selenichast.com Reviews 109

been waiting over a month and still not a single thing heard back, tried calling them at 16267250474 DURING THEIR WORK HOURS and still haven’t heard shit.

Very disappointed. Ordered the horse egg necklace for my niece as a Christmas present. Item did not arrive in time despite stated delivery date but when it did arrive - it did not look like a quality item, definitely not worth the cost. I opened the locket clasp on the egg to see if the horse inside looked any better (my niece is 8 and she loves horses so I would have given it to her despite my disappointment ) and then the clasp would not hold closed afterwards. The horse simply falls out and dangles. I did not give it to my niece. It remains in its packaging....an expensive piece of rubbish. My only consolation was that I used a discount code and paid €57.69 for the necklace not €77.95 was was the original price. But 57.69 for a necklace that never was nor ever will be worn - hard lesson learned

The floral necklace looks way better in person. Super delicate piece. i’ve been wearing it with just about everything.

actually impressed with these earrings i got as a gift. the packaging was so nice i didn't even have to wrap them myself. definitely a win.

Got two necklaces for my sisters xmas gift. Shipping dragged a little bit (holiday rush i guess) but thankfully landed just before the day so it worked out. She absolutely loves them, they look exactly like the photos. Phew!

I never bought anything however upon browsing I saw the exact necklace I bought off either temu or shein (can't remember which) I got it for about 6 euro yet these are selling it for over 30 euro. This site has some beautiful things however this was enough to turn me off.

Super impressed with the berry necklace I grabbed from Selenichast. wasn't expecting shipping to be that fast tbh. looks exactly like the pics and quality is decent for what i paid.

Surprised by how fast the bracelet got here. CS was helpful when I emailed them a question beforehand too. It's well made, super cute. Good purchase.

Made my purchase during Black Friday. The parcel was marked as “shipped” two days later, but the tracking link sent to me led to a suspicious Chinese website showing no information at all. Checked on Royal Mail directly, status remained “We’re expecting it,” meaning they never received the parcel from the sender. Waited another two weeks. Still no update.(For comparison, I ordered items from another small retailer on the same day and received everything within a week as promised.)

Wrote my first enquiry email. Took them two days just to send me a useless reply telling me to contact Royal Mail to see if I can collect it myself to "speed things up.” How? How am I supposed to collect a parcel that they never received in the first place?

Wrote another email. After another two-day wait, they provided no explanation, no accountability, no timeline, just the same pointless “we’re following up and urging them.” They also refused to issue a refund. No promises, no deadlines, not even basic customer service. (And tracking status still showing expecting)

At this point, it feels like once they take your money, nothing else matters to them. Still no parcel, still no refund.

If you prefer donating money to scammers rather than to actual charities, go ahead and shop here.

[UPDATE - DEC 17th]
Raised a refund via PayPal and received it within two days. After the refund was issued, they told me I could keep the parcel and revise my review. Few days later, I eventually received the parcel - inside were only shattered paper and broken boxes. There were no necklaces or products of any kind. Delivery issue? Possibly. But how do you explain the complete absence of items and the deliberately assembled packaging? With the delays, lack of explanation, and what was ultimately delivered, my experience speaks for itself. I'm sharing this update for transparency.

Selenichast has been very helpful.

I initially ordered some necklace and earrings for my other half, but then I later changed my mind and would like to cancel the order.

Their customer service team are very helpful and proceed the refund promptly.

If there are any given opportunities, I'd like to order from them again.

The orange jewelry set is super cute and arrived well-presented. Such a steal for the price! 😍

+ I adore the jewelery they sell. It is as pretty as pictured.
+ Always some sort of sale, so keep track on the jewelery you like and you might get a better price
+ / - the charms are of good quality. The necklace itself is decent, but can be switched out after the purchase.

- Long arrival time, it took 3 weeks and 1 day from I ordered until I got the package.
- The tracking number I had to write manually, as the link only brought me to the tracking site but didn't input the tracking number automatically.

Bought a pair of earrings as a treat for myself and they're perfect. Sometimes you just need something small to brighten up the week, and these did the trick!

Picked up a zodiac necklace for my girlfriend and the quality is surprisingly good. It has a lovely shine to it and she's incredibly happy with it!

I've always loved floral designs, and Selenichast does them beautifully. The nature-inspired pieces are delicate and exactly my style - I can't help but come back for more!

Shipping was super fast, arriving just in time for my trip. I wore the cute berry necklace while on vacation and it looked perfect with my outfits!

I ordered a ring from Selenichast in October, and the experience has been very disappointing. They used a delivery company called Ecoscooting that I had never heard of before, and the package was returned without ever being delivered to me.

Since then, I’ve been emailing Selenichast to request my refund. They do reply to messages, but the issue is that the refund is still not processed. Today is November 20, and I’ve been waiting far too long. Every time they tell me to “wait for the bank,” but nothing changes.

The combination of a problematic shipping company and a very slow refund process makes this experience completely unacceptable. Based on my experience, I’m never ordering anything from them ever again.

A friend told me about this shop and now I'm totally hooked. So many cute styles and every piece I've gotten has been gorgeous. Keep coming back for more!

My order arrived in the cutest little box and everything was packed with such care. Felt genuinely thoughtful, loved!

My bracelet is even prettier in person than in the photos! Came fast, packed beautifully - I'm already eyeing my next piece.