British Heart Foundation Online Shop Reviews 9,418

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers appreciate the quality of the products, highlighting that they meet their expectations and needs. Consumers are also satisfied with the service provided and the efficiency of the order process. People highlight the positive aspects of the product and its functionalities. The delivery service is generally well-regarded, with many reviewers praising the promptness and efficiency. The British Heart Foundation is commended for its communication and for keeping customers informed about their orders. Reviewers also appreciate the organized and effective house clearance service.

Based on these reviews

Rated 5 out of 5 stars

Organised a house clearance with BHF. Staff from the local office carried out an assessment and gave a realistic price. Paying for the service was done online and the actual date for the clearance was... See more

Rated 5 out of 5 stars

Required a house clearance. BHF manager visited initially and advised what was possible. Clearance crew with van turned up at the appointed time and removed all items. A very efficient and cost effect... See more

Rated 5 out of 5 stars

It is 4 Feb, abd I am still waiting for my delivery. Evri didn't deliver. After contacting BHF on 4th Feb, they have sent me a replacement which I received today 5th Feb. Thank you very much for yo... See more

Company replied

Rated 5 out of 5 stars

Shop had exactly what I was looking for (a 5 trace Kardiamobile NICE approved ECG device). Easy to order & delivered on time. Useful Info. I’ve been having on/off palpitations & dizzy spells for ma... See more

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Rated 4 out of 5 stars

Please don't use Evri for your deliveries. The driver was very late even after several emails saying delay. The cardboard box when arrived was soaking wet. The driver left three parcels with us for ne... See more

Rated 5 out of 5 stars

I wanted to support this excellent charity with making my purchase through them and including an optional donation. The process was smooth from start to finish. I was kept informed at all times and t... See more

Rated 5 out of 5 stars

BHF cleared my late father’s house. The whole experience was excellent. They gave me a very competitive price. Two young guys cleared the house. They turned up on time, were friendly, polite and respe... See more

Rated 5 out of 5 stars

A really great experience. Easy to arrange, they wanted what I sought to give away, nice people to deal with. Far from the modern charity shop norm of being regarded with a distinct lack of enthusiasm... See more

Rated 5 out of 5 stars

Well known charity with easy website to navigate. Purchased Microlife Blood Pressure Monitor which is easy to use for two people. Helps keep both of us able to monitor our Blood pressure. Has two s... See more

Rated 4 out of 5 stars

I would have rated 5 stars were it not for the fact that BHF's delivery partner Evri completely messed up my delivery. It took close to two weeks to receive my order only after the intervention of BHF... See more

Rated 5 out of 5 stars

Lovely cards, I’m really pleased! High quality card with great illustrations, the robin is beautiful, I love the 3D design of the woodland scene and I’ve already added “and a fabulous New Year” to the... See more

Rated 5 out of 5 stars

Looking for a blood pressure monitor, it seemed best to get a BHF approved one and there's plenty to choose from in their shop at a range of prices. Ordering and payment was straightforward and the go... See more

Rated 5 out of 5 stars

I'm so grateful to the British Heart Foundation for organising our house clearance at fairly short notice. Having filled their van, the removal men had to return to take the last few things. They phon... See more

Company replied

Rated 4 out of 5 stars

5* for the product but -1* for delivery. The monitor I chose has been brilliant (Microlife BP B2), and the second, larger cuff I ordered is just right. However Evri was used to deliver it and from or... See more

Rated 5 out of 5 stars

The BHF medical equipment cost less than even amazon and delivered in super quick time. My purchase was recommended by a BHF nurse who so very kindly put my mind at ease with a free consultation withi... See more

Company replied

Rated 5 out of 5 stars

BHF Chatham, Initially very difficult to contact by phone. When contact made they were very helpful and house clearance arranged quickly for the following week. Arrived on time, workmen very pol... See more

Company replied

Rated 5 out of 5 stars

I was glad to use British Heart Foundation to purchase on line an Omron M2 Basic monitor. Although it may have been a little more expensive than some on offer, the charity is doing a great job. The we... See more

Company replied

Rated 5 out of 5 stars

The British Heart Foundation sells NHS ratified blood pressure monitors. I’m sure they sell other things but it was a BP monitor I needed to replace a faulty one. There were a good choice of monitors... See more

Rated 5 out of 5 stars

Two members of staff from the Kirkstall Road Leeds office recently cleared out my late Sister's house & garage. They did an excellent job and worked tirelessly, with good humour, throughout the day.... See more

Company replied

Rated 5 out of 5 stars

The house clearance team from the Dunstable BHF shop did a brilliant job of clearing our property. They worked incredibly hard and left the place very tidy. They made what could have been very stress... See more

Rated 3 out of 5 stars

Ok, its a nice looking little gadget, arrived safely, well packaged. Except it just didnt work. The batteries came separately, wrapped together as a pair. When we took them out and substituted differe... See more

Company replied

Rated 1 out of 5 stars

Bought something for a birthday present from one branch but when I went home found the smellies inside had previously been opened. Also wanted to buy a Kipling bag from a different heart foundation sh... See more

Rated 1 out of 5 stars

Parcel not delivered on Monday, Tuesday or Wednesday. I waited in all day, each day. E-mail from Evri today, Thursday, to say unable to deliver with photo which shows side gate, clearly labelled F... See more

Company replied

Rated 4 out of 5 stars

The product - Microlife WatchBP Home A blood pressure monitor - arrived quickly. Good price. Not entirely straight forward to setup; we will get there. Disappointed that it is not bluetooth for... See more

Rated 4 out of 5 stars

I was glad to be able to support the BHF by purchasing a Blood Pressure Monitor from the shop. But I initiated the order from Copenhagen, where I am for 2 weeks for work. Repeated failed attempts to p... See more

Rated 3 out of 5 stars

Hi, the guys were very polite who undertook the house clearance. But, they could have been more careful on occasions when handling antique furniture, grandfather clock etc that have value when BHF se... See more

Company replied

Rated 3 out of 5 stars

Well I brought a 6 lead ECG monitor, it arrived it looked okay, the device is fine, downloaded the app to find I had to pay £80 a year or x amount a month to use it, no mention of this on the site v... See more

Company replied

Rated 4 out of 5 stars

Very easy to order and good communication from British Heart Foundation Online Shop about delivery etc. Only gave four stars as delivery was delayed by Evri, supposed to come on Thursday 4th December... See more

Rated 1 out of 5 stars

Arranged collection of a few items from our parents homeprior to the sale. They were fully informed in advance of the items and that we needed the home cleared of the last few things the day before... See more

Company replied

Rated 1 out of 5 stars

I booked a house clearance through your Brighton shop for 29th September. Whereas I find no fault with your staff, your payment system is a shambles. I found myself in a situation where the house clea... See more

Rated 3 out of 5 stars

Positive to initial enquiry, and visit to house to access costs etc was well executed. However, quote very steep at nearly £2000 for 3 bed house, given that all drawers, cupboards, wardrobes had been... See more

Company replied

Rated 1 out of 5 stars

The driver who delivered my blood pressure machine this week, he left the delivery outside the flat, unattended, and with the lack, that the parcel has been stolen. Why did you leave the parcel in the... See more

Company replied

Rated 1 out of 5 stars

I have not received my purchase. If I had known that BHF used Evri I would never have placed an order. I will never used BHF again. I was a long standing customer of QVC, they use Evri, after non deli... See more

Company replied

Rated 1 out of 5 stars

The staff in Aldershot is very pleasant on the face but highly uncooperative. They do abuse elderly and in the name of charity try to mug people. They dont want to drop/collect items wants us to pay... See more

Rated 4 out of 5 stars

The two gentlemen turned up promptly at the property. They were courteous, and effective in clearing the house. They took care to check with me about anything they wanted to confirm. The items for the... See more

Rated 4 out of 5 stars

Being able to choose from a number of Xmas cards was good but a variety could have been better - there were too many Santa/ snowy scenes. The first email recipient on our downloaded list, did not rece... See more

Rated 4 out of 5 stars

I bought a blood pressure monitor from BHF, as you do (should?) with free delivery. Ordered on Sunday, dispatched Monday, delivered in a notified 2-hour slot by EVRI on Wednesday. The OMRON M4 Intell... See more

Company replied

Rated 1 out of 5 stars

When I ordered the blood pressure device your website told me the payment could not proceed because I had cookies turned off. I turned cookies on and ordered again. This time the order went throug... See more

Company replied

Rated 5 out of 5 stars

Following the arrival of my purchased item, which arrived quickly and well packaged, I had a query concerning the set up of the item. I emailed BHF and received a very polite response with the offer... See more

Rated 5 out of 5 stars

Good to see that the BHF sells blood pressure machines which made me feel more confident buying on line. Good choice of same, the processing order was easy with seamless delivery. Product chosen see... See more

Rated 3 out of 5 stars

The BHF side of ordering online was pretty good. But when I found out that you used Evri and not Royal Mail, my heart sank!! Evri locally has such a horrendous reputation, leaving parcels anywhere! We... See more

Company replied

Rated 2 out of 5 stars

Pretty poor customer service. Communication poor - supposed to get texts (that don’t arrive), so in end have to wait around from 7.30 at a house 100 miles away finally for a pick up that eventually... See more

Company replied

Rated 5 out of 5 stars

Great website and range of devices. Good value and speedy delivery. My one observation is that whilst the device I bought is suitable for needs, it would have been useful to know before purchase that... See more

Company replied

Rated 5 out of 5 stars

British Heart Foundation helped us at a particularly emotional, sad time, clearing my parents home. They were excellent and friendly and very understanding. They completely cleared everything for us.... See more

Rated 5 out of 5 stars

Competitively priced products and good selection of items. Managed to purchase a genuine Omron BP machine adapter after trying other ones which claimed to fit but didn't work. Delivery was quick and... See more

Company replied

Rated 5 out of 5 stars

Making my choice was made easier by picking what I was interested in and comparing my choices, deleting those I didn't want for one reason or another. Finally settling on my choice. Ordering simple... See more

Rated 5 out of 5 stars

Very impressed! My A&D Medical monitor arrived last week. It was bought after a scare following a routine medical check up. The instructions are easy to follow. The monitor itself is compact with an e... See more


Company details

  1. Medical Equipment Supplier
  2. Gift Shop
  3. Greeting Card Shop
  4. Health and Beauty Shop
  5. Thrift Store

Written by the company

The British Heart Foundation’s online shop offers a thoughtfully curated range of health tech, fitness gear, and gifts. From BIHS-approved blood pressure monitors and NICE-approved ECG devices to stylish activewear and meaningful gifts, every purchase supports life-saving heart research. The shop offers free delivery on orders over £40, and includes free returns—making it a convenient and impactful way to shop for your health and wellbeing.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

9K reviews

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Rated 4 out of 5 stars

Great product

Great product, easy to use and follow instructions. Has larger cuff size which I needed. Good value for money.
Only complaint is the delivery, no notification of when it was dispatched or due to arrive, just appeared on my doorstep when I got home from work one day,

4 February 2026
Rated 5 out of 5 stars

Pride Heart

Great product easy to order and arrived on time - it’s great that BHF supports the LGBT community
Thank you

27 January 2026
Rated 5 out of 5 stars

Furniture collection

We had a house clear to donate furniture and the men arrived on time, were efficient and helpful and it was a good experience if a bit expensive as there was no rubbish and the furniture and furnishings were in excellent condition. If we had been able to be at the premises on three separate occasions and had it cleared in three sessions we could have donated for free - but we weren't able to do that. Still, a good service and we hope people will appreciate our donations. A good cause anyway.

17 September 2025
Rated 4 out of 5 stars

Omron

Order an Omron to monitor my blood pressure and heart as I've just found out I have AFIB,the first one unfortunately was faulty but this was quickly remedied,I receive a replacement within a week .

4 February 2026

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