Recently attempted to play again after having to re set my login multiple deposits made finally get a bonus on lamp game and bonus game freezes with an error warning coming up throws me out of th... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
Based on these reviews
When I first started playing I found the wins to be pretty average, after It didn't matter how much you put in nothing ever came out. Everytime it seems like it's about to start paying out, I either h... See more
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Played on FUNKY TIME, won £1034 on Vip Disco. This was on 31st Jan 00:52. The winnings didn’t get credited to my balance. Since then they’ve strung me along for the last 6 days. Live support from play... See more
Company replied
0☆ your games are becoming questionable now every single game no win lines no bonuses in weeks! Gold blitz, midnight magic, goonies, rainbow riches, and the worsed one big bass all duds no wins at all... See more
Company replied
Been using them for a month, I've done a couple £1500+ withdrawals, no problem at all. Smaller withdrawrals do come through quicker, the bigger ones I think are procesesed manually. Good range of ga... See more
Company replied
Don't fall for the negative reviews, because some people clearly don't understand how online casinos or gambling works. Never had an issue with Ojo, the games play exactly the same as any other... See more
Company replied
Stay away from these scam artists. Almost immediately signing up with these guys I started receiving spam messages through text and calls, of fake winnings and awards. These guys are definitely not le... See more
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Can understand why this casino has only got two stars.terrible win racio compared to others. Hardly any bonuses come up compared to other online casinos.and ive been play these for other a decade.... See more
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Everything was fine until now. They took delayed payment (50euro) from my revolut account. Im using it only for gambling sites so its easy to track. And there wasnt any deposit what they didnt take st... See more
Company replied
I can’t understand negative reviews on here. I’ve played on the site for a while now no big wins ( fingers crossed though one day) I play slots because I enjoy them I’ve hit bonus and free spin roun... See more
Company replied
Absolutely scam website got account about 2 years now one has been given decent win. All bonuses empty on any stake. No matter how much you deposit guaranteed your lose all till last penny 🤬🤬🤬. Hon... See more
Company replied
COMPLETE SCAM, This site will share your information. You'll be spam called and messaged for fake rewards and promotions. These guys are the biggest crooks. Don't expect anything good from this site i... See more
Company replied
I have tried to log in my Account for last 14hrs🙈come up with user name Blocked, 3 times emailed Support no reply what else can i do?? How can they block you without notice seems very strange, and no... See more
Company replied
I have been contacted by ojo team 3 times in the past 2 weeks claiming im not risking my deposit account placed on hold 5 days ago until i spoke to someone and yesterday yet another email the sa... See more
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Kept seeing the advert on tv so joined up 4 nights ago to play the slots... £150 down the drain very very very minimal pay backs if any play £18 get back about £3 no point withdrawing a few quid so yo... See more
Company replied
Joined, deposited £30. Asked to verify identity. Provided passport and debit card. Email received from Playojo, verification documents verified, you’re all set. Logged in, asked for further verificati... See more
Company replied
The worst site I've ever played on, of course you can deposited as much as you want but as soon as you try to withdrawal you have to jump through all of there little hoops to get your money. Customer... See more
Company replied
Looks like it's a huge con. I joined today. Deposited by Mastercard. Won some money and can only withdraw by bank details or wire transfer. When I try and submit bank details nothing happens. Strange... See more
Company replied
Wow just wow. I don't know if the customer services don't understand English but I just had the worse experience ever! They changed my deposit limit (much higher) without my knowledge and when I tr... See more
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So I had 20 free spins won 500 couldn't withdraw a penny. Why because non of my documentation was approved apartment from my driving licence I have tried several times over the years to upload documen... See more
Company replied
Ok its my fault to be going on any silly site like this, never done it in my 65 yrs of living although for some reason it got me and yes I wish it hadn't.. I've closed my other accounts and set a limi... See more
Company replied
Stay away from these scammers 95 percent of wins are less than your stake the bonuses are non existent they just rob the hell out of you so they can give their special players the wins They definit... See more
Company replied
Given this site 4/5 goes with £20 Deposits, won Nothing more than pennies on the free Daily Promo's. Stuck to one or 2 games each time with low stakes, played a bit higher then back down and Nothing!... See more
Company replied
Absolutely getting annoyed with this site! Getting worse as the day goes by bad enough you rarely win but when you do it’s been 10 hours since I requested my withdrawal. Any other time or should I s... See more
Company replied
I won money on PlayOJO and have been trying to withdraw it for over 30 hours now. Their system locked up my withdrawal due to a failed Apple Pay payout and despite being told it would auto-cancel af... See more
Company replied
Well I could give this site less than 1 star i would. How they are certified is beyond, I thought other online Casinos were bad, this one is the worst in my experience. Never ever play ojo people.... See more
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Deposited £10 with no problem, immediately AFTER the deposit it asked me to verify my identity. When I upload the necessary documentation it just says “hold on we’re almost there” and this status does... See more
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Absolutely worst online casino period. I was successfully verified many times, but they locked my account because I needed more verification, years later many withdrawals and deposits. And then they... See more
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To clarify the £2,150 mentioned in my previous review, this is the exact calculation, which I have already sent multiple times via chat and email, with no response. Yet you choose to respo... See more
Company replied
They would suck the Pips out of a lemon ! Awul ' No fairness ! One way traffic with one outcome ! Driven by profits Greed & the worse customer service I've come across online ! ((*You will los... See more
Company replied
Winnings from 1 January were only credited on 13 January after a long delay. Now, once again, I am missing £2,150 in winnings. This shows a recent and repeated problem with payouts not being credi... See more
Company replied
Used their bonus program with no playthrough reqs, won a little, didn't like the site, lots of bugs. Then wanted to payout. They revoked free spin winnings from my account with no justification as to... See more
Company replied
I’ve been using my account for awhile now as they put a hold on a withdrawal even though they have my details.i was promised my funds will go back onto my account within 24hrs surprise surprise they n... See more
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Fully verified and still waiting for my withdrawal I made over 7 hours ago ... player pending ?? Why are you doing this if I'm already verified , instant deposits ..but struggle to pay players back in... See more
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Absolute scam, nothing but a take platform, takes pounds constantly to give you pennies, dont waste time or money people, literally over £300 in to eventually give a bonus (80p) spins, of... See more
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UPDATE: So as of today (06/02) they've blocked my account from depositing. Hilarious that as soon as you write them a bad review they respond by removing access 🤣. Oh, and to comment on your "reput... See more
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Utter nonsense - I can't believe these guys haven't been taken down for fraud, their site plays like no other, over 10,000 spins, a handful of bonuses.. NOTHING over 80x - RTP is at 35% over 10k spi... See more
Company replied
24 hours of the same story, same chat replies. I won 200, successfully withdrawal by my bank card. then won 900 and Ojo has cancelled several times hours later. Played 20 dollars, attempted for almos... See more
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Using pseudo RNGs which is illegal in the UK, this is why they offer no wagering requirements! All games are compensated NOT random. Waiting for the generic reply saying thru can assure me the game... See more
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Absolute scam, nothing but a take platform, takes pounds constantly to give you pennies, dont waste time or money people, you'll be constantly ejected from games or stopped mid play until... See more
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Absolute con site, always dead spins across multiple games. Can go 20-30 spins between wins and then you'll win 25p. Deposited hundreds over the last couple of months, never won a bean. Disgusting con... See more
Company replied
Absolute garbage rtp, small wins and terrible customer service. Every “new promotion” is the same as any other site except you won’t win on ojo. Do yourself a favour and play stake
Company replied
Company details
About PlayOJO
Written by the company
PlayOJO is an award-winning online casino and bingo site, which is dedicated to ensuring our players ‘feel the fun’ and enjoy online gaming in a fun, fair and safe environment. Established in 2017, we initially launched in the UK before expanding into Sweden, Canada and Spain and are now active in 10 markets globally.
Since its launch, PlayOJO has become one of the fastest-growing online casinos. It has been recognised across the industry with awards, including ‘EGR’s rising star’, ‘Best New Bingo Site’ and ‘Best Slots Site’ at the WhichBingo Awards, as well as two honours at the 2021 Social Media Awards.
PlayOJO is home to more than 3,000 games, including our unique Equaliser Bingo room where everyone has an equal chance of winning. Players can also enjoy the world’s leading online slots, table games, game shows and live casino games.
Contact info
United Kingdom
- support@playojo.com
- playojo.com
2.0
Poor
15K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Scammers
Scammers, casino site is not real don’t deposit any money into this app or website.
12 February 2026
Unprompted review
Reply from PlayOJO
Hi Charlie!
Sorry to hear this is how you feel and thanks for leaving a review.
First and foremost, we want to assure you that OJO operates as a fully licensed and regulated casino, adhering strictly to all codes and regulations. Our commitment to compliance and fair play is unwavering, and you can find more information about our licensing and operational standards on our official site.
As a reputable gambling site, we work with the most popular game providers in the industry.
If there is something specific you want us to check please pop on chat Charlie, here for you 24/7.
Never play bingo on this site same…
Never play bingo on this site same winners all the time they work for this site play at ur own risk
13 February 2026
Unprompted review
Reply from PlayOJO
Hey Adam!
Thanks for leaving a review and always welcome feedback with open arms, sorry to hear you feel this way.
As a reputable gambling site, we work with the most popular game providers in the industry. We have no way of manipulating the content provided by these providers as all games are stored on their servers so we have no way of knowing the outcome to the negative or positive.
Our games are fully checked and audited by an independent company on a regular basis. This is a requirement of our casino license and also ensures the integrity of the games at all times.
To give you peace of mind we would be happy to check any game play.
Feel free to contact us Adam via Chat, Facebook or X always happy to help.
Play ojo is a refusing to let me…
Play ojo is a refusing to let me withdrawal there the worst casino I’ve ever seen
12 February 2026
Unprompted review
Reply from PlayOJO
Hi Anthony!
Hi,
Thanks for leaving a review and sorry to hear about the issue you experienced.
OJO did experience an unique issue with a certain method of withdrawal and our Tech team worked with the processor to fix this as quickly as possible.
It may be that your choice of withdrawal was effected and we sincerely apologies for any inconvenience and kindly ask you to try again.
Please watch out for a notification from TrustPilot Anthony asking you to kindly provide us with your account information so we can reply with all the relevant details so we can check if the above was the case.
Avoid at all costs!!
Avoid at all costs!!
I joined using a slots offer and won. I then tried to withdraw my winnings and they cancelled the withdrawal and removed my winnings.
There is a tiny part in their terms and conditions saying they can do this to anyone. I've never had this before from other companies so I'd avoid if I were you. The customer support was also terrible, the guy I spoke to was rrefusing to raise my complaint and he kept telling me in order to raise the complaint I need to follow the terms and conditions complaint section. This section told me to contact support (who I contacted and was told they couldn't raise the complaint).
You tell me, if by reading this you though you could withdraw winnings? well thats not the case:
"Is there a limit to how much I can win with free spins?
We don’t believe in sneaky snakey terms, and one of the terms you could find with other casinos is a maximum cap on wins from free spins, like £10. But at PlayOJO, if we give you 50 free spins worth 10p each and you happen to hit a 1,000x slot win, you win £100. Simple! And you can cash out that £100 whenever you like. That’s just one of the reasons we believe it’s the best casino welcome offer in the UK."
12 February 2026
Unprompted review
Reply from PlayOJO
Hi Ethan!
Appreciate you leaving feedback and your comments do matter to us.
We believe in Fair Play, hence there are no wagering requirements on any of our rewards or offers. Since we are fair, we expect you to be too.
From your comments we presume that you placed a withdrawal request for your deposit after receiving our Welcome Package.
Of course you are always welcome to play in 'try mode' without making a deposit.
If the free spins were claimed and played the winnings were added to your real money balance due to no wagering. Ethan did you leave deposit on your account?
With the winnings and your original deposit we can assume you requested to withdraw all the funds.
Please check the Terms & Conditions you agreed to when registering your account about fair play, in our Rewards and Game Play policy point 1.3.
You are welcome to place a withdrawal request for your initial deposit if our Crew has not already done so.
You are correct Ethan that should you have an issue then the first port of contact would be our Crew. However, should the issue not be resolved within the chat then to be able to raise a complaint we would kindly ask you to put this in writing via email as per our procedures.
Apologies for any inconvenience or miscommunication as this is not our intention.
The above is so we have a paper trail to refer back to once we have investigated the matter until the issue is finally resolved and appreciate you co-operation.
Also you are correct that should you hit the jackpot from our welcome package free spins the maximum you are able to withdraw is £100 as per the terms you agreed to when registering your account and before playing.
If you would like to follow our complaints process then please email us support@playojo.com and happy to help.
I've had a good experience with OJO
I've had a good experience with OJO. They regularly offer varied promotions and it's always clear what the requirements are, unlike some other online casinos. I've never had any issues with the software and deposits and withdrawals have always been smooth.
11 February 2026
Unprompted review
Reply from PlayOJO
Hi Pete!
OJO is super happy to hear that you enjoy our platform of entertainment and thanks for the review.
Variety is the spice of life and try our best to bring you the best games from around the world at your finger tips.
So pleased to hear you are checking out your daily Kickers and Reel Spin Offs, a great way to extend your game play.
One of the many benefits of OJO is that when you win the funds are real money, leaving the power in your hands to do as you please with the cash.
If you need anything in the future Pete give us a shout out via Chat, Facebook or X.
Signed up via a free spin promotion- scam.
Signed up via a free spin promotion. After winning with the free spins I initiated a withdrawal in line with the terms and conditions of the promotion. I was informed the withdrawal was cancelled and I could see the winnings were removed from my account without reason.
EDIT: in response to your reply. On the face of your offer material for a deposit bonus (not staking!) you write this
"Is there a limit to how much I can win with free spins?
We don’t believe in sneaky snakey terms, and one of the terms you could find with other casinos is a maximum cap on wins from free spins, like £10. But at PlayOJO, if we give you 50 free spins worth 10p each and you happen to hit a 1,000x slot win, you win £100. Simple! And you can cash out that £100 whenever you like. That’s just one of the reasons we believe it’s the best casino welcome offer in the UK."
To then hide in your terms and conditions that there is a requirement to stake your initial deposit in order to comply with your definition of fair use is contrary to the advertised offer. Clearly you are exactly the type of sneaky snakey casino you claim not to be, as evidence by your average rating of 2.0 from 15,000 reviews.
The money lost by me was small, but I will never use your casino or affiliated sites again, and will instead use one of the many other casinos that offer true fair play.
11 February 2026
Unprompted review
Reply from PlayOJO
Hi Thomas!
Thanks for leaving a review and we value your opinion.
We believe in Fair Play, hence there are no wagering requirements on any of our rewards or offers. Since we are fair, we expect you to be too.
From your comments we presume that you have placed a withdrawal request for your deposit after receiving our Welcome Package.
Of course you are always welcome to play in 'try mode' without making a deposit.
However, as you mentioned if the free spins were claimed and played meaning winnings were added to your real money balance due to no wagering.
With the winnings and your original deposit we can assume you requested to withdraw all the funds.
Please check the Terms & Conditions you agreed to when registering your account about fair play, in our Rewards and Game Play policy point 1.3.
Thomas you are welcome to place a withdrawal request for your initial deposit if our Crew has not already done so.
If you would like further info please give us a shout on Chat, here for you 24/7.
Horrendous!
Horrendous!! You could put 50.00 on and bet .50 and literally hit nothing or the same .20 over and over and over and over and over with nothing higher haha. This site takes the cake!! 🤢
11 February 2026
Unprompted review
Reply from PlayOJO
Hello Jae,
Thanks for your review.
Truly sorry to hear that luck was not by your side recently.
OJO goes to great lengths to ensure fair play and all game results are generated by the Random Number Generator (RNG) software and are third party tested for compliance by iTech Labs.
The tests are conducted to a standard verified by the most heavily regulated remote gambling jurisdictions around the world. This means that all of our games are based on randomness and luck.
Every day OJO provides our players with Kickers, from deposit offers to extend game play to registration promos. In rewards you can find Reel Spin Offs, daily, to win either physical prizes or spins the list is endless.
We do hope that you factor in all the above when playing on our games.
If you need help with your account Jae please contact us on Chat, happy to help.
I am still awaiting resolution…
I am still awaiting resolution regarding my bet winnings not being credited 11 days later. No emails from apparent corresponding crew regarding my issue 48 hrs from the time I was told I would be contacted via email. Begs questioning what can take over 8 working days and still no resolve
31 January 2026
Unprompted review
Reply from PlayOJO
Hi OJOer!
Truly sorry for the delay in receiving any updates and appreciate you leaving a review.
Super happy that our Tech team has checked the game play issue and winnings have been added to your account balance.
We do hope this now gives you peace of mind that when we do find any missing winnings we happily reimburse our OJOer's account so that you don't miss out.
Massive congrats on your winnings and hope you have something nice planned?
For further info please check your email inboxes ad if you need anything further please give us a shout on Chat, here for you 24/7.
Played 02/10/26...withdrew $100
Played 02/10/26...withdrew $100, and still have not received it. No emails,nothing
The chat bot is useless. And customer service is no better.
Where's my money????
10 February 2026
Unprompted review
Reply from PlayOJO
Hi Cathie,
Thanks for leaving a review and sorry to hear about the issue you experienced.
It is possible this was put on hold as we may need to send this your way with an alternative method?
Cathie did you receive an email confirmation letting you know that we sent the funds?
If the email has arrived then the time frame is down to the method of choice and sadly OJO doesn't have any controls over banking procedures.
Please watch out for a notification from TrustPilot asking you to kindly provide us with your OJO account information so we can reply with all the relevant details and help fix this.
The worst casino of them all
The worst casino of them all, got into a bonus on 4 separate games costing £20 a time to be paid £6 £9 £7 and £4 jokers take take take no return to player at all if you wanna win actual big go buzzbingo or mrQ is good for payouts you’ve lost another 👍🏼
11 February 2026
Unprompted review
Reply from PlayOJO
Hiya Charlie!
Thanks for your review.
We’re really sorry to hear that your recent win didn’t meet your expectations.
At the home of feel-good fun, we go to great lengths to ensure that playtime is always fun and fair.
Our game results are generated by Random Number Generator software, which is tested by third-party compliance regulator, iTech Labs and used by the most heavily regulated gambling platforms around the world.
This means that game outcomes are generated randomly and only ever based on pure luck.
We get how frustrating it can be when you don't get the result you were hoping for and wish you better luck in the future.
Welcome to reach out Charlie anytime on Chat or email, support@playojo.com
Terrible again.£30 quid through…
Terrible again.£30 quid through different games and not even win 20p.rubbish and a fix.crashing running really slow.be better off just chucking money out of window.even the free daily games never win
10 February 2026
Unprompted review
Reply from PlayOJO
Hi OJOer!
Thanks for leaving a review.
Totally understand the frustration and hope your luck changes soon.
We use certified RNG software and games are fully checked and audited by an independent company. This is a requirement of our casino license. Payout ratios are decided by the game providers and you have the same chance wherever you play.
OJO is saddened to hear that your free extra game play on us didn't meet your expectations and don't forget about our Reel Spin Offs for more prizes.
For more info email support@playojo.com, happy to help 24/7.
Biggest scam site i'vee ever joined
Biggest scam site ive ever joined
So yesterday 10/02 every game bingo and slots received error messege when purchasing tickets but money still taken there was a lot of money lost by a lot of people me included so contacted support and was asked to elaberate as if they didnt know what was going on still no refund and looking in the chat room today seems like NO 1 has had refund complete and utter scam by a desperate company to make money that they have to steal
No 1 will ever see their money again
There are better sites AVOID this 1
11 February 2026
Unprompted review
Reply from PlayOJO
Hi Lisa!
Appreciate you providing feedback and truly sorry for any inconvenience as this is not our intention.
As you mentioned emergency maintenance was being done and sadly this took longer than expected.
Our Crew on live chat and Bingo chat room are on hand to help out anyone that was affected by the above.
Please watch for an email arriving with an update Lisa and hoping you are able to enjoy our Bingo rooms again.
If you need anything Lisa, here for you 24/7 just give us a shout.
I asked today agent support Jonathan…
I asked today agent support Jonathan about good will gesture request for me and he add in my account 25FS!!! Amazing!
11 February 2026
Unprompted review
Reply from PlayOJO
Hey Magdalena,
Really happy to hear that you enjoy our platform of entertainment and thanks for the review.
Variety is the spice of life and try our best to bring you the best games from around the world at your finger tips.
If you need anything in the future give us a shout via Chat, Facebook or X.
This week
This week, I personally have enjoyed the great experience. I saw their advert on the national TV and decided to give it a try and I'm glad I did. I was lucky enough to win a significant amount of money and yesterday I was told the Ojo teams are at the stage processing my withdrawals which is a total of £29,115.10 through their third party.
So far I've had no issues at all. The teams have been very reassuring and supportive throughout you need to remember if you win more than £5000 you can drop the support teams an email to withdraw the rest of your winnings in one lump sum.
The staff there are friendly, professional and very reassuring which has made my whole Ojo experience smooth and stress free. I think this site is great and would like to thank Ojo teams and looking forward to returning once I receive my withdrawals ❤️
10 February 2026
Unprompted review
Reply from PlayOJO
Hey Mrs Goldie,
OJO is super happy to hear that you enjoy our platform of entertainment and thanks for the review.
Variety is the spice of life and try our best to bring you the best games from around the world at your finger tips.
One of the many benefits of OJO is that when you win the funds are real money, leaving the power in your hands to do as you please with the cash.
If you need anything in the future give us a shout out via Chat, Facebook or X.
£200 loss not a single win over 2 weeks…
£200 loss not a single win over 2 weeks rtp is a total lie amd dont believe any other reviews stating "rtp is insane" because its not... its insanely rubbish and the gambling commission have been reached out to by myself and many other followers on my gamble group
11 February 2026
Unprompted review
Reply from PlayOJO
Hey OJOer,
We’re really sorry to hear that your recent win didn’t meet your expectations.
At the home of feel-good fun, we go to great lengths to ensure that playtime is always fun and fair.
Our game results are generated by Random Number Generator software, which is tested by third-party compliance regulator, iTech Labs and used by the most heavily regulated gambling platforms around the world.
This means that game outcomes are generated randomly and only ever based on pure luck.
We get how frustrating it can be when you don't get the result you were hoping for, but we appreciate your understanding and certainly wish you better luck in the future.
COMPLETE SCAM
COMPLETE SCAM, This site will share your information. You'll be spam called and messaged for fake rewards and promotions. These guys are the biggest crooks. Don't expect anything good from this site it's absolutely terrible.
9 February 2026
Unprompted review
Reply from PlayOJO
Hey OJOer,
Thanks for the feedback and sorry to hear you feel this way.
Keep in mind for any marketing options you have the choice via your account to stop this if you wish.
PlayOJO would never ring up or message you for any fake rewards or promos, all our offers can also be located on your Kicker page for you to see.
You are more than welcome to reach out via Live chat, Facebook or X for any assistance regarding stopping any marketing offers or for any assistance you may need.
Unfortunately more cons than pros.
I’m sure I have previously posted a review, and sadly nothing has changed.
Like many other online casinos, and especially PlayOjo’s sister sites, it seems almost common practice that you receive a good win initially, but then you rarely have a good win afterwards.
I know it’s supposed to be the “luck of the drawer” but I don’t believe in coincidences and this seems to be an extremely often occurrence.
Also, the daily free games are a joke; I don’t think I’ve even won one free spin.
Positives are that deposits and withdrawals are almost instant and there is a good game selection.
Also, live customer support is only available for a limited time throughout the day so you have to email if outside of the operating hours and await a response (hopefully) the next day.
I have also had numerous ongoing problems with deposit based free spins promotions where I didn’t receive the free spins as promised, although these issues were rectified when contacting them by email.
Lastly, their promotional emails are misleading.
When you receive an email, the subject title states: “a complimentary 10 free …” but when you open the email, it is a deposit based promotion where you receive the 10 free spins the following day, and I feel this is false advertising.
However, I do still deposit when I have money I can afford to lose, in the hope that they finally act on customer feedback/complaints, but I am yet to see any evidence of this.
In fact, I even took a break due to the negative experiences and rejoined with the hope things would improve.
I genuinely don’t like having to write such a negative review and if they actually listened to their customers and their feedback, I am sure it would be a much better playing experience for all.
9 February 2026
Unprompted review
Reply from PlayOJO
Hey OJOer,
Thanks for the feedback and sorry to hear about your experience.
At the home of feel-good fun, we go to great lengths to ensure that playtime is always fun and fair.
Our game results are generated by Random Number Generator software, which is tested by third-party compliance regulator, iTech Labs and used by the most heavily regulated gambling platforms around the world.
Any offers received either via email or via your Kicker section always have T's & C's for you to read which we encourage before claiming.
Our OJO crew are available via Live chat however you can also reach out via Facebook or X for any assistance required.
At PlayOJO we welcome all feedback and you are always more than welcome to reach out to express your opinions which we take seriously.
Don’t play Play OJO
Good morning , I won a very nice amount of money on play ojo . When I tried to withdraw I was told I can take a maximum of $5000.00 out at a time and up to $10,000.00 a month . So it will take months to receive my money . This is so wrong in so many ways . So FYI I will be going to a different site to play moving forward . Cheers
9 February 2026
Unprompted review
Reply from PlayOJO
Hey Jamie,
Thanks for the feedback and sorry to hear about your experience.
Please note this is laid under our T's & C's which all OJOers need to accept upon creating their account and encouraged to have a read through.
You are more than welcome to reach out via Live chat, Facebook or X for our crew to look into possibility of withdrawing the whole amount at once.
We'll look forward to hearing from you Jamie.
Best provider I've ever played with
Best provider I've ever played with. Has all the slots and the RTP is insane over here, I've tried many providers and playOJo is by far the best
8 February 2026
Unprompted review
Reply from PlayOJO
Hey Irish Lad!
OJO is super happy to hear that you enjoy our platform of entertainment and thanks for the review.
Variety is the spice of life and try our best to bring you the best games from around the world at your finger tips.
One of the many benefits of OJO is that when you win the funds are real money, leaving the power in your hands to do as you please with the cash.
If you need anything in the future give us a shout out via Chat, Facebook or X.
Absolutely garbage
Absolutely garbage! I play other casinos and never have problems, but every time I play in here, my lord they cheat with a capital cheat! Same game works fine in other casinos, come play in here and, get cheated. Every single day! Of course they deny it. Don't waste your money or stress yourself playing here, your not gonna get fair play! It's funny every single time the scatters start to land for free spins, I get a general error message and kicked off the game. Only in Ojo. They try and blame my internet or phone, yet it's only in Ojo this happens. So much money taken with game tampering. I'm gonna ask gaming board for a investigation into this, it's not fair.
8 February 2026
Unprompted review
Reply from PlayOJO
Hi Bronson!
OJO's saddened to hear you feel this way and that the recent outcome of the games wasn't to the level of your expectations.
We use certified Random Number Generator software and our games are fully checked and audited by an independent company on a regular basis. This is a requirement of our casino license and also ensures the integrity of the games at all times.
To give you peace of mind we would be happy to check any game play and you are welcome to get in touch.
Of course we respect your wishes going forward and Bronson kindly ask you to check our complaints procedure 21/22 in our Terms and Conditions for more info.
Feel free to contact us via Chat, Facebook or X always happy to help 24/7.
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