Trendrom Reviews 297

Useless and disgusting customer service! I’m disabled and in a wheelchair and live in an apartment WITH elevator, but this company REFUSED to bring the items to my floor, and I am not able to lift myself because of the wheelchair situation. I could hardly believe what the persons (yes, they were two and could easily helped me getting the stuff in the elevator) said and how they acted. I’ll never again buy anything from this rude store!

Give a mark of minus 50. No response. They will make you lose.

Appaling non existent customer service whose idea of solving a problem is to " pass it on to another department ".
A "department " that then fails to respond.
Ordered in January, heard nothing from them until I made contact in March ( seasonal item ordered).
Not told they were waiting for one part ( I found out only by checking the order).
Part listed in stock at their supplier for past 2 weeks without any sign of my order being expedited.
My actual rating is zero stars.

I regret not reading the reviews of Trendrom before ordering.

By mistake I ordered 2 pcs of the same item and when I asked for return documents, they informed me that the fee for returning the product is NOK 899,-
That is 50% of the cost.

Just ridiculous, stay away!

DO NOT BUY THERE. They sent me the wrong table, then in the return they Stole the table with DSV the transport company and now they want to charge me for the table. The first confirmed they picked it up now the table disappeared and in the app said that was never picked it up ITS A HUGE SCAM !! Avoid head aches

Hello,
I purchased an item from the online store Trendrom.no on November 6, 2024, for the amount of 648 NOK. However, I have not received the item. When contacting the store, they kept saying that the item would be sent or had already been picked up, but they did not provide any tracking number or other relevant information when requested. After asking for a refund, they promised to transfer the money, but they have not done so. Currently, they are not responding to emails and are not providing any updates.

How could you cheating customers by just changing the descriptions after I complain the size?

This is not acceptable! Really dishonest and fraud! Return my money back!

Bought a coffee table from this website without reading the reviews first. The drawer has a missing bottom and so many missing screws. Took the customer service 1 week to reply, 1 month for them to contact the vendor, another month for the "missing parts" to arrive only to realize we have been given a big box containing the screws but not the missing drawer pieces. It took overall 2 months so far and the situation has been unresolved. Our coffee table remains with missing parts.

Their customer service is really poor, unhelpful, and one email even had a very passive aggressive tone, after a couple of follow ups (as we have been waiting for weeks without updates) as if they are the ones to be upset with us.

I bought from Trendrom recently. I had doubt since it has lot of complains here in trust pilot. So I send them a mail and asked why they have so low ratings here.
They replied with a big explanation. :)
Anyway I ordered a dinning table after that and I am very satisfied with the quality and the delivery time. They delivered it to my house. There was a small scratch of the table frame during the delivery but it is under the table so I really don't have an issue form that.

I'm happy with the service. Bed have arrived intact and quality looks better than on the website plus it was firmly packed to avoid any damage. I'm not giving top score because webshop support is quite slow (although they always respond to email it takes up to 48h to wait for the respond) plus on top of that delivery company they are using is also quite slow with delivering things (It was over a week between date when it was picked up from shop and delivered to me, in that time there was nearly no information from DSV where the package is and when it will arrive at my place ... and there were no way to contact DSV directly and ask about it so I can just imagine how stressful it can be if something happens). But as I said when it comes directly to the webshop they have to improve support and it will be top notch.

I bought a table.delivered with a damaged surface.quality is bad.the table is expensive.there is no warranty service and e-mails arr not answered.do not buy from this comany.......

THIS WEBSITE SHOULD BE BANNED
I have never believed that something like this is possible
It is unbelieveble HOW CAN THEY FOOL YOU LIKE THIS
IT IS A SCAM
It seems that the 'owner' of this company is one of the most wanted people by Norway police.
I have ordered a dining table with 4 chairs in february and never received the order and never got any response from them.
Such a scam!
Avoid this company
Scam scam scam scam

The product was good, customer support was really bad. They sent me a damaged product and when I contacted customer support, they wouldn't even reply. Then I didn't have any options but to contact the payment company Klarna and opened a dispute. Then after klarna pushed them, the support finally replied and offered me 50% discount on the broken product! They also replied me in different mails asking same questions. Eventually I managed to get a new product, but took me more than a month.
To me, this was the worst customer support I have ever experienced.

Slow delivery and pick-up point NOT home delivery as ordered!
- I had to get in touch with the customer service in order to get my chair delivered. one week after I got a confirmation that my chair is on its way, nothing has changed based on the tracking number.
- Order a chair with home delivery. That was also the reason I order from them. Had specified it on my order, even stated on my orderconfirmation but I had to pick it up a delivery point.
Even if it is stated does not mean it will be home delivery said the customer service and referred to a small bullet point in their purchasing conditions. Why such info is not stated CLEARLY. if so, this is false ads for me. what kind of delivery service they provide and the customer has bought must be 100% clear and transparent. Won´t order from that shop again

I ordered 6 chairs with delivery of 1-2weeks.. after 3 weeks waiting I send an email to the customer service... After 7 days I got a new ordrebekreftelse with new delivery time of 3 month!!! I contacted them again ..that's now 2 weeks ago and still no answer!!! I canceled my order now. Good that I didn't pay in forhand. Really the worst unprofessional online service I ever experienced... I order a lot online but never ever again here.