Smarterbox Reviews 63

Hoover’s fine, does what it says. Only thing, it sometimes gets stuck under the table and just spins. Bit annoying but not the end of the world. I might return it as only had it a few days, so will up... See more

Doorbell works fine, can see faces clear as anything. But delivery took forever, almost 9 days! That’s the only reason it’s not 5 stars.

Bought the smart hoover for my daughter’s new flat. Bit noisy, she said, but picks up well. I phoned customer service to change delivery and they were friendly enough. I'm sure there are much better b... See more

I’ve had a solid experience with this gadget plan so far. When I needed help customer support was good. The process felt straightforward rather than full of fine print. That said response times could... See more

Purchased one of their call blocker devices for my elderly mother in law. Great products that's easy for her to use and massively reduced the number of scam and nuisance calls she was receiving

Great experience from my side. Purchased their gadget protection plan which I've already had to use twice with no issues. Solid customer service and reasonably priced.

AVOID THIS COMPANY. SCAMMERS. They rang my elderly mother and made out they were calling from BT. They duped her into giving them her bank details. They sent a call blocker (ironically) device by r... See more

I really like this smart doorbell. It doesn’t need one of those silly phone apps – thank heavens! I barely use my mobile except for calls, so this one is perfect. Can be a bit laggy as it runs of wi-f... See more

I am impressed with this automatic vacuum. Its easy to use an does a great job picking up my dog hair.

Smarterbox are a fraudulent firm who prey on elderly, vulnerable people. My mother-in-law has been receiving 4 calls each Monday morning from them even after they scammed her in December into revealin... See more

My mother has had £12.99 taken out of her account and has not agreed to anything as was scammed last year into giving out her details so hasn’t agreed to anything or given out information. She has jus... See more

Keep away from this company. despite numerous contact with them to cancel the agreement due to my father passing away, They continued to take money from his account. Interestingly they changed company... See more

Similar vein to the other one star reviews: Cold call placed to my ageing Mother (90) stating something along the lines they can prevent 'nuisance phone calls' with their call blocker which consists... See more

This is a scam. They Rang my elderly Mother who has no tech in her house, and set up a direct debit. My Mother has no recollection of this. First I knew of it, was when a letter came through the po... See more

Doorbell works great and the hoover is brilliant. When I called for support the staff were polite and helped me immediately.

Cold called my 86yr old mother, she said not interested & hung up, then they called again to tell her she needed a magic box to prevent cold calling. Thankfully she took the company name & No. & said... See more

Something needs to be done about this rogue company! High pressured tele sales, conned my elderly mother into giving bank details for call blocker. When I spoke to someone at company and returned th... See more

Disgusting company conning my elderly mother in law into buying products she does not need! I cancelled before the period and still had no refund. THEN they have stolen £500 by setting up new direct... See more

Similar to other reviews on here. They nuiscance-cold- called my elderly mother in July pressuring her to hand over her bank details for them to stop all future nuisance cold calls (!). They sent a ph... See more

Took advantage of my vulnerable elderly Aunt. Scammy call, aggressive sales person, shouted at her, and wouldn't go until they had her bank details. Avoid this company. Thankfully we have POA i... See more

I received a letter this morning from a company called SmarterBox.co.uk welcoming me, stating that my Plan is active. Execept that I didnt sign up to any plan, agree to any monthly payments. I phoned... See more

An absolute disgrace of a company. Took advantage of my elderly father by conning him into buying products he had no need for. Twice took debits from his account after I had cancelled them. They even... See more

Claimed I was a customer already and offered me a discount. I seemed to remember something from a few years ago when I was cold called and offered appliance cover at undercutting my cover from Brit... See more

I have power of attorney for an elderly person with dementia, he has been conned into signing up with Smarterbox for products that he has no need of whatsoever. This obviously happened in a pressurise... See more

Elderly Beware Scammers This company targets the elderly and are nothing but scammers setting up direct debts providing IT support and white goods cover that does not exist. Constant phoning ha... See more

SCAMMERS, THIS COMPANY EXPLOIT ELDERLY PEOPLE BY PRETENDING TO BE FROM REPUTABLE COMPANIES TO OBTAIN PERSONAL DETAILS WHICH ARE THEN USED DECEPTIVELY TO SET UP DIRECT DEBITS WITHOUT CONSENT. DESPICAB... See more

This company took advantage of my elderly mother sending her a box supposedly to block nuance calls, when they are the ones making these type of calls. Please avoid this company and report it as a sc... See more

Totally immoral. Fooled my 90 year old mother in law who has dementia into giving her bank account details and signing for a subscription she didn't understand or need. Fortunately we were able to i... See more

Under no circumstances should anyone engage with this company, they pray on the elderly and scam them at every oppertunity. they are specialist crooks. Update 05.01.26 - for some reason you've rep... See more

As others have said this company cold-calls elderly people and sells them "call-blocking" devices for £179 with a further reoccurring direct debit of £12/month. This is clearly a huge scam. They do an... See more

Was helping my 90yo mother with her bank accounts and noticed two payments a month going to 'Smarterbox'. She didn't know what it was for but vaguely remembers being offered insurance of some ki... See more

Pressured my elderly mother into buying a call blocker. High pressure tactics. Clearly targeting elderly and vulnerable into buying useless and pointless tech that they can't use or need. Shpuld be as... See more

Beware of this ‘company’. They have set up a direct debit on my elderly mother’s account for £179.00 after cold calling her and telling her it was a one off payment, via BT, to screen calls. BT have n... See more

As others have said, cold calling lots of time say they will insure her white goods for one off payment of 12.99, all lies, my mother is 86, they are crooks should be locked up for ever and their fami... See more

Cold called my elderly mum and sold her a call blocking box for £179. She is registered with TPS so this is illegal. I phoned and they said they would refund if I returned. Royal mail unable to deliv... See more

My elderly parents were conned by this company twice in 2 months. In August for £179 with £12.99 DD, then in Sept for £199 for £12.99 monthly Direct debit. My mum said that they pushed, but she said "... See more

High pressure sales to vulnerable elderly person who has nothing more technical than a landline phone and a TV. Demand made for bank details, so further inconvenience as I'm not sure on the informatio... See more

One star because I can’t leave 0. This company mis-sold a product to my aunt who is in her 80s and has no understanding of how to use it. She is vulnerable and seeking support with scam calls - t... See more

Told my elderly mother she nedded their kit to use her mobile. Liars who got her to complete a direct debit.

I have received a confirmation of sale addressed to my father who passed away 9 months ago - tried calling but unable to get through - what kind of company processes sales to people who are deceased ?... See more

Bought one of those plug things but changed my mind. Looked bigger than I expected, just didn’t like it. Sent it back – no bother, money came through fine. Staff were polite enough.

Found the product slick! Very good service communication and couldn’t be happier with smarterbox!!

Tried conning my 90 year old dad who suffers with dementia. Reported company to the police

Bought my dad a doorbell camera and so far has worked perfectly , really happy with it!

Great experience from start to finish. Product works as sold. Will use again.