Our Taap Reviews 9,145

After installing our replacement UV lamp and filter, and failing spectacularly to get the virgin water system to work, I contacted Customer Service who arranged a visit for 4 days time. The fol... See more

Had my Black Taap11 fitted today by a great engineer Dave Taylor he is a credit to your company he is a very clean worker! He also took me step by step through how to work my Taap it looks beautiful s... See more

Ezekiel was such a lovely helpful person who explained everything in such good detail. Also had a good laugh with her,something we all need a bit of nowadays,really cheered up our day. Excellent servi... See more

We’ve had this water system form the most 5 years and we absolutely love it. No more plastic water bottles and lovely tasting hot and cold water on tap. We recently had an issue with the cooling syste... See more

Customer service is terrible I have been a customer for years and got a supposed upgrade paying nearly twice as much for a worse filter it leaks it isn’t as hot and the filter doesn’t last Has ru... See more

Ezekiel was absolutely brilliant. From the start, she was so friendly, patient, and understanding, which instantly put me at ease. She took the time to explain everything very clearly and made sure I... See more

We’ve just had the water filter installed in our home and we couldn’t be more pleased. It’s incredibly convenient to have clean, filtered water on hand at all times no more worrying about buying bo... See more

Dean went above and beyond — not only did he do a stellar job, but he also made a few smart changes to the fittings to improve the overall flow and finish of the work. He took real pride in tidying up... See more

Me and my wife love this service, so convenient to be able to get cold or hot water. It saves us buying bottled water so reducing plastic, we had two great experiences with installers and most recentl... See more

Had our new Virgin Pure Flow fitted today by Liam. Excellent first rate engineer who made the task look simple. We now have boiling hot water or ice cold at the tap of a button. No more carrying heavy... See more

What a fantastic idea for peace of mind, speed & convenience. We will be purchasing 2 further subscriptions for work locations following install at home. Paul the engineer was a top guy. Frien... See more

Received outstanding technical help from Customer service agent REMEDIOS I have virgin pure II. I have descaled my machine by following instructions, Since then only cold water button works... See more

Brett our engineer was very pleasant, very impressed said it was going to be an easy job as our pipework was good, took him 30 mins to install Our Taap unit, normally takes an hour, there was no... See more

Absolutley amazing. The difference in the taste of hot drinks and water is brilliant. Machine fitted by Liam in under an hour, no mess and explained everything. Thoroughly recommend this product and c... See more

Firstly, I love my water filter system, this is the best applicance and most used in our home. We had an issue with an error code. Brett came out. He was efficient, knowledgeable and managed to fix ou... See more

Great service! Mark T knew exactly what he was doing and installed the water filter quickly and efficiently. Very professional and friendly. Also appreciated that he cleaned up everything after finish... See more

I needed to upgrade my old water system as an existing Virign Pure customer. Ezekiel was superbly professional and friendly whilst taking me through the whole process! It's all been booked and can't... See more

Absolutely brilliant system! The water tastes far better than any other filter system I’ve used. Instant cold and hot water at the touch of a button, with no need to refill tanks. I love how effect... See more

Paul W. did a fantastic job installing our new home water system. From the moment he arrived, his knowledge and confidence stood out. He explained everything clearly, made sure we understood how... See more

I've just had my unit installed this morning by Steffan, he was very friendly and polite. The installation took around 30 minutes, Steffan cleaned up after drilling the hole for the water hose, and in... See more

I have booked the Move Home service multiple times and my appointments were cancelled without any prior notice, which is completely unacceptable and has caused significant stress during my move-out... See more

i got our appointment 2 weeks from when I spoken with customer support. Today, Badrul, Taap Engineer who has attended to us was very efficient, very professional and thorough. The job didn't take... See more

El came install a new water filter tap, and we’re thoroughly impressed with his work. He was punctual, professional, and clearly knew what he was doing. The installation was done quickly and flawlessl... See more

Really good product until you need spares and then it’s sent by Culligan water who have zero customer service skills. Moving house we let them know 3 months in advance that we were moving and to cance... See more

We’ve just had our water system installed, and we’re absolutely delighted with it! Spoke with Ezekiel to set up the installation and she was fantastic. Dean did a fantastic job from start to finish in... See more

Badrul was absolutely fantastic! He came to repair our Virgin Water system and impressed us from start to finish. He arrived on time, quickly diagnosed the issue, and carried out the repair on the spo... See more

Having reported a fault on my water bar on Friday afternoon, Dean the engineer arrived on Monday morning to fix it. This was completed within half an hour without fuss or mess. Very nice chatty man an... See more

Recently moved house and needed our water system reinstalled. Our tap provided this service without charge and booked us in very quickly. A very special thank you to Mark Smith, who was the enginee... See more

Our Water bar is not dispensing cold water as it used to be. Engineer Badrul came and he was so polite and very informative and explained to me the reasons why the machine is not working well. He did... See more

Dean our installer rang and said he could do our install today! Over a week ahead of scheduled appointment and only 12 hours after purchase and we had our machine installed and working in around 30/40... See more

Steffan rang me to say when he will be here, he turned up on time and was a happy chap even with haven to walk half a mile to my house with his heavy tool bag he was very customer friendly. He helped... See more

First of all I’d like to say a big thanks to Badrul amin. Definitely our Taap’s star engineer. He should be training your staff on how to operate and conduct themselves. I’ve had so many issues with t... See more

Thank you so much El, our taap engineer, for coming today to help us with our faulty water dispenser. Great service. He called me 15 mins before his arrival on site to make sure someone’s at home.... See more

Great customer service. I had the pleasure of speaking with Ezekiel, who helped me over the course of a few days insuring that I was well informed on the different packages, and helped me to make an... See more

We call for inquiry about installation as we were referred by one of our friend. We had a conversation with Ezekiel,she was very professional, she explained every part well enough and validate with us... See more

Contacted Customer Services as my machine has error message 08 . Checked this means a problem with heat pump. Advised no engineer available until 22nd July 😳. Nearly 3 weeks !! I have had these machi... See more

Great service. We’ve had our machine a few years and it wasn’t working fully, so we booked a service. Unfortunately we had to wait about 10 days, but as we still had water, it wasn’t urgent. Shubon... See more

Adam is a great engineer – quick, friendly, and very helpful. He came around to diagnose the fault with our Virgin water filter and was able to identify the issue within a few minutes. He was s... See more

Excellent Service from Badrul Badrul came to install our TAAP system and was absolutely brilliant. He was very polite, professional, and respectful throughout the visit. He even took his shoes of... See more

I’ve had my water system almost 2 years and experienced my first issue yesterday. I called to report it and it was resolved within 24 hours. Dean the engineer from Taap visited today and repaired the... See more