puccini.pl Reviews 25,450

They refused to repair the damaged combination lock on a brand new suitcase and also refused to deliver a replacement part, saying they couldn't ship to another country. I didn't want it for free, I wanted to pay for the repair.

Good quality bag. Good customer service

Good quality products, nice and easy website, quick delivery.

I ordered big and medium suitcase but I received medium and cabin suitcase and even what is worse they labelled medium suitcase as big suitcase and kabin as a medium suitcase as well charge me that. I wrote email same day even call but no answer from there side.

Lovely, with lots of compartments for good organization. Versatile handles. Love it.

Exceptional quality and beautiful design for a very fair price. I’ve discovered Puccini 11 years ago, after one airline who destroyed my suitcase gave me theirs as a replacement - that suitcase flew around 30+ countries and multiple continents with me (and mind you my luggage always has the heavy sticker). Exchanged it just this year to get two matching pieces, also from Puccini. Keep doing the great job :)

I had a positive experience. Good discount on the suitcase. Very fast delivery. The suitcase is better in reality than in the photo. Good quality. I will be going on a trip soon and will evaluate it.

My favorite best mark of suitcases and bags.

great product at an affordable price. prompt delivery

w porzadku!

On October 14, I purchased a suitcase under order number 2000033850.
The parcel was delivered by courier on October 20 in the afternoon.

On 4th of November, as I took the suitcase out of the box to start packing for my upcoming trip on Saturday, I discovered a defect in the handle. I have attached a video for reference.

The issue is that, in addition to the handle sections not extending evenly (which is a minor concern), I am unable to fold the handle back down without applying excessive physical force.
In the video that I've sent to the customer service email, I demonstrate several attempts — the handle simply does not retract smoothly or properly. No one has contacted me since that.

Sincerely,
Tetiana

Super walk✌️

The worst experience ever. The Osaka suitcase didn’t survive 3 trips. The wheel broke off and the bag is totally unusable. No refund or repairment service, no warranty. Don’t invest in those suitcases - do not worth your money.

Exceptional professional and personal service, with seamless returns and exchanges.

Super super

I really liked the quality and a lot of pockets. The color was slightly darker and probably, I would choose a lighter one, but still good

Super fast delivery and high quality products

The service is terrible, this is the first time I've encountered this, super short working hours, no phone, waiting all day for a response to a message on Viber. The website usually says if delivery is made from the EU 🇪🇺, but they don't say and I encountered something unpleasant, I need the suitcase for the trip much earlier than 5-7 days. I had to cancel.