SumUp  Reviews 38,661

Sumup. Is ease of use. Wheather it’s using the card reader or a payment link Very transparent in all aspects My customers love it Just a little unsure about how it works on traveling in other c... See more

We're an early adopter of SumUp from basic 3G readers through to latest SOHO. Without a very strong Wi-Fi signal the transaction failure rate has been higher than desirable. The Air Readers bluetooth... See more

Very efficient - I recently sold several copies of my book Don’t They Know It’s Friday edn 4 when colleagues tapped a credit card on to my iPhone. No fuss; it all just worked . Several entered their... See more

Poor customer service. Telephone contact is not available. Emails are responded very slowly if at all. They are unable to give straight answers or make effective steps to solve problems, such as ATM... See more

SumUp is very slow to respond to regulatory requirements in Greece, e.g. the missing legally mandated Iris Payments integration. The same was true for the POS registrations. They did well in offering... See more

Just started using for small business and must say so far so good, simple to use app, simple to use card machine for my customers to use (cake shed/honesty system so they input and do transactions). H... See more

This has been the easiest part of setting up our business! The initial account set up was straight forward, the money is in our account the next day, and it’s so convenient taking payments on our phon... See more

We use SumUp in our shop every day and it has been a great solution for our business. It’s very easy to use, quick for customers to pay, and reliable even during busy periods. The card reader and... See more

Great service with clear interface. Operating smoothly. Card reader and phone pay transactions make selling so much easier. Fees are fair and very affordable. Next day payout option which is very hand... See more

Rates change unless you complain, tap to device doesn't work. Sum up solo never has network and if it sees wifi tether needs long button reset to reactivate sim. Spam offers to upgrade or monthly plan... See more

The app is great works really well taking payments. The free online store is brilliant. But just when you need help then customer services is just a chat bot that pretends to be typing whilst it direc... See more

As a small club SumUp has really helped not only with having the card process at the club bar, but the other functions like payment links mean we can collect payments remotely from our members. The re... See more

Great wee machine, hadn’t used in a number of months as I had another merchant linked to landline but forgot how easy it was to use. Thanks for making a small business owner happy with simplified paym... See more

Excellent service from Anna Tunnicliffe. The set up and training all ran smoothly and she has been on hand at a drop of a hat with solving any teething problems. Very friendly and approachable which... See more

I’ve been using SumUp for over five years, and they have been absolutely incredible throughout that time. The service is reliable, easy to use, and their support is always top-notch. I honestly would... See more

Great for small payment transactions. Horrific for larger payments. Ridiculous UX. even worse customer service. No contact possible outside of online chat with bots Ike agents who can’t do anything -... See more

Avoid at all costs they kept holding on to our payments and saying in security review and when we complained they shut the profile There service falls way below the FCA recommendations there are so... See more

Come on, it doesn’t do what they say it does! Some transactions have not been sent to Italian Fiscal Office and the consequenses are much expensive fines. When internet is down, you can’t sell! The p... See more

Used for my business account, sum up has had plenty of time and opportunity to rectify. Poor customer service as we have had 4 fraud issues and still haven’t received all our money back after 4 months... See more

Relatively new customer, at first everything seemed to be fine. I had a payment made to myself by a customer. Payment now on hold (72hrs so far) pending security checks. But I have had no emails or re... See more

Another week, still nothing meaningful from SumUp. They keep sending the same generic “we’ll be in touch” email — some even missing a name, just a template. Complaints were submitted to the FOS a... See more

It’s now the 10th of February and I still haven’t received my refund from SumUp. After my last review I was contacted by them directly claiming that since the payment was on Sunday I will receive my p... See more

order the sum to take entry fees for a bridge game...worked for a month and then stopped and declined all..support referred me to onboarding and they wanted more infomration as to whether I was a nonp... See more

Had some fraudulent transactions on my account. Reported these within a few hours through online methods as there is no phone number available. When I did manage to get through to a phone call through... See more

Sum up - all trust lost! We are a school charity and due to personnel change round we requested a change of name. Sum up put a security review on our account. Helpfully still accepting all our payment... See more

Payment auto transfer always issue 2 or 3 days it don’t transfer! Always need to go through customer serve chet box 30mints waiting and they know this holding fund may benefit back ! They don’... See more

It’s one of pathetic and disgusting platform. Not professional. Payment was on hold for 1 week without any reason. Provide all the necessary information upon request on a same time but no response for... See more

Awful service. Unreliable and no contact when I reached out for assistance. I have lost out on earnings due to this. Am now seeking a much better provider. *EDIT* I was reluctant to reply to the em... See more

I have been a customer for a few years with no problems. Had a large order for £4,000 10 days ago and still waiting for funds to be released. This is due to Extra Security checks however I’ve sent th... See more

Terrible customer service. Low quality of hardware. Multiple readers broken down after month or two , same with POS lite. Despite asking to cancel service they’re trying to charge my card for 6 times... See more

Customer service is non-existent - it’s the digital equivalent of screaming into the void. You won’t get updates. You can’t see status. Just an exercise in futility. One can’t help but think th... See more

The customer paid £126 for the service and cancelled the following day. When we attempted to issue a full refund, an “insufficient funds” message appeared, even though no payouts had been made and the... See more

SumUp. I was offered a cash advance based on my high sales, which I accepted. I was told the funds would be with me within two working days. After hearing nothing, I later discovered that the advanc... See more

Like: it works and the Solo device is wonderful. Dislike: solo device gets blocked, and then cannot be unblocked and requires spending another 100£ on a new device. Air devices fail to connect m... See more

We had been using SumUp for years with no issues for various fundraisers. SumUp has clearly succumbed to the zionist lobby and has been on a spree of shutting down any accounts linked to fundraising s... See more

I paid £1,013.25 on 25/11/2025 (ref XMEDEJA0VL). Despite £0 due, SumUp flagged my account and pushed me to OPOS. Support response: “Contact OPOS.” No investigation, no ownership. Days of s... See more

I’ve tried downloading the App, for several days! Even phoned Sum up, but most unhelpful, several people who already had Sum up, they tried but couldn’t make out why, in the end I found another c... See more

Great systems, easy to use - but flaky connections frequent unit failure and operational life approx a day after warranty ends UPDATE Replacing failed units that fail mid service is not great cu... See more

Dreadful. I've used it for our church and for a number of charity events and we've lost so much money because SumUp is so unreliable. It keeps disconnecting from the various smart phones we've p... See more

Like fact that when seasonally closing as we do, can just throw card reader in drawer with no add on costs. Virtual payments a breeze, payment using iPhone nice and handy. Most transactions easy. Pa... See more

We were trying to register and ran into an error during the process. Trying to resolve it with customer service took nearly two weeks and got us absolutely nowhere. Chat support was useless – we we... See more

After two years trading with SumUp they decided that my business model didn’t fit with their “licence” - whatever that means. Without warning at my busiest time of year they suspended my account. No r... See more