UPS UK Reviews 86,850

Around December my parcel was handed over to ups by the retailer the tracking showed awaiting your parcel it sat like that for 7 days. When the package arrived it was opened up very clearly on purpose... See more

We absolutely love having Andy (GTW42) from Gatwick as our UPS driver! He’s friendly, professional, and incredibly patient. Andy always goes above and beyond to make sure our packages are handled smoo... See more

Very poor service. Tracking App is also inaccurate. No delivery updates received. Two weeks now im waiting on a very small parcel from Rep of Ireland to uk. Customer service you wait for 2 days to ge... See more

Further update - It has now been almost TWO MONTHS and still no delivery. I have already supplied UPS with consignment details and they have washed their hands of responsibility saying it is with US... See more

Would strongly recomend never buying an item from anywhere if they use UPS for delivery! Worst experiance ive every had from a delivery company. Delay after delay and ignoring emails with infomation t... See more

Really want to praise delivery driver for reading and responding to note on package. Allowing me enough time to answer the door, (as disabled & needed to use stair lift & takes time). Most companies k... See more

Courier was cheerful and friendly despite dreadful weather. Timely careful delivery and did not trample my grass as many couriers do but used the path around the edge. Package was handled with care.... See more

For years UPS has been saying “use UPSmychoice to change delivery date” yet this has never worked. There is simply no option to do this. Every other carrier supports this. Can’t list a safe place for... See more

In spite of Gilmore Place’s road work and closures my eye medication has been delivered today on time as predicted by UPS. Great delivery to my suffering eyes! The winter storms in USA also caused... See more

UPS has proven it is impossible for them to deliver a sofa. They provide zero communication—no emails, no arrival calls, and no follow-through on customer service promises. I have spoken to their "a... See more

Superb service today from UPS UK. Spoke to Robert in customer service who tracked down my parcel only to discover it couldn’t be delivered due to a local road closure. However, he managed to get hold... See more

UPS somehow manages to make shipping feel harder than it needs to be. The app is completely useless when it comes to changing delivery dates — it pretends to offer options, then sends you in circl... See more

Once again, UPS has failed to deliver. I was home all day, yet no one called, knocked, or rang the bell. I simply received a message stating I was 'out' and that my parcel was dumped in the next town... See more

Parcel has been notified as ‘out for delivery’ , signature required…6 days. It gets to 6.30 and another email arrives to say it’s delayed…same palaver. Virtual assistant is useless, phone line slo... See more

I just want to say thank you very much and what a brilliant delivery driver who dropped off my parcel today! He walked up our track, carrying a very heavy parcel in the rain and I really, really appre... See more

Appalling, again. Totally confusing messages as to where - 5 days since ‘next day’ despatch - the parcel is. Two claimed attempts at delivery- at least 2 people resident on each occasion. Utterly con... See more

Parcel due to arrive 30/1/26 by end of day. Checked at 19.00. Parcel arrive at Stanford Le Hope at 18.31, 430miles away. Parcel "Out For Delivery" 31/1/26...... "Rescheduled Delivery Requested" which... See more

No attempts made to deliver the parcel while I was at home and was dropped at a pick up point. I received online order from Royal Mail with no issues hence doubt any attempt was made to deliver. Cont... See more

Appalling. Their online platform is clunky, full of bugs, and unreliable. Customer service team are also poorly trained and do not know how to troubleshoot anything other than tracking issues (their r... See more

Absolutely useless. Two attempts made to deliver parcel. No information left on second card as to where parcel was being taken to other than it being their final delivery attempt. Unable to sign up... See more

December needed a 42" tv picking up and after 8 days of nobody actually coming to my house and telling Amazon they had tried but the parcel wasn't ready eventually I was issued a refund and the faulty... See more

It’s the worst courier company. Everyone saying bad things about the cheapest competitor, but actually I’ve never had a problem with them. However, I have problems every single time when using UPS. T... See more

Ordered Wine glasses from Shopbetter24.co.uk and paid £47.00 inc. delivery. Unfortunately they instructed UPS to deliver. 13 days later UPS van arrived but driver demanded I pay £23.01p for disbursem... See more

The item was sent to Czech Republic which sat over a month in the local depot. The incompetent UPS local office did not deliver the item to the receiver despite various contact made to local office. T... See more

Important parcel did not arrive on day/ time expected. after calling someone at UPS i was then told it wasnt delivered because my address is wrong.. i think i know my own address, no one else has a pr... See more

Having had to re book my order due to previous issue below driver sat outside with his van running for 1 minute but forgetting his job was to actually get out of van,knock on door,collect parcel which... See more

Originally sent me an email saying delivery would be Monday 3rd November. No delivery! then Tuesday, then Wednesday then Thursday then Friday then Monday10th Nov. No Delivery made or attempted. No apo... See more

No information.except that my delivery will be today with an email at 5.48am which woke me up! So I waited all day until 5pm only for the app to be updated that my delivery will be delayed... See more

Failed to follow delivery instructions; took to an access point 2 miles from me despite there being 5 in half a mile away; took 4 days to respond positively to a complaint. Despite me requesting redel... See more

Absolute disgrace of a company. Trying to raise a claim for a missing consignment but cannot do this on their website as booked it as a guest through their website. Claim keeps asking for an account... See more

If you are a business thinking about using UPS for international shipments then don't. If anything goes wrong you will never get it resolved. You are sent on an endless loop of call centres around th... See more

DONT APOLOGISE Trustpilot UPS for not delivery my £5,000 parcel or returning it to me Do something instead here is the tracking details 1Z61R8X7DA98655772 Google this tracking Fello... See more

Consistently bad. Useless tracking, so many delivery issues, abysmal contacts availability, just very, very poor all round. I would never choose to use UPS and it frustrates me when merchants do . Fin... See more

Germany to the UK, no problem. Then UPS got hold of it, 24 emails/texts over 5 days advising where it was up to, all irrelevant as it didnt come. Friday & Saturday it was arriving, nothing. So i arran... See more

Package arrived but import duty/VAT charges totally wrong. Over an hour on the phone being passed from 1 department to another and no closer to getting a refund - DHL did a similar delivery this week... See more

Getting worse by the day. Last month had several problems with them lost parcel and now again today random delay when it said it was arriving finding myself forced waiting in for ups to not show up

Parcel was meant to be delivered last week Tuesday, it was not. All I have gotten every evening since then is an email stating that my parcel will be delivered the next day between 12 and 3. Same em... See more

They are wind up merchant. Parcel arrived in Castle Cannington, paid custom duty and confirmed that the parcel cleared from custom. after two weeks still no parcel in sight, customer service awful, th... See more