Rosy Bingo Reviews 1,136

TrustScore 4 out of 5

4.1

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the staff and customer service, highlighting the caring, helpful, and efficient support they receive. People appreciate the agents' responsiveness and their ability to resolve issues quickly, often mentioning specific names and expressing gratitude for the personalized assistance. Consumers find the staff professional, courteous, and willing to go the extra mile to ensure a positive experience. However, reviewers express concerns about the product, particularly regarding the frequency of wins and the availability of bonuses and jackpots. Many feel that the jackpots are merely decorative and rarely pay out. Some customers report difficulties in building up enough winnings to make a withdrawal. There are also mixed opinions regarding the website, and the response time.

Based on these reviews

Rated 4 out of 5 stars

Great choice of games along side daily promotions and plenty of free spins, The pay outs are not the quickest but normally hit the bank within 12 hours. However the customer service is fantastic wi... See more

Company replied

Rated 4 out of 5 stars

Limit lasted 20 minutes. Was getting a few wins then surprise surprise error message had to reopen the game and then get hardly any wins can't build.on here. No bonuses at all all I do is donate to th... See more

Company replied

Rated 5 out of 5 stars

Teresa (online help) was so efficient in sorting out my problem. She was professional , courteous and solved my issue in a very timely manner . Best support I’ve received on rosy web chat!

Company replied

Rated 3 out of 5 stars

Actually.got a bonus and managed.to.build.up. took a break.for a few hours tried this afternoon £120 no bonus whatsoever. Thats dreadful. Lots.of lightning.collected but never drop.in when big.amounts... See more

Company replied

Rated 3 out of 5 stars

11 minutes 2 different games weekly limit gone. Poor payouts. Since my 1 withdrawal get nothing at all now. Good variety of games but bonuses non existent don't even bother with jackpots there for sho... See more

Company replied

Rated 3 out of 5 stars

Weekly limit lasted 11mins 54 secs. Surprise surprise still no bonus. Pointless having them in game they never come out. To many no win spins. Impossible to.build let alone withdraw

Company replied

Rated 3 out of 5 stars

blazing bison gold blitz graphics very good - payouts hit and miss when you get the collect lightning its always lowest amounts showing. bonuses never appear - if there in the game they should come ou... See more

Company replied

Rated 5 out of 5 stars

Ohhh..costumer service is one of kind, they always responsive. All info. That they give is always accurate and rigth.. Thank you..

Company replied

Rated 5 out of 5 stars

on lots of casinos i struggle to get verified due to no photo i.d but the chat i went on she was able to give me ideas that would work like downloading my bank statment in pdf as i dont have paper for... See more

Company replied

Rated 5 out of 5 stars

Yes I had a great interaction with James he expressed his know how with certain games (brown cow) with a lot of knowledge and was so thankful for /sir Lancelot:)xx

Company replied

Rated 5 out of 5 stars

Assisted by a lovely lady named TERESA, who made my sign up extremely easy, looking forward to playing on this new site.

Company replied

Rated 5 out of 5 stars

I had a query with my account. The fault was mine as I didn't read the terms pertaining to bonus funds properly. I spoke with Paul who explained everything to me very clearly and who compensated me so... See more

Company replied

Rated 5 out of 5 stars

New member so not played yet but great support staff one with a lovely name savanna thanks made verification easy look forward to playing Lindsey craft

Company replied

Rated 5 out of 5 stars

Always very caring happy helpful staff. Very quick to sort your issues. And treat you individually not just have a script. To relay from. I always ask them questions on how there day is or ask if th... See more

Company replied

Rated 3 out of 5 stars

Weekly limit lasted.just over 10 minutes. The amount.of no win spins is shocking. Always 2 bonus symbols if.you dont want bonuses to come out dont put them in the game. Jackpots.for decoration only. S... See more

Company replied

Rated 3 out of 5 stars

Well weekly limit lasted.10 minutes. Still no bonuses pointless putting them in game. Never look for jackpots they drop in but you never get the lightning.to.collect them.

Company replied

Rated 5 out of 5 stars

Well Thankfully I Was fortunate enough to have an amazing customer service representative Teresa who provided a quick and reassuring answer my query today If only there was more Customer Service Ag... See more

Company replied

Rated 1 out of 5 stars

Played just short of 500 on one slot! Didn't win eff all, started glitching, nearly got bonus twice and last line it glitch & jumped absolutely shocking! Happen to someone else i know too on a differe... See more

Company replied

Rated 1 out of 5 stars

SCAM this company is not good you have to message them to get your bonus to then 48 hours later if you have not used it be removed. They credited it back to me for another 48 but this is terrible bec... See more

Company replied

Rated 2 out of 5 stars

Quick responces from chat, but mis-leading information passed over, to encourage spending. You will just loose money believing what you have been told, don't use this site. Also as per below the... See more

Company replied

Rated 1 out of 5 stars

This is my first impression of the site and I will not give them another chance to even prove me wrong. I did the deposit £20 and recieve an £80 bonus for bingo. 42 games of Bingo later and I didn't e... See more

Company replied

Rated 1 out of 5 stars

Was playing for around 30mins then just stopped...had to log back in but didn't know password that I chose from one suggested by them...did what was asked to reset password but no email was sent...tri... See more

Company replied

Rated 1 out of 5 stars

This app looks like it's a scam. I had used this app for the fourth time playing online casino. Their advertising is good and can lure people to deposit. When playing with bonus spins they release the... See more

Company replied

Rated 1 out of 5 stars

Hi, Honestly I've never been so upset with a company. I've also been paid out ASAP. This site has made me jump through every hoop possible. From ID to BENFITS STATMENTS TO BANK STATM... See more

Company replied

Rated 1 out of 5 stars

all take never win closing my account today waste of money always same bingo winners on sister sites and slots a total rip off always dead spins

Company replied

Rated 2 out of 5 stars

Well rubbish yet again. No bonuses at all just constantly 2 symbols every spin. Jackpots drop in but you never get the lightning to.collect them pointless having them in the game. If your looking to b... See more

Company replied

Rated 1 out of 5 stars

worse bingo site ive played on and make a withdrawal was easy but lost all bonus and keep gettin messages 2 deposit and get free spins but a waste of money

Company replied

Rated 3 out of 5 stars

Well weekly limit lasted 15 minutes. Beyond me why bonuses are in game never come out pointless. Defo time to close my account. I like this site and the variety of games but constant no wins week afte... See more

Company replied

Rated 1 out of 5 stars

Could not leave no stars a complete con even if you win you need to spend all.winning before getting any winnings from bonus. Rachel useless d9nt not waste your time co plate con

Company replied

Rated 2 out of 5 stars

Weekly limit lasted 5minutes 4 seconds absolutely pointless. Hardly any wins not 1 bonus. Time to rethink playing on this site. Used to be so.good but just greedy now.

Company replied

Rated 2 out of 5 stars

Limit lasted 6 minutes. Low wins no bonus and I tried a different game. Since.you took the lucky.lephraucan scratch of the site impossible.to win anywhere. I will log in later to close.my account. Sh... See more

Company replied

Rated 3 out of 5 stars

Managed.to finally build up. upped.stake.and nothing took it all.back with no bonuses whatsoever. Thats bad.if there.in the game they should.come out. Dont look for.jackpots.on this site because.you w... See more

Company replied

Rated 3 out of 5 stars

Managed to finally get a few wins and build up but as soon as time got to 11am wins stopped and took it all back. My advice dont play after 11am. For some reason the wins and bonuses stop. Never look... See more

Company replied

Rated 1 out of 5 stars

Usual con. Same 3 winners win every game. You may win, but only once you have deposited enough for them. Jackpots are very small too. Only use legit betting sites, not these small pop up ones like... See more

Company replied

Rated 3 out of 5 stars

Weekly limit.lasted.10minutes. Lowest wins. Always bronze bonus when you finally get one so why put gold and silver in game they never.come out. Very hard.to build up. It's a good game but definitely... See more

Company replied

Rated 5 out of 5 stars

I had an interaction with theresa so was so helpful and very professional. I have just joined this site and am really enjoying it

Company replied

Rated 1 out of 5 stars

Weekly limit.lasted 10 minutes. Very few wins. Bonuses a no show again. Dont put them innthe game if there not.going.to come out. Godknows how.much.you have.to.spend before.you get a bonus not seen o... See more

Company replied

Rated 1 out of 5 stars

Well weekly limit lasted 7 minutes. 20p win on £1 spins. Absolutely dreadful. Somethings changed on this site and not for the better. Used to be a great site now just greedy. Taking a months break if... See more

Company replied

Rated 5 out of 5 stars

My request was dealt with in no time at all by assetent Wade he was very polite and took care of my request thank you wade 👍

Company replied

Rated 2 out of 5 stars

Weekly limit gone in less than 10 minutes low wins no bonuses tried 2 different games. Same every week. Definitely time to say bye to this site.

Company replied

Rated 5 out of 5 stars

A spoke to customer services regarding my free spins not being credited but a guy called James helped me out

Company replied

Rated 1 out of 5 stars

worse bingo site i av played on spent £30 and nothing and take bonuses of u even when deposited more and withdraw

Company replied

Rated 4 out of 5 stars

I wait all week to play on here as the site in their infinite wisdom lowered my weekly limit. This lasted me 12 minutes.today. Time.to look for another site I think. I am over 18 and know my limits ob... See more

Company replied


Company details

  1. Bingo Hall
  2. Casino
  3. Gaming service Provider

Rosy Bingo

Written by the company

Rosy Bingo is an online bingo site that offers exciting rewards and exclusive offers to its players. With fun bingo rooms, chatroom games, a host of online slots with new additions each month and amazing prizes, it’s safe to say everything is rosy at Rosy Bingo!
Our response to the current situation
At Rosy Bingo, we’re all working from home to keep the company running as close to ‘business as usual’ as possible. This means our site is fully operational as normal and our friendly Customer Service team are on hand any time of day or night on our 24/7 Live Chat to answer any queries.
Our approach to Safe Gaming
Responsible gambling always has been and always will be of the utmost importance to us. At this sensitive time, we will be increasing our proactive customer interactions and adding additional player protection measures. We have a wide range of responsible gambling tools available on our site to all our customers and we are always here to help and offer advice on safe gaming.
Getting in touch
For any queries, please contact us at [email protected] or visit our site to speak with our Customer Service team via our 24/7 Live Chat.

Contact info

4.1

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 3 out of 5 stars

Actually.got a bonus and…

Actually.got a bonus and managed.to.build.up. took a break.for a few hours tried this afternoon £120 no bonus whatsoever. Thats dreadful. Lots.of lightning.collected but never drop.in when big.amounts.or. jackpots are ahowing. Awful.play.months break.i think.

9 February 2026
Unprompted review
Rosy Bingo logo

Reply from Rosy Bingo

Hello, Dee!
  
Thank you for taking the time to share your thoughts with us. We always value hearing from customers, especially when concerns are raised, as it gives us the chance to provide reassurance. Please let us explain: every spin or bingo call is random, reviewed by external testers, and cannot be altered. These checks are part of the licensing standards we operate under, and they exist specifically to protect customers and keep the games fair.    

Randomness can bring highs and lows, but the underlying fairness remains the same. Every spin or bingo call gives all customers the same opportunity.    

To provide you with more clarity, we’ve contacted you through the Trustpilot form so we can look at your account and follow up directly.  

Kind regards, 
Rosy Bingo Team.

Rated 1 out of 5 stars

same winners on bingo every day and…

same winners on bingo every day and night slots wins are a no go you spend and spend with no rewards because the site is all take and no give dont waste your money here spend it on a holiday and enjoy yourselves because you wont on this site ty

7 February 2026
Unprompted review
Rosy Bingo logo

Reply from Rosy Bingo

Hi Tim, 

We appreciate you sharing your thoughts. It can be frustrating when luck doesn’t seem to be on your side, and we want to give you some clarity about how our games work. Each spin or bingo call is produced randomly by RNG technology that is tested and approved by accredited third parties. This ensures that no outcome can be influenced by the operator or anyone else. 

We know it can feel otherwise in the short term, but streaks, both good and less so, are a natural part of randomness. The important point is that the system itself is transparent and secure, with the same chance of a win for everyone. 
  
We value your feedback and are always grateful when customers take the time to share their experiences, as it helps us keep improving how we explain these systems. We hope luck is on your side soon and that you continue to enjoy the entertainment we aim to provide.
  
Best regards, 
Rosy Bingo Team

Rated 5 out of 5 stars

Ohhh..costumer service is one of kind

Ohhh..costumer service is one of kind, they always responsive. All info. That they give is always accurate and rigth..

Thank you..

7 February 2026
Unprompted review
Rosy Bingo logo

Reply from Rosy Bingo

Hi Mohamad,

Thank you so much for taking the time to share your review with us! We truly appreciate your feedback and are pleased to hear you had a great experience with our support team.

We hope you'll continue to enjoy the time you spend with us and we look forward to providing you with many more exciting and rewarding experiences in the future.

Your satisfaction is our top priority, and we're always here to assist you whenever you need.

Thank you again for choosing to play with us!

Warm regards,
Rosy Bingo

Rated 1 out of 5 stars

Very poor choice of games and RTP

5 February 2026
Unprompted review
Rosy Bingo logo

Reply from Rosy Bingo

Hi Ryan, 

Thank you for sharing your feedback with us. We understand that when a run of luck doesn’t go your way, it can feel frustrating, so it’s worth taking a moment to explain how the games work. Every spin or bingo call is powered by certified random number generators, which are tested and reviewed by accredited third parties. These checks are part of our license requirements and ensure that results remain completely fair and outside of anyone’s control. 

Because outcomes are random, there will always be natural swings, sometimes a streak of wins, other times a stretch without them. While the short-term can feel uneven, the underlying system never changes and every customer continues to have the exact same chance on each spin or call. 

We’re grateful you reached out. It gives us the chance to look deeper and make sure the experience feels better going forward.
  
Warm regards, 

Rosy Bingo Team

Rated 5 out of 5 stars

Ralucawas extremely helpful great site

Raluca was extremely helpful great site

21 January 2026
Unprompted review
Rosy Bingo logo

Reply from Rosy Bingo

Hi Paul,

Thank you for your kind feedback. We’re delighted to hear that Raluca was so helpful and that you enjoyed using our site.

The Rosy Bingo Team

Rated 5 out of 5 stars

Emil was a great help

Emil was a great help very to the point and helpful

13 January 2026
Unprompted review
Rosy Bingo logo

Reply from Rosy Bingo

Hi Ebayyessir,

Thank you for your feedback. We’re pleased to hear Emil was helpful and to the point. We truly appreciate your review.

Regards,

The Rosy Bingo Team

Rated 1 out of 5 stars

Don't play this site wait to long for…

Don't play this site wait to long for owe money stay clear

31 December 2025
Unprompted review
Rosy Bingo logo

Reply from Rosy Bingo

Good morning Jennifer,

We thank you for your feedback.

Sincere apologies if our withdrawal time-frames have inconvenieced you. We do try to complete as efficiently as possible. Well done with your win!

Kind regards

Team Rosy

Rated 4 out of 5 stars

Amanda solved my bonus problem straight…

Amanda solved my bonus problem straight away and was so friendly and helpful .

30 December 2025
Unprompted review
Rosy Bingo logo

Reply from Rosy Bingo

Good morning Emma,

Many thanks for taking the time to leave a review!

We are delighted that you have found Amanda both helpful & friendly, we will ensure that your kind words are relayed back to her. Should you ever encounter any issues, please feel free to contact our 24/7 Support Team.

Kind regards

The Rosy Bingo Team

Rated 5 out of 5 stars

Teresa the lady I spoke to was lovely…

Teresa the lady I spoke to was lovely carnt tank her enough

22 December 2025
Unprompted review
Rosy Bingo logo

Reply from Rosy Bingo

Hi Yvonne,

Thank you for your lovely review. We’re so pleased to hear that Teresa was able to help, we’ll be sure to pass on your kind words.

Regards,

The Rosy Bingo Team

Rated 5 out of 5 stars

Teresa very helpful thank you

Teresa very helpful thank you

22 December 2025
Unprompted review
Rosy Bingo logo

Reply from Rosy Bingo

Hi there,

Thank you for your kind words. We’re delighted to hear that Teresa was able to assist you so well.

Regards,

The Rosy Bingo Team

Rated 1 out of 5 stars

This app looks like it's a scam

This app looks like it's a scam. I had used this app for the fourth time playing online casino. Their advertising is good and can lure people to deposit. When playing with bonus spins they release the machines but once you start using your money they will take it quickly. I understand you can win or lose but I had a bad experience with this app. Their games are good. Let it be a two way thing not for you to get profits only. I really disappointed with this Rosy Bingo.

20 December 2025
Unprompted review
Rosy Bingo logo

Reply from Rosy Bingo

Hi Tsimbavimbayi,

Here at Rosy Bingo, we are so sorry to hear that you have not had a great experience.

Kindly be assured that the Site is by no means a scam, we are extremely proud of our outputs & are pleased that you believe our games are good. 

Why not reach out to our Customer Support Team to discuss your issues? As always they appreciate any Feedback and are very happy to fully explore any problems that you may have encountered. Thank you.

Kind regards

Team Rosy

Rated 5 out of 5 stars

Thanks Amanda,Great customer service

20 December 2025
Unprompted review
Rosy Bingo logo

Reply from Rosy Bingo

Hi Jason,

Thanks very much for taking the time to provide Feedback, we are very pleased that Amanda was her usual helpful self in assisting you. Remember our Customer Support Team are only ever a Click away anytime you have a query!

Kind regards

Team Rosy

Rated 5 out of 5 stars

Savanna was happy to help and fast to…

Savanna was happy to help and fast to resolve any issues or questions.
Amazing customer service

18 December 2025
Unprompted review
Rosy Bingo logo

Reply from Rosy Bingo

Hello Ez,

We really appreciate you taking the time to leave a review, thank you. As always Savannah is happy to help and we are delighted that she could assist you, we are so lucky to have her! We are sure that she will be grateful for your kindness😉️

Kind regards

The Rosy Bingo Team

Rated 5 out of 5 stars

Assisted by a lovely lady named TERESA

Assisted by a lovely lady named TERESA, who made my sign up extremely easy, looking forward to playing on this new site.

18 December 2025
Unprompted review
Rosy Bingo logo

Reply from Rosy Bingo

Hello there Stuart.

You are very welcome to the Site! We are so plesed that Teresa assisted you so seemlessly in signing up, any questions or queries that you may have our Customer Support Team are available 24/7 to happily assist.

Wishing you lots of luck!!

Kind regards

The Rosy Bingo Team

Rated 5 out of 5 stars

Best Customer Service Agent Teresa 👍

Well Thankfully I Was fortunate enough to have an amazing customer service representative Teresa who provided a quick and reassuring answer my query today
If only there was more Customer Service Agents Teresa Thanks Again

18 December 2025
Unprompted review
Rosy Bingo logo

Reply from Rosy Bingo

Hello Reece,

Thanks very much for taking the time to leave such a lovely review, it is greatly appreciated.

We are biased, but do agree with your opinion of Teresa, she really is fabulous! Your lovely feedback will be relayed back to her, thank you.

Kind regards

Team Rosy

Rated 5 out of 5 stars

Helping hand

I had an interaction with theresa so was so helpful and very professional. I have just joined this site and am really enjoying it

17 December 2025
Unprompted review
Rosy Bingo logo

Reply from Rosy Bingo

Hi Elliot,

Thank you for your review. We’re delighted to hear Teresa was so helpful and professional, and that you’re enjoying the site.

Regards,

The Rosy Bingo Team

Rated 5 out of 5 stars

I had issues right away but the loverly…

I had issues right away but the loverly advisor sorted that straight away brilliant service from Raluca definitely sorted my issue and was so kind

15 December 2025
Unprompted review
Rosy Bingo logo

Reply from Rosy Bingo

Good morning Timothy,

Many thanks for taking the time to provide Feedback. Your review is greatly appreciated.

Raluca is a fantastic Team Member and tends to go above & behind in assisting people, your kind words will be passed along to her.

Kind regards

The Rosy Bingo Team

Rated 5 out of 5 stars

Savannah was very helpful in dealing…

Savannah was very helpful in dealing with my query and help me through the process so big thank you Savannah very helpful indeed 💯👍

13 December 2025
Unprompted review
Rosy Bingo logo

Reply from Rosy Bingo

Hello Terry,

Thank you very much for taking the time to provide Feedback.

Delighted that Savannah, the legend, was her usual helpful thanks, your kind words and gratitude will be passed promptly along to her!!

Kind regards

Team Rosy

Rated 1 out of 5 stars

Virtually no payouts

Virtually no payouts, loads of glitches and when it looks like you have a bonus it conveniently changes. Be wary of this site

11 December 2025
Unprompted review
Rosy Bingo logo

Reply from Rosy Bingo

Hi Carson,

Thank you for sharing your feedback. We’re sorry to hear about the issues you’ve experienced with payouts, glitches, and bonuses. This is not the level of service we aim to provide.

We have already reached out to you directly so we can look into this in more detail and assist you further. 

Thank you for giving us the opportunity to make things right.

Kind regards,
Rosy Bingo

Rated 5 out of 5 stars

Teresa has been extremely helpful to me…

Teresa has been extremely helpful to me and has solve my issue immediately. Great site.

9 December 2025
Unprompted review
Rosy Bingo logo

Reply from Rosy Bingo

Hi Xavier,

Thank you for your kind words! Teresa will be delighted to know she solved your issue so swiftly. We’re glad our site served you well.

Regards,

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