umobix.com Reviews 672

TrustScore 4 out of 5

3.8

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. People appreciate the user experience and find the app easy to navigate. The application is considered helpful, especially for monitoring purposes, and many consumers have had positive experiences using it to keep track of their children's activities. A significant number of reviewers have expressed satisfaction with the customer service, highlighting the staff's patience, knowledge, and quick response times. However, some consumers have reported issues with payments, such as unexpected charges and unauthorized deductions. Some people have also mentioned that the data updates can be slow, and certain functionalities may not work as expected on some devices. A few reviewers have reported negative experiences with customer service, stating that they did not receive adequate assistance.

Based on these reviews

Rated 4 out of 5 stars

I messaged support and it took longer than I expected, but when they answered, everything was explained clearly. I appreciate calm and patient assistance. The app itself works steadily for my needs. T... See more

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Rated 3 out of 5 stars

I noticed my uMobix subscription renewed on its own and I must’ve missed that part when signing up. Could someone explain how the automatic renewal works in simple terms? I’m not upset, just trying to... See more

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Rated 3 out of 5 stars

i got this app coz i wanted realtime updates on my kid’s phone. i didn’t realize it doesn’t update right away, it works, but i was hoping 2 get updates faster. If that’s not a dealbreaker for u, then... See more

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Rated 3 out of 5 stars

app itself does what it’s supposed to do but noticed a charge I wasn’t really expecting…. Prob missed smth in the subscription details, still using it since tracking works fine…..

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Rated 5 out of 5 stars

I am very satisfied with Umobix! The technical support service is answering immediately and is solving my issues with lot of help. Specially the worker Nicky Brown gave my tips about my problem that w... See more

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Rated 5 out of 5 stars

It's the best smartphone monitoring app that I have come accross.. I have used other apps but none has this detailed tracking system. I did face some issues and Nicky Brown helped resolve everything w... See more

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Rated 5 out of 5 stars

This is the best smartphone monitoring app ive came across. Customer service is on point super quick response always Nicky Brown is very knowledgeable and always willing to go the extra mile. I swear... See more

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Rated 5 out of 5 stars

Recently started using this app to keep track of my 2 teens app was easy peasy to install and customer service is great they answer all of my questions in a timely manner Nicky Brown is one of their... See more

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Rated 1 out of 5 stars

Beware of this scam..... Initially they sign me up for INR 87.99 (on 27 May 2025). But then without me authorizing they deducted INR 4,354.99 (On 28 May 2025). After this i cancelled my subscription i... See more

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Rated 5 out of 5 stars

Saved my son from falling into a crypto scam his friend shared via discord. Running it on android and it’s mostly smooth. App usage logs are helpful. Screenshots take time to appear but eventually sho... See more

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Rated 5 out of 5 stars

If you want the best Smartphone monitoring app then this would be it. I have tried countless others that never ended up working. I've been using umobix for 3+ years, its easy to navigate, and the few... See more

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Rated 5 out of 5 stars

Customer support is awesome. Creating this type of software is difficult because you have to make sure that your child can not block or remove this service, so set up can be a pain. But it's worth i... See more

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Rated 1 out of 5 stars

Worst company I’ve ever dealt with. I subscribed last year and immediately discovered that your app couldn’t even be used on my child’s phone due to technical issues on the mobile. Within 48 hours (... See more

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Rated 1 out of 5 stars

I signed up for a 97p trial, next day they tried to take £47.99 from my account, when I try to access my account it says my credentials are not recognised . Obviously a company that are total scam... See more

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Rated 5 out of 5 stars

i started using umobix when my son got his first phone. the app is simple to navigate & i like that. umobix been helpful esp with screen time. wish it had more alert settings but i can manage. trackin... See more

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Rated 1 out of 5 stars

After reviewing previously and being told UMOBIX had resolved the issue, today this company charged $49.99 to my bank AGAIN! This is a phishing scam company that does not take calls. They are going in... See more

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Rated 1 out of 5 stars

So costly, doesn't work, impedes target devices internet efficiency and battery life SIGNIFICANTLY. Customer service did not help me whatsoever. When I asked to cancel and get a refund, they disappear... See more

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Rated 5 out of 5 stars

Ever experience I have with Umobix is great. I love everything about it from the ability to see messages, calls, social media, right down to the location tracking app which is so accurate! You can't g... See more

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Rated 3 out of 5 stars

quite useful But my video and audio streaming function is not working, asked for support but they tell me the development team is trying to fix my problem. It has been 3 days but still no update o... See more

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Rated 5 out of 5 stars

I spoke with Victoria Davis with customer service and she went above and beyond to make sure I understood everything she explained. She’s knowledgeable and quick to give solution.

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Rated 1 out of 5 stars

Thieves. I installed Umobix and then discovered that alot of its functionality doesn't work on iPhone. Within 1 hour of my purchase I requested a cancellation, which according to their policy... See more

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Rated 1 out of 5 stars

This is fraude. They say that evrything is easy to setup and when we have to beleive it is working perfectly. Well. The app gets blocked once the targetphone runs without google play services, or even... See more

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Rated 3 out of 5 stars

I didn’t realize my plan would continue automatically, thought it stopped after one month. That’s partly my fault for not reading closely, but I do wish it were more obvious. App itself works quite ni... See more

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Rated 1 out of 5 stars

UMobix has AGAIN accessed my bank account for $24.58. This time it went directly to the fraud department where they have been investigating this SCAM company. They identify as a mobile tracking comp... See more

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Rated 4 out of 5 stars

umobix works on my husband’s phone with no major issues. sometimes app usage doesn’t show instantly but appears eventually. thanks for good service.

Company replied

Rated 4 out of 5 stars

i was looking for an app to monitor my kids phone usage, specifically to see who he was talking to & doing on social media. i tried a few options before but they didnt have the features i was looking... See more

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Rated 4 out of 5 stars

I signed up on a 97p trial or something and they took £47 out of my account the next day and are refusing to give it back to me. On top of that I can’t even access my account to cancel the subscript... See more

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Rated 3 out of 5 stars

I wish there was a way for review with 1 star I came to buy the subscription for a month by mistake It took money 2 time I have emailed them nicely After sometime they stop responding Well... See more

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Rated 4 out of 5 stars

so i was really worried about my daughter, she’s been actingweird lately, like not talking much & always on her phone late. i got this so i could see what she was up to. customer support was really he... See more

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Rated 5 out of 5 stars

This is a great app depending what aim it is used for and it does the job in what it says it is for. I have had back and forth installing it, but then decided to get help through the chat portal and t... See more

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Rated 1 out of 5 stars

I wouldn't even use one ⭐, but I had to in order to continue. This is literally the worst tracking app I've ever used. It doesn't sync recent activity, barely anyway. Mostly stuff that was a year old.... See more

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Rated 5 out of 5 stars

I have been using the Umobix app for about a year or so now. And you can't beat it for monitoring a child's device to protect them. And customer service is the best. I just contacted them today and vi... See more

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Rated 5 out of 5 stars

As usual I have when needed contacted support for help with any issues I have and as usual they always come through again and again!!! And yes I can definitely say it is the best tracking software out... See more

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Rated 3 out of 5 stars

Saw people say umobix was super detailed but tbh its not as real time as i wanted on iphone ig thats on me for not reading first but i haven’t noticed other cons yet within 2 mths

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Rated 1 out of 5 stars

Be highly careful when using company's cheap Geotracker service since it's a catch to sign you up to their more expensive autorenewable service, without clearly notifying you that you are creating a... See more

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Rated 5 out of 5 stars

There are many features available, the ones I rely on work well, my fav is remote camera activation. Ive been using it for several months, and I’m comfortable with it, balance matters to me.

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Rated 3 out of 5 stars

Decent app, has the best remote location tracker. The only thing is that on iPhone you have to know iCloud password and get thecode from monitoring phone. It's been around a month of usage, it's not p... See more

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Rated 1 out of 5 stars

On May 15, 2025, I made a purchase using my credit card. However, they charged me far more than the amount shown during the payment process. I decided to give it a chance, but the app turned out... See more

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Rated 3 out of 5 stars

Me & my wife got umobix to track our teen son, he's always online and we were gettin worried. It’s pretty good for watching his calls and msgs but the updates on ios r sloooow, takes like a whole day... See more

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Rated 5 out of 5 stars

This week, I tried UMobix and I really like it. From the moment I reached out, their customer service was prompt, friendly, and genuinely helpful. I had a few technical questions, and their tech suppo... See more

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Rated 5 out of 5 stars

I have been using Umobix now for about a yearand a 1/2 now. And it is awesome! Particularly the best part is the customer service chat. I had a sticky issue tonight and Sophie very patiently got me th... See more

Company replied


Company details

  1. Software Vendor

Written by the company

uMobix is a brand new no hogwash mobile tracking app. We understand the importance of protecting the ones you love, which is why we dare not waste your time with something unworthy of attention. These are the activities you can get and will get with us: Calls, Facebook, GPS location, Instagram, Keystrokes, Messages (SMS), Snapchat, Telegram, WhatsApp and some more.


Contact info

3.8

Great

TrustScore 4 out of 5

672 reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 3 out of 5 stars

Unexpected renewal

Didn’t realize the plan would auto renew. Saw the charge and got confused. App itself works fine, just wish that part was more obvious!

28 January 2026
Unprompted review
Rated 4 out of 5 stars

Good experience

Good experience, just small glitches once in awhile

27 January 2026
Unprompted review
umobix.com logo

Reply from umobix.com

Hi, Nicole!

Thank you for taking the time to share your feedback with us. Your input is extremely valuable! We’re very glad to hear that you had a good experience overall, even if there are small glitches from time to time.

We will continue improving uMobix and make the user experience only better.

Best wishes,
uMobix team

Rated 4 out of 5 stars

Monitoring is solid

Monitoring is solid, just got confused bout renewal at first

23 January 2026
Unprompted review
umobix.com logo

Reply from umobix.com

Hi, Harry!

Thank you for taking the time to share your feedback with us. Your input is extremely valuable! We’re very glad to hear that the monitoring works well for you, and we appreciate your honesty about the renewal confusion at first.

We will continue improving uMobix and make the user experience only better.

Best wishes,
uMobix team

Rated 4 out of 5 stars

Works well with minor delays

5 February 2026
Unprompted review
umobix.com logo

Reply from umobix.com

Hi, Lara Ashburn!

Thank you for taking the time to share your feedback with us. Your input is extremely valuable! We’re very glad to hear that our service works well for you, even if there are minor delays from time to time.

We will continue improving uMobix and make the user experience only better.

Best wishes,
uMobix team

Rated 5 out of 5 stars

mixed feelings… took a bit to…

mixed feelings… took a bit to understand how renewal works + slow support replies. But app is good so still using it

24 January 2026
Unprompted review
umobix.com logo

Reply from umobix.com

Hi, Yasmin!

Thank you for taking the time to share your feedback with us. Your input is extremely valuable!

We are glad to hear that you find the app useful and continue to use it. We are working on improving our response time so we can help you even faster in the future.

We will continue improving uMobix and make the user experience only better.

Best wishes,
uMobix team

Rated 5 out of 5 stars

App loads quickly and gives clear info

21 January 2026
Unprompted review
umobix.com logo

Reply from umobix.com

Hi, Samuel!

Thank you for taking the time to share your feedback with us. Your input is extremely valuable! We are very glad that the app loads quickly and provides clear information for you.

We will continue improving uMobix and make the user experience only better.

Best wishes,
uMobix team

Rated 3 out of 5 stars

works good but billing confused me

app itself does what it’s supposed to do but noticed a charge I wasn’t really expecting…. Prob missed smth in the subscription details, still using it since tracking works fine…..

6 February 2026
Unprompted review
umobix.com logo

Reply from umobix.com

Hi, Demi!

Thank you for taking the time to share your feedback with us. Your input is extremely valuable!

We are very glad that the app is working well for tracking. We understand your concern about the unexpected charge and appreciate your patience — it’s possible some subscription details were missed.

We will continue improving uMobix and make the user experience only better.

Best wishes,
uMobix team

Rated 5 out of 5 stars

Awesome

I spoke with Victoria Davis with customer service and she went above and beyond to make sure I understood everything she explained. She’s knowledgeable and quick to give solution.

7 February 2026
Unprompted review
umobix.com logo

Reply from umobix.com

Hi, Bernice!

Thank you for taking the time to share your feedback with us. Your input is extremely valuable! We are very glad that Victoria Davis provided you with excellent support and helped you understand everything clearly. We’ll be sure to pass along your kind words to her.

We will continue improving uMobix and make the user experience only better.

Best wishes,
uMobix team

Rated 5 out of 5 stars

reliable service

been using umobix for 7 mons now and it’s steady. sometimes small glitches pop up but usually fixed after refresh.

24 January 2026
Unprompted review
umobix.com logo

Reply from umobix.com

Hi, Ayers!

Thank you for taking the time to share your feedback with us. Your input is extremely valuable! We are very glad that uMobix has been steady for you over the past 7 months, and we appreciate your patience with the occasional small glitches.

We will continue improving uMobix and make the user experience only better.

Best wishes,
uMobix team

Rated 4 out of 5 stars

needs small improvements

tracking features work well. I did have some questions about billing but support helped and clarified everything. Since then it’s been okay

19 January 2026
Unprompted review
umobix.com logo

Reply from umobix.com

Hi, Hannah!

Thank you for taking the time to share your feedback with us. Your input is extremely valuable! We are very glad that the tracking features are working well for you and that our support team was able to clarify your billing questions.

We will continue improving uMobix and make the user experience only better.

Best wishes,
uMobix team

Rated 3 out of 5 stars

doesnt work for ios ??

I was using it for iphone and then found out it’s no longer supported. Support sent me email and offered alterenatives but I decided to cancel my plan. pity cos i liked it

31 January 2026
Unprompted review
umobix.com logo

Reply from umobix.com

Hi, Henry Briggs!

Thank you for taking the time to share your feedback with us. Your input is extremely valuable!

We are very glad that our support team could assist you and offer alternatives, even though you decided to cancel your plan. We’re sorry that iPhone is no longer supported, and we appreciate that you enjoyed using our service.

We will continue improving uMobix and make the user experience only better.

Best wishes,
uMobix team

Rated 4 out of 5 stars

mostly smooth

installation took time but I like how activity timelines are organized. Location and chats tracking work well. 4/5

21 January 2026
Unprompted review
umobix.com logo

Reply from umobix.com

Hi, Margaret E. Arredondo!

Thank you for taking the time to share your feedback with us. Your input is extremely valuable! We are very glad that you like how the activity timelines are organized and that location and chat tracking are working well for you.

We will continue improving uMobix and make the user experience only better.

Best wishes,
uMobix team

Rated 4 out of 5 stars

Tracking accurate enough but sync can…

Tracking accurate enough but sync can lag here and there

29 January 2026
Unprompted review
umobix.com logo

Reply from umobix.com

Hi, Kelly Chartier!

Thank you for taking the time to share your feedback with us. Your input is extremely valuable! We are very glad that you find the tracking accurate, even if the sync sometimes takes a little longer.

We will continue improving uMobix and make the user experience only better.

Best wishes,
uMobix team

Rated 4 out of 5 stars

Th best location remote tracker

Th best location remote tracker

4 February 2026
Unprompted review
umobix.com logo

Reply from umobix.com

Hi, Rosie!

Thank you for taking the time to share your feedback with us. Your input is extremely valuable! We are very glad that you find our app the best for remote location tracking.

We will continue improving uMobix and make the user experience only better.

Best wishes,
uMobix team

Rated 4 out of 5 stars

Everything works fine but menu layout…

Everything works fine but menu layout kinda confusing at times

3 February 2026
Unprompted review
umobix.com logo

Reply from umobix.com

Hi, Angelica E. Fried!

Thank you for taking the time to share your feedback with us. Your input is extremely valuable! We are very glad that uMobix is working well for you, and we appreciate your note about the menu layout being a bit confusing.

We will continue improving uMobix and make the user experience only better.

Best wishes,
uMobix team

Rated 5 out of 5 stars

Nicky Brown was great to talk too…

Nicky Brown was great to talk too really helped with my problems and resolved my issue .

4 February 2026
Unprompted review
umobix.com logo

Reply from umobix.com

Hi, Jon!

Thank you for taking the time to share your feedback with us. Your input is extremely valuable! We are very glad that Nicky was able to help you and resolve your issue so effectively.

We will continue improving uMobix and make the user experience only better.

Best wishes,
uMobix team

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