Purchased spare parts for our pool robot which we purchased from Aldi. Happy with the job this robot does (more effective at picking up eucalypt leaves than the rolling-type robots we had previously)... See more
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Review summary
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Company details
- #2 of 2 best companies in Swimming Pool Supply Store
- #2 of 3 best companies in Swimming Pool
Written by the company
Pool Supplies Online. We are an Australian online pool supplies company that has everything you need in one online pool store. Our mission is quite simply to make pools easier.
Contact info
27 Badgally Road , 2560, Campbelltown, Australia
- 1300 001 466
- [email protected]
- poolset.com.au
Replied to 75% of negative reviews
Typically takes over 1 month to reply
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Excellent service
Excellent service. Our pool has never looked better. Pool Set Pty Ltd provides top quality work and reliable maintenance
Disgraceful service
Disgraceful service! Not even worthy of one star… Only been trying to contact Pool Set at least 40 times by phone over the last 4 days with no answer. Have even tried their support email and website contact page and still nothing after 4 days. Beware!
Spa pump blew up. No response regarding this
Bought a spa pump that I used 4 times and it blew up on the fourth use. Thankfully I moved out of the way in time as I heard a loud noise before hot water and steam came firing out of the pump. Contacted the company multiple times and heard absolutely nothing back.

Reply from Pool Set Pty Ltd
Can't ask for more than that
No problems with website, ordering, delivery and or the product.
Great value for money and simple online shopping.
Can't ask for more than that.

Reply from Pool Set Pty Ltd
Good service and good quality
New Pump
Pump arrived in good condition in a short amount of time. I had to alter the pipe fittings (Different threads), the new pump runs quietly and smoothly.
Excellent Service
The produce we bought wasn't correct for our needs, but we were able to return the item and get a refund. The service was prompt and friendly. Although we didn't use the product - there was nothing wrong with it other than not suiting our purposes, so we'd happily return to shop again.
fast efficient
No problems with ordering delivery 👌…
No problems with ordering delivery 👌 I'll be back great products great price recommend to all my friends with pools or spas
The spare parts are of poor quality
The spare parts are of poor quality. Recently received diaphragms lasted about 2 weeks each. Even though delivery time was ok, it was much longer than promised on the website.

Reply from Pool Set Pty Ltd
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