Rover.com | Pet Sitting Reviews 31,214

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Consumers appreciate the staff's dedication and the excellent service provided. People feel confident in leaving their pets in the care of Rover sitters, highlighting the peace of mind gained through regular updates and photos. The user experience is generally praised, making it easy for pet owners to find trusted caregivers. The app is considered user-friendly, simplifying the process of connecting with reliable sitters and walkers in their area. Consumers value the ability to filter based on their dogs’ specific needs. The platform's features, such as background checks and visit recaps, add an extra layer of assurance.

Based on these reviews

Rated 1 out of 5 stars

Rover- a One Sided Business - it's clear they aren't for the sitters and could care less about the wellbeing of how their platform affects the people that help their clients. They make decisions after... See more

Company replied

Rated 5 out of 5 stars

Finding a Rover in my area and having multiple choices was great. The check list of pet needs was helpful to clearly indicate my pets needs. Having a diabetic cat that needs insulin shots allowed the... See more

Rated 5 out of 5 stars

We found a fantastic cat sitter living right by our home! Her daily reports & photos were such a comfort. She did an excellent job of caring for our cat, going above and beyond what was asked & we w... See more

Rated 5 out of 5 stars

So far I’m very happy with the sitters I’ve been able to message with. While I have not had the opportunity to use each one of thier services I have found them all to be responsive, genuine animal lov... See more

Rated 5 out of 5 stars

I must frequently travel, often on very short notice, and Rover sitters have made this possible. From house sitting, to caring for my pet in their homes, to drop in visits and walks, the sitters have... See more

Rated 5 out of 5 stars

Brittney is the best cat-sitter we could have asked for. Our skittish cat, Mr. Biscuit, absolutely fell in love with her. She was very flexible when our plans changed and gave us complete peace of min... See more

Rated 5 out of 5 stars

Moving to a new country was auch a big change for my pup! Her profile already existed in our previous home and it was so easy to immediately trust Rover walkers and sitters! Such an amazing app and so... See more

Rated 5 out of 5 stars

We needed to find a house sitter or a kennel to house our 3 Eurasier dogs on fairly short notice, because our regular Animal Boarding place couldn't house them over Christmas. Rover had five 5 star... See more

Rated 5 out of 5 stars

Easy to use, prices are reasonable, great choice of sitters. I've used Rover to find pet care for several of our trips and have had great experiences. I was able to meet the sitters beforehand and the... See more

Rated 5 out of 5 stars

Natasha did a fantastic job of taking care of our darling dog and our home while we were gone for 10 days. We highly recommend her. She had a lot of medications to give our elderly dog and requirement... See more

Rated 5 out of 5 stars

I've had an amazing experience using Kristen for cat sitting. She goes out of her way to create a stress free experience for your pets while you are away. Kristen spends extra time hanging out with... See more

Rated 5 out of 5 stars

What made my experience great is Mr. Timothy he took his time with my Money and after his walk Mr.Timothy took his time to explain to me how Money walk went , would recommend Rover to my friends and f... See more

Rated 5 out of 5 stars

We’ve used Rover many times and it’s consistently been a great experience. It’s far smoother and more reliable than trying to coordinate with the neighbor kid or a friend’s kid. The app makes everythi... See more

Rated 5 out of 5 stars

What truly sets her apart, though, was the extra care and flexibility she showed when our return flight was unexpectedly canceled and delayed. Without hesitation, Ms. Anne stepped in to extend Da... See more

Rated 5 out of 5 stars

Although the app isn’t the most intuitive of tools, the two sitters I’ve had experience with have been excellent! Just a daily or every other day 30 minute visit is thorough, reasonable and the cats... See more

Rated 1 out of 5 stars

This was my first time using this site and the 1st time I'd left my pet with a non-family member. Returning home and finding a prescribed medication (that didn't belong to anyone in my household) in m... See more

Company replied

Rated 5 out of 5 stars

Heather & her husband were warm friendly & very caring! This was Burritos first experience of not being with family & he was happy as ever…. Huge fenced yard to frolic in, warm sunny kitchen to s... See more

Rated 5 out of 5 stars

Rover is great because it allows me to see what the pet sitters offer (if they own dogs, have a doggy door, pick up/drop off), as well as how many reviews a pet sitter has and how many return customer... See more

Rated 5 out of 5 stars

I had a great experience during my first time using the services of Rover. Contacted Emi G. She made both me and my fur baby comfortable immediately at the first meeting. When I returned, it was appa... See more

Rated 5 out of 5 stars

A completely stress free pet boarding service from start to finish! The host and her family warmly greeted our senior Doberman into their home and took care of all his needs and more. This was our fi... See more

Rated 5 out of 5 stars

Cali thoroughly enjoyed her 2-week vacation with Andrea; her daughter, Evelyn; Andrea’s small dog, Lottie; (and a rotating cast of other, smallish dogs). She was lovingly cared for and given her twi... See more

Rated 5 out of 5 stars

We were able to meet with the caregiver, view the home and property, and observe our dog's interaction in that setting before deciding to choose a place that would feel like home while we were away. L... See more

Rated 5 out of 5 stars

In addition to looking after our two cats, Lily and Pepper, by supplying plenty of food and water and tending to litter boxes, Ian spent a good bit of cuddly quality time with them as demonstrated by... See more

Rated 5 out of 5 stars

The five stars were actually earned by Jorge and Osvaldo and their son Santiago. But Rover set up the platform and vetted the sitters, so, by transference, Rover.com also gets five stars! First time... See more

Rated 5 out of 5 stars

Rover.com is a robust website. The site is easy to navigate. I had many options to choose from, I could filter on specific parameters for my dogs’ needs. I appreciate the reviews and certainly use the... See more

Rated 5 out of 5 stars

I had a last minute and unexpected trip with no one to watch my pup. I came across Rover and found a dog sitter who accepted my booking. Trey was phenomenal and I was immediately put at ease knowing m... See more

Rated 5 out of 5 stars

Julianna was absolutely fantastic with our cat JJ over the Thanksgiving holiday! She came by twice a day to feed him, clean his litter box, and—most impressively—win over his very suspicious little... See more

Rated 5 out of 5 stars

Easy to navigate the site. Rover does the legwork vetting sitters and makes it easy to read verified reviews. Everything from the first meeting with our potential sitter to leaving our pup and pickin... See more

Rated 5 out of 5 stars

Anita was fabulous! Our senior pug was well thing care of, meds given correctly, pictures and getting brushed while enjoying the weather. We wanted drop in visits so he would be more comfortable in h... See more

Rated 5 out of 5 stars

Rover kept us updated about everything, from schedule changes to start/stop times during each walk. Our walker, Glen, was pleasant, on time and professional. He paid attention to our dog. He gave him... See more

Rated 4 out of 5 stars

I appreciated many things about this service. This was our first time using it. I loved the daily updates with photos and sometimes videos showing how our two cats were doing. The person who visited t... See more

Company replied

Rated 5 out of 5 stars

Zoey was absolutely wonderful with my two cats! She sent regular updates and photos, which gave me great peace of mind while I was away. My cats are usually shy, but they seemed very comfortable and h... See more

Rated 5 out of 5 stars

I boarded my dog for 2 weeks at sitters home. Winnie sent photos & updates & was always quick to respond to messages. My dog was excited to see my husband & I when we picked him up but as we were le... See more

Rated 5 out of 5 stars

It's helpful to be able to view dog sitters in our area. We can select someone nearby, see their picture and read their bio. We've always been able to arrange a meet & greet beforehand so both parti... See more

Rated 5 out of 5 stars

We met Lacie through Rover and she is absolutely tremendous. She provides excellent care of our special needs 17 Y/O Havenese. If something happens, she knows exactly what to do, keeps us updated and... See more

Rated 5 out of 5 stars

The details both the sitter and I record as well as the check-ins and photos make the experience smooth and reassuring to us as pet owners. The messaging system is monitored which also makes both par... See more

Rated 5 out of 5 stars

We found an outstanding person to care for our dog while we’re traveling. Our dog-sitter, Pasqualina, was prompt and 100% reliable, she was very experienced, and she was super kind, both to our dog an... See more

Rated 1 out of 5 stars

We were very disappointed that Rover's Guarantee wouldn't help us at all with the vet bills to treat the parasite and contact allergy our dog clearly got while at the sitter's home. We contacted Rove... See more

Company replied

Rated 5 out of 5 stars

I had my privately arranged boarding situation fall through at the last minute and I was about to cancel my trip, but I decided to give rover a try. I was very skeptical that I would find someone t... See more

Rated 5 out of 5 stars

I just started using the Rover app for our dog Ziggy and am so glad we found a great sitter for him! The interface is easy to navigate, and I love how quickly I can find trusted sitters and walkers in... See more

Rated 5 out of 5 stars

Rover made it easy & professional to hire & communicate with our pet sitter. We enjoyed receiving a daily check-in update for our cat while we were away longer than we typically are. This helped to re... See more

Rated 5 out of 5 stars

Rover has been such a great help, allowing us to travel with ease, confidence, and trust while away from our fur babies. We have found available sitters in our area, even at the last minute. We have o... See more

Rated 5 out of 5 stars

We had an incredible experience using Rover and were lucky to have Anna as our dog sitter. She took such great care of our puppy—ensuring he had lots of playtime, frequent potty breaks, and tons of lo... See more


Company details

  1. Pet Sitter
  2. Dog Walker
  3. Pet Boarding Service

Written by the company

Loving pet sitters and dog walkers in your neighbourhood. With Rover, it’s easy to find a loving sitter in your neighbourhood who’ll treat your pets like family. Pet sitters on Rover can watch your pets in their home or come to yours. Each sitter is individually reviewed by our team of sitter specialists, and must complete a basic ID verification or background check to be approved as a sitter on Rover. In addition to connecting pet parents with sitters, each service booked on Rover is backed by the Rover Guarantee, access to veterinary advice, photos of stay highlights, and reservation protection.

Written by the company


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

31K reviews

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Rated 5 out of 5 stars

Highly recommend Rover !

Rover made finding a trusted, reliable house and pet sitter easy and we found the perfect match for our Wally! The whole process, from booking to payment and follow up was simple and convenient .

10 February 2026
Rated 5 out of 5 stars

My cat sitter, Sydney

My cat sitter, Sydney, took great care of my geriatric cat. I received daily updates on Cleo along with pictures. Rover was easy to book and submit payment, and offered customer support if I were to have any issues. Completely satisfied and am recommending to my large group of pet parent friends.

10 February 2026
Rated 5 out of 5 stars

It was such a great experience

It was such a great experience. I needed to go out of town and I found the perfect dog sitter. He was great. My dog was happy and I didn't have to worry about anything.

10 February 2026
Rated 5 out of 5 stars

I love using Rover

I love using Rover! The updates and photos keep me completely in the loop, and it gives me so much peace of mind. I really appreciate how easy it is to check in and check out. Such a great experience every time!

22 January 2026
Rated 1 out of 5 stars

Rover closed my account for requesting training for biting because my dog bit someone

Rover offers training for biting. My newly rescued dog bit a friend who came into our home unannounced and stuck their hand in the door. We all went for a walk after and our dog was perfectly fine with them, but I requested training from Rover to be safe.

Rover asked for details about the bite, I gave them the details, and they closed my entire account. When I called for information, they said that it's their policy.

I now cannot use Rover for any services with my other dog, who has never bitten anyone.

I guess the moral of this story is to be careful with being honest with Rover.

11 February 2026
Unprompted review
Rover.com | Pet Sitting logo

Reply from Rover.com | Pet Sitting

We appreciate your feedback, and we're sorry to hear that this was your experience with Rover. Our 24/7 Rover Support team is available at 888-453-7889 for any questions you may have. Please don't hesitate to reach out. - Mandy

Rated 5 out of 5 stars

The ease of the Website/App

The ease of the Website/App. Communication was fantastic with Amanda. The entire process was great, felt very much at ease with our dog being well cared for. I would highly recommend Rover to pet lovers

9 February 2026
Rated 3 out of 5 stars

Charged without approval

I was charged for a schedule for this week that I did not put in or approve and then when I went to cancel it I was not able to. It’s canceled for the following week. Makes no sense.

9 February 2026
Rover.com | Pet Sitting logo

Reply from Rover.com | Pet Sitting

We appreciate your feedback, and we're sorry to hear that this was your experience with Rover. Our 24/7 Rover Support team is available at 888-453-7889 for any questions you may have. Please don't hesitate to reach out. - Mandy

Rated 5 out of 5 stars

Wenchi is the best

Wenchi is the best! Our elderly cat loves her so much! She did a great job communicating with us while we were on vacation.

9 February 2026
Rated 5 out of 5 stars

Alexandra was tremendous in the care…

Alexandra was tremendous in the care for my boy Milo. Lots of updates always kept me in the loop while I was away. I felt very comfortable leaving him in her care. She is fantastic.! I highly recommend she gets a raise.! a well deserved one!

9 February 2026
Rated 5 out of 5 stars

Well worth the money!

I just had my first experience using Rover, and now I am hooked. I love the detailed updates on my pets, complete with pictures and progress reports on whether they’ve each eaten and pottied. The sitter was phenomenal and well-equipped to handle our large crew of animals. I think it’s great that we can communicate through the app as a secure form of messaging. The price is steep, but you get everything you pay for - most importantly, peace of mind. I didn’t have to worry about my friend or relative flaking out on me a few days before our vacation. I hate burdening friends to watch my pets all the time, anyway. This is a great app and I will definitely be using it again.

6 February 2026

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