While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Consumers express concerns about subscriptions, often reporting enrollment without explicit consent. People highlight difficulties in canceling subscriptions and obtaining refunds, even when products haven't shipped. Many customers report unexpected charges, and some feel misled by the site's presentation of one-time purchases versus subscriptions. Additionally, consumers voice dissatisfaction with order fulfillment, citing delays and discrepancies in received items. Concerns arise regarding product quality, with some reviewers claiming the masks caused adverse skin reactions. The high price point is a recurring issue, especially when compared to the perceived quality and potential availability of similar products at lower prices elsewhere.

Based on these reviews

Rated 2 out of 5 stars

I have just purchased this on the official quasi website. Buy 2 packs get one free 12 mask for NZD 124.50, which is quite expensive, but I am probably a fool to their great advertising. I did untick t... See more

Rated 2 out of 5 stars

I’ve not even got my product yet but I ordered some masks yesterday and this morning I suddenly have 4 scam text messages come through pretending to be EVRI. So I’m assuming that they sell your person... See more

Company replied

Rated 2 out of 5 stars

Getting a bit worried as mixed reviews, and the good reviews seem a big dodgy. Placed large order and still have not received tracking for over 2 weeks. Emailed them directly with order number request... See more

Rated 1 out of 5 stars

Avoid if you do not want to be scammed into a subscription Misleading site selling products that look like a one time purchases with good discounts but are actually a subscription. When I... See more

Rated 1 out of 5 stars

Avoid this company. Unfortunately they are scammers. Even if you untick the subscribe button, they still subscribe you to send you products each month. I had an email confirming my second shipment and... See more

Rated 5 out of 5 stars

Not one for skincare typically but my wife ordered these and I tried one before a job interview. Surprisingly easy to use and the results were immediate. Skin looked healthier, more rested. Got the jo... See more

Rated 1 out of 5 stars

Daylight Robbery! Appalling Customer Service & Misleading. I purchased some masks as a one off but the company has issued a reorder/subscription. I have contacted them numerous times but t... See more

Company replied

Rated 1 out of 5 stars

Awful product and customer service These masks do not do nothing but cause breakouts and blocked pores and a plastic film over your skin to make it look glass. They also enter you into a subscription... See more

Rated 1 out of 5 stars

DO NOT ORDER - this is a SCAM! The facemasks are utter cr@p, and contain nothing they list. I used two, and My skin has never been so bad - at 55 I’m now suffering with spots, which I never get... See more

Rated 1 out of 5 stars

So disappointing. Ordered one of these as a treat for an event, never arrived. When I contacted customer service they replied and said they would send another and I clarified my address. None arrived.... See more

Company replied

Rated 1 out of 5 stars

SCAM same problem as a lot of other people orderd some didn’t see anything about subscription today they ended up charging me 180 dollars due to me signing up for a subscription that i wasn’t aware... See more

Rated 1 out of 5 stars

DO NOT PURCHASE FROM QUASI. They are frauds and sign you up to subscriptions without your knowledge or approval!!! Customer service unhelpful. Having to contact my bank to recoup monies charged to my... See more

Rated 1 out of 5 stars

This is one of those companies that very cleverly and sneakily sends you another repeat order one month after your first one,absolute joke so don’t get caught out. No idea what the product is like as... See more

Rated 1 out of 5 stars

I would like to give zero stars if possible. This is a scam. I purchased a product expecting a one-time purchase, but the company has been charging me monthly without my consent. Their website does no... See more

Rated 1 out of 5 stars

I purchased their products on November 30th. When I was looking at their site I realized my products were not the same as what was posted. I found the product they sent me and it was from TEMU!!! I... See more

Rated 1 out of 5 stars

This OFFICIAL QUASI mess is all over my YouTube feed, and I came here to read one SCAM review after another. PLEASE TELL ALL YOUR FRIENDS AND ANYONE WHO YOU THINK MIGHT BE INTERESTED IN THIS TYPE OF P... See more

Rated 1 out of 5 stars

This company is a complete scam! They have enrolled me into a subscription without any permission. They use tactics on their website and there is no log in process to take your details off. I’m disput... See more

Rated 1 out of 5 stars

I wish I had read the Trustpilot reviews before buying anything on Quasi. What people are saying is 100% true - I purchased a 3 pack of masks as a one time buy but somehow they have signed me up to a... See more

Rated 1 out of 5 stars

Beware of their so called special offers. I’ve ordered masks from them before and the product worked really well for me, so wanted to order more. I received an email from them with a special offer a... See more

Rated 1 out of 5 stars

I had a bad reaction to the new masks. The mask caused my skin to go bright red with a burning feeling. I contacted quasi and explained that I never had a problem with their old masks, but the new mas... See more

Rated 1 out of 5 stars

This company is a SCAM. Do not purchase from them. I ordered some masks and they have been taking monthly subscription charges from my bank account without my consent. You do not receive any confirmat... See more

Rated 1 out of 5 stars

If I could rate it zero, I would. Do not buy. This company is a scam. You will be on an unwanted subscription even if you don't sign up for one and they won't cancel it even if you contact support... See more

Rated 1 out of 5 stars

Just as previous reviews have already stated, Quasi is a financial scam! DO NOT BUY FROM THIS COMPANY! I ordered a one-off 12 pack in July, then in August I get a "subscription" order conf... See more

Rated 1 out of 5 stars

This website is a complete scam. You place an order and are locked into a subscription you didn't sign up. After multiple attempts to cancel shipments, subscriptions, and try to return, have receive... See more

Rated 1 out of 5 stars

This company does not allow you to get out of a subscription product without much effort. The return window is only 10days and you pay shipping and a restocking fee. Masks require 2+ hours to work and... See more

Rated 1 out of 5 stars

More about being unable to canc l subscription. I didn’t realise that I had selected it and now they are taking £72 per month for masks I do not want or need. I have sent 6 emails requesting subscript... See more

Rated 1 out of 5 stars

DO NOT BUY This is a scam. I ordered a one off mask on 2/10 it took over 3 weeks to arrive in UK. They have yesterday 2/11 taken monies from my account without authority. On response from them they... See more

Rated 1 out of 5 stars

My sister in law sent me a link of what she wanted for Christmas. I ordered it for her and I made the Huge mistake of not realizing you cannot buy from this company without them automatically signing... See more

Rated 1 out of 5 stars

I am truly disappointed in myself for having placed an order with Quasi. It’s been nearly 2 weeks and I still do not have a delivery date. Their tracking system is horrible, it doesn’t even show where... See more

Company replied

Rated 1 out of 5 stars

Like other reviewers, I have been charged for a repeat ‘subscription’ that I have not signed up for, I have sent emails and filled in online form but had no response. Do not use this company under a... See more

Company replied

Rated 1 out of 5 stars

My wife ordered these thinking that they were legit. They arrived and they seemed cheaply made for the price paid. She only got round to using them a couple of times when another $168 came out of ou... See more

Rated 2 out of 5 stars

Despite careful unpacking the two part mask started to break up. Fit near nose is very poor unless you cut it to get down side of nose to cheeks. Does not stay on unless lying down for full 40 mins. Y... See more

Rated 1 out of 5 stars

Worst company ever and no results as advertised! Subscriptions must be cancelled prior to renewal date but no indication what so ever about the renewal date! I never receied the email my subscribtion... See more

Company replied

Rated 1 out of 5 stars

Absolutely the worst customer experience I’ve ever experienced with a brand. The masks smell very chemically and are not hydrating. I tried to return the masks within their guarantee window and they h... See more

Rated 1 out of 5 stars

Absolutely duped. Like others, I purchased a one-time order but have been charged for a second order as part of a "subscription" that I never would have opted into. I've emailed but am not holding my... See more

Company replied

Rated 1 out of 5 stars

SCAM!!! I ordered 8 masks during their Black Friday sale beginning of December. 8 masks but the price was almost cut in half so I payed a total of 77 CAD for 8 masks (that's including 7$ shipping)... See more

Rated 1 out of 5 stars

I was skeptical, I mean who doesn’t want amazing skin!! But then I looked into the company.All positive reviews are from people who have never reviewed, who are from the US and who never posted a rev... See more

Rated 1 out of 5 stars

It's advertised as 100% natural - the ingredients aren't natural. It's a lie - and unethical. I hate when companies brand things as natural when they clearly aren't. It's false advertising and puts al... See more

Company replied

Rated 1 out of 5 stars

I ordered ONE PACK of masks, which arrived late, was damaged, and did not work as described. Fine, cut my losses. But THEN, I see that this morning, Quasi has charged me AGAIN- they are now saying I s... See more

Rated 2 out of 5 stars

Wish I would have seen these reviews earlier. I am having the same problem. They signed me up for auto shipments without my knowledge. Insist that I return at my own expense less 15% restocking fee... See more

Rated 1 out of 5 stars

Wish we could give it minus one. This is a deceitful company that makes you not realize you’re ordering monthly from them and of course they make it impossible to get a hold of them.. also product is... See more

Rated 5 out of 5 stars

My first box impressed me so much that I immediately ordered two more for my sisters. They both called me saying their skin never looked better.

Rated 5 out of 5 stars

My skin felt lifted and tighter right after taking it off. Even my husband commented, and he NEVER notices skincare. Worth every penny.


1.6

Bad

TrustScore 1.5 out of 5

119 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 16% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Wish we could give it minus one

Wish we could give it minus one. This is a deceitful company that makes you not realize you’re ordering monthly from them and of course they make it impossible to get a hold of them.. also product is crap

1 February 2026
Unprompted review
Rated 1 out of 5 stars

Avoid

Avoid if you do not want to be scammed into a subscription

Misleading site selling products that look like a one time purchases with good discounts but are actually a subscription.

When I disputed my apparent second order, they suggested to me that th subscription nature of the site was clear when purchasing and that I had selected a subscription which is simply not the case.
£50 was taken from my account without my consent/knowledge/permission and I am now due to receive goods that I do not want or need.
I attended to cancel the “order” within a hour of reviewing the email. Company refusing to refund despite the fact that the products have not been despatched/shipped . Going to proceed with a chargeback through my bank

6 February 2026
Unprompted review
Rated 1 out of 5 stars

Quasi is a scam

Sadly, Quasi is a scam. I ordered 1 mask 3 weeks ago and it never arrived. They have emailed back saying they are looking into it, but no answers. Just a link to the tracking company that has been out for deliver in my city for 5 days. I should have NEVER have ordered from Quasi.

2 February 2026
Unprompted review
Rated 1 out of 5 stars

Beware of their so called special…

Beware of their so called special offers. I’ve ordered masks from them before and the product worked really well for me, so wanted to order more. I received an email from them with a special offer and clicked the link and placed the order. I then wanted to check something so went back on to the website to do so and the same bundle was up on the website for £26 less. I’ve contacted customer service because I feel this is really misleading - I placed my order in good faith assuming this was a “special offer”. Their response was to first ask me to provide the screenshot and then, once I’d done so, to tell me that the order price is locked in when you order! I completely understand that prices fluctuate but this feels like a scam to charge returning customers more.

26 January 2026
Unprompted review
Rated 1 out of 5 stars

The product is junk

The product is junk! I opened four packages of masks. And one pack of the neck masks. And they all crumbled right in my hands. I couldn’t unfold of them. Pure garbage. That’s the last $75.00 dollars of my money that I will spend on this

25 January 2026
Unprompted review
Rated 1 out of 5 stars

Quasi is legit TEMU KNOCKOFFS!

I purchased their products on November 30th. When I was looking at their site I realized my products were not the same as what was posted. I found the product they sent me and it was from TEMU!!! I have the screenshots and pictures to prove this! I did some more digging online and found this "This has become a very common complaint with Quasi. They use high-end marketing that makes the product look like a premium Korean skincare brand, but many customers report receiving a generic, unbranded, or lower-quality product that looks exactly like what you’d find for $5 on Temu."

I will NEVER be purchasing from them again and will warn all my friends

30 November 2025
Unprompted review
Rated 1 out of 5 stars

This is a scam company

This is a scam company, they signed me up for a subscription without my knowledge, taking over £80 at a time and there is no facility to cancel, there isn't even an account and no way to contact them - DO NOT USE

14 January 2026
Unprompted review
Rated 1 out of 5 stars

Scam company

Thieving company - terrible products - awful customer service. I would highly recommend you stay away from this company if you want to protect yourself from a scam

12 January 2026
Unprompted review
Rated 1 out of 5 stars

DO NOT ORDER - its a SCAM

DO NOT ORDER - this is a SCAM!

The facemasks are utter cr@p, and contain nothing they list. I used two, and My skin has never been so bad - at 55 I’m now suffering with spots, which I never get!

One order will see you auto subscribed to a monthly SUBSCRIPTION, but no means to cancel - as the email address they publish for ‘help’ or to cancel, goes nowhere!! MY POOR 14 year old ordered these as a Christmas present for me, and her acct is now being bombarded with charging attempts. Disgraceful.

DO NOT ORDER.

1 January 2026
Unprompted review
Rated 1 out of 5 stars

Avoid this company

Avoid this company. Unfortunately they are scammers. Even if you untick the subscribe button, they still subscribe you to send you products each month. I had an email confirming my second shipment and I immediately got on and explained nicely that I didnt need more because I still have lots left and they said they couldnt cancel or refund the order because of their policy even though the order hadnt been shipped yet. Very shady.

7 January 2026
Unprompted review
Rated 1 out of 5 stars

This company is a scam

This company is a scam. Saw products thought I’ll give it a try.. without me knowing they charged me for a second prescription. I have an on going dispute with the company and have fake warehouse addresses everywhere. Do not order any of these products from them.

28 December 2025
Unprompted review
Rated 1 out of 5 stars

They advertise in their first email…

They advertise in their first email that they have glowing trust pilot reviews - came to check and oh boy, what a twist. Decided to give them the 1 star as it smells of scam...

5 January 2026
Unprompted review
Rated 1 out of 5 stars

Scam

Scam. They sign you up for a subscription without disclosing at the time of purchase. They will not give you a refund.

4 January 2026
Unprompted review
Rated 1 out of 5 stars

I ordered ONE PACK of masks

I ordered ONE PACK of masks, which arrived late, was damaged, and did not work as described. Fine, cut my losses. But THEN, I see that this morning, Quasi has charged me AGAIN- they are now saying I signed up for a “subscription” which I did not do. When I contacted them to explain that I did not place a second order, they said there was nothing they could do. I am so confused!

3 January 2026
Unprompted review
Rated 1 out of 5 stars

This company is a SCAM

This company is a SCAM. Do not purchase from them. I ordered some masks and they have been taking monthly subscription charges from my bank account without my consent. You do not receive any confirmation that you have signed up to a subscription and there is no clear way to cancel it. This company needs shutting down!

31 December 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look