At first playing here went well. Some decent wins and a painless verification and withdrawal. When I won more money, all of a sudden, my verification was null and I was asked to sent proof of paymen... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
Based on these reviews
Verified
I tried WinShark after seeing positive reviews and, at first, it seemed fine. I deposited €100, and the first few hours were uneventful—small wins but no losses. However, after increasing my bet to... See more
Company replied
Registered at this casino, did 2 deposits and made some winnings over 150€ then when I tried to withdraw they blocked my account and confiscated my winnings with no valid reason!!! A BIG NO! They are... See more
Company replied
This casino and all it's partner sites are all unlicensed despite them claiming otherwise. They don't offer any type of refund policy and will rob you blind. Not to be trusted in any way whatsoever, t... See more
Company replied
Verified user, but they are stalling on a small €80 payout by lying about timelines. They have also blocked me from Live Chat. Stay away.". Verified but NOT Paid – Avoid Winshark’s Stalling Tactics... See more
Company replied
Its bad. Classic shady company. U can deposit what you want, but as soon as you want to withdraw problems come. Verification takes 3 days (lol). They are just waiting for you to lose it all so they do... See more
Company replied
PLEASE DO NOT EVER SUBSCRIBE TO THIS SITE CAUSE THEY ARE STEALING YOUR MONEY. I JUST DEPOSITED AROUND €40 AFTER MY LOGIN AND SOMETHING UNREAL HAPPENED. THEY CHARGE THE MONEY ON MY BANK ACCOUNT IN... See more
Company replied
One of the worst online casinos I’ve played at. Garbage RTP, garbage customer service, and all around just pretty low tier standards, bonus sucks, VIP is lame, nothing makes me want to stay. Honestly... See more
Company replied
Verified
I have been playing on WinShark for a couple of months now, and my impressions are generally positive. The main thing is that payments come quickly, usually within a few hours, which is rare for onl... See more
Company replied
I decided to try WinShark because of their welcome bonus. Everything went smoothly at first—I deposited, played a few slots, and even hit a small win. But when it came to withdrawing, the usual ve... See more
Company replied
At first, I wasn't planning to play at all — I just signed up on WinShark because my friend kept sending me their promos. After a few days, I got curious and deposited 500 SEK just to see what i... See more
Company replied
Very dodgy service-- did not receive my 2nd deposit bonus due to a lame rule they cited, and that I have never experienced before--chat service circles around your inquiry, and is very time consuming... See more
Company replied
Verified
I play at this casino and would like to share my experience. What I like about it is that there are all my favorite slots in one place and the coolest thing is that new and new slots are released very... See more
Company replied
Verified
I thought it would be like everywhere else - bonuses with a catch, payments in a week. But no, WinShark really pleasantly surprised me. I replenished it via crypto, withdrew it without problems, slots... See more
Company replied
I registered at this casino a week ago, was attracted by the great bonuses, but was never able to win them back... I liked the design, the presence of many of my favorite games, for example Dork Unit... See more
Company replied
Verified
Oh, you can congratulate me, I won 800 euros with bonus free spins on a deposit of 150 euros. I started playing casinos relatively recently and tried not so many sites, and here for me the biggest win... See more
Company replied
This was my first time trying an online casino — and what an experience! I signed up mainly because of the welcome bonus (300 free spins with my first deposit). I deposited 800 CAD and, to my su... See more
Company replied
Verified
I like the design and layout. Not to mention it's easy to navigate and just works well. I haven't had any issues with the platform so far. Variety of different games, not just the same ones. When you'... See more
Company replied
Verified
WinShark is a casino with a good selection of games and tempting bonuses, but there are some things to consider. Registration and verification were quick, the deposit was credited instantly, but I ha... See more
Company replied
Verified
Personally, I had a great experience at WinShark! I can point out the positive aspects that immediately caught my eye, this is a convenient interface, a large selection of games. I am glad that the w... See more
Company replied
Starting out with the welcome package gave me the perfect head start. I was able to extend my playtime significantly and had the chance to explore several games without worrying about my balance too... See more
Company replied
Yeah like many others are saying here.. This is the worst casino you can choose. Stalling withdrawals as much as possible. Their KYC is so slow to process your docs and constantly asking for more. T... See more
Company replied
Verified
I followed a friend's referral link, thinking to play normally at this casino. In the end, there are no complaints about the games and the game, but there are huge ones about the long withdrawal. Not... See more
Company replied
The weekly Madnessday Bonus is definitely one of my favorites. I look forward to it every week, and it’s a great way to add a little extra excitement to my gaming experience. I always make sure to c... See more
Company replied
Certainly, the weekly bonuses stand out for me. Their consistency pleases me, and I know I can rely on something additional every week to maintain the thrill of my gaming experience. I like to think... See more
Company replied
Please do not play this site even though it might seem legit. First of all their RTP on slots is awful, you will never win. Second of all, how can i wager and deposit over 2000-2500$ and get a cash... See more
Company replied
Hello guys warning do not sign up or play it is a scam I signed up new don’t play casinos at all but over many days of just deposits deposits loses and loses over 200 hours of play each game same... See more
Company replied
It was really easy to withdraw my winnings after receiving the bonuses. The process was quick, and there were no extra fees. My money was transferred to my account promptly, which isn’t always the cas... See more
Company replied
Company details
Written by the company
Winshark Casino promises an exhilarating online gaming experience with a vast selection of games, generous bonuses, and a user-friendly mobile platform. Here's a dive into what Winshark offers: Extensive Game Library: Dive into a sea of possibilities with classic slots, immersive table games, and more! Every spin or bet unlocks the chance for big wins. Irresistible Bonuses & Promotions: Sink your teeth into juicy welcome offers, loyalty rewards, and exclusive bonuses to boost your bankroll and keep the excitement going. Thrilling Tournaments: Compete against other players in exciting tournaments and fight for jaw-dropping prizes. Rise to the top and claim your place as the apex casino predator! Seamless Mobile Experience: Glide through Winshark's user-friendly mobile platform, designed for effortless navigation and access to all your favorite games. Their intuitive interface ensures a smooth and hassle-free experience. Safety & Security: Winshark is fully licensed and regulated, ensuring the highest standards, consistent payout ratios, and advanced security measures for your peace of mind. 24/7 Support: A dedicated support team is on hand 24/7 to answer your questions and resolve any issues you might encounter.
Contact info
Dr. Henri Fergusonweg 1, 0000 CW, Willemstad, Curaçao
- [email protected]
- winshark.com
2.4
Poor
163 reviews
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Registered at this casino
Registered at this casino, did 2 deposits and made some winnings over 150€ then when I tried to withdraw they blocked my account and confiscated my winnings with no valid reason!!! A BIG NO! They are daylight SCAMMERS!!! Terrible and do not recommend at all!! BEWARE…
4 February 2026
Unprompted review
Reply from WinShark
Hello, Erald Avdolli.
Thank you for sharing your feedback. We’re sorry to hear that you feel disappointed with your experience.
Please note that account restrictions and balance adjustments can only occur when certain terms and conditions are triggered. These measures are never applied without reason and are part of our responsibility to ensure a fair and secure environment for all players.
If your account was temporarily blocked, this would have been done to allow a necessary review. Any actions taken on an account are always based on our Terms & Conditions, which are available on our website.
We strongly encourage you to contact our support team directly via email so we can review your case in detail and provide you with clear clarification regarding the situation.
Verification was no problem ……
Verification was no problem … withdrawals take long . I’m used to playing the bigger named casinos where they pay out right away . If the company decides to answer , I get it’s in your policy , it’s just not for me . Also, it’s dead spin after dead spin. They gave me a bit my first few days ( nothing even close to what I deposited ) but after putting in thousands , I realized I’m going to self exclude because there is no chance of any big winnings here. Casinos are supposed to be fun … and there’s always a little bit of give and take … I get it . But I lose o treat when you’re dumping and dumping and after putting in thousands with no bonuses …I leave. If you’re looking for big wins … not happening …. If you’re looking for your small little win to appear on your account within 24 hours … it’s not happening. Just waiting on my small withdrawal and I’m personally shutting it down . Stick to the big names casinos and not the small ones from wins, bonuses and timely withdrawals…. You’re not gonna get it with that little guys like this casino .
Reply to company …. Is it also I. Your policy to ask for my credit card number and banking information when my small
Winning didn’t even come from that deposit ? I made a few CC deposits and then the rest were all e transfers . I know 100% that this latest small win came from my e transfer and I doubled checked . Yet you still want my credit card and a void cheque. You’re thieves . Stop the nonsense
3 February 2026
Unprompted review
Reply from WinShark
Hello AG,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not fully meet your expectations.
We would like to clarify that all withdrawals are processed according to our policies, which are in place to ensure security and compliance with regulations. Every request is carefully reviewed to protect both the player and the casino.
Regarding gameplay, results can vary from slot to slot and from player to player. Different games offer different win patterns and volatility, so outcomes are not the same for everyone. We encourage players who wish to try again to explore a variety of slots or try our live casino games for a different experience.
Bonuses and promotions are provided according to our current offers and Bonus Terms, and we always aim to maintain a fair and enjoyable gaming environment.
We appreciate your feedback and regret that our services did not align with your expectations. Should you have any questions, we encourage you to contact our support team directly, and we will ensure that your requests are handled promptly and transparently.
TOTAL SCAM SITE
Yeah like many others are saying here.. This is the worst casino you can choose. Stalling withdrawals as much as possible. Their KYC is so slow to process your docs and constantly asking for more. They even use your camera to take a photo of your face. Never had that in any other casino. Live chat is like talking to AI and all they tell you is "please be patient and wait".
It seems they really don't want their customers returning. Stay away!
28 January 2026
Unprompted review
Reply from WinShark
Dear Heimolainen,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience has been frustrating — this is not the impression we want to leave.
Verification and withdrawal checks are required to ensure account security and compliance. In some cases, this may involve additional steps such as identity confirmation, including selfie or camera-based verification, which is a standard security measure used by many platforms today. These checks are not intended to delay or prevent withdrawals, but to ensure that payouts are processed safely and correctly.
We understand that repeated document requests and waiting times can be discouraging. As account-specific details cannot be reviewed publicly, we kindly ask you to contact our support team directly so your case can be checked in detail and the current status clarified.
Thank you for bringing your concerns to our attention. Your feedback will be reviewed internally.
Respectfully,
Winshark Casino Representative
Reply from WinShark
Dear Hermins,
Thank you for sharing your feedback. We’re sorry to hear that you feel this way.
We take such concerns seriously. Withdrawals can require verification and security checks, which may affect processing times, but winnings are not withheld intentionally. As we can’t review account-specific details publicly, we kindly ask you to contact our support team directly via live chat or email so we can look into your case and assist you properly.
Thank you for bringing this to our attention.
Respectfully,
Winshark Casino Representative
No withdrawals!
Its bad. Classic shady company. U can deposit what you want, but as soon as you want to withdraw problems come. Verification takes 3 days (lol). They are just waiting for you to lose it all so they dont pay out any winnings. Legit online casinos, pay out instant (bet365, roobet, stake, rollbit). Here you will have to beg them for your money. Dont play here, be safe.
13 January 2026
Unprompted review
Reply from WinShark
Dear Alex,
Thank you for sharing your feedback. We’re sorry to hear that your experience with the withdrawal process has been disappointing.
Please note that verification and withdrawal checks are standard procedures required to ensure account security and correct processing. While some platforms may offer instant payouts, processing times can vary depending on internal reviews and the payment method used. These checks are not intended to delay or prevent withdrawals, but to ensure that transactions are handled properly and securely.
As we’re unable to review account-specific details publicly, we kindly ask you to contact our support team directly via live chat or email so your case can be checked in detail and the current status of your withdrawal can be clarified.
Thank you for taking the time to raise your concerns. Your feedback will be reviewed internally.
Respectfully,
Winshark Casino Representative
Verified user
Verified user, but they are stalling on a small €80 payout by lying about timelines. They have also blocked me from Live Chat. Stay away.".
Verified but NOT Paid – Avoid Winshark’s Stalling Tactics
"Do not trust this casino with your money. I am a fully verified player with an official 'Verification Success' email from their KYC team, yet they are intentionally withholding my €80 withdrawal. Their official email promised a 24-48 hour processing time, but as soon as I requested my funds, they moved the goalposts, lying about a '3-5 business day' wait period to delay the payment. To make matters worse, their Live Chat mysteriously stops working whenever I try to follow up on my pending funds. This is a classic 'stall and hope the player loses' tactic. I have already filed a formal report with the Curaçao Gaming Control Board (GCB) and moved my business to Betlabel, where players are actually respected. If you value your winnings and your time, stay far away from Winshark."
8 January 2026
Unprompted review
Reply from WinShark
Dear Azzam,
Thank you for sharing your feedback. We’re sorry to hear about your frustration regarding the withdrawal process — this is not the experience we aim to provide.
Please note that withdrawal timelines can vary depending on internal checks and the payment method used. While estimated processing times are provided, these are not guarantees and may be extended in certain cases to ensure transactions are handled securely and correctly.
Regarding live chat access, support availability is not restricted based on withdrawal requests. If live chat is temporarily unavailable, we recommend contacting our team via email so your case can be reviewed without interruption.
As we cannot discuss account-specific details publicly, we kindly ask you to contact our support team directly so they can review your withdrawal status, verification confirmation, and provide you with accurate, up-to-date information.
We appreciate you bringing this matter to our attention and will review your feedback internally.
Respectfully,
Winshark Casino Representative
This casino and all it's partner sites…
This casino and all it's partner sites are all unlicensed despite them claiming otherwise. They don't offer any type of refund policy and will rob you blind. Not to be trusted in any way whatsoever, the lies and deceipt is right there if you know where to look. Support are rude and because they are offshore they illegally target Australian players knowing if anything occurs the player really has no way to recover funds as they are unregulated. I checked on pagcor site who these casinos claim to be licenced by but pagcor informed me that no such licences exist for any of these casinos. Stay away from these scammers.
6 January 2026
Unprompted review
Reply from WinShark
Dear Spaz,
Thank you for sharing your concerns. We’re sorry to hear about your perception of our platform.
We take allegations regarding licensing, player targeting, and conduct very seriously. Winshark operates in accordance with the applicable regulatory framework under which it is licensed, and we do not intentionally provide misleading information about our status. Claims regarding licensing authorities or player eligibility are matters we review carefully and internally whenever they are raised.
Regarding refunds, please note that transactions and gameplay are governed by our Terms and Conditions, which outline how deposits, withdrawals, and disputes are handled. These policies are in place to ensure consistent and fair treatment for all players.
As we cannot address or verify account-specific or regulatory discussions publicly, we kindly ask you to contact our support team directly so your concerns can be reviewed in detail and forwarded to the appropriate department if needed.
We appreciate you bringing this feedback to our attention and will review it internally.
Respectfully,
Winshark Casino Representative
Verification Process Runaround
At first playing here went well. Some decent wins and a painless verification and withdrawal. When I won more money, all of a sudden, my verification was null and I was asked to sent proof of payment, again. I made the mistake of playing more and all of a sudden it was nothing but losses. I kept my withdrawal in there to at least recover some of the money lost. Now I am being given the run around, asked for a void cheque and I uploaded it. 3 days later, I asked for an update and got an email requesting I upload a void cheque AGAIN. It's a clear delay tactic and shows that no one is reading my emails or reviewing the documents. I had high hopes for this casino, but the shady business has begun. Will update if I get my second withdrawal.
26 December 2025
Unprompted review
Reply from WinShark
Dear Player,
Thank you for taking the time to share your experience. We’re sorry to hear that the recent verification steps have been frustrating — this is not the impression we want to leave.
In some cases, additional checks or document resubmissions may be required if the information provided does not fully meet the payment provider’s or verification team’s criteria. We understand how repetitive this can feel, especially after an initial withdrawal was completed successfully.
Please note that these requests are not intended as delay tactics, but are part of ensuring that all withdrawal details match exactly and that payouts are processed securely. However, we do understand your concern and appreciate you flagging this.
To resolve this as efficiently as possible, we kindly ask you to contact our 24/7 live chat support directly. They can review your case, check the status of your documents, and confirm whether anything specific is still required.
Thank you for bringing this to our attention. We hope to clarify the situation for you soon.
Respectfully,
Winshark Casino Representative
Warnings to others:
Warnings to others:
• Interac withdrawals are very slow.
• $750 daily withdrawal limit.
• $2,500 weekly withdrawal limit.
• No ability to raise withdrawal limits unless you grind VIP levels.
• These limits were not clearly disclosed upfront before playing.
I was fortunate not to accept any welcome bonuses, as that would have delayed withdrawals even further due to wagering requirements.
After winning approximately $1,700, I attempted to withdraw and only then learned about the hard daily and weekly caps. Customer support confirmed these limits are fully automated and cannot be increased manually, even for higher-stakes players.
As a result, I now have to return each day to withdraw small amounts and wait additional time for processing. Casual low-stakes players may be fine, but anyone who plays mid- to high-stakes should be aware of these restrictions before depositing.
The withdrawal limits and processing speed make it clear this casino is designed for very low-stakes players and discourages timely withdrawals of larger wins. I’ll be sticking to Stake Casino.
While a did win…and some of the same table games are available as Stake.
Due to not being able to withdraw my winnings in the same speed as with Stake..I totally regret giving Winshark a try today..I now realize how Stake a far better. What the point of winning if ton have to wait several days between each withdrawal and then wait 2/3 business days for them to process? And the $2500 money cap?? I typically win 6k..so I’d have row wait over two months to withdraw? That’s insane! At Stake, a level 1 player can withdraw $10k per day and $3k at a time. Using Interac, the funds are in your bank account within 30min.
18 December 2025
Unprompted review
Reply from WinShark
Dear Frosty,
Thank you for taking the time to share your detailed feedback.
We understand that withdrawal limits and processing times can feel restrictive, particularly for players who are accustomed to higher daily caps on other platforms. At Winshark, withdrawal limits are applied automatically and are linked to account level and activity. These limits are part of our standard system setup and cannot be adjusted manually by our support team.
We also appreciate your point regarding clearer upfront communication of these limits. Transparency is important to us, and your feedback will be shared internally to help improve how this information is presented.
If you have any questions regarding your withdrawal status, processing time, or available limits, our 24/7 live chat support team is available to assist and provide detailed information specific to your account.
Thank you again for sharing your perspective.
Respectfully,
Winshark Casino Representative
Good slots, easy mobile use
Love the "Sharky games" section for finding new slots, and the site runs super smooth on my iPhone. The Wednesday bonus is decent too! 👍
4 December 2025
Unprompted review
Reply from WinShark
Hi Dee,
Thank you for sharing your experience with Winshark!
We’re delighted to hear that you’re enjoying our slot selection and that the “Sharky Games” section helped you discover new favourites. It’s also great to know that the platform runs smoothly on your iPhone — our team works hard to keep the mobile experience fast and seamless.
We appreciate your positive note about the Wednesday bonus as well. Feedback like yours motivates us to keep improving and delivering a great experience for our players.
Respectfully,
Winshark Casino Representative
PLEASE DO NOT EVER SUBSCRIBE TO THIS…
PLEASE DO NOT EVER SUBSCRIBE TO THIS SITE CAUSE THEY ARE STEALING YOUR MONEY.
I JUST DEPOSITED AROUND €40 AFTER MY LOGIN AND SOMETHING UNREAL HAPPENED.
THEY CHARGE THE MONEY ON MY BANK ACCOUNT IN THAT RIGHT MOMENT AND DEPOSIT STILL BE ON PENDING.
I CONTACT THE LIVE CHAT THEY TOLD ME TO WAIT 70 MINUTES CAUSE A DEPOSIT CAN TAKE 70 MINUTES AND AFTER 70 MINUTES THEY SAY DEPOSIT DECLINED AND CHAT IS NOT HELPING ME!
PLEASE DO NOT EVER THROW YOUR MONEY HERE NEVER DON'T SUBSCRIBE DON'T DO ANYTHING WITH THEM THEY ARE SCAMMERS
14 November 2025
Unprompted review
Reply from WinShark
Dear Franco Coda,
We’re really sorry to hear about this experience. It’s not what we want for our players, and we take this feedback seriously.
To help us resolve this quickly, please contact our support team via live chat, available 24/7.
Thank you for bringing this to our attention. We value your trust and are dedicated to resolving this for you as quickly as possible.
Respectfully,
Winshark Casino Representative
Rated #1 in being the Worst!
Do you hate having your money?
Does the idea of "winning" repulse you?
Wish there was a online Casino that you could be misled, tricked and scammed of your hard earned dollars right out the gate?
Then I have great news for you!!
WINSHARK is offering the Worst in online gaming experiences you could possibly imagine.
Packed full of statistically impossible dead boards and bonus rounds that are complete let downs, Winshark has made it their mission to ensure you wont ever win!!!
Sign up now and be eligible for one of their many bonuses that if activated, are dead on arrival! Including absurd and near impossible wagering requirements, any "wins"are drastically limited and in most instances just a waste of your time.
Your baiting bonuses are achieved through continued need for deposits as your loses skyrocket, or issuance through the slow climb of their "Loyalty" program, Winshark will just delete them anytime for all sorts of made up reasons!!
With undisclosed terms you can be made aware of upon inquiry the " Cause I say so," is handled by their "support" turning your bonuses into a figment of your imagination. Stipulations, such as time lapsed or an attempt to make a withdrawl, successful or not, will wipe those bonuses clear off your account. You don't have any chance of succes! The bonuses offered here are just pointless and as good as gone!
Jump into one of their plentiful altered slots and let the loses begin!
Board after board, repeated and exactly the same as they go through their predetermined, fixed outcomes, your money will disappear right before your eyes! With the lowest of ratings for RTP, Winshark will eat your money right up!!!! You're essentially chum!
"But what if I accidentally win?"
Dont fret, at Winshark they will make the withdrawl process extremely aggravating as they only offer a trickle back process limiting your withdrawls to as low as $800c daily, or after wagering and losing millions, they will let you have $1600c, While ensuring that your remaing funds are securely in their greedy hands.
Thats if you ever get close enough to that point! Their crack team of top notch scam artists are always finding ways to close your accounts and freeze your funds, leaving you feeling completely taken advantage of!
Yeah at winshark they truly have it all for the self loathing customer that just doesnt want a chance in hell of being treated fair leaving you gutted like a fish.
29 October 2025
Unprompted review
Reply from WinShark
Hi M D,
We’re truly sorry to hear about your experience and that you feel dissatisfied with Winshark. Your feedback is important to us, and we appreciate you taking the time to share it.
Please rest assured that all of our games operate under certified random number generator (RNG) systems to ensure fairness and compliance with industry regulations. We understand how frustrating it can feel when luck doesn’t go your way, but we’re committed to providing a transparent and enjoyable experience for all players.
If you’ve experienced any issues with bonuses, withdrawals, or account access, our live chat support is available 24/7 to help resolve your concerns quickly.
Kind regards,
Winshark Casino Representative
One of the worst online casinos I’ve…
One of the worst online casinos I’ve played at. Garbage RTP, garbage customer service, and all around just pretty low tier standards, bonus sucks, VIP is lame, nothing makes me want to stay. Honestly it feels rigged like crazy if you actually pay super close attention to everything. I’ve spent multiple hundreds if not at least a thousand so far, and no withdrawals made. In order to make sure, I do not come back and remember why I left, I’m leaving reviews anywhere I can, and I’m gonna change my password to something crazy that I can’t remember forever, delete all data/history associated with me playing at winshark, or shall I say loseshark, I think that’s more fitting. And unsubscribe and label them as spam. Because their self exclusion stuff is pretty much non existent here surprisingly. Conclusion: there’s LOTS of other places that serve you A LOT better. Don’t limit yourself to loseshark.
30 October 2025
Unprompted review
Reply from WinShark
Hi Firecraxk,
We’re genuinely sorry to hear about your negative experience and truly appreciate you taking the time to share your feedback. We understand how disappointing it can be when your gaming experience doesn’t meet your expectations.
At WinShark, we’re committed to providing a fair and enjoyable environment for all players. All of our games operate under strict licensing regulations and are independently tested to ensure fairness and compliance — guaranteeing that outcomes are completely random. That said, we take your concerns seriously and would like to look into this further for you.
Regarding your comments about customer service, bonuses, and our VIP program, we’re actively reviewing these areas, and your feedback helps us identify where improvements can be made. If you’re open to it, please reach out to our 24/7 Live Chat, where our support team is always available and ready to assist you directly.
Thank you again for sharing your experience — your feedback truly helps us improve.
Kind regards,
WinShark Casino Representative
Don't waste your time or money with…
Don't waste your time or money with this casino!
Just in the last 24hrs, 3 x deposits made via PAYID, have "vanished". I have contacted several times and have been told many different answers, I've evven been told it was received and I played the money when the agent hadn't even asked for the receipt number or time etc that it was deposited. I have made multiple deposits via their PAYID and the receipts clearly say paid and paid instantly.
As for withdrawls at the casino, they will delay your withdrawal as long as possible hoping you play it and that is for VIP players even. I'm VIP at a couple other casinos and the withdrawals are processed easily I'm under 20 minute !! this casino apparently take up to 3 days just to process it, as they apparently take great care when approving and processing withdrawals but if you tell them 3 x deposits in the last 24hrs haven't come into my account, they don't take " great care in finding out what has happened or care at all and will just tell you absolute lies and avoid you and pass you from person to person.
I don't know how it says fast withdrawals on some review sites and that they are so good, because it's completely false.
I also have had games stop when I'm in a bonus round and about to win money so many times and when I had enough of them stealing my money by having "technical problems" at bond round and insisted one of those times be looked into, they havent done a single thing and its now been easily over a month since I contacted them about it and I've reminded them many times since.
Their VIP is not anything special at all compared rk other casinos, in fact its probably the worst I've been with yet. There is literally nothing that makes you want to be a VIP there at all.
I've had enough now though and I am reporting them. Stealing my deposit 3 times now is concerning.
16 October 2025
Unprompted review
Reply from WinShark
Hi Dutley,
We’re truly sorry to hear about your recent experience and understand how frustrating this must have been for you. Please rest assured that we take every report regarding deposits and withdrawals very seriously.
Our team will review your case thoroughly to locate the missing PAYID transactions and ensure everything is handled correctly. To speed things up, please share the payment receipts (including time and reference numbers) with our support team if you haven’t already - this will help us resolve the issue as quickly as possible.
Regarding withdrawals - we always aim to process them as fast as possible. We sincerely apologize if this has caused any inconvenience.
As for your feedback about the games and VIP experience, we truly appreciate you taking the time to share it. Your comments have been passed to the relevant departments for further review, as we’re constantly working to improve both our service and transparency.
Thank you again for bringing these concerns to our attention. We’d really appreciate the opportunity to make things right and restore your trust.
Best regards,
Winshark Casino Representative
Nightmare
At first, I was very satisfied with the casino because I made huge winnings — bigger than I had ever made before. After all the verifications, I was able to start withdrawing my money in small portions, with three transfers of $800 each. I was thrilled. That’s when things started to go downhill…
For a player who tends to be a bit addicted, this is the worst casino ever, because there is absolutely no way to set limits on spending, deposits, or losses, and there’s no option for self-exclusion. Even though I wrote to customer service asking to permanently close my account because it had basically ruined my life, they told me that even though they were closing my account, their doors would always remain open for me to come back and play.
From what I understand, it’s impossible in this casino to set financial limits or self-exclude, which is extremely harmful for players struggling with gambling problems. They also make you win a lot of money at first, and then nothing afterward — no matter what you do, you just keep losing.
This whole experience was a nightmare for me.
9 October 2025
Unprompted review
Reply from WinShark
Hi Catherine,
Thank you for taking the time to share your experience. We’re very happy to hear that you enjoyed playing with Winshark Casino and that the verification and withdrawal process went smoothly.
It’s great to know our live chat team was able to assist you when needed.
We truly appreciate your recommendation and hope you continue to enjoy your experience with us.
Best regards,
Winshark Casino Representative
Absolutely the worst site I put $30 on…
Absolutely the worst site I put $30 on with a credit card and won 400 tryed to withdraw and withdraw to credit card is not a option and can only withdraw the same method as deposit so I had to e-transfer another $30 at witch point I then had to do there verification process got to the end where you verify payment method and the site refuses to accept my documents contacted support and they tell me to contact verification department I have with no response from then support won’t do anything so I lost $60 and my 400 I won what a joke sites a total scam I highly recommend nobody use this site they claim instant withdraws yeah right
10 October 2025
Unprompted review
Reply from WinShark
Hi William,
We’re really sorry to hear about your experience, and we completely understand how frustrating this must have been. Please note that withdrawals must be made using the same method as the deposit due to banking and security regulations. If your card doesn’t support withdrawals, we can offer verified alternative methods once verification is complete.
It sounds like there was an issue with your document verification, and we’d like to get this resolved for you as quickly as possible. Please reach out to us via live chat on our website so our team can assist you directly and provide a more detailed clarification of the situation.
Best regards,
Winshark Casino Representative
Absolutely garbage
Absolutely garbage. Deposited to get bonus spins. Never got my bonus spins. Then tried to do a withdrawal and they "locked" my money. And took away my bonus cash all together. Do not waste your money.
This is my reply to their reply.. I did deposit the required amount for the bonus spins and still did not recieve them and as for taking back the little bit of "bonus cash" I recieved because I tried to withdraw the real money is ridiculous and then to LOCK my money all together so I can't even play is beyond stupid. You will not have luck with your casino. You're a bunch of scammers and liars who steal from people. Losers.
10 September 2025
Unprompted review
Reply from WinShark
Dear Casi,
We appreciate you taking the time to share your feedback. Please allow us to clarify how our promotions and withdrawal process work.
In order to receive the cash bonus and additional Free Spins, a player must deposit the minimum qualifying amount as outlined in the promotion details.
Additionally, once a withdrawal request is made, all active bonuses are automatically cancelled, along with any associated bonus funds. This process can be found in our Terms and Conditions, which all players agree to when registering and participating in promotions.
We understand it can be disappointing if expectations are different from the actual rules, and we encourage all players to review the promotional terms carefully to ensure a clear understanding of how bonuses and withdrawals function.
Our support team is also always available to assist and explain these conditions in detail whenever needed.
Best Regards,
Winshark Casino Representative
Hello warning to all players never play…
Hello warning to all players never play this casino I have registered weeks of deposit never won they I asked for a gdr copy which is legally obligated for each Casino to provide transaction list and if my profile was shared they have disabled my account I have sent them over 25 emails on live support wats app email all no response so this casino is a sack Ivan if there are licensed in Malta I am so frustrated they breaching the terms of conduct act 97a and not provided me the transaction list which I needs and each casino gives it to me but this one is very odd strange paterns with wats app messages scam don’t waste you money here I am taking this matter futhure Ivan they have disabled my account clearly shows they are a scam
6 August 2025
Unprompted review
Reply from WinShark
Dear Pavel,
Thank you for sharing your feedback with us.
We’re very sorry to hear about your frustration and we want to reassure you that your situation is important to us. Please understand that without specific account details, we are not able to review your issues you’ve described.
All account actions and withdrawals are handled in strict accordance with our Terms & Conditions.
We kindly ask you to contact us again via live chat or support email and share your account details so that our team can escalate your request to the appropriate department. As soon as we have the required information, we will carefully review your case and make sure that it is resolved as quickly and transparently as possible.
If you have any questions in the meantime, please don’t hesitate to reach out. We are committed to helping you and ensuring fair treatment for all our players.
Kind regards,
Winshark Casino Representative.
3 Stars
Spent a few hundred without any winnings. Game shorted out on a few games. Gave 2 star as decent game selection. It looks like all the reviews are phoney because who writes that much.
20 August 2025
Unprompted review
Reply from WinShark
Dear Michelle Zinn,
Thank you for taking the time to share your feedback with us. We are sorry to hear about your recent experience and understand how disappointing it can feel when luck is not on your side.
We would also like to learn more about the technical issues you mentioned, as games should always run smoothly. To investigate this properly, could you please provide us with more details, such as your registered email or login? This will allow us to check your case thoroughly.
In case you have any further questions or need immediate assistance, our support team is always available via email [email protected] or live chat, and we will be happy to help.
Kind Regards,
Winshark Team.
Winshark asks for closed credit card picture
I wont €100 trying to withdraw and they ask for picture of creditcard and passport and picture of me and old credit card that i had to close long ago. i gave them all they asked but told them old credit card was closed because it was leaked on the internet and used by scammer and already in the trash long ago. first of all that card was used on winshark 5 months + ago and the funds are already gone from that deposit and i used new credit card now that i sent them picture off. they wont accept it and i had to write back and forth getting super dry bot answers and waiting long between emails and in the end they won, i lost the €100 by canceling just so i could stop dealing with them and move to another casino...is this ok?
They answer polite and ask to review...but they know there is nothing to review, they want dead card and they want money back and they are rigged...wtf answer is this you money groping bastards...you know this is pointless you bastards and you know i am who i am but you use small details to bankrupt me
15 August 2025
Unprompted review
Reply from WinShark
Dear BeefMCwhatNow,
Thank you for sharing your feedback and for explaining your experience with us. We are truly sorry to hear about the frustration you faced.
Please allow us to clarify that verification is a mandatory step required by regulations and serves as an important part of ensuring both account security and safe financial transactions. We fully understand the difficulties that can arise when a card has already been closed, and in such cases, we usually recommend contacting the bank for an official statement or confirmation of the deposit, which can be accepted as an alternative proof.
We never wish for our players to feel discouraged, and we appreciate the time and effort you spent trying to resolve this. Your feedback is very important to us, and we will use it to improve the clarity and flexibility of our support.
If you would like, our team will be happy to review your case once again. You can always reach us directly via live chat or email: [email protected], and we will do our best to assist you.
Warm Regards,
Winshark Team.
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