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1.9
447 reviews
Hasn’t replied to negative reviews
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I ordered Gift Wrap with Customized Design (with my friends face on it as an elf). I received a large Piece of paper that I could have printed myself at home!!it was not even close to being a gift wrap!!
What a scam!
Ordered some personalised glasses for my friends.
Personalising and payment were not too difficult.
After the expected personalisation and delivery time had elapsed I reached out to support who informed me. after several days, that my order had been cancelled and I have been refunded. I was not notified of this prior to reaching out.
I ordered again for the same product and reached out to support for them to confirm that everything was okay. This time my order was delivered support responded to me after the order was delivered saying that everything was okay - go figure.
The glasses were packaged well, however, the design that I ordered is minuscule and is not worthwhile personalising at all. I may have been better off just getting a regular Aperol Glass.
I would not use this service again.
Support was friendly in their emails.
I ordered a custom print t-shirt, it was fun creating the print, and the quality is quite nice.
Great products, very great customer service and good value for money, BUT: Every time I order (and I do now for the second time, always at Christmas), the package is so damaged that it is first checked by the post office for 3 days. The goods are extremely poorly packaged!!! Things fly around in the oversized, too soft cardboard box and with the boxes the delivery person apparently handles, as with a soccer. Very bad packaging department! Very disappointed.
Reply from radbag
Hi Viktoria, Thank you very much for your review. We are very sorry that you had such difficulties with your parcels. Unfortunately, we have no influence on how the parcel drivers handle the parcels, but we can understand your anger about this.
Regarding your comment about the packaging, we will inform our team again and ask them to pack better in the future.
We hope that you will remain with us as a customer and that you will order from us again in the future. Kind regards from the radbag-team
Efficient service
Pros:
- Fast delivery. The product arrived at the same week I ordered.
- Quality of the product. I was impressed by the quality of the images pritend in the mug.
- Price is good.
Cons:
- The website UI to arrange the images could be improved. I struggled a bit to organize the pictures.
the quality of the product is less than expected. there is noticeable difference between the picture on the site and the real product. based on that the price is too high. disappointed.
Reply from radbag
Hi,
Thank you for sending us your review.
We are very sorry that you were not satisfied with the item you have ordered. Would you like to tell us what you have ordered from us? You are welcome to contact us by e-mail (service@radbag.de) and tell us your exact complaint.
We would be pleased if we could offer you a satisfactory solution.
All the best
radbag-Team
Ordered a package on 27 november..
Package send on the same day..
11 december still no package received. A few emails sended and the only answer I get it, we can't do nothing we are trying to contact GLS.. If you are a professional company and you try to get in contact with you delivery department it doesn't take more than 1 or 2 days.. They are "trying" to get in touch about for a week now. If i want to be sure I have my stuff i need to order it again otherwise i need to wait and not knowing if i ever get it received. If you are a company and you want happy customers.. Just send the package again that your customer is happy. And you go after the first package to get it back from GLS or where the hell the package is! Or if i ever get the first package I will send it back because you can follow it by track&trace. So the company will know if I ever got it yes or no. And if I decide to keep it just send me the bill and i will also pay for it.
Every thing arrived well and on time. Thank you!
Reply from radbag
Hallo, vielen Dank für deine Bewertung und das positive Feedback - wir freuen uns sehr darüber!
Liebe Grüße vom radbag-Team
the quality of the photos is unfortunately very bad. however, the rest worked fine.
Reply from radbag
Hallo, vielen Dank für deine Bewertung und das positive Feedback - wir freuen uns sehr darüber!
Liebe Grüße vom radbag-Team
I rated 4 stars. One star less because the package came one day too late. But unless this is is a good product
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