Verified
Respect.good service
13 November 2025
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4.7
Excellent
524 reviews
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Verified
Verified
Everything worked fine and we are happy…
Everything worked fine and we are happy with our new e-bike.
22 October 2025
Verified
The service was very successful and…
The service was very successful and supporting. I recommend the company anytime!
13 October 2025
Verified
Sending back a bike is nearly…
Sending back a bike is nearly impossible. Box is way too big.
Description of motor and technique is insufficent
The bell is broken. What else might be defect, not identified , yet?
No real people to communicate with. Very anonymus
Where do. I go to for service, if anything not predicted occurs ?
20 October 2025
Great customer service.
One can only really rate a company when there is an issue/problem.
I did have an issue with my e-bike and customer service was great. There bike arrived with a problem with my brakes and speedometer I was asked to have it fixed and send them the bill. The service centre bill was refunded to my credit card on the same day that I e-mailed it to upway.
Btw I had to take a train to the service centre as I live far away from one, and even the 7 euro bike supplement (I have a Deutschlandticket) was also refunded.
13 June 2025
Unprompted review
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