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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. People appreciate the platform's user-friendly interface and the ease with which they can convert documents and compress files. Many consumers have been using the platform for years, praising its simplicity, speed, and accuracy. They find it particularly useful for making files smaller and editing documents, with some highlighting the excellent OCR recognition. However, some consumers have expressed concerns regarding the subscription model, reporting unexpected charges and difficulties canceling their subscriptions. Some reviewers also report that customer service was unhelpful in resolving these issues. Opinions on customer service and the overall service are mixed, with a low consensus among reviewers.

Based on these reviews

Rated 4 out of 5 stars

These are very useful conversion tools. Particularly PDF to Word with OCR, which many AIs cannot complete for large documents. I appreciate the price discounts I've received in the past, but I waffl... See more

Rated 4 out of 5 stars

Fast and easy to use program for converting documents and compressing files. I wish there was an option, however, to choose PNG vs JPG when converting a PDF. This less I’m missing something, this opti... See more

Rated 5 out of 5 stars

TOTALLY FREE if you need simple stuff done, if you need absolute control over the conversions you can upgrade to PRO. LOVE THAT they are transparent about it unlike all these other sites that say FREE... See more

Rated 5 out of 5 stars

Don't give in to the blandishments, enticements and other bells and whistles Adobe and other PDF handlers will try to sell you. SmallPDF is a great deal. It does everything you might need it to and it... See more

Rated 5 out of 5 stars

I tried several on-line apps for create, edit, split, compress etc PDF files and SmallPDF is the best and most comprehensive solution. It's easy to use and very powerful, especially OCR recognitio... See more

Rated 5 out of 5 stars

I can easily create PDF files as long as I am able to print the material to go into them. Some apps even have a PDF creation facility. However SmallPDF gives me further control. My most common use i... See more

Rated 5 out of 5 stars

My friend asked me to submit for 1-year package for trial, but then he forgot to cancel submission, my bank account automatically paid when 1-week free trial passed. After some email conversations wit... See more

Rated 5 out of 5 stars

I've been using Smallpdf for like 5 years and it's just the best PDF software out there. Compresses all my files no matter how many layers or how much transparency. Merges. Separates. Converts. Everyt... See more

Rated 5 out of 5 stars

SmallPDF.com is a trusted tool for me in the Real Estate brokerage and residential construction business. I've been a PRO member for over 7 years! Originally purchased for the Compression feature. Ov... See more

Rated 5 out of 5 stars

Perfect site for any tasks required in PDFs whether it is deleting or merging or editing PDFs or any other documents - Smallpdf does it very smoothly and cleanly without any interference or lag. The v... See more

Rated 5 out of 5 stars

Smallpdf is a wonderful tool. I am not an extensive user, but always when I am using it I love it. Once a year when I send Christmas letters - I struggle with the size of my pdf due to the pictures...... See more

Rated 5 out of 5 stars

Excellent Product & Tools I've been using Smallpdf for my small media arts company for 5 years. Their tools are very affordable, user-friendly, time-savers that allow me to adapt and execute document... See more

Rated 5 out of 5 stars

Our company has used small PDF for several years. We need to convert documents from PDF to JPEG’s from Word to PDF et cetera. We also often have to reduce the size of documents, to join documents tog... See more

Rated 5 out of 5 stars

I’m really impressed with the level of professionalism and kindness from Smallpdf’s support team. Even though the billing issue was my own mistake, they were extremely understanding and only charged m... See more

Rated 5 out of 5 stars

SmallPDF has streamlined my PDF document workflow. The interface is colorful, intuitive, and genuinely fun to use—no clutter, no confusion, just clean functionality. Whether I'm compressing PDFs,... See more

Rated 5 out of 5 stars

Smallpdf is so easy to use. We used to struggle with converting .pdfs to Excel or Word, and then spell-checking and verifying numbers, and if there was columns, just forget about trying to convert a d... See more

Rated 5 out of 5 stars

They did not try to lure me with "free" but only for the download then I had to pay to see the conversion. Smallpdf does exactly what they advertise-free from start to finish. It's fast and accurate... See more

Rated 1 out of 5 stars

Very bad business practices regarding charging after subscription was cancelled, in accordance with their rules. I had a subscription for years and when I canceled they kept charging saying that I wa... See more

Rated 1 out of 5 stars

“DO NOT SUBSCRIBE. THEY WILL TRAP YOU." I was charged for a subscription I did not intend to keep. I contacted the company before the trial ends to cancel and request a refund. I have ZERO usage h... See more

Rated 1 out of 5 stars

Signed up for the subscription, used it once, then removed it from my system — and still no refund. Contacted customer service and the response was essentially: “tough, you signed up.” Zero fl... See more

Rated 1 out of 5 stars

I’ve been charged for months without using or having an account at Smallpdf. Despite providing all requested info, I was asked for even more sensitive card details, which felt unsafe. Still no re... See more

Rated 1 out of 5 stars

Didn't provide advanced Pro features during trial as advertised. Provided no way to cancel trial before being charged. Emailed before cancellation date to advise of the issue of having no way to can... See more

Rated 1 out of 5 stars

"DO NOT SUBSCRIBE. THEY WILL TRAP YOU." I was charged for a subscription I did not intend to keep. I contacted support IMMEDIATELY (within minutes of the transaction) to cancel and request a ref... See more

Rated 1 out of 5 stars

I was unable to view and process my PDF correctly. While ChatGPT handled it without issue, Smallpdf failed, making the purchase feel wasteful. To make matters worse, their customer service was di... See more

Rated 1 out of 5 stars

Signed up for a one time usage with a university account. They took £81 payment leaving me in financial difficulty. I have raised a refund with the appropriate channels which has been rejected. As a s... See more

Rated 1 out of 5 stars

Haven't had Small PDF on my PC for many years yet todat I get a bank notification that I've charger $144 on my credit card. I've been plished a few times in the past year and have chnged my credit car... See more

Rated 1 out of 5 stars

My subscription was due to renew. I contacted SmallPDF to cancel, they said they couldn't find a subscription associated with my account. Subsaquently I was charged an annual fee of £80.00 to renew!!... See more

Rated 1 out of 5 stars

Total scam. I signed up for a free trial, they asked for my credit card information which I provided, I canceled my subscription through Google since I made my account through Google and they still ch... See more

Rated 1 out of 5 stars

Smallpdf runs on deceptive subscription practices. They start you on a free trial, don’t send any reminder before charging, and then refuse to refund you even if you cancel immediately after the... See more

Rated 1 out of 5 stars

I tested Smallpdf Pro, entered my credit card details, and quickly realized the service didn’t meet my needs. I forgot to cancel, and just 7 days later, they charged me €90 without any warning.... See more

Rated 1 out of 5 stars

Après m'avoir extorquer 90 €, voici ce que m'envoie SMALLPDF comme mail pour décider de ne plus donner suite au remboursement : "Le sam. 13 sept. 2025 à 07:08, Smallpdf Supp... See more

Rated 1 out of 5 stars

Fraudulent way of doing business. Charged in advance for a year. Violating their own policies, but pushing the customer to behave by their T&C. No refund policy. They will never be even close to some... See more

Rated 1 out of 5 stars

I have been charged 81 gbp, for what????? I am trying to login to cancel my subscription, first it doesn't allow me to login stating password incorrect, even though it wasn't, I changed my password an... See more

Rated 2 out of 5 stars

I decided to test a 7 days free period. before the seventh day I wished to cancel my free period . I didn't know what was wrong my account was debited of 90 euros I would like you to improve this... See more

Rated 1 out of 5 stars

Stupidly fell for the 'free trial' to convert 1 document and then a few weeks later had £81 taken out of my bank. When I contacted the company they said that by accepting T&C I was agreeing to make th... See more

Rated 5 out of 5 stars

I'm very happy to use SmallPDF as a non-business user as an alternative to a very expensive Adobe account for home use. It is very easy in use and more affordable for home users than its big brother.... See more

Rated 5 out of 5 stars

Smallpdf features are the best. I can edit, convert, merge and more in one platform. I have been using their services for 5 years now and honestly I have not found another vendor that has the same fea... See more

Rated 5 out of 5 stars

I missed the day to cancel the test-subscription by one day. Actually I could not use Small PDF, as I needed a translation from a long text in two colums - and the text was read as one column (the ori... See more

Rated 1 out of 5 stars

Scam company after you have used their free trial. I was offered a "renewal at £0" and instantly charged £81 when I clicked renew No confirmation page, nothing. Their customer support agents comple... See more

Rated 5 out of 5 stars

Smallpdf is very easy to use, and has a variety of functions. You can use it to Split pdfs into separate documents or pages, or to merge several pdfs into one. You can also use it to 'compress' a file... See more

Rated 1 out of 5 stars

Do not purchase or try this product on a free trial in the UK. They are a scam company which acts illegally by taking your money even when you point out they are acting against the law. I’ll be star... See more

Rated 1 out of 5 stars

I do not recommend this service. I was charged for a subscription, but the website does not show any active subscription in my account. Password recovery emails never arrive, so it is impossi... See more

Rated 4 out of 5 stars

WORD file conversions to pdf still have a formatting problem when there is both a left footer and a center page number. On the pdf converted page, the page number gets written over the left footer.... See more

Rated 1 out of 5 stars

As seen in many other 1 star reviews, they charge you before your trial date is up and refuse to refund you any money. I advise you do not waste your time with their rude and unhelpful customer servic... See more

Rated 3 out of 5 stars

I use SmallPDF for converting various MS application files to small file sizes in PDF format in order to make them easier to email. I feel the older version did a better job at producing quality PDF o... See more


Company details

  1. Electronics & Technology

Written by the company

Smallpdf - the platform that makes it super easy to convert and edit all your PDF files. Solving all your PDF problems in one place - and yes, free.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

40 MB file split into 2 files pdf and…

40 MB file split into 2 files pdf and to convert to OCR enabled PPTX. It was simple, quick and no frills. Was apprehensive till I could download the file (feeling that the payment option would prop up any moment). But presto, the Smallpdf done the job to the 'T'. Thanks a tonne.

12 February 2026
Unprompted review
Rated 5 out of 5 stars

So far I'm Very Impressed!

So far I'm Very Impressed!

I only just used Smallpdf for the first time and it was so easy to navigate. I look forward to uisng it a lot more and updating this review as I suspect my experience could get even better than it has been.
Thank you Smallpdf

12 February 2026
Unprompted review
Rated 1 out of 5 stars

Scam subscription model

Scam subscription model. Charged for 6 months without a single email reminder or receipt. Support (Arvie) admitted I have ZERO usage but refuses to refund more than 1 month, essentially stealing money from a student. They challenged me to file a dispute, so I am doing exactly that. Avoid this company!

11 February 2026
Unprompted review
Rated 5 out of 5 stars

The site does exactly what it claims

The site does exactly what it says it does and more. I often turn PDFs into Word documents and it does it seamlessly and fast. If I need to compress a PDF they are my first choice.
Honestly, I recommend them to anyone needing work done on a PDF or converting to PDF.

11 February 2026
Unprompted review
Rated 1 out of 5 stars

Smallpdf employs "Dark Patterns" to…

Smallpdf employs "Dark Patterns" to trap users. After cancelling my trial, they cut my access immediately, forcing a "reactivation" that instantly charged a full annual fee without any secondary confirmation.

Worse, they are now refusing to honor the statutory 14-day right of withdrawal under Article 40e of the Swiss Code of Obligations (SR 220). I have already filed a formal complaint with the Swiss State Secretariat for Economic Affairs (SECO) and initiated a chargeback with my bank.

Do not trust this company. They ignore their own country's mandatory consumer protection laws.

11 February 2026
Unprompted review

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