Dreadful company! You cannot reach them by phone ( 40 minutes waiting time), they don’t send you the bill they say should be paid and no information what company it comes from, when you contact by mai... See more
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See what reviewers are saying
Never had problems. They even reach me aftrer paying my loans to help me gather my other bad loand i couldnt get help anywhere else. Im now loyal to resurs. I love them
Company replied
Very unhelpful with an invoice regarding a return I had. They never informed me whether and what amount I needed to pay and also charged me 315 kr on fees and interests after I contacted them. Never a... See more
Company replied
The credit solution relly helped me out when i didnt have the cash in hand. The best part of my experience was when i wanted to pay of everything at once, the customer support helped me out with one... See more
Company replied
Company details
Written by the company
Detta är vår officiella sida för Resurs, här svarar vi på era frågor och kommentarer. Kika gärna in på vår FAQ www.resursbank.se/kundservice, där hittar du svaren på de vanligaste frågorna.
Contact info
Björkavägen 111, 254 69, Ödåkra, Sweden
- 077-111 22 33
- [email protected]
- resursbank.se
3.0
Average
2K reviews
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Dreadful company
Dreadful company! You cannot reach them by phone ( 40 minutes waiting time), they don’t send you the bill they say should be paid and no information what company it comes from, when you contact by mail you just get the most stupid answer without any help at all. When you use their AI chat exactly the same. I guess they want bills to be unpaid so they can charge some extra money.
14 January 2026
Unprompted review
Reply from Resurs Sverige
Hi Eva! Thank you for sharing your experience. We sincerely regret to hear that you have found our service unsatisfactory and that you experienced long waiting times and unclear communication. This is not the level of service we strive to provide. We understand how important it is to receive clear billing information and helpful support, and we take your feedback seriously. We encourage you to contact our customer service via our website or you can send us an email at [email protected]. Have a nice day! Kind regards Resurs / Alicia
Fast and proffetionell…
Jag got help from a very proffesionell person in the bank.
5 December 2025
Unprompted review
Reply from Resurs Sverige
Hi! Thank you very much for your feedback! We’re happy to hear that you received help from us. Please don’t hesitate to reach out if we can assist you again in the future. Have a nice day! Kind regards Resurs / Alicia
If I can I will write no star.
If I can I will write no star.
The harsh review comes from several bad experiences with using them just to pay normal payments.
I bought stuff on mio furniture store, then they use Resurs to handle payments after 2 months.
I first got invoices already in September when I bought the furniture, which I shouldnt have received invoices because I should pay after 2 months. So I had to chat with them and ask them why, and they said just ignore it ..
Then it happened again with a remainder fee on this non existing invoice, and they said to ignore it again..
Then when real invoice came in November, I used their web interface to schedule this payment on due date, which I thought i scheduled 30 November, but no, their system is so bad that you dont even know when you are paying. Apparently I scheduled the same day as I am scheduling, which is 14 of November. When I intentionally want to schedule the 30th. But i DID NOT see any options to choose date or anything.
So I got a remainder fee, and until this point I still got no emails from them telling me I missed a date or they tried to take money from my account but I did not have enough money.
So I still thought I have scheduled on the 30th and until I was suspecious since they always fxx up, so I talked with them again, and just to know that I have to pay manually now, with a different amount of fee than the invoice says, I am to pay less since they added a remainder fee out of the blue, but in invoice web interface, it says higher amount bcoz they added remainder fee. ..
Everything is very messy, they dont have the technology simply. Dont use the technology if it makes people's life more difficult. Get rid of it, and just tell people to pay with their bank then! Since this is what works.
27 November 2025
Unprompted review
Reply from Resurs Sverige
Hi Tian. Thank you for sharing your experience—we truly understand that the situation has been frustrating and that there have been several misunderstandings regarding invoices and payments. This is absolutely not how we want our customers to experience our services. We take your feedback very seriously and will review how we can improve our technology and information to make it easier to manage payments. We would like to take a closer look at your case and ensure that everything is correct. Please contact us directly via [email protected] with your details, and we will take a closer look at your case. Have a nice day. Kind regards Resurs / Alicia
Never had problems
Never had problems. They even reach me aftrer paying my loans to help me gather my other bad loand i couldnt get help anywhere else. Im now loyal to resurs. I love them
19 November 2025
Unprompted review
Reply from Resurs Sverige
Hello!
How happy I get when I read your nice review. Thank you for taking the time to write it.
Have a nice day!
Kind regards Resurs / Christina
Horrible customer service
Horrible customer service. Cannot get the money back for the product under warranty. After multiple calls, chats, emails, no money now for 5 weeks. Never again
17 November 2025
Unprompted review
Reply from Resurs Sverige
Hi Zoya. Thank you for taking the time to leave a review, and we are truly sorry to hear about your experience. This is absolutely not the level of service we strive for. We would like to resolve this as quickly as possible. To help you immediately, please contact us at [email protected] and we will look into your case. Have a nice day. Kind regards Resurs / Alicia
Great personality staff working there
I am happy that they call me them self and offer good deal!! as i thought to samla my loans. With Robin help was so easy and no stress futer,will be better thought about future!
Thank you for care!
30 October 2025
Unprompted review
Reply from Resurs Sverige
Hi!
We’re delighted to hear that you’re satisfied after your conversation with Robin. It makes us especially happy to know that we’ve been able to help you and that you now feel more positive about the future with your new loan. We sincerely thank you for taking the time to leave a review.
Wishing you a wonderful day!
Kind regards, Resurs / Minna
It was just great but why not a plastic…
It was just great but why not a plastic card?
11 July 2025
Unprompted review
Reply from Resurs Sverige
Hi Kaska
How happy I get when I read your review. Some of our agents have stopped using plastic cards with regard to the environment.
Thank you for taking the time to write a nice review.
Have a nice day!
Kind regards Resource / Christina
Very competent customer success
Very competent customer success, nice and could help me in my need! Thanks!
23 June 2025
Unprompted review
Reply from Resurs Sverige
Hi Susanne!
I'm glad we were able to help you and that it turned out positively.
Thank you for taking the time to write a nice review.
Have a nice day!
Kind regards Resurs / Christina
It was easy and smooth.
29 August 2025
Unprompted review
Reply from Resurs Sverige
Hello Amna, Thank you for your kind review! We are delighted that you found our service simple and convenient – that is exactly how we want it to be. Thank you for choosing us! Kind regards Resurs / Alicia
Beware with banks like this
Trying to deceive people by adding an extra monthly fee where they hid the usual OCR for what you would pay and show the OCR on their other fee. No answer from customer service by phone. Worst service I know. They are trying to deceive people, their customer for small money, beware and be careful with such a bank. Ugly done by you create major consequences, difficult to retain customers, if it does not change no customer will voluntarily choose you for their bank. Or it is like that now but you have certain agreements with other companies that force customers to pay through you but it will be the first time and the last time with your service with such an experience.
13 August 2025
Unprompted review
Reply from Resurs Sverige
Hi Hoang, Thank you for your feedback. We are very sorry that you feel that we are not clear in our communication - that is certainly not our intention, and we would like to help you sort everything out. You are welcome to contact us at [email protected] and we will take a closer look at your case. Have a nice day. Kind regards Resurs / Alicia
Very unhelpful with an invoice…
Very unhelpful with an invoice regarding a return I had. They never informed me whether and what amount I needed to pay and also charged me 315 kr on fees and interests after I contacted them. Never an official notification. Very rude customer service, turned off the chat when I asked for en explanation. I will never use them again.
28 July 2025
Unprompted review
Reply from Resurs Sverige
Hi Alexandra!
Thank you for your feedback.
Very sad that your commitment and your contact with us was poor. To take a look at what has happened, I need to identify you as a customer, do you have the opportunity to contact us on our chat or phone?
Have a nice day!
Kind regards resurs / Christina
Terrible & Confusing Experience
I was unfortunate enough to use Resurs Bank to pay for my PS5 over a 12-month instalmentplan. You would expect this to be simple and smooth, like most banking apps. Instead, I found myself dealing with bad design, confusing navigation, and poor information that almost feels intentional to make people pay late fees.
The navigation is inconsistent and makes it easy to misunderstand what you need to pay and when. I missed a payment because of this and then had to deal with rude customer service instead of real help. There seems to be no real effort to fix these issues because, they profit when people pay late.
The whole experience caused unnecessary stress for something that should be simple. After a few months, I decided to pay off the rest of my instalments early because I never want to deal with this bank again.
Do not just take my word for it. Read the other negative reviews here. Save yourself the same stress Vote with your wallet and avoid this app at all costs.
5 March 2025
Unprompted review
Reply from Resurs Sverige
Hi Hassan, thanks for your feedback. I am sorry for your feeling and that your experience of Resurs has been negative and that it has made you stressed. Of course, this is not a feeling that we want to convey. However, if there have been additional fees, it will be added in accordance with any agreement that you have signed, if you want, even though you have made a final payment and that you want us to look into this, you are welcome to send us an email at [email protected] and we will get back to you. When it comes to difficulties navigating and understanding the app, it is of course something you can always ask our customer service. We will be there to help and to sort out any issues that arise and this in a good tone, I am again sorry that we have caused a negative feeling after your contact with us. Have a nice day! Kind regards, Resurs / Minna
fast and efficient
29 June 2025
Unprompted review
Reply from Resurs Sverige
Hi! I am pleased to hear that you have had a good experience and that everything has been done in a simple and smooth way. Have a nice day! Kind regards, Resurs / Minna
Reply from Resurs Sverige
Hi Touma! We are happy to hear that you have had a good experience and that it has been easy and smooth. Thank you for taking the time to leave a review. Have a nice day! Kind regards, Resurs / Minna
The Easiest and Best Card
I will call it the easiest and the best Credit Card. Thanks to Resurs Bank
2 June 2025
Unprompted review
Reply from Resurs Sverige
Hi! I'm glad to hear that you are satisfied with our credit card today. We humbly thank you for your warm rating that you have left here with us. Have a nice day! Kind regards, Resurs / Minna
False cost without acknowledgement
I got this cost of avgift bank transfer that I was not aware of in my invoice and customer service did not want to deduct it. Not recommended at all.
28 May 2025
Unprompted review
Reply from Resurs Sverige
Hi Tanvir! Sorry to hear that you are dissatisfied with your experience with Resurs Bank. We send out information through our website that there will be a fee when you do at money transfer. We apologize if you feel that we haven’t been clear in the information that we have sent to you. Have a nice day! Best regards Resurs / Alicia
Run as far away from this company as…
Run as far away from this company as you can.
I made a purchase at Bauhaus using Resursbank and gosh I regret it with my gut! I made my return (partial return) before the invoice due date and informed two customer agents on the return before the due date. They replied that I could ignore the initial invoice. Now half a month later, I suddenly need to pay an extra administration fee and interest fees. Lmao. The worst ever credit company and I cannot believe that I am writing this but stick to Klarna because Resursbank is literally scamming you.
I hope you do yourself a favor and avoid this company.
14 May 2025
Unprompted review
Reply from Resurs Sverige
Hi, thanks for your feedback. I'm sorry to hear that you've had a negative experience. I would have liked to check out what has happened and why, and would therefore appreciate if you could send us an email at [email protected] and we will get back to you. Have a nice day! Kind regards, Resurs / Minna
They are SCAM.
They are SCAM.
Each month they activate different things to charge more.
I have asked customer service to send clear invoices and yet they do that. Please avoid them. They are 100% scam in a legal way.
6 April 2025
Unprompted review
Reply from Resurs Sverige
Hi Nikoo
Thank you for your feedback!
I'm sorry that your experience with us has been bad. If there are additional fees, these must be stated in your agreement and invoice.
To look at your case, I need more information, please feel free to email a description to [email protected] so we can see what happened.
Have a nice day!
Kind regards Resurs / Christina
Started a Bauhaus account with this…
Started a Bauhaus account with this bank, been shopping in Bauhaus using this card for more than 20000 sek, 0 point was collected, invoices are so confusing. They make sure they confuse you so that you don’t pay full amount of your bill so they can charge you extra interest. Run far and ran fast!
17 February 2025
Unprompted review
Reply from Resurs Sverige
Hi!
Thank you for your feedback.
If there are additional fees or interest, these must be stated on your agreement and the invoice. If you have the opportunity, please feel free to email us at [email protected] so we can look more at your case. Bonus points and any offers must come from Bauhaus.
Have a nice day!
Kind regards Resurs / Christina
I have had a loan bofere and didn't…
I have had a loan bofere and didn't have any doubts when I took this one.
30 December 2024
Unprompted review
Reply from Resurs Sverige
Hello Vuokko
I am pleased that your experience with us has been good and that you did not hesitate to take out a loan with us.
Thank you for taking the time to leave a review
Have a nice day!
Kind regards Resurs / Christina
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