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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers are pleased with the products, highlighting their high quality and reasonable prices. People appreciate the wide selection of fragrances, including those that are difficult to find elsewhere. Consumers also report positive experiences with the delivery service, noting its speed and the careful packaging of items. However, opinions on the order process are mixed. While some reviewers report seamless experiences and timely updates, others have experienced delays, missing items, or lack of communication. A few consumers have also reported issues with expired products or incorrect items, but these issues were generally resolved quickly.

Based on these reviews

Rated 5 out of 5 stars

I recently placed my very 1st order with Olvio as they were carrying the new Rayhaan Kiss in the UK. As soon as their stock arrived, I received my perfume the next day. Olvio has an amazing range of A... See more

Rated 5 out of 5 stars

I've ordered perfumes three times from Olvio already and had an excellent experience every time. The items are original, wrapped securely. Orders are dispatched same day or next morning the latest and... See more

Rated 5 out of 5 stars

I had a great experience with Olvio. The perfume smells amazing, lasts really well, and feels high quality from the first spray to the dry down. The scent is smooth, well balanced, and I received sev... See more

Rated 5 out of 5 stars

I’ve purchased from Olvio Perfume Store several times, and I’ve always had a great experience. The products are high quality and very reasonably priced, which is hard to find. On the occasions when I... See more

Rated 5 out of 5 stars

Just want to say thank you ,Olvio! Thank you for your professionalism and prompt response. Royal Mail has lost my order, with 2 perfumes and Olvio resend both items (which I finally got today). Cannot... See more

Rated 4 out of 5 stars

Positive points: Got 2/3 items I purchased, other one was refunded immediately - fair enough Items arrived well packaged as paid for - fair enough Good prices Negative point: Slow to deliv... See more

Rated 5 out of 5 stars

Excellent support and customer services!!! I ordered a perfume which had come with speedy delivery and had some issues with the sprayer, my issues were speedily resolved within a few hours and since t... See more

Rated 1 out of 5 stars

This company is ridiculous I have messaged 6 times now I left a previous review and they found back to me saying to take the review down they will send my package the next day and would send a free pe... See more

Rated 1 out of 5 stars

I placed a large order in Jan and it was very delayed in arriving. Shipping aside they provided a partial order as 2 items were missing. I have written to them twice and not had any acknowledgement in... See more

Rated 5 out of 5 stars

I ordered from here even though I was a bit wary with the site being new and I'd not heard of it before. There was barely any Trust pilot reviews when I ordered. I received my perfume with no is... See more

Rated 5 out of 5 stars

Quick delivery and kept up to date where my parcel was so I didn’t miss the delivery. This was the first time using Olivio but have recommended to my friends and family will definitely be shopping her... See more

Rated 5 out of 5 stars

Great quality perfume and fast service! I’m really happy with my experience with Olvio. The perfume is excellent quality and smells amazing. Delivery was fast, and the communication was quick and c... See more

Rated 5 out of 5 stars

I’ve used Olvio several times to order perfumes. Quick and simple to use with great prices. Never had any issues with payment or delivery and everything I’ve ordered has come well packaged. I will be... See more

Rated 5 out of 5 stars

I have always used Olvio to purchase my Middle Eastern fragrances and I've never been disappointed. Quick delivery, they are in touch all the way and amazing discount codes! Highly recommend 👌

Rated 1 out of 5 stars

Would give zero stars if this was an option. Took over 6 weeks from purchase to finally receive my item. Contacted customer service on multiple occasions before hearing anything back from them only... See more

Rated 5 out of 5 stars

I started collecting fragrances last year and used Olivo many times. Always speedy shipping and well packaged. Some excellent prices too. Well happy chap here

Rated 1 out of 5 stars

It’s been over 3 weeks since I placed my order and nothing has been delivered. Zero responses to emails, complaints, or refund requests. This is extremely unprofessional and feels like a complete lac... See more

Rated 5 out of 5 stars

My go-to shop to get perfumes from! The customer service is incredible and I always receive my orders on time and in perfect condition. I have recommended this website to my friends and would 100% rec... See more

Rated 1 out of 5 stars

I ordered in good faith… a fragrance on November 6th 2025 A month later… no fragrance has been sent I have made numerous attempts to contact this company… they have completely ignored me Pleas... See more

Rated 5 out of 5 stars

I've ordered two times from this site and order came quickly and well packed, my perfumes were original and very good price, no extra free samples but I'm very happy with my order and that's what is i... See more

Rated 5 out of 5 stars

I always trust OLVIO when buying my Middle Eastern perfumes. All of their products are 100% authentic, they regularly offer new perfume releases, and every order is carefully packaged and delivered... See more

Rated 5 out of 5 stars

All of the perfumes I got from Olivio all smell amazing and they were perfumes that I struggled to get elsewhere. From Huriya, to oud holidays smelt Faboulous. Definitely got a happy customer

Rated 1 out of 5 stars

The lack of communication from this company is shocking. I placed an order which ended up being returned to sender through no fault of my own. I have been trying to ask for a refund or to r... See more

Rated 5 out of 5 stars

Ordered on Friday, delivery arrived Monday. Fantastic! And the very best price for the specific perfume I could find, too. Very happy! My wife loves the scent, and is over the moon. Will be ordering m... See more

Rated 4 out of 5 stars

They have a good selection. Most of the items I have received have been of reasonably good quality while shipping has usually been quite quick. Had orders cancelled before without explanation though a... See more

Rated 1 out of 5 stars

Should be 0 stars. Scam company? They sent me a broken items and the wrong items. When I contacted them, they didn't reply, so I raised a case through Paypal. They are disputing the case with Paypa... See more

Rated 5 out of 5 stars

I’ve used a few times now and been really happy. Orders are processed quickly and the fragrances are really excellent. Have recommended to friends and they’ve ordered too!

Rated 5 out of 5 stars

So far so good,Ive had no issues with my orders and I got a refund straight away on one item I returned.positive experience with customer service.

Rated 5 out of 5 stars

I purchased a perfume from this store and the customer service was SUPERB - I was having problems paying, the payment wasn’t going through. Olvio actually rang me (they didn’t know I was on holiday in... See more

Rated 4 out of 5 stars

It's OK if you don't mind waiting, not responding to emails but I got my order within 8 days. Prices are good and they stock many item unavailable everywhere else.

Rated 5 out of 5 stars

Great selection of fragrances that are hard to find for uk delivery at a great price. Good speedy and accurate service. Thoroughly recommend!

Rated 5 out of 5 stars

Have ordered off Olvio on many occasions and the customer service and delivery has always been touch notch. I would highly recommend them

Rated 5 out of 5 stars

Ordering from the company was easy they kept me updated on delivery. The price range was excellent, the perfume was amazing ( marshmallow blush and lush cherry) will definitely be ordering from them a... See more

Rated 1 out of 5 stars

Ordered on 9th November, on 23rd a November they sent an email saying there was a shipping delay. I asked for the order to be cancelled due to the delay, they ignored my emails and shipped the produ... See more

Rated 1 out of 5 stars

They emailed to say my item was ni longer in stock and that I could have alternative or refund,I chose refund as specific choice. Trouble on having any convi. Refund still not happening after broken E... See more

Rated 5 out of 5 stars

Absolutely amazing fragrances at a great price! Fast delivery too. Very satisfied with the service and will be shopping again real soon.

Rated 1 out of 5 stars

I ordered and paid for Elysium and Tuscan Leather 30ml but received only Elysium. I dropped a message on +44 7436 800730 as per their website and also on their chat as soon as i received the parcel... See more

Rated 5 out of 5 stars

Correct item received, and on time. Tracking information for the package was available. Customer service responded to my email promptly. Products were delivered securely packaged. All products are o... See more

Rated 4 out of 5 stars

It’s definitely not a scam. I’ve received order after a week from purchase. Did email them in meanwhile but no reply. From 7 ordered items I received 5 and refund for 2. I think it’s an honest shop bu... See more

Rated 1 out of 5 stars

placed an order for a perfume on the 13th of November and, since then, I’ve had absolutely no communication or updates about delivery. No dispatch email, no tracking information, nothing. I’ve a... See more

Rated 1 out of 5 stars

utter shambles , placed a order and email to see wen would be shipped the order was canceled at my req they said !!! i never canceled any order now they say item was out of stock and they em... See more

Rated 1 out of 5 stars

Really poor customer service I have messaged three times about my order no one had bothered getting back to me .. gid know when or if I will receive it


Company details

  1. Perfume Store
  2. Beauty Products Wholesaler
  3. Cosmetics and Perfumes Supplier

Written by the company

Who We Are: We are operated by OLVIO LIMITED, providing quality products under the brand name Olvio. Olvio Limited is a UK-based company registered with Companies House, reflecting our commitment to transparency, integrity, and compliance with UK regulations. With a focus on delivering exceptional services, we pride ourselves on maintaining the highest standards of quality and professionalism. Our team consists of dedicated experts who are passionate about driving success and fostering long-term relationships with our clients. Why Trust Us: As a legally registered entity in the UK, Olvio Limited operates under strict regulatory standards, ensuring reliability and trustworthiness in all our dealings. Our reputation is built on a foundation of honesty, accountability, and customer satisfaction. Our Story Welcome to Olvio, where the enchanting world of Arabian perfumes takes you on a mesmerizing journey. Our story celebrates the exquisite fusion of timeless Arabian fragrance traditions with the modern essence of the present day. Our Mission At Olvio, we strive to be the ultimate destination for Arabian perfumes and fragrances. Dive into our exceptional collection, showcasing esteemed brands such as Lattafa, Maison Alhambra, Ard Al Zaafaran, and more. Experience the height of sophistication and authenticity in every scent. What We Sell Step into the world of Olvio, where our collection offers more than just perfumes – it provides an unforgettable experience. Whether you seek a signature scent for everyday wear or a fragrance to mark life’s special moments, our perfumes are crafted to reflect your individual style, capturing timeless memories in every bottle. Our Customers At Olvio, we offer more than just perfumes; we create meaningful connections. We’re committed to being more than just a brand – we’re your partners in self-expression. Our goal is to provide a diverse selection of fragrances that reflect your unique identity, turning every experience into a personal journey. Our Business Model At Olvio, we are committed to making luxury accessible to all. We offer exceptional perfumes without sacrificing quality, staying true to our values of transparency, integrity, and customer satisfaction. Our approach ensures that everyone can enjoy the captivating essence of Arabian fragrances without going beyond their budget.


Contact info

3.9

Great

TrustScore 4 out of 5

126 reviews

5-star
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1-star

Replied to 9% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Lack of Customer Service

Parcel arrived really quickly and I received a refund for the item that I assume was not in stock. However, when my parcel arrived there was another item missing. I messaged the company through their website, with no response received, I emailed them and then sent a message through their tik tok and again received no reply. The website states they respond in one working day, as this has not happened, I am forced to give 1 star for their customer service.

26 January 2026
Rated 1 out of 5 stars

Waste of time

Waste of time
My product didn't deliver and says is been delivered
The track company looks like scam
Absolut waste of time and money
Im very disappointed

10 February 2026
Unprompted review
Rated 1 out of 5 stars

Very disappointed

I placed a large order in Jan and it was very delayed in arriving. Shipping aside they provided a partial order as 2 items were missing. I have written to them twice and not had any acknowledgement in weeks and still nothing. I even tried to call the number on their website and it doesn't even work?! I'm pretty reasonable and wouldn't have any complaints if the customer service actually existed and were happy to work with me to resolve this. Meanwhile I would advise everyone to order at own caution as it seems to be pot luck delivery!

23 January 2026
Unprompted review
Rated 5 out of 5 stars

Fabulous online shop!

I’ve used a few times now and been really happy. Orders are processed quickly and the fragrances are really excellent. Have recommended to friends and they’ve ordered too!

25 August 2025
Unprompted review
Rated 1 out of 5 stars

This company is ridiculous I have…

This company is ridiculous I have messaged 6 times now I left a previous review and they found back to me saying to take the review down they will send my package the next day and would send a free perfume out and to change my review since then I have e mailed and nothing . Looks like they are a scam taking peoples hard earned money and not providing the goods . Going to report this to SHOP app

6 February 2026
Unprompted review
Rated 2 out of 5 stars

Not very professional at all

The parcel arrived damaged/dented even though it had a Fragile label on it.

Whoever is in charge of responding to emails has no communication etiquette: emails don't have any professional structure to them.

26 January 2026
Rated 1 out of 5 stars

utter shambles

utter shambles , placed a order and email to see wen would be shipped
the order was canceled at my req they said !!! i never canceled any order
now they say item was out of stock and they emailed me to say this
lies !! no email

Still waiting on refund 10 days after placing order
trading standards next step

now they say they didnt send other items on order as was smaller item
DO not use this company
utter disgrace

28 January 2026
Unprompted review
Rated 5 out of 5 stars

Thank you ,Olvio

Just want to say thank you ,Olvio! Thank you for your professionalism and prompt response. Royal Mail has lost my order, with 2 perfumes and Olvio resend both items (which I finally got today). Cannot say how happy I am, I love both Nafais Shark and Vanilla Aura. Olvio, you are everything a customer deserves and needs!

22 January 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service!

Ordered on Friday, delivery arrived Monday. Fantastic! And the very best price for the specific perfume I could find, too. Very happy! My wife loves the scent, and is over the moon. Will be ordering much more in the future! Thank you. 😄

16 January 2026
Unprompted review
Rated 5 out of 5 stars

Best Value Online!

Ordered 7th, but some items were out of stock so changed the order , sent 10th, arrived 14t. Pleased with what I have will buy again :)

14 January 2026
Unprompted review
Rated 5 out of 5 stars

Amazing quality fragrances

I have always used Olvio to purchase my Middle Eastern fragrances and I've never been disappointed. Quick delivery, they are in touch all the way and amazing discount codes! Highly recommend 👌

9 January 2026
Unprompted review

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