I'm not happy why I had to call. They've been charging me after I agreed to a one-time fee. I called several times and it was disconnected each time. I then chatted on the website and was pretty much... See more
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The report was easy to generate and very detailed. I accepted the basic charge of $1. Then I noticed my card was charged an additional $9.95. I contacted PublicRecords.us customer support via chat and... See more
I made a mistake and Linda took care it if fast with zero hassle. If more customer service reps were like Linda, customer support would have a better reputation.
I was expecting a fight to cancel with them and to refund my money. They had no objections and quickly cancelled my “subscription “ and refunded my money without any hesitation. Very kind and professi... See more
Replied to 98% of negative reviews
Typically replies within 24 hours
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Resolved my confusion
Confusion about charges so used online chat and Amy was very helpful and answered my questions and resolved my issue.
Quick resolution
Total resolution was about 3 minutes. Communication was effective and got the desired results quickly.
The agent was very knowledgeable and…
The agent was very knowledgeable and helped me right away. I was not aware that they charged fees every 2 weeks.
Russell was efficient and knew exactly…
Russell was efficient and knew exactly the issue I was having
A good site great place
Excellent Service
The Chatbox was very responsive to my question and concern. The issue was resolved in minutes.
Easy and quick to solve my problems
Easy and quick to solve my problems
Fast and efficient resolution
I inadvertently started an account
I inadvertently started an account. They helped me close the account quickly.
They were quick and effective with the…
They were quick and effective with the task I requested. No hoops or run around.
I needed help getting an answer to an…
I needed help getting an answer to an attempt of a reoccurring charge. Robert was very straight and direct to the point and I was able to get a resolution. Thank you
Was a very efficient process to cancel account
Was a very efficient process to cancel the account and receive a refund.
Helped me get the refund I asked for
Helped me get the refund I asked for
Just took care of the issue that I…
Just took care of the issue that I needed to be taken care of right away
Fast and responsive chat to help me…
Fast and responsive chat to help me resolve my account charges.
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