While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Telecommunications Service Provider

Written by the company

Telecoms, Broadband, Voip and Merchant Services Provider


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

18 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Best in the business

If I could give more than 5 stars I would!
Cannot recommend this company highly enough!
Customer service is second to none, competitive prices also! Nothing is too much trouble and always have a solution to any problem!

17 February 2025
Unprompted review
Rated 5 out of 5 stars

Virtual Comms have been providing and…

Virtual Comms have been providing and managing our broadband lines for our business now for several years. The service itself is robust, and their customer service is excellent - what you'd expect from a family-run company who care about their customers.

4 March 2024
Unprompted review
Rated 5 out of 5 stars

Making a decision to change network I…

Making a decision to change network I contacted Laura , detailing what I needed she came back to me promptly with a competitive contract . Ever since service , technical queries or anything else has always been dealt with efficiently and quick , couldn’t ask for a better 5 star service .😎

12 March 2024
Unprompted review
Rated 5 out of 5 stars

Micha has been a legend from the start

Micha has been a legend from the start. We opened in 2013 & are still getting phone lines / visa machines of him as we expand. The team is always there to help and answer any questions.
Honestly even if these products were cheaper I don’t think I’d move as the service / help I receive when needed is worth every penny.
Highly recommended

7 March 2024
Unprompted review
Rated 5 out of 5 stars

Exemplary customer service from Virtual Coms .

I recently purchased broadband from Virtual Coms and the customer service was exemplary. From initial enquiry to Installation....everything was simply hassle free .

I have no hesitation in recommending Micah and his team .5 star business

2 February 2024
Unprompted review
Virtual Coms UK LTD logo

Reply from Virtual Coms UK LTD

Thank you Jayne

Rated 5 out of 5 stars

Always 5 star service

Always 5 star service, highly recommend these guys, any problems are with swiftly very professionally. Thanks for all your help guys!

1 March 2024
Unprompted review
Virtual Coms UK LTD logo

Reply from Virtual Coms UK LTD

Thank you John

Rated 5 out of 5 stars

Fantastic telecoms company willing to go that extra mile.

Back in November last year, I decided to change my ISP as I was then out of contract with my previous supplier. I selected a company (who shall remain nameless) who, on paper looked like they were offering a good deal which included a landline calls. Unfortunately it turned out to be anything but a smooth transition as they failed to port my existing landline number. Enough said about them!
Through a friend who works in mobile telecoms, I was put in touch with Virtual Comms UK and Mikah. I explained my current predicament of being without a landline number which was essential for my business and was told not to worry and that they would do their best to rectify the situation. Within 24 hours, Mikah had managed to divert my original landline number to my mobile so I wouldn't miss any potential business enquiries. At this point, I was made up although I couldn't make outgoing calls via that number and being over the Christmas period, it was decided to revisit this in the new year. After a quick telephone consultation with Mikah, he then proceeded to set up a VoIP phone package including hardware in a matter of a few short days using my original landline number. Fantastic!
Since then, everything has been running smoothly and any little bumps in the road have been dealt with quickly and efficiently by Mikah and his team. So where other telecom companies have failed miserably, Virtual Comms UK have come good and I wouldn't hesitate for one second in recommending them to anyone looking for a comms package. 10/10!!

30 December 2023
Unprompted review
Virtual Coms UK LTD logo

Reply from Virtual Coms UK LTD

Thank You Richard for your kind words

Rated 5 out of 5 stars

BEST SERVICE EVER

This has to be the best telecommunication company that I have ever worked with. Their service is always extremely prompt and any time we have ever had an issue, The team has been straight out and fixed it. We have never experienced any downtime. I would highly recommend this company.

26 February 2024
Unprompted review
Virtual Coms UK LTD logo

Reply from Virtual Coms UK LTD

Thank you Ciaran, always our pleasure

Rated 5 out of 5 stars

Great Service

Great Service
One of the most professional companies I have had the experience of working with, the knowledge they have is second to none.

24 April 2021
Unprompted review
Virtual Coms UK LTD logo

Reply from Virtual Coms UK LTD

Thank you for your kind comments, your feed back is much appreciated

Rated 5 out of 5 stars

Hail Marty!!

Been super impressed with these guys. Big credit to Marty. Top bloke!! Friendly and always on hand to answer questions or give assistance - pretty much 24/7 support from him on WhatsApp lol. But above all Marty has been honest and true to his word on everything he guaranteed us and the company has offered us the best rates. A refreshing change after using a different card provider who was the complete opposite to this review. No problem recommending.

22 April 2021
Unprompted review
Virtual Coms UK LTD logo

Reply from Virtual Coms UK LTD

Thank you for the fantastic review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look