I’ve received incredibly positive support from Kasper and Emina since the moment I created our account on Shipmondo. They’ve been quick to respond, patient with an overly eager customer, and the plat... See more
Company replied
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Used to be good until they pulled a forced subscription from Free to 379 SEK per month forcing us to pay within a month after we setup our entire system with them. And this is after we setup al... See more
Company replied
I had what I thought was a very complex issue regarding returns across multiple online webshops. I reached out to Shipmondo, and got a reply the same day which turned out that the solution was incredi... See more
Company replied
So effective - need help dor DHL setup, Emina fixed it so fast we are really happy
Company replied
Company details
Written by the company
Shipmondo is a complete all-in-one shipping tool for businesses. As the largest freight portal in Nordic, with more than 50,000 customers in the Nordic countries, we make it our mission to optimize shipment management and make it as quick, easy, and affordable for businesses as possible by exploiting digital opportunities and technologies. Through Shipmondo businesses can ship worldwide across carriers, manage orders, order freight, print labels, automate customs, track shipments, and manage returns - all in one platform.
Contact info
Hvilehøjvej 25, 5220, Odense SØ, Denmark
- 70400407
- [email protected]
- shipmondo.com
4.4
Excellent
821 reviews
Replied to 97% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Great customer support
Great customer support, always happy to help :)
11 February 2026
Unprompted review
Reply from Shipmondo
Hi Linnéa,
Thank you so much for your kind words! We’re really happy to hear that you always have a positive experience with our support. That’s exactly what we aim for 🤩
Best regards,
Kasper from Shipmondo
So effective
So effective - need help dor DHL setup, Emina fixed it so fast we are really happy
10 February 2026
Unprompted review
Reply from Shipmondo
Hi Thomas,
Thank you so much for your feedback! We’re really happy to hear that Emina was able to help you quickly with the DHL setup and get everything sorted without delay ⚙️
Don't hesitate reaching out if you ever need another carrier setup 🚚
Best regards,
Kasper from Shipmondo
Excellent customer service
Excellent customer service! So friendly and went out of their way to help me - Great service - Thank you!
19 December 2025
Unprompted review
Reply from Shipmondo
Hi Claire,
Thank you so much for your kind words!
💜 We’re really happy to hear that you experienced kind support and that our team went the extra mile to help you. That means a lot to us 🙌🏼
Best regards,
Kasper from Shipmondo
Highly recommend Shipmondo for Shopify users
I’ve received incredibly positive support from Kasper and Emina since the moment I created our account on Shipmondo. They’ve been quick to respond, patient with an overly eager customer, and the platform is very user-friendly and easy to navigate. It’s very easy to find help and guidance if you get stuck, and if not, you can simply send an email to support and get a quick response to your questions. I can highly recommend Shipmondo if you’re a Shopify user. It’s as smooth as can be.
Ann // Dimoda Sweden
11 December 2025
Unprompted review
Reply from Shipmondo
Hi Ann,
Thank you so much for your wonderful review — it truly means a lot to us! 🙌 We’re really happy to hear that both Emina and I were able to support you from the very beginning, and that you felt well guided throughout the process.
It’s also great to hear that you find Shipmondo user-friendly and easy to navigate, and that it’s simple to get help whenever you need it. We work hard to make both the platform and our support as smooth and intuitive as possible — so it’s fantastic to hear that this has matched your experience 💜
Thank you very much for recommending Shipmondo to other Shopify users. We truly appreciate it! 🤩
Best regards,
Kasper from Shipmondo
Great support from Shipmondo and to the…
Great support from Shipmondo and to the point. Thanks a lot Emma Prytz for your prompt support
3 December 2025
Unprompted review
Reply from Shipmondo
Hi Zeb,
Thank you so much for your kind words! 🤩 We're really glad to hear that you received clear and to-the-point support. I’ll make sure your appreciation is passed on to Emma 🙌🏼
Best regards,
Kasper from Shipmondo
Good service minded
26 November 2025
Unprompted review
Reply from Shipmondo
Hi Adam,
Thank you for your feedback 🙌🏼 Great to hear that you service minded support!
Best regards,
Kasper from Shipmondo
Modern TA system that listens!
Modern TA system that listens. Unusual for a TA provider to have second-line support directly.
10 November 2025
Unprompted review
Reply from Shipmondo
Hi,
Thank you for your great feedback! 🙌🏼 We’re really glad to hear that you appreciate our approach.
We always strive to provide fast and effective help.
Best regards,
Kasper from Shipmondo
Great team
Great team, they solve most integrations with couriers quickly and their support is fast!
22 October 2025
Unprompted review
Reply from Shipmondo
Hi Gustaf,
Thank you so much for your kind words! 🤩 We’re really happy to hear that our team has been able to help you with courier integrations quickly, and that you’ve experienced efficient support. That’s exactly what we aim for! 🙌🏼
Best regards,
Kasper from Shipmondo
Quick efficient and patient supporter.
Quick efficient and patient supporter.
Thank you
18 September 2025
Unprompted review
Reply from Shipmondo
Hi Mette,
Thank you so much for your feedback! 🤩 We’re glad to hear that you experienced great support – just the way it should be 💜
Best regards,
Kasper from Shipmondo
Excellent SaaS product, good customer service
An excellent web-based service that saves us a lot of time. What I particularly appreciate about Shipmondo is the prompt, accurate and helpful customer service, through web chat (real humans!) whenever we have a problem
21 July 2025
Unprompted review
Reply from Shipmondo
Hi Newman
Thank you for your kind words! 🙌 We’re thrilled to hear that Shipmondo is helping you save time – that’s exactly what we aim for. And it’s great to know that our support team has made a positive difference when you’ve needed help.
Best regards,
Kasper from Shipmondo
Quick, Helpful, and Super Friendly!
I had what I thought was a very complex issue regarding returns across multiple online webshops. I reached out to Shipmondo, and got a reply the same day which turned out that the solution was incredibly simple -- shame on me for not figuring this out myself. But alas, the service was super friendly and understanding, also since it is only recently that I have been working with Shipmondo. But this is definitely an amazing start to our future partnership!
3 July 2025
Unprompted review
Reply from Shipmondo
Hi Magnus,
Thank you so much for sharing your experience – what a wonderful message to receive! 💜 We’re really glad to hear that your issue was resolved quickly, and even more so that you felt welcomed and supported from the start.
No shame at all – we’re here to make things simple and support you every step of the way. It’s great to have you onboard!
Best regards,
Kasper from Shipmondo
Very good support
We started using shipmondo about a month ago. As always when switching to a new system there will be some hick-ups. But Shipmondo have a great support team that has given us excellent help and solved all the issues that we had.
19 May 2025
Unprompted review
Reply from Shipmondo
Hi Pål Fredrik,
Thank you so much for your thoughtful feedback! 🤩 We know switching systems can come with a few bumps, so we’re really glad to hear that our support team could help smooth the way and get everything sorted.
We truly appreciate your kind words – and we’re happy to have you with us! 🙌🏼
Best regards,
Kasper from Shipmondo
Used to be good until they pulled a…
Used to be good until they pulled a forced subscription from Free to 379 SEK per month forcing us to pay within a month after we setup our entire system with them.
And this is after we setup all our carriers etc. which we already paid for.
Classic "beginning with the we are cheap alternative and now we grew big and are going to shit on our initial customers"-tactic.
Charlatans.
20 April 2025
Unprompted review
Reply from Shipmondo
Hi Johan,
Thank you for taking the time to share your feedback. I’m sorry you’re experiencing it that way.
I completely understand that it may seem unfair when a solution you’re using suddenly involves new costs. Let me try to shed some light on the situation.
The one-time setup fee you’re referring to covers the implementation of your own shipping agreements (carriers), which is still part of the solution. It’s a task we carry out to ensure that everything is set up correctly and that data is exchanged securely and accurately with the carriers.
The new subscription, however, provides access to advanced features, ongoing development, technical maintenance, and the support and guidance we offer every day. Over the years, we’ve built a strong and user-friendly platform that handles complex workflows, large volumes of data, and a wide range of integrations, which requires continuous investment.
That’s why we’ve chosen to introduce a subscription model, to ensure that we can continue to develop and deliver the quality our users expect.
Introducing subscriptions allows us to better support a growing set of features and more complex use cases, while still offering a free option for those with simpler needs.
The price you are referring to is our Shipmondo Pro plan paid monthly. Remember when paying annually, you get a 20% discount. Something worth considering perhaps.
I’d actually like to talk to you directly about your specific needs and see how we can help you get the most value out of the features in the plan that fits your needs.
Best regards
Tea from Shipmondo
Emma from customer service provided…
Emma from customer service provided excellent help for all our problems!
3 April 2025
Unprompted review
Reply from Shipmondo
Hi Erik,
Thank you so much for your kind words! 🤩 We're thrilled to hear that Emma was able to help you out and provide excellent support.
We’ll make sure your feedback reaches her – it means a lot! 🙌🏼
Best regards,
Kasper from Shipmondo
Easy to use and set up!
Easy to use and set up. Great customer service!
18 March 2025
Unprompted review
Reply from Shipmondo
Hi Antti,
Thank you for your kind words! 🤩 We're thrilled to hear that you found Shipmondo easy to use and set up, and that our customer service met your expectations.
We truly appreciate your feedback and your support! 🙌🏼
Best regards,
Kasper from Shipmondo
Very good service
6 March 2025
Unprompted review
Reply from Shipmondo
Hi Jørgen,
Thanks for your feedback! 🙌 It's much appreciated.
Best regards,
Kasper from Shipmondo
Shipmondo is a life-saver for my work…
Shipmondo is a life-saver for my work and my little company. It makes everything so easy and just works perfectly. I can only recommend everyone to use it, specially if you are a new started entrepreneur. 5 stars from here.
- Louise, Colorful Mind.
21 February 2025
Unprompted review
Reply from Shipmondo
Thank you so much for your kind words, Louise! 🌟 We're thrilled to hear that Shipmondo has been a game-changer for your business. Wishing you all the best with Colorful Mind 💜
Best regards,
Kasper from Shipmondo
Mr Nikolaj Petersen Fangel from …
Mr Nikolaj Petersen Fangel from Shipmondo was our light in the darkness when it came to handling incorrect customs processing in England.
Thank you so much for guiding us through the storm!
14 February 2025
Unprompted review
Reply from Shipmondo
Hi Regitze,
What a fantastic review! 🌟 We're so happy to hear that Nikolaj was able to assist you through the challenges with customs processing. Your kind words mean a lot—thank you for sharing your experience! 🙌
Best regards,
Kasper from Shipmondo
Reply from Shipmondo
Hi Radoslav,
Glad to hear that! 😊 We appreciate your kind words and are always happy to help.
Best regards,
Kasper from Shipmondo
Great service
The staff at Shipmondo are very keen to help, Khan helped me with a problem that I was struggling with and was patient and it was resolved quickly. Also Dea and Emma have been great at helping me with queries! All in all a great service!
12 February 2025
Unprompted review
Reply from Shipmondo
Hi James,
Thank you so much for your kind words! We're thrilled to hear that Khan, Dea, and Emma were able to assist you and provide the support you needed. Our team always strives to deliver the best service, and it’s great to know that their patience and expertise made a difference for you.
We truly appreciate your feedback and look forward to continuing to support you! 📦
Best regards,
Kasper from Shipmondo
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