Opthemes Reviews 136

TrustScore 3.5 out of 5

3.4

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. People appreciate the quality of the products, especially the T-shirts, with many highlighting the unique designs and the softness of the materials. Several consumers were also pleased with the shipping speed, particularly for international orders. However, many customers have expressed concerns about pricing transparency, reporting unexpected extra charges and hidden fees that significantly increased the final cost. Some consumers also report issues with their orders, such as receiving the wrong items or products that do not match the online descriptions. The opinions are mixed about the order and delivery service.

Based on these reviews

Rated 3 out of 5 stars

I ordered 4 pieces 2 came in a complete random condition the print on the first is not like the picture on the side the second is made of different material the other 2 pieces where very nice and as... See more

Rated 4 out of 5 stars

The only reason it isn't 5 stars is because of the misleading price tag. You will get charged a bit extra. Besides that I had seen many reviews saying their package hadn't arrived for up to a couple m... See more

Rated 4 out of 5 stars

The Washed T-shirt feels incredibly soft and has a great relaxed fit, but the graphic did show slight cracking after the third wash.

Rated 2 out of 5 stars

Recently, I purchased two items at a discounted price When my bank card was charged it was not the initial price that it would charge me got charged an extra $20 than expected. I never got a confirmat... See more

Rated 5 out of 5 stars

The items are of relatively good quality, with the T-shirts being very good. The order arrived after three weeks, during which time I received continuous updates from customer support about the sta... See more

Rated 5 out of 5 stars

I GOT MY ORDER IN LESS THAN 2 WEEKS. Why is it in caps? I read reviews , and they had horrible reviews, BUT I GOT MINE. They were great quality, all sizes correct, got to Aus quickly. I had my... See more

Rated 5 out of 5 stars

The Printed Shirt features a unique, less common anime design that I adore. The cotton is nice, though it did wrinkle quite easily during shipping.

Rated 5 out of 5 stars

Was skeptical at first but in just a couple weeks all of my items showed up and looked great. You may have to be careful of drying certain clothes with images printed on them but other than that, I ha... See more

Rated 1 out of 5 stars

Didn't receive what I payed for. Got sent something else and was expected to pay the shipping fee to return it to them and they refuse to send what I payed for. They have hidden costs that aren't incl... See more

Rated 5 out of 5 stars

The customer service was helpful when I inquired about the Kaisen Hoodie. The product itself is cozy, but the drawstrings are shorter than I'd like.

Rated 1 out of 5 stars

Terrible experience buying from this site. Hidden fees added to the purchase. Got sent the wrong item and for whatever reason they refuse to send me what I payed for. One item came in perfectly fine,... See more

Rated 5 out of 5 stars

Material feels premium but sizing runs slightly small. Would recommend going one size up. Shipping took about 10 days which is reasonable."

Rated 5 out of 5 stars

Order arrived faster than expected! Print quality on the hoodie looks crisp and colors are vibrant. Customer service replied quick when I asked about sizing."

Rated 5 out of 5 stars

This Vintage Tee has an authentic faded look and is very comfortable. It's just that the print feels slightly raised and stiff compared to the rest of the shirt.

Rated 1 out of 5 stars

Yeah they tried to over charge me by £20+ and ontop of that attempted to change me 3 times, I attempted to buy a fleece for £50 was charged £70+ x3 times lol. Massive scammers thank God both monzo are... See more

Rated 5 out of 5 stars

Excellent product, very neat looking and good material. The shipping was easy to track and came in only a few weeks from the other side of the world. I am very satisfied and will keep purchasing more.... See more

Rated 1 out of 5 stars

My order was overcharged, which is the reason why I requested a full refund in the first place. It has now been more than 20 days since I requested the refund. So far, they have only returned p... See more

Rated 1 out of 5 stars

I bought a Yuji hoodie that I kept seeing on instagram, it looked nice and the price seemed decent so I ordered one in the beginning of October because it said it would arrive latest October 28, perfe... See more

Rated 1 out of 5 stars

Their shirt designs are so sick, but they charge you significantly more than what is shown in checkout. Idk how they get away with it they seem like a lawsuit just waiting to happen. It took me many t... See more

Rated 1 out of 5 stars

They show their clothes as being high quality but they are all cheap material with cheap hot-pressed designs on them. I'm not surprised other posts say the design is peeling after one or two month... See more

Company replied

Rated 1 out of 5 stars

I ordered a t-shirt thinking I would receive a good quality product as advertised, but upon receipt, the fabric was much thinner (football t-shirt type and not cotton as in the photo than what was... See more

Rated 1 out of 5 stars

The biggest scam ever! Spent 37 bucks on my order to be expedited. Its been 3 weeks and it never arrived! The tracking number they gave me shows error occured and i couldnt retrieve any other details... See more

Rated 1 out of 5 stars

the item i purchased originally was $50 but with the discount it was $35. they had charged me the full $50 plus tax. When I received my sweater the material was super cheap and the sweater was so tiny... See more

Rated 1 out of 5 stars

overcharged me by over $26, when i approached them by email they never responded. when i approached them on insta it was absolutely bizarre. i wish trust pilot would let me upload screen grabs,... See more

Rated 1 out of 5 stars

Undoubtedly the worst customer experience I’ve ever had. To start the price is a complete lie. Whatever your total is, expect for your card to get charged for $20 more. When I attempted to reach out a... See more

Rated 1 out of 5 stars

I had the worst experience with those guys, I had to wait so long for my product and they ended up sending a wrong one. Also the one I paied for is more expensive than the one I got , on top they of... See more

Rated 1 out of 5 stars

The customer service is the biggest BS. A 30% voucher on an order isn't taken into account during the charge, and they claim it's taxes. That wasn't the case with the previous order though. All taxes... See more

Company replied

Rated 1 out of 5 stars

Prices aren’t transparent Bought 3 items and was told “free shipping” ended up being charged an extra $54. Which seems like a lot of customers are being overcharged

Rated 2 out of 5 stars

As soon as I placed my order I went to check my bank account to see the charge, and I was over charged by nearly $100. Very confused, very unhappy. I reached out and was told it was for border reasons... See more

Rated 1 out of 5 stars

IF ZERO STARS WAS POSSIBLE!!! SCAMMM!! Title: Dishonest Charges and Fake Refunds I ordered from OPthemes and was overcharged well beyond the order totals. When I canceled, they issued “refunds”... See more

Company replied

Rated 1 out of 5 stars

Avoid OPThemes at all costs. This company misrepresents their products and overcharges customers. I ordered their “Itadori Yuji inspired hoodie,” and the ad showed a thick, layered, high quality h... See more

Rated 1 out of 5 stars

This company charged me about 30% more than the amount I paid at the time of order, and when I asked for the reason, they said it was due to sales tax. Also, I did not receive a confirmation emai... See more

Company replied

Rated 1 out of 5 stars

Given the wrong Item and Told to pay $100 to ship it back.. Scam website. Opthemes GumGum Birkenstocks Website for birkenstocks has the old link name for naruto sweater. Bought the one... See more

Rated 3 out of 5 stars

The only thing I wished they were better at, is the shipping status. After confirmation number they don’t show/send any thing about shipment status. Order been made on July 16 2025.

Rated 1 out of 5 stars

It's a scam. Apparently trustpilot isn't really scoring this scam website properly. I had doubts and try to check other sources. Its either AI botted or false info. They also charge you a lot more tha... See more

Rated 1 out of 5 stars

I would rate this store zero stars if possible. I had been charged more, as other people had, because the store purposely does not include tax in the final total but still charges you for it. I reache... See more

Company replied

Rated 1 out of 5 stars

I was charged 45% more than my original order. My total that was on my confirmation was $126.68 but, they charged me $57.01 USD more ending up making my total $183.69 on my card. As a first time cus... See more

Rated 1 out of 5 stars

Tried to place an order back in August that said it shipped. Waited a couple weeks and the tracking number they sent never activated. I contacted them and they said to wait another week and it w... See more

Rated 1 out of 5 stars

Do not use this website. Ive been in a dispute for days with them for an order that should've cost me less than £30 actually costing me £40.. due to "taxes" or my "bank charging me". The bank charged... See more

Rated 1 out of 5 stars

Ordered a hoodie for my son it was smaller then it said probably china size so tried to return since they said that they do returns they told me that I could give it to someone in the family that it w... See more

Company replied

Rated 1 out of 5 stars

I was really disappointed with my shopping experience. I browsed the website with prices displayed in CAD, but when I checked out, the total automatically switched to USD without any clear warning.... See more

Rated 1 out of 5 stars

SCAM BUSINESS SCAM BUSINESS Do not listen to the odd good reviews they are the scammers ordered 5 tops for my autistic son and got charged nearly double what my order come to Do not buy from t... See more



Contact info

3.4

Average

TrustScore 3.5 out of 5

136 reviews

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Replied to 24% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

Didn't receive what I payed for

Didn't receive what I payed for. Got sent something else and was expected to pay the shipping fee to return it to them and they refuse to send what I payed for. They have hidden costs that aren't included in the total too. The quality of product is NOT worth the pricing. definitely way better anime clothing brands out there, I will not be a returning customer.

24 January 2026
Unprompted review
Rated 1 out of 5 stars

Given the wrong Item and Told to pay…

Given the wrong Item and Told to pay $100 to ship it back..

Scam website. Opthemes GumGum Birkenstocks
Website for birkenstocks has the old link name for naruto sweater.
Bought the one piece shoes, they sent the cheaper naruto ones then paypal asked that I pay the $100 shipping back to them. These guys are scams. all the way around.

Originally it shows $70 on the website, they charged my paypal a hidden $27. Paypal dispute got the $27 but because i did a dispute, it closed it so no disputes can be made on it. I got the order and its these black naruto shoes that are nothing like the one i posted here.

I got paypal on the phone and reopened the case, emailed the company and they refused to set up an shipment back asking me to take a small refund of $20 basically force selling these shoes on to me. I have the email screenshots.

Paypal ruled in their favor cause I didn't pay $100 for tracking to china. some reason they see that responsibility on me cause they sent the wrong product.

9 December 2025
Unprompted review
Rated 1 out of 5 stars

Scam

overcharged me by over $26, when i approached them by email they never responded. when i approached them on insta it was absolutely bizarre. i wish trust pilot would let me upload screen grabs, but this is copy pasted after i messaged them asking for help:

them: **ignores my message completely and posts a link to their site** “u can buy from here”
me: “????”
them: “WHAT CAN I DO FOR U”

i think some people get lucky with them, but a lot of people don’t. i had to claim my money back through paypal so thank goodness i used it (which i would recommend). my parcel has only just got tracking and i am holding my breath to be honest.

13 January 2026
Unprompted review
Rated 4 out of 5 stars

For the price

For the price, the Washed T-shirt is a solid purchase. The vintage wash effect looks great, even if the fabric is slightly on the thinner side.

9 November 2025
Rated 5 out of 5 stars

Great Service

My order came in quick (about a week and a half) from China. The Item was just as advertised, no damage and good quality.

12 January 2026
Unprompted review

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