Poor auto bot customer service complaint handling. It did not address the complaint of cold food with an unduly long delivery time with several stops. There is no live person you can deal with . In fu... See more
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Review summary
Based on reviews, created with AI
Based on these reviews
They’re running a Buy One, Get One Free deal on Uber, and there’s an option to upgrade the BOGO for $4.80. However, Uber doesn’t clearly disclose that the $4.80 upgrade applies to each burger, not to... See more
I usually use UberEats pretty regularly but after this experience I do not trust this company. I got the wrong order and got a phone call from the other person who ended up with my food. Very unsettl... See more
Its astonishing how many extra fees they ask for orders. Especially small orders from around 15 euros will easily hit the 20 euro mark because of all the high fees. Also, they do not show you these... See more
A few months ago when I used uber eats the support was terrible. When there was a problem, I felt like the uber staffs were just doing scripted responses...I'm not sure if it's because they were umm..... See more
Numerous times I go from a delivery from 20-30 mins to close to an hour. Sorry for the delay due to another delivery blah blah blah, or the delivery is combined with an abundance of deliveries to... See more
Uber shouldn't be able to carry food orders. I've had the same driver drop off my McDonald's order & each time they've stolen part of my order. Even though I've messaged about this on the number the... See more
Uber eats charged my Credit Card instead of SNAP leaving us without funds to pay utilities. No apologies...no resolution. You cannot contact customer service - numbers found online are no longer fun... See more
Absolutely discusting lying service .. refrigerated food has 20 mins outside fridge but mine been sat instore over 2 hours .. uber no help via customer service and Morrisons don’t answer phone .. it’s... See more
since getting uber one our wait times have doubled there is less options for drivers the food is regularly later than advised and cold. seems liek they prioritise people who arnt uber one terrible ser... See more
Ordered a McDonalds through the McDonald's app. App showed food leaving restaurant for delivery 15 minutes before receiving text from Uber eats saying it was on it's way. Food arrived stone cold. Ube... See more
Tried to order food at 4:15pm said food would be here between 5:30and 6pm at almost seven when two different drivers went to the store sat there then left without my food I contacted support 2 differe... See more
The food packaged arrived completed destroyed, food reversed, impossible to be assisted by UberEats, an IA bot which did not report our issue, a pending claim which has still to be sorted while money... See more
Uber Eats is nowhere near fit for purpose. 4 out of 5 orders are incorrect. The service is horrendous. Everything about their business model is fundamentally flawed. Call the restaurant or takeaway an... See more
AVOID: if I could give 0 stars I would, UBER eats have THE WORST customer service, the driver delivered our food stone cold after an hour of having it in his car (he didnt have it in a heat proof bag)... See more
Horrible company, steeling your money. Too many times have they denied me my money back when failing to deliver hot food due to drivers error. I've had enough of getting 25kr voucher for a 200kr o... See more
Uber eats is a scam they take money out your account with out your consent we keep getting notifications about money being taking n put back and they don’t even out the full thing!!!! Why wouldn’t say... See more
Ordered a warm pudding from a dessert shop. Driver collected it over 1hr ago and has just been parked up somewhere, and hasn’t moved for 20 minutes completely uncontactable when we have tried to... See more
Ordered via the Mcdonalds App, mostly incorrect items received. Ordered: 1 x Double Sausage + Egg McMuffin 1 x Large Latte 2 x Hash Browns Received: 1 x Breakfast Wrap (No Sausage) 1 x H... See more
Ordered a meal from Mak Halal via Uber Eats the driver did not deliver the meal, took a photo of himself in the dark nowhere near my home, when tried to call i wasnt allowed to connect. when i riased... See more
Just requested my account be deleted. The customer service is complete trash. Once I ended up with food from a verified gas station posing as a restaurant with proof and my Daughter became ill. Escala... See more
Done with uber. Deleting the app. They hire people who can't even deliver to the correct address - and that thier ONLY job. Multiple times drivers have delivered to incorrect address despite it being... See more
Never order through these lousy delivery companies but first and only time we do it to get breakfast delivered for 2 people the pleb driver delivers the wrong food and a meal for one person. Yeah we g... See more
Delivery driver stole our order then falsely claimed delivered. I reported the issue immediately on the App and was only refunded the original receipt price. 20min later only to find out the Driver wa... See more
Placed an order and only after the order was paid for, the delivery time was changed by an entire hour. After finding this out I IMMEDIATELY tried to cancel the order. Uber Eats wanted to charge me ov... See more
The driver either delivered my lunch to a different place or didn't deliver it at all. The app stated she did. Contacted customer service, they are non existing actually, are they actually paid to say... See more
Uber eats has useless customer service Received an order that cost over $90, 4 meals, showed up soggy, cold and inedible. The order was tossed into the bag and squished together so bad The chicken f... See more
They lie about how long it will take, allowing drivers to deliver other orders and sit at other restaurants all after they have picked up your food, allowing it to go bad and become cold. However, the... See more
Never tip Prior to recieveing your order. If you get your order and its wrong they will refund you and deduct the tip from the refund and lock the transaction so you can't adjust the tip. that should... See more
Uber Eats customer service has gone downhill. They advertise fake discounts to make you place an order, and once the order is placed, the problems start. The ETA keeps changing, and after waiting... See more
Horrible customer service Slow drivers Cold food ALWAYS. refunds take days when it should be automatic. Drivers cancel orders for no reason .. Waiting can take hours . Money missing and Ube... See more
Very disappointing experience with Uber Eats and Kaspa’s (Eltham branch). An order was never delivered but marked as completed by the driver. Despite multiple attempts to resolve this, Uber Eats r... See more
Terrible experience. My order was repeatedly delayed, and when I tried to cancel, I was told I’d be charged the full amount if I did. With no real option, I waited through further delays — only for Ub... See more
Unprofessional. Criminal behaviour. Don’t care about customer. RIPPED ME OFF. i hope restaurants stop using Uber Eats and start doing their own private delivery service. I would pay more if I knew Ube... See more
Pity there isn’t a no star option. My food arrived an hour late & stone cold. I have spent hours trying to resolve, they have given me a £5 credit for food that was thrown away. The UK consumer regu... See more
Delivery was considerably delayed because no driver was available. While waiting, I contacted support to say I was concerned the food would arrive cold. It did -- the food was completely cold an... See more
Brought me raw food didn’t do a refund trying to avoid it like all companies and then cold food then same and next delivery! Ridiculous what a waste of money also uber one lies to you when you go to u... See more
1 star is even too generous for this company. Ordered a food delivery, it arrived stone cold, 5 minutes after expected delivery time, a total wait time of over 1 hour. Contacted customer service to be... See more
Second and last time ordering from them. First time cold food second time ETA moved from 20-45 mins (latest 11:41) to well over hour (now saying latest 12:31) and still awaiting a driver to accept. Ov... See more
Youre putting everybody at risk by removing the tip button... I dont want my food to get spat on by some driver because yall were stupid and decided to remove the tip button. Especially considering th... See more
It is very common these days for the delivery drivers to not care if they see no tip. Like myself that like to tip cash i get frustrated because the drivers literally leave your food anywhere. I cal... See more
Don't even spend time with Uber Applying for delivery driver took me 5 minutes to JustEat to accepted but with Ubereats its been 3 months insurance certificate keeps rejected.. i have chat with doz... See more
Uber Eats is a safety nightmare disguised as convenience. The driver in the app often isn’t the person who shows up—I’ve had a woman pictured, and instead a man arrived… with a child. And the deliveri... See more
Yesterday I placed a new order on the app, for various reasons the driver did not deliver the order, it did not reach me, the value of 83 pounds. I immediately filed a complaint and spoke to someone t... See more
Not even 1 star. DELETE your apps now - fraudulent activity, unauthorised orders that can not have come from inside Uber eats. No one has responded, can’t speak to anyone, dropped from calls. Disgusti... See more
Ordered early morning selected what I wanted, scheduled for delivery mid afternoon. Get a call from the restaurant they are sold out of everything I ordered asked them to cancel and they instructed I... See more
Very bad experience. Never gonna order from them. The driver didnt deliver items but marked them as delivered. How can they do that? Also rubbish customer service. I am still waiting for my refund. T... See more
2.4
Poor
111K reviews
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0 stars…
I am giving one star because it won't allow 0!!!! It deserves 0 stars. The driver left my order by elevators in a random building. He called me to ask for the address which he should have, right? Anyway, he didn't even speak English. Lol.. They hire people who can't speak or understand English. I called the restaurant and they said we have a translator here and he said he left my order by the elevator because he had to go. Drivers need translators if they don't speak and understand English. Needless to say, I didn't get my order. I spent 30 mins going back and forth with chat messages about my refund and still didn't eat. Customer service chat boxes are the worst!! I am still waiting on the refund of the tip paid upfront. He doesn't deserve a tip. I have used Uber eats twice, this being the second and worst experience. I wished I had read the reviews first, I would not have bothered. Zero stars.
11 February 2026
Unprompted review
Worst delivery service there is
Worst delivery service there is. Dont waste your time OR money.
Didn't recieve half my order after waiting 2 hours for delivery and refused to give me my money back for items not recieved. It's called theft. Need shutting down, worst customer service ever
11 February 2026
Unprompted review
Incorrect charge with no matching order – Uber Eats not responding
I was charged £15.53 by Uber Eats on 31 January with no matching order in my account.
I contacted Uber Eats through the app regarding this incorrect charge, but received no response.
There was a valid order for £15.67 on the same day, which is correct.
The £15.53 charge has no receipt or order reference.
Due to the lack of response and unresolved billing issue, I no longer trust Uber Eats and will not be using the service again.
31 January 2026
Unprompted review
Terrible service
Terrible service. Any problem you might have they just give you a generic answer and do not solve or reimburse anything.
12 February 2026
Unprompted review
Here's my utmost honest opinion about you.
Let me tell you whats utterly wrong with your company when it comes to your employees. Your employees don't give an utter care in the world about any delivery they take, whether it be soaked, destroyed, half eaten or drunk, they bring it in the most diabolical state anyone's ever seen and whenever someone tries to get help for it, you go; "Sorry, thats the restaurants problem" and shove the issue off into our faces. Your are without a shadow of a doubt such a careless bunch of human waste and need to improve DRASTICALLY. You need to start caring about your customers more, start cracking down on your USELESS DRIVERS/DELIVERERS and actually provide an amazing service. Your competitors aren't nearly close to as bad as your company is if you keep the deliverers you have currently, the ones who do not care about anyone but themselves.
12 February 2026
Unprompted review
didn't even honour their own promo code
they have me a code for 3 orders and it only worked once. First order was ok,the second (and absolutely last) was a fiasco
Both orders were grocery and the second not only gave me a fraction of what I ordered I tried everything possible to have it rectified with nothing that could be described as a possible customer service was available. The driver was "well that's what it is and now the order is closed so I can't review it" so from front line to endless loop of useless boys I see how clearly the company value customers. And yes, at full price because they didn't honour their own promo code.Never again going to even try.
11 February 2026
Unprompted review
I had ordered two subs and didn’t…
I had ordered two subs and didn’t realize until a second later that it was to my address but I was somewhere else. When I went to edit address they asked on my app do I want to cancel my order and of course I did so I could reorder and have it sent to the address where I was.
When I looked at my email Uber Eats charged me a $28 fee for cancellation!
I called Uber Eats support, the lady on the phone wasn’t very pleasant and said they couldn’t take off cancellation fee!
I cancelled my account and deleted the app. Uber Eats is a rip off!!
11 February 2026
Unprompted review
Ordered mcdonald's never came won't…
Ordered mcdonald's never came won't give me a refund disgrace dont use thieves
12 February 2026
Unprompted review
Hour and a 1/2 to get my food
Hour and a 1/2 to get my food. And you charge me a cancelation fee..
By the time the food gets to me, it would be unedible too cold..
11 February 2026
Unprompted review
I’ve used Uber and Uber Eats for years…
I’ve used Uber and Uber Eats for years — 600+ rides plus many deliveries — and this situation completely changed my opinion.
I ordered sushi because the listing said “Buy One, Get One Free.” I assumed the second item would be applied automatically when selecting the promo item. It wasn’t clear that I needed to manually add two.
I received only one portion and contacted support. Their response: “You should have added two.” But instead of offering any reasonable fix, they refused every solution:
• sending the missing item (I even offered to pay delivery)
• enabling pickup
• reissuing the order
I wasn’t demanding a refund. I wanted the missing promo item or a practical way to get it. Support repeatedly closed the chat with “we already helped.”
This is not customer service — it’s ticket-closing. Promotions should be clear, and when there’s confusion, a company this big should handle it with fairness and basic respect.
11 February 2026
Unprompted review
I’m so disappointed with this service
I’m so disappointed with this service, driver was SO lazy didn’t even bother getting out his car. We did not receive the food and after an hour of waiting we didn’t even get a refund !this is ridiculous
11 February 2026
Unprompted review
worst customer service
I'd give 0 starts, or even negative, if I could. I had ordered from uber eats and thought it went through but didn't receive any confirmation email about the order. I checked my app abot 30 mins later and it wasn't working and said something like "oops, something's gone wrong" and it wouldn't refresh. Checked my email again and no confirmation. I went and physically picked food up because it hadn't gone through. I woke up the next morning and an email from Uber eats had been sent at 2:38am saying my food was delivered. I still had no confirmation email. The food was sitting out on my porch all night. I called the next morning and they said because the food had been delivered, there's nothing they could do for me. I asked to talk to someone higher up and they said expect a call in 48 hours. I didn't receive a call. I finally called back and they again said there was nothing they could do for me. Holy smokes, in my 40 years of being alive I've never experienced worst customer service. Anyways, would not recommend and will never be using Uber Eats or Uber again.
31 January 2026
Unprompted review
Avoid looking at app, they are thieves
I was browsing on their app the other day just looking at what they would charge for an order. I decided not to go ahead with and to my knowledge I had not confirmed or verified anything. Later in the day I noticed that they had charged me for 2 orders which I had not made. Since then I have been constantly trying to get this resolved through their support chat. They told me at one point I wouldn’t be charged but a few days later the charge went through. They keep asking to same scripted questions over and over and except you to continuously repeat the issue, no doubt hoping you’ll give up. The issue is still ongoing
8 February 2026
Unprompted review
Awful service
The restaurants there are great but the platform is awful!!!
No Service at all.
They promise discount at the cashier and then they charge the entire sum.
Even if you cancel right afzer placing the order. You get charged the ENTIRE sum.
Not customerfriedly at all!
10 February 2026
Unprompted review
This company I feel discriminated…
This company I feel discriminated against me. I signed up to deliver however I discovered I entered one of my digits wrong on my Social Security number so my background check came back. It’s not being able to verify my social. I contacted CHECKR and was told to contact Uber Eats that they could fix it for me and resend the link for them to verify my Social Security number. I contacted Uber Eats and told them this an Uber eats said that they can’t fix it. I have to go back and speak to CHECKER so I went back and I spoke to them again and they’re telling me the same thing that Uber Eats has the tools to fix this issue. However, Uber eats are refusing to allow me to fix the issue and I believe it’s because I’m Nigerian living in America. In which I explained to them this and now all of a sudden, I’m having all of these issues. I Also Dr., Uber in Nigeria with a LEGIT Uber account so I don’t understand. What’s the issue in America. As I’ve applied to drive in America. Uber Eats is telling me that third-party that does their background checks has the tools to fix my issue but my third-party are telling me they don’t have the tools they’re saying that Uber Eats has the tools to fix it. I keep getting the runaround.
10 February 2026
Unprompted review
Ordered early morning selected what I…
Ordered early morning selected what I wanted, scheduled for delivery mid afternoon. Get a call from the restaurant they are sold out of everything I ordered asked them to cancel and they instructed I do through the app. Doing so I was fully charged for the order with absolutely nothing to show for it. They didn’t have what I ordered and I didn’t want anything else. So frustrating the worst customer service ever. I will be calling the bank for a charge back this is ridiculous
10 February 2026
Unprompted review
Terible customer service
Terrible customer service! Can't get to talk to anyone even as a Uber one member. Till I can get answers Doordash it is. Totally ridiculous.
10 February 2026
Unprompted review
Hungry and beyond irritated
I had the worst experience on my last order. I have never dealt with such stupidity from someone. you can’t reach anyone, and the “person” in chat tells you illogical information. I try to connect to a manager because the customer service was so bad but he wouldn’t even acknowledge that I wanted to speak to a manager. On top of that, I tried to send an email somewhere, or call somewhere afterward, and there’s literally nowhere to call or email to speak to somebody, anybody to express the dissatisfaction I have. This lead me to cancelling my Uber 1 membership because how horrible this experience was.
10 February 2026
Unprompted review
i have found that a family member is…
i have found that a family member is using my card i reached out to uber who found the linked account i asked for it to be closed and yet transactions are still going through 323.00 spent in january from my card and they refuse to help absolutely shocking company
10 February 2026
Unprompted review
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