Techinthebasket.com Reviews 4,018

I placed my order on 2 February, and today is 9 February, yet my item has still not been dispatched. The website advertises an estimated delivery time of up to 8 days, and this purchase was meant to be a Valentine’s Day gift, so delays like this completely defeat the purpose.
The worst part is the lack of communication. I sent several emails and received no response at all, despite their claim that they reply within 24 hours. The phone number provided does not work — calls do not even go through. In practice, this company is almost impossible to contact.
Because there is no customer support, no replies, and no way to speak to anyone, I now have no choice but to request a refund through my bank and ask them to cancel the transaction. I cannot rely on a company that offers no communication or assistance after taking payment.
If you are buying from this company expecting any kind of guarantee, support, or after-sales service, forget it. They do not respond, they do not communicate, and they leave the customer completely in the dark.
Based on my experience, I would strongly advise against purchasing from this seller.

iPad Air 7th generation m3 chip 2025 model ordered on friday. Was coming from hong kong. Promptly notified that delivery would be via Royal Mail 48 hour tracked. I received the goods on Thursday following. Excellent service at an unbeatable price! Very happy indeed.

Why have I been sold a Galaxy S25+ handset for £639.99 that turns out is not eSIM compatible??? I am starting to think this must be a fake as apparently this model should be eSIM compatible... I am going to have to go and buy a new handset tomorrow now, so that I can get connectivity on my cruise... I am VERY unhappy to say the least!!!

I'm amazed. I thought it'd be suss but I used a credit card so I had protection if needed. Bought an iPad for the wife and Sony XM6 headphones for me. Ordered on the Friday, arrived today (Tuesday). Genuine products (albeit grey imports) far, far cheaper than any UK store. Clearly I'd avoid ordering near Xmas - but if this is anything to go by, I'll definitely use them again.

Easy to navigate website. Ordered Macbook Air M4. Super quick delivery. Received within 2-3 working days, quicker than expected. Genuine product. Factory sealed. This is a US version Product works fine. UK Adapter was supplied (Not really required as usb charging) Packaging was adequate

All good. I recommend.

My Phone screen developed problems within warranty , no response from the company for 2 months .Contacted the manufacturer as it is in warranty .The manufacturer has said Techninthebasket sells modified phone hence not covered in manufacturer warranty .To go to the vendor All efforts to contact company has failed ,still waiting for a reply.

I have purchased twice from techinthebasket and had great service. This time not good at all. I purchased a Samsung S25 ultra and a iPad Air. I waited for my items to be delivered & once it passed the allocated time slot I messaged them about my order.
Reply came back, the original parcel had been lost in the post ( bear in mind I had not received a tracking number) & they could not fulfil my order unless I changed to black. I did not want to change colour. The other option was to cancel the order. So I replied asking for the order to be cancelled & a refund asap.
Over a thousand pounds, a lot of money.
I then received a reply asking me to email them with the reason for the cancellation. What? I emailed several times with no reply & was getting annoyed.
This was their error and they had not even informed me of it. I had to chase my order up.After feeling very ignored I contacted Trading Standards for advice.
I then emailed techinthebasket yet again stating what I was doing & that I had contacted Trading Standards.
I then received a pending payment which cleared today. No email, no apology. The prices are good& I must have been lucky with my other purchases but not this time & never again………

Terrible company....I want to return an IPad Air and change it for a larger size. I have now sent 5 emails and all I get is the automated reply which does not respond to my request in any way. The phone number which I was given asks for an extension number which I do not have and then cuts me off. Very poor.

Was sceptical when reading the reviews but overall had a good experience. Ordered on 9 Jan on standard shipping. Emailed on 13 Jan to ask when likely to be shipped, received email morning after advising my Sony XM6s should be shipping shortly. Received another email 1 hour later with tracking info…
Waited a few days, Royal Mail received them Friday 16th Jan and headphones arrived today (19th Jan).

Was really worried about being sent counterfeit goods, but headphones were in original packaging and connect fine with Sony Sound Connect app so verified as genuine.

Price was better than anywhere else (even though only £10 cheaper than Sony’s Black Friday student deal) so price was never ‘too good to be true’.

Turns out the headphones are from the UAE, and checking Amazon UAE after arriving they retail for approx £225, so it makes sense how they can ship for the price they do.

Overall, product is great, service was fine and arrived within 6 working days of placing the order so happy with the shipping speed, although Jan is probably way less busy than the Xmas period most complaints are about.

All good on my end - only unsure about the warranty - but hopefully this won’t be something I need to worry about!

Thanks Techinthebasket!

I placed an order, then heard nothing back for two weeks.
Chasing it up, they told me that it had been shipped (without any evidence) but had gotten lost!
They offered me the same model in white... Because I needed the device to replace a failing one, I agreed.
...
That was the 18th of December and it is now the 19th of January.

Their chat bot puts me through to nobody and emails me a transcript of "is anyone there?"

My experience of this site is that it is a scam!

Terrible online company.placed a order online before Christmas,never received my order in the given time(apparently the courier lost it)messaged company on numerous times and only got automated reply.finally got a reply after Christmas and agreed to cancel order and receive full refund and still waiting for that,been nearly 4 weeks since first order.honestly stay away from this company!

Terrible company avoid,no point in sending emails they don’t respond
Edit-because I brought with PayPal I got a refund which I was thankful for and ordered off a uk site and got it the next day,this company never sent me a email or a response,never come across anything like this before so must be a scam site

bose wifi headphones. over the moon. as discribed new in the box.

Purchased the google Pixel 8, far cheaper than anywhere for the condition. Speedy delivery, careful packaging, great comms. Recommended seller

I read reviews of the long delivery times AFTER I'd ordered an Ipad Air. I paid £20 for the 'rush delivery' and began to wonder if I was throwing good money after bad!
However I placed my order on Dec 31st, and it arrived on 6th Jan, which was 3 working days, and over New Year, so was very impressed and pleased it came so quickly. The Ipad is sealed and was significantly cheaper than the UK prices. I wouldhave given them a 5 star review if there had been more proactive updates on the shipping - I had to go to Royal Mail and check every day to see what was happening, we have all been spoilt by Amazon's amazing comms!

Exactly what I wanted and fast delivery

Roller coaster experience,
only after you going through it you understand what it is all about. Cheap and big discounts will mean there is a cost cuts somewhere and those cuts affects the consumer experience.
For me it started on 10 December looking for some tech for Christmas gifts for children and wife, for sure ridiculously expensive on their normal price over 1k but on techinthebasket i got down to £450. I was very happy with the discounts and even payed extra 20 to cut delivery time making sure it arrives for Christmas.
Oh boy that wasn't the case, from the first email of order confirmation, you feel that something is amiss. Is not like your usual purchase confirmation, it's just a basic order invoice email.
no details on Delivery or tracking further details.
4 days after i was panicking and send email for order delivery confirmation = nothing.
6 days again email= nothing
8 days email received that they aim to dispatch in 4 days and the team is trying their best.
Here was the moment when i had to start the digging and found trustpilot reviews and i was horrified, every other day i was refreshing the page for another review complaining for the same issue we all had.
12 days - near Christmas i was still hoping for a miracle sending yet another email - no reply.
At that moment i knew there will be no Christmas gifts. On the day of Christmas i had to apologise that all gifts are on the way Santa is being late.
15 days -email reply with Shipment order
from that moment every other day the tracking had no movement
19 days Delivery arrived uk Depo
24 days package arrive at my door.
Family received their Christmas gifts on the day of New year eve at dinner lol
everyone is over the moon and happy. Fireworks .
Now in my view this selling website can win trust if only gives a full notification instead of ''Leave the warehouse 1-3 business days''
just Be real and add
'' big Discounts, deliveries from 12 days up to 24 days''
One man business + china delivery starting point , hence cheap prices. Don't bother waiting for reply, i Hope you will receive your order that is what matters. When?
well ...cup of tea anyone ?

Items delivered as promised and all working perfectly.
I get all my tech from these guys. you wait a few weeks for delivery but the products are always spot on.

Having used Techinthebasket 2 times previously so had no worries about the delivery time or the product itself. Ordered the product and to my surprise it arrived 4 days later. I have now saved over £300 on items I have purchased. Wont hesitate to use again, Top service

Edit.
Since writing the review I have read some of the newer reviews and surprised to see so many poor reviews. If I was a first time user of the company I would have avoided based on the reviews.
My experiences have been very good.