Web.com UK Reviews 621

Pretty Poor, turned off customers website, failed to do a simple nameserver change and twice closed the support ticket.
I am a 3rd line infrastructure support engineer with over 30 years experience managing and building data centres snd know when I am being told rubbish.

This company is absolutely awful. They have apparently closed down their European operations along with all UK websites. Personally I have lost my website and all associated email accounts overnight. Web.com have failed to answer all messages via email/telephone from myself, they appear to have hibernated - truly shocking behaviour!

Debbie is brilliant customer service lady from web.com

The worst company I have dealt with in years!
They give very little notice that they are shutting down their products and then make it so difficult to migrate them elsewhere in the limited time.
Steer clear of this company at all costs!

Well 1 star is 1 too many. Paid an extortionate amount for an e-commerce site that never worked properly, charged for add-ons that never worked or existed. Trying to get over £400 back from hosting overcharge two years ago…it was never refunded now everything has gone because they own the £2000 website that I paid for. Avoid at all costs and any company associated with them. I used to get cold calls from people working at web.com saying how useless my site was… imagine their surprise when I would tell them it was one of theirs!!

We have paid Web.com a substantial amount of money, yet to this day they have delivered nothing. Their support is virtually nonexistent – slow responses that take weeks (when they bother to respond at all), and now their main phone line has a message saying all products are suspended, then it just cuts you off.

The development team is completely inadequate. They can’t even do a simple migration properly, let alone sense-check their own work. We were told we’d be upgraded from their basic website builder to WordPress, but they still haven’t finished the work after an unreasonable amount of time.

This company has shown itself to be unprofessional, unreliable, and frankly incapable of providing the services they advertise. Do not waste your time or money with Web.com.

Web.com are being unsupportive in the process of them closing down. You are unable to speak with anyone, despite the urgency because of their late notice of closure. They're not reading emails properly and sending generic closure responses to specific emails

We have been asking for login details for almost a month and they send us nothing!

Their web hosting is overpriced. Service is ok usually (through the normal outsourced factory service company). Nothing otherwise particularly against this company but they're just your usual US-based corporate entity, reaping as much money as possible from their customers.
In my particular case, my annual hosting account automatically renewed ahead of the invoice date when I was about to cancel and move to an alternative host with better sustainability policies. My fault for not noticing the auto-renewal, but was hoping they would at least recognise the situation and cancel/refund the renewal. Of course, they wouldn't do that ; instead offering a credit on the account which I don't want to use. Ah well.

The company suffered from a lack of clear communication, frequent team turnover, and an overall lack of consistency, which made it challenging to work with the company.

This is the start of a relationship that will go a long way.
They were deligent and profe in the way they have been guiding me.
I am delighted to have choosen them.

Web.com provided me with an excellent work for my website for 10 years now. The the three staff that handled the setting up of my website and later did the amendments are very efficient and professional in their actual work and conduct. I highly recommend Web.com

Worked with, sharif & jack both very helpful and good to communicate with

I have been working with Garry now for over a year, and he has been really helpful and understanding of our goals and how these match with the web.com service proposition.

Jacob Halliday and the staff at web.com has been doing a great job of looking after my website for around a decade. Keep up the good work.

Sharif has done an excellent job with regards to my website. Very helpful, creative and negotiated discounts too!

Once again thanks a lot to Sharif.

I am web.com client since 2018.
Initially I was dealing with Gay and now Sehresh.
Sehresh explored my exprience with the new website and we also discussed SEO for my website.
Sehresh and other team members are always very helpful, listen carefully to our needs and and what we wish to achive.

My contact at Web.com is Serish. She's outstanding in handling client interactions. Her intelligence and readiness to help really stand out. Serish's knowledge and friendly nature make every situation easier and always ensure a smooth experience.

Since having Sharif Mokrane as our account manager it has been a lot more of a smooth running process with web.com.

He is always happy to help and answer any questions.

He always ensures any problems we have are dealt with efficiently and always keeps us posted on progress.

Always had quick reliable service from Gary, nothing is ever to much trouble