ReifenDirekt.de Reviews 89,061

TrustScore 3.5 out of 5

3.6

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Consumers appreciate the prices, which are often described as reasonable and competitive. Many customers found the website easy to use, highlighting the straightforward ordering process. Some reviewers also had positive experiences with the delivery speed and the condition of the products upon arrival. Additionally, the availability of partner service stations is considered a valuable aspect of the service. However, experiences regarding delivery and order fulfillment appear to be inconsistent. Some people reported issues such as delays, incorrect items being shipped, or only partial fulfillment of orders. There are also mixed opinions about the delivery service itself, with some customers experiencing problems. A few reviewers mentioned concerns about the age of the tires they received and problems with balancing.

Based on these reviews

Rated 4 out of 5 stars

Great selection of tires, good prices, good communication until prior of delivery. Haven’t heard anything whether tires were shipped and/or delivered to the garage! Apart from that - great!

Company replied

Rated 4 out of 5 stars

Everything run well (order, payment, Tracking of delivery) except the delivery itself with DPD. The DPD guy threw me the tires on the feet…

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Rated 4 out of 5 stars

I have ordered 2 pcs of tires from their Hungarian subsidiary, without any further notice they cut the quantity to 1 pc and proceeded with the shipping. Haven't asked me if it is okay, haven't a... See more

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Rated 4 out of 5 stars

Quick delivery and easy order process. You just have to be careful with the age of the tire, mine was 1 year old and the other 2 were 2 years old, but sold "new" :/

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Rated 5 out of 5 stars

Fi di g the right tyre and alloy wheel for my car eas made so easy as you can see your selections on your car before buying. Delivery was great no fuss. Wheels where we'll packed protected from dam... See more

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Rated 5 out of 5 stars

Delivery of ordered tyres was quicker than promised. They offer partner service stations, which we appreciate! The partner station mounted our preordered tyres in "no time" and at a quite decent price... See more

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Rated 1 out of 5 stars

I cancelled my order by Reifendirekt after the tires did not fit my rims. Reifendirekt arranged the pickup, which took place on November 14, 2025. After that, nothing happened. No refund. It was... See more

Rated 5 out of 5 stars

The contract with this company is excellent, quick response und very good wheels. I`m driving this Nokian all years in summer and winter. The wheels have a good grip in muddy ground and during winter... See more

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Rated 1 out of 5 stars

The tires weren't delivered at all at first. Then, after three hours on hold, the order was resubmitted. Unfortunately, only three arrived. I deliberately called at 7:00 AM, waiting in line 6. The lin... See more

Rated 5 out of 5 stars

I have been using ‘Reidendirekt’ for many years. For car and motorbike tyres. I have never been disappointed. Good price / fast delivery / best service. Clear recommendation.

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Rated 5 out of 5 stars

Everything worked well. The tires are in very good condition and were installed by the authorized dealer. No problems whatsoever.

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Rated 5 out of 5 stars

The tires I had ordered came quickly and in best quality. I am very content. Die Reifen, die ich bestellt hatte kamen schnell und in bester Qualität. Ich bin sehr zufrieden.

Rated 5 out of 5 stars

The shop is realy easy to use. The delivery was each time transparent. All information are delivered just in time. I am absolutly satisfied.

Company replied

Rated 1 out of 5 stars

I had ordered a tire, but my customer decided to cancel. I immediately contacted the seller to cancel the order before my card was even charged. However, they never responded. Despite this, they still... See more

Company replied

Rated 5 out of 5 stars

excellent website, quick response and delivery quality of winter tires can only be tated when driven in winter

Rated 1 out of 5 stars

Lieferzeit war mit 2-3 Werktagen angegeben, die Reifen kamen nach 7 (2 Stk) bzw 8 Werktagen (die anderen 2 Stk) delivery time was promised: 2-3 working days actualy delievery time was 7-8 working... See more

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Rated 5 out of 5 stars

Quick and easy process, unbeatable prices and 2 day delivery. Will use again for sure. Well recommended.

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Rated 5 out of 5 stars

Very comfortable to drive on my SUV. Good value for money. Unfortunately, you need a lot of weights for balancing.

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Rated 1 out of 5 stars

Incredibly bad shopping experience. I ordered complete alloy wheels, but some arrived without balancing weights. Instead, the weights were stuck to the packaging. I filed a complaint and have bee... See more

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Rated 1 out of 5 stars

i ordered tires on the 24th of September and one week after cancelled 2 out of 4. I was given a new tracking for the two tires. Money refund was supposed to happen on the 28th of the month, no refund... See more

Rated 1 out of 5 stars

From the initial order of four tires only two were delivered. The two delivered tires are more than five years old which is not acceptable as new tires. I can prove everything. Horrible customer servi... See more

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Rated 1 out of 5 stars

I ordered one tire. What I they delivered was two tires. Totally different tires. Different size, different Brand. Completely not compatible with my Car. Stuff like this can happen, BUT. NO answe... See more

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Rated 1 out of 5 stars

*Ordered tires to a different country (Paid in advance) *Got a response that they will not be delivered. *Yet still arrived, at the same day, they transfered my money back. * They asked me i... See more

Rated 1 out of 5 stars

Order 55974479 - November 22, 2024 to present TIMELINE: - Tire arrived with sidewall cut (documented by mounting service R1 SIA) - Manufacturer sticker still attached (proving... See more

Rated 5 out of 5 stars

Verry fast service. Easy and helpful service to give wrong tyres back, within 1 month. Negativ very busy helpline.

Rated 3 out of 5 stars

The delivery process itself works fine. However, Reifendirekt and the associated tire companies frequently advertise additional benefits and discounts—such as a €40 Amazon voucher—which has been disap... See more

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Rated 3 out of 5 stars

The prices of mounting went up above the listed prices after the tires were delivered to the mounting garage.

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Rated 3 out of 5 stars

GLS is not delivering to the Buyer,it is the Parcel-Shop were you have to Pick it up. And it is not the first time,even somebody is at Home !

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Rated 5 out of 5 stars

It is the second time that I buy from Reifendirekt, and I am totally satisfied with the experience, goods arrive quickly and in perfect conditions, website is clear and easy

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Rated 5 out of 5 stars

Reasonable prices, easy to find what I was looking for, fast delivery. What more could you ask?

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Rated 5 out of 5 stars

Everything fine, easy to configure and Chrome the correct rims. Delivery also ging and fast.

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Rated 5 out of 5 stars

Easy to navigate website. Huzzle-free and speedy ordering process. Quick delivery. Products as advertised and without damages on delivery. Really great experience.

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Rated 5 out of 5 stars

I have used this service a number of times and never had any problems.

Rated 5 out of 5 stars

Prompt and quick service with an excellent product and affordable prices.

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Rated 3 out of 5 stars

4 tyres have been ordered and delivered in May 2025: 1 tyre was produced on CW 31 of 2024 2 tyres were produced in CW 28 of 2024 1 tyre was produced in CW 15 of 2024 ..which means more than 1 year... See more

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Rated 4 out of 5 stars

all fine, except delivery took little longer than expected

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Rated 5 out of 5 stars

Everything was good, fast delivery Super happy Thanks

Company replied

Rated 1 out of 5 stars

I have bought the wrong Tores. I‘ve send a Message to them, that I want to give them back. But they havent replied to my Message. Bad Service!!!

Company replied


Company details

  1. Tire Shop
  2. Car Accessories Store
  3. Wheel Store

About ReifenDirekt.de

Written by the company

Reifendirekt.de ist Ihr persönlicher Online-Spezialist für Reifen aller Marken und Größen. Finden Sie die passenden Reifen für Ihr Fahrzeug in einer einzigartig großen Auswahl – ob Kleinwagen, Limousine, Motorrad oder Leicht-LKW, hier finden Sie immer die richtigen Reifen zu günstigen Preisen.

Schnelligkeit ist die Stärke von Reifendirekt.de: direkt aus dem Internet auf die Straße. Selbst in den Hochsaisonen im Frühling und Herbst sorgt dieser Online-Reifenhändler dank seines großen Lagerbestands für ständige Verfügbarkeit.

Reifendirekt.de bietet eine außergewöhnlich breite Auswahl an Reifen und Autozubehör in verschiedenen Produktkategorien, wie zum Beispiel:

Die Delticom AG, die Reifendirekt.de betreibt, gehört zu den Pionieren des Online-Reifenhandels und betreibt Online-Shops in über 40 Ländern. Seit der Jahrtausendwende 1999/2000 bietet das Unternehmen ein breites Sortiment an Reifen online an.

Dank eines umfangreichen Netzwerks von Montagepartnern können Kunden ihre neuen Reifen bereits bei der Bestellung direkt an eine professionelle Montagewerkstatt senden lassen.


Contact info

3.6

Average

TrustScore 3.5 out of 5

89K reviews

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Replied to 44% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

Eight Weeks for a Refund and No Human Support

I cancelled my order by Reifendirekt after the tires did not fit my rims. Reifendirekt arranged the pickup, which took place on November 14, 2025. After that, nothing happened. No refund.

It was impossible to contact this company. The phone line only leads to an AI voice that is completely useless, and my emails were simply ignored. There is no real customer support.

I only received my money back around eight weeks later, after involving my legal insurance. This is unacceptable and unprofessional. I strongly advise against ordering from Reifendirekt.

8 December 2025
Unprompted review
Rated 1 out of 5 stars

Perfect Example of Optimized-Away Customer Service

Order 55974479 - November 22, 2024 to present

TIMELINE:
- Tire arrived with sidewall cut (documented by mounting service R1 SIA)
- Manufacturer sticker still attached (proving unused)
- 6+ weeks of email loops
- Same information requested 4+ times
- Name template failures ("[__name__]")
- Terrible auto-translator despite requests for English
- Phone number in signature doesn't work
- Zero human engagement

THEIR SYSTEM:
✗ Automated email responses
✗ Non-functional phone support
✗ Repeated information requests
✗ Ignores professional witness evidence
✗ Designed to exhaust customers into giving up

This isn't incompetence - it's systematic customer abandonment. They've calculated that a percentage of customers will give up, making poor service more profitable than good service.

Currently driving on 3 new + 1 old tire due to their defective product.

Would give 0 stars if possible.

9 December 2025
Unprompted review
Rated 1 out of 5 stars

Tragic

The tires weren't delivered at all at first. Then, after three hours on hold, the order was resubmitted. Unfortunately, only three arrived. I deliberately called at 7:00 AM, waiting in line 6. The line was then disconnected. I called again, waiting in line 6. Someone answered briefly, but the call was disconnected again. I called once more at 9:00 AM, waiting in line 14. I find this truly appalling. This kind of service should be illegal. I wasted an entire workday on this terrible company.

3 November 2025
Unprompted review
Rated 2 out of 5 stars

Customer Service- Very disappointing

Customer Service? Never Heard of It.

Honestly, this company deserves zero stars(especially for customer support)but the delivery was okay ,therefore I added 2 stars. I contacted them on October 23rd to return a set of winter tires — and guess what? It’s now the end of October, and still no reply, no email, no message, nothing. Total silence.

But somehow, they have no problem spamming my inbox every single day with “reminders” about items left in my shopping cart. Incredible — they can chase me for sales, but can’t bother to answer a single message about a return.

I also wrote to them on WhatsApp and by email, and I might as well have been talking to a brick wall. Their “customer support” seems to exist only in their marketing slogans.

If you’re thinking about buying from them, don’t — unless you enjoy being ignored once they’ve got your money. Clearly, their business model is: Sell fast, disappear faster.

23 October 2025
Unprompted review
Rated 1 out of 5 stars

scan tire company

i ordered tires on the 24th of September and one week after cancelled 2 out of 4. I was given a new tracking for the two tires. Money refund was supposed to happen on the 28th of the month, no refund made yet. additionally the two tires when tracked are showing delivered but nothing came.

27 September 2025
Unprompted review
Rated 1 out of 5 stars

Ordered tires to a different country

*Ordered tires to a different country (Paid in advance)
*Got a response that they will not be delivered.
*Yet still arrived, at the same day, they transfered my money back.
* They asked me if i want to keep the tires, if I do then I have to let them know.
* I said yes, asked for a new invoice number multiple times to make the bank transfer - this all took over three weeks.
* Finally when receiveing the banking information and a new invoice number - did the transfer the same day.
* Two days later they took the same amount BY THEMSELVES, WITHOUT MY CONSENT
* Now I have to juggle between them, my bank, close the old account for safety reasons and order a new bank card.

What a hassle (three months in with this case now), more stress than it is worth it. A company like this in the Baltics would be bankrupt. Incompetence is the essence of this company. PS! Still havent received my money back.

2 July 2025
Unprompted review
Rated 4 out of 5 stars

I have ordered 2 pcs of tires from…

I have ordered 2 pcs of tires from their Hungarian subsidiary, without any further notice they cut the quantity to 1 pc and proceeded with the shipping.
Haven't asked me if it is okay, haven't asked if I still wanted to have the tires, just randomly sent an email and proceeded with the shipping.

Their customer support number is unavailable, you can call them forever no reply, however their website states that the lines are open till 19:00 PM

Update: In the meantime it turned out that they have splitted the order into 2 separate shipments, which was unclear and I was unable to contact their customer support to get this information, in the end the tires have arrived, so because of the above average price and lack of customer support I corrected my rewiev to 4*-s

24 June 2025
Unprompted review
ReifenDirekt.de logo

Reply from ReifenDirekt.de

Guten Tag, wir bedauern, dass unser Hotlinhe solche Unannehmlichkeiten entsteht. Wir arbeiten daran, um die Sache zu verbessern.
Wir benötigen von Ihnen die Auftragsnummer (RD-Nummer), damit wir Ihnen helfen können. Bitte senden Sie uns Ihre Anrage unter Angabe Ihrer Auftragsnummer (RD-Nummer) via E-Mail an [email protected].

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