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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. People appreciate the user experience with the products. Many consumers find the products easy to use, fun, and of good quality for the price. Some reviewers mentioned the portability and unique features of the products, especially the guitar, highlighting its usefulness for learning and creative purposes. However, there are mixed opinions about other aspects of the business. Some customers have reported issues with the product's functionality, calibration, and overall quality. Consumers have also expressed concerns about customer service responsiveness and the resolution of their issues. The opinions are diverse and not aligned on topics such as product quality, customer service, and response time.

Based on these reviews

Rated 5 out of 5 stars

I got great service. Even when due to delivery courrier 🚚 issue we weren’t able to find out about our order, I got fast and great service from Costumer service and everything worked out perfect.... See more

Company replied

Rated 1 out of 5 stars

I bought the aero drums as a Christmas present and it stoped working after the second use. I have emailed aero support 3 time since 29th December and haven’t received any correspondence despite their... See more

Company replied

Rated 5 out of 5 stars

I had a problem with the my Pocket Drum 2 Plus bass drum pedal intermittently loosing Bluetooth connection. I reached out to AeroBand Support and spoke to Emma. The service was outstanding. Very... See more

Company replied

Rated 4 out of 5 stars

I initially gave a one star review following a problem with my guitar and lack of response from AeroBand following unanswered emails. They have since been in touch and provided a quick response to th... See more

Company replied

Rated 1 out of 5 stars

I have been trying to contact Aeroband for 2 weeks via multiple emails and messages to their WhatsApp to arrange a return which I am eligible for according to their website and haven't received a sing... See more

Company replied

Rated 4 out of 5 stars

I think what the most Impressive is the eco-system of the app and the guitar itself. I'm a bedroom music producer, since I play keyboard, Aeroband Guitar gives me a chance to learn how to arrange a gu... See more

Company replied

Rated 5 out of 5 stars

The AeroBand guitar is unique and even without its MIDI capability and built-in instrument voices, it can be used to do some pretty creative things just with its guitar sounds. I am only beginning to... See more

Company replied

Rated 2 out of 5 stars

Its already been more than two weeks since I ordered, I haven't received an email with tracking or anything, the website just says "track your order with shop" and there is nothing. I have emailed sup... See more

Company replied

Rated 5 out of 5 stars

I ordered my new Aeroband Guitar on Monday 09-12-25 and received it today Thursday 11-12-25. I think this is excellent service already. They also offered an extra 1 year warranty. Everything was packe... See more

Company replied

Rated 5 out of 5 stars

Emma was an awesome Customer Support person. She remained in regular contact to help me resolve my issue and made sure that AeroBand was able to correct the problem without any difficulty.

Rated 5 out of 5 stars

I use the guitar with my DAW and my Roland/Yamaha workstations, and it's great. Finally real guitar parts possible. I'm not a guitar player but it is not really necessary. Its a very smart guitar. Aft... See more

Company replied

Rated 1 out of 5 stars

This company will not respond to multiple attempts to contact them regarding a return. They advertise that they accept returns but then ignore you when you try to do it. There are tons of posts on Red... See more

Company replied

Rated 5 out of 5 stars

Amazing Support !! I had an issue on my guitar that was solved 100%. The support team (Emma) was so committed, professional, kind, efficient and fast. Thank you support team, it´s so good to know that... See more

Company replied

Rated 1 out of 5 stars

Pocket drum 2 Max -basically a great and fun product if it had worked as described. Practically impossible to set up and calibrate as described and shown in tutorials here and there, the set is... See more

Rated 5 out of 5 stars

The support via e-mail went above and beyond my expectations. They are fast in response and gave me solutions for issues with student discount and overall payment. Howard gets 5 stars!

Company replied

Rated 5 out of 5 stars

AerobanD is really doing everything right: from the guitar, to the delivery, to the follow up and the customer service, it is a perfect experience. I am n intermediate player. The guitar is awesome,... See more

Company replied

Rated 5 out of 5 stars

Well, first of all - the guitar is great. Love the digital features and it's really easy to play. I'm not a beginner but it spoils you really much when you don't have to push so hard strings an... See more

Company replied

Rated 1 out of 5 stars

Bought the drumsticks and kit, and the bundled wireless headphones. They are called "AeroBand Z002". These are the worst headphones I have had since the 80's, the sound is tinny, what a terr... See more

Company replied

Rated 2 out of 5 stars

I ordered the Pocket Drum 2 Max on 12/11/2025 and the site said free shipping 7-13 days so I assumed it would get here in time for Christmas. I have even emailed them to ask an estimate of when to exp... See more

Company replied

Rated 5 out of 5 stars

What a product! What a service! I bought Aeroband drum sticks just under a year ago as a musician with an urge to play, but not to have my own kit. I've learned so much that I'm able to transfer to... See more

Company replied

Rated 5 out of 5 stars

I was pleasantly surprised with their refund policy choices. You could either get a full refund or a partial refund but still keeping the pocket drum set. We chose the latter. To keep it was a great o... See more

Company replied

Rated 5 out of 5 stars

Very fast and helpful customer service from emma when facing shipping problems. Item well packaged and seems good so far. Thank you.

Company replied

Rated 5 out of 5 stars

This simply an excellent guitar with good features. I like the side soft of the chords and its true to say is with no pain for the finger. The services client is very good and quickly responds. Its v... See more

Company replied

Rated 1 out of 5 stars

The stringless guitar gimmick is just that, a gimmick. Sounds like a child's toy and is unresponsive if you play too fast. First Act makes a better guitar than these guys.

Company replied

Rated 5 out of 5 stars

I love the way Emma jumped on my problem, which was to replaced a guitar the got damaged before I received it. She got me another out quickly and kept me updated on everything…..A+ thanks!

Company replied

Rated 5 out of 5 stars

The support team did a great job of promptly getting back to me. I look forward to new developments and how they will enhance my practice and live play.

Company replied

Rated 5 out of 5 stars

First class customer service. How many companies reach out to you and ask, have you intentionally bought all that was on your order? I had put in an order for a pocket drum 2 Max but also ordered... See more

Company replied

Rated 5 out of 5 stars

Ordering was easy and the processing was very fast. I was kept informed about the order. The item arrived as described. I am pleased with my order from this company. I highly recommend it.

Company replied

Rated 5 out of 5 stars

Great straight out of the box! No tuning up, just turn it on and you are playing. I like the multiple sounds on board, and I have now played piano on the beach with my Aeroband guitar. Also love th... See more

Company replied

Rated 5 out of 5 stars

I saw the Aeroband Guitar on the Internet and became interested. I am a super senior citizen and was very impressed with the power the flexibility for the price I ordered it. It came in. They kept me... See more

Company replied

Rated 1 out of 5 stars

Should've checked trustpilot before ordering.. Unfortunately similar experience to the other customers. Very bad experience with the customer service. Not being cooperative at all and not helping wi... See more

Rated 5 out of 5 stars

I purchased Pocket drum 2 max and, besides the very good quality product, I was also surprised about customer service which was fast and competent, I highly recommend all their products.

Company replied

Rated 1 out of 5 stars

Wat een DRAMA met dit bedrijf!!!! Ik heb op 19 dec deze drumstokken voor mijn vriend besteld. Echter bleken ze niet geschikt voor linkshandigen. Ik wilde ze terugsturen en heb daar... See more

Rated 1 out of 5 stars

Case was empty, nothing in it, no number to reach the company that works, no help on their website sent emails haven't heard back

Company replied

Rated 5 out of 5 stars

Hanan provided excellent customer service, very impressed 👏 well done Aeroband.

Company replied

Rated 3 out of 5 stars

I have purchased two Aeroband guitars and mine won’t charge and is useless. My wife’s is have some issues but is usable so far. How can I get in touch with someone to help me! I have emailed, c... See more

Rated 5 out of 5 stars

Good response in a timely and proper manner to inquiries regarding the products.

Company replied

Rated 5 out of 5 stars

Cool! In the first days, we used to line up at home behind each other just to play the drums. 🥁

Company replied

Rated 3 out of 5 stars

well I just received the guitar and as you say it's not a guitar but the expense of it is very not good I played over 300 for the guitar and then I started to want to get a bag and I thought it was 60... See more

Company replied


Company details

  1. Internet Shop
  2. Electronics Store

Written by the company

AeroaBand is committed to reshaping the musical landscape through digital innovation, making music creation accessible and enjoyable for everyone. We envision a world without boundaries in music—where people of all skill levels can express themselves in new and exciting ways through AeroBand’s cutting-edge technology. Our mission is to democratize music creation by bridging the gap between dreams and ability. With smart, intuitive instruments, Aeroband empowers music lovers worldwide with tools that spark creativity, support learning, and enhance the musical journey. We aim to make musical expressions as natural as speaking: easy, joyful, and barrier-free


Contact info

3.6

Average

TrustScore 3.5 out of 5

92 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 83% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Problem solved

I initially gave a one star review following a problem with my guitar and lack of response from AeroBand following unanswered emails. They have since been in touch and provided a quick response to the problem which has been resolved quickly.
Hanan seems to get mentioned a lot in reviews and this is the person who helped me too. Thanks Hanan!

22 January 2026
Unprompted review
AeroBand logo

Reply from AeroBand

Hi Barry,

Thank you so much for updating your review and for giving us the chance to make things right. We really appreciate your patience while we resolved the issue with your guitar.

Hanan will be thrilled to hear your kind words. She truly cares about making sure our customers feel supported and heard.
Your feedback means a lot to our team and motivates us to continue improving our service.
We’re glad everything was sorted quickly and hope you’re enjoying your guitar to the fullest!

Warm regards,
The AeroBand Team

Rated 5 out of 5 stars

Hanan provided excellent customer…

Hanan provided excellent customer service, very impressed 👏 well done Aeroband.

22 January 2026
Unprompted review
AeroBand logo

Reply from AeroBand

Hi Nic BB,

Thank you so much for your wonderful feedback! We’re delighted to hear that Hanan could provide excellent support and make your experience a positive one. Our team works hard to ensure every customer feels valued, and your kind words mean a lot to us. We’ll be sure to share this with Hanan: well done indeed! 👏

Warm regards,
The AeroBand Team

Rated 5 out of 5 stars

Pocket Drum 2 Plus bass drum pedal

I had a problem with the my Pocket Drum 2 Plus bass drum pedal intermittently loosing Bluetooth connection.
I reached out to AeroBand Support and spoke to Emma. The service was outstanding. Very courteous and professional. I'm very happy my Pocket Drum device itself, and even more the support I received.
Thank you Emma, and AeroBand Support.

10 January 2026
Unprompted review
AeroBand logo

Reply from AeroBand

Hi Tom Lyon,
Thank you for sharing your experience! We’re thrilled to hear that Emma and our support team could assist you and that you’re enjoying your Pocket Drum 2 Plus. We truly appreciate your kind words and are always here to help you make the most of your music. 🎵

Warm regards,
The AeroBand Team

Rated 1 out of 5 stars

Non-exisent customer support

I have been trying to contact Aeroband for 2 weeks via multiple emails and messages to their WhatsApp to arrange a return which I am eligible for according to their website and haven't received a single reply to any of my attempts despite saying they'll respond within 1 working day. From reading reviews on Trustpilot and other sites it sounds like I am not alone. They advertise 'Responsive customer support' - so where is it? I'm extremely disappointed and only wish I'd read more reviews before purchasing. I also believe the adds they push out are paid actors, not honest reviews of the product. Avoid.

10 January 2026
Unprompted review
AeroBand logo

Reply from AeroBand

Hi Stephanie Marriott,

We’re very sorry to hear about your experience and sincerely apologize for the lack of response. This is not the level of service we aim to provide. Please contact us directly at [email protected] with your order details so we can resolve this issue as quickly as possible. Your satisfaction is very important to us, and we’re committed to making this right.

Warm regards,
The AeroBand Team

Rated 1 out of 5 stars

Terrible service and product

I bought the aero drums as a Christmas present and it stoped working after the second use. I have emailed aero support 3 time since 29th December and haven’t received any correspondence despite their website saying they respond within 2 working days. Paid £114 for something that doesn’t work and no comeback as I cannot get a response. Terrible product and even worse service.

8 January 2026
Unprompted review
AeroBand logo

Reply from AeroBand

Hi Mrs Claire Boardwell,

We’re truly sorry to hear about the issues you’ve experienced and the delay in our response. This is not the experience we want for our customers, and we completely understand your frustration. Please reach out to us directly at [email protected] with your order details so we can resolve this as quickly as possible. We appreciate your patience and are committed to making this right.

Warm regards,
The AeroBand Team

Rated 5 out of 5 stars

Refund policy

I was pleasantly surprised with their refund policy choices. You could either get a full refund or a partial refund but still keeping the pocket drum set. We chose the latter. To keep it was a great option. It’s the best of both worlds!

7 January 2026
Unprompted review
AeroBand logo

Reply from AeroBand

Hi Michee McKenna,

Thank you so much for your feedback! We’re delighted to hear that our refund options worked well for you and that keeping the pocket drum set was the perfect choice. Our goal is always to provide flexibility and make sure our customers can enjoy their products in the way that suits them best. We hope it brings you lots of fun and music-making moments! 🥁

Warm regards,
The AeroBand Team

Rated 5 out of 5 stars

AeroBand Guitar - a new instrument unto itself

The AeroBand guitar is unique and even without its MIDI capability and built-in instrument voices, it can be used to do some pretty creative things just with its guitar sounds. I am only beginning to explore what this instrument can do. Yes, it can't do MANY things that guitars can but the reverse is also true. Someday, somebody is going to put out a tune made solely on this "guitar" that will get some attention.
I MUST also mention that I bought the guitar (directly from AeroBand's website) during the 2025 Christmas season (USA). In the process, a few very minor issues came up where I had to deal with AeroBand Customer Support and the experience was incredible. Their politeness, attention to my concern, their follow-ups, etc. etc., were beyond satisfactory. I have never had any company's customer support interact with me in such a positive way.

5 January 2026
Unprompted review
AeroBand logo

Reply from AeroBand

Hi D.MacNagle,

Thank you so much for taking the time to share such a thoughtful and detailed review.

We’re truly glad to hear that you’re enjoying exploring the creative possibilities of the AeroBand guitar, even beyond its MIDI capabilities. Your perspective on how it opens up different musical possibilities really resonates with our original vision for the instrument.

We’re also happy to know that your experience with our Customer Support team. Providing respectful, attentive, and reliable support is something we take great pride in, and your feedback means a lot to the entire team.

Thank you again for your support and encouragement.

Warm regards,
The AeroBand Team

Rated 1 out of 5 stars

Wireless headphones are TERRIBLE

Bought the drumsticks and kit, and the bundled wireless headphones.

They are called "AeroBand Z002".

These are the worst headphones I have had since the 80's, the sound is tinny, what a terrible product, and impair £70 for them.

They are offering me £20 to keep them, but I don't want them, they are so bad that they are defective.

Terrible customer service and terrible headphones.

25 December 2025
Unprompted review
AeroBand logo

Reply from AeroBand

Hi Alistair Chisholm,

We’re very sorry to hear about your disappointment with the headphones and for the frustration this situation has caused. That is certainly not the experience we want any customer to have.

We’d like to clarify that our customer support team is still actively in contact with you and working toward a resolution. As communicated previously, there is no requirement for you to return the headphones, and our team is continuing to explore the best way to properly address your concerns.

We sincerely apologize if there was any misunderstanding during this process or if our communication caused confusion. Your feedback has been shared internally, and we truly appreciate you giving us the opportunity to make this right.
Our support team will remain in touch with you directly, and we are committed to resolving this matter as fairly and clearly as possible.

Warm regards,
The AeroBand Team

Rated 5 out of 5 stars

I got great service

I got great service. Even when due to delivery courrier 🚚 issue we weren’t able to find out about our order, I got fast and great service from Costumer service and everything worked out perfect.

My husband loves the AeroBand Pro 2 and is getting more confident with it by practicing.
Very good purchase if you have little space at home and you’d like something portable like this is.

25 December 2025
Unprompted review
AeroBand logo

Reply from AeroBand

Hi MSN,
Thank you so much for your kind words! We’re thrilled to hear that our customer service was able to help you quickly, even with the delivery hiccup, and that everything worked out perfectly.

It’s wonderful to know that your husband is enjoying the ProcketDrum 2 Max and gaining confidence with practice. We designed it to be compact and portable, so it’s great to hear it’s working well in your home!

We really appreciate your support and hope the music-making continues to bring joy to your household. 🎵

Warm regards,
The AeroBand Team

Rated 1 out of 5 stars

SCAM will not respond to return requests

This company will not respond to multiple attempts to contact them regarding a return. They advertise that they accept returns but then ignore you when you try to do it. There are tons of posts on Reddit about the company being impossible to contact/not responding to customers and they do not even have a customer service number. It appears they are a scam. Stay far away. I am going to have to do a chargeback as they refuse to respond to any attempts to contact them.

29 December 2025
Unprompted review
AeroBand logo

Reply from AeroBand

Hi Jodi Loden,

Thank you for your feedback. We’d like to provide some additional context and sincerely apologize for the frustration you experienced.

To clarify the timeline:
You first contacted us on December 26, during the peak holiday season. Due to a very high volume of inquiries at that time, our response was delayed. We replied on December 31, explaining the situation and offering two clear resolution options to resolve your issue. Unfortunately, we did not receive any further response from you after that.

We fully understand how delays, both in logistics and communication, can be upsetting, especially during the holiday period. Peak season places significant pressure on customer support, warehouses, and carriers, but this is not an excuse, and we are actively improving our processes to avoid similar situations in the future.

We want to be absolutely clear that we do respond to customers and honor returns in accordance with our policy. We genuinely regret that this experience led you to feel otherwise.

If you are still willing, we would very much like the opportunity to help you resolve this matter. Please contact us again through our official support email with your order details, and we will prioritize your case immediately.

Thank you for your patience and for sharing your concerns. Your feedback helps us improve.

Kind regards,
AeroBand Customer Support Team

Rated 5 out of 5 stars

Fantastic instruments and toys at the same time

Well, first of all - the guitar is great. Love the digital features and it's really easy to play. I'm not a beginner but it spoils you really much when you don't have to push so hard strings anymore. Also built-in speaker sounds great.

I also ordered Drum Sticks and they got lost during the delivery. I was so worried that I actually just got fooled, but no, the team was so supporting, even gave me a discount and charged it back to my CC. And of course, sent me another package for free.
Drums are a nice to play around, not sure how good you can actually play them if you want to make something serious, but they are lovely and design for both items is super cool.

Love AeroBand.

Waiting for some new products :)

4 December 2025
Unprompted review
AeroBand logo

Reply from AeroBand

Hi Special Worker,

Thank you so much for taking the time to share such a thoughtful and detailed review. We’re really happy to hear that you’re enjoying the AeroBand guitar, especially the digital features, playability, and built-in speaker. It means a lot to us to hear this from an experienced player.

We’re also truly grateful for your understanding regarding the drumsticks delivery issue. While we’re sorry for the inconvenience caused.

Thank you for your kind words about the design and for your trust in AeroBand. We’re excited to keep improving and developing new products, and we hope you’ll enjoy what’s coming next.

Warm regards,
The AeroBand Team

Rated 2 out of 5 stars

No customer service

Its already been more than two weeks since I ordered, I haven't received an email with tracking or anything, the website just says "track your order with shop" and there is nothing. I have emailed support twice and even sent a message on Instagram for whatever that helps. I understand peak season but for the price at least give a tracking number. I have no idea now if I just lost my money

3 December 2025
Unprompted review
AeroBand logo

Reply from AeroBand

Hi Nuriel,

We’re truly sorry for the worry and frustration this has caused. You’re absolutely right, waiting more than two weeks without receiving tracking information or timely responses is not the experience we aim to provide, and this is on us.
Due to the peak season, both shipping and customer inquiries were significantly delayed, but we acknowledge that we did not communicate clearly or proactively enough, especially given the price of the product. We completely understand why this would make you concerned about whether your order went through at all, and we sincerely apologize for that stress.
Please rest assured that we are not a scam, and your order was placed successfully. We are actively working to improve our response times, tracking notifications, and overall transparency so situations like this can be avoided in the future.
Thank you for your patience and for sharing your experience. Your feedback genuinely helps us improve.

Best regards,
The AeroBand Team

Rated 2 out of 5 stars

Order knowing you will not get right away or maybe ever?

I ordered the Pocket Drum 2 Max on 12/11/2025 and the site said free shipping 7-13 days so I assumed it would get here in time for Christmas. I have even emailed them to ask an estimate of when to expect, but crickets...Very disappointed in that and so I googled the legitimacy of this company and some people say good things some not and also that it comes from China! Had I known this I would've purchased through Amazon. I order Temu all the time and even that stuff gets here faster than this! I just hope I didnt get scammed out of $134! It would just be nice if a company could send an email of reassurance to let you know your order went through fine and when to expect it.

11 December 2025
Unprompted review
AeroBand logo

Reply from AeroBand

Dear Sara,

Thank you for sharing your feedback. We’re truly sorry for the frustration and concern this situation has caused. Due to the peak holiday season, your order was indeed delayed, and the volume of customer inquiries was much higher than usual.

However, this does not change the fact that we did not handle your order and communication as well as we should have, and we sincerely apologize for the inconvenience and worry this caused you.

Your order did go through successfully, and we understand how important reassurance and clear expectations are, especially when ordering a gift. We appreciate you bringing this to our attention, and we are actively working to improve both our shipping transparency and customer communication moving forward.
Thank you for your patience and for giving us the opportunity to improve.

Best regards,
The AeroBand Team

Rated 5 out of 5 stars

Aeroband - I'm impressed already

I ordered my new Aeroband Guitar on Monday 09-12-25 and received it today Thursday 11-12-25. I think this is excellent service already. They also offered an extra 1 year warranty. Everything was packed well and they have supplied plenty of getting started information. I am looking foreword to dealing with Aeroband in the future

11 December 2025
Unprompted review
AeroBand logo

Reply from AeroBand

Hi Samuel Crowther,

Thank you so much for your wonderful review!
We're delighted to hear that your AeroBand Guitar arrived quickly and that you're happy with the packaging.

Your satisfaction means a lot to us, and we truly appreciate your trust and support.
We look forward to bringing you even more great experiences in the future!
If you ever need help or have any questions, we’re always here for you.
The AeroBand Team

Rated 1 out of 5 stars

Case was empty

Case was empty, nothing in it, no number to reach the company that works, no help on their website
sent emails haven't heard back

7 December 2025
Unprompted review
AeroBand logo

Reply from AeroBand

Hi JSTAGOODGUY, thank you for your message.

We're very sorry for the confusion. Due to the peak season, some orders are shipped in separate packages, which may arrive on different days. This is why you may have received an empty box or one package without the full contents.
Please contact us at [email protected] so we can provide the latest tracking updates for your remaining items.
We sincerely apologize for the inconvenience caused by the split shipment and the delayed delivery.
Thank you for your patience.

The AeroBand Team

Rated 5 out of 5 stars

When asked for help there was a quick…

When asked for help there was a quick response and answer for my question.

7 November 2025
Unprompted review
AeroBand logo

Reply from AeroBand

Dear Jay Amyotte,

Thank you so much for your kind review! We're really glad to hear that our team was able to respond quickly and provide the help you needed.
If you ever have more questions or need further assistance, please feel free to reach out. We're always here to support you.
Thanks again for choosing AeroBand!😊

Best regards,
The AeroBand Team

Rated 5 out of 5 stars

Great guitar for DAW use and to learn.

I use the guitar with my DAW and my Roland/Yamaha workstations, and it's great. Finally real guitar parts possible. I'm not a guitar player but it is not really necessary. Its a very smart guitar. Aftersales service also great. Price compensation for black Friday was no problem. So, great guitar and great service.

9 November 2025
Unprompted review
AeroBand logo

Reply from AeroBand

Dear Lukas,

Thank you so much for sharing your experience! We're thrilled to hear that you're enjoying using the AeroBand Guitar with your DAW and Roland/Yamaha workstations. It's great to know it helps you create real guitar parts effortlessly.

Your feedback truly motivates us to keep improving both our products and services.

Thanks again for your trust and support, we can't wait to hear more amazing music from you! 🎸

Best regards,
The AeroBand Team

Rated 5 out of 5 stars

Client very happy

This simply an excellent guitar with good features. I like the side soft of the chords and its true to say is with no pain for the finger. The services client is very good and quickly responds. Its very fun to play with a daw software. Give it a try and you will not be disapointed with this product.

8 November 2025
Unprompted review
AeroBand logo

Reply from AeroBand

Hi Mr. Jean-François Paré,

Thank you so much for your wonderful 5-star review!
We're thrilled to hear that you're enjoying your AeroBand guitar and that you find it both comfortable and fun to play, especially with DAW software.
It's great to know that our design helps make playing pain-free and enjoyable, just as we intended. We also truly appreciate your kind words about our customer service team. Your satisfaction is always our top priority.
Thank you again for your trust and support. We hope your AeroBand guitar continues to inspire you and bring even more musical joy! 🎶🎸

Warm regards,
The AeroBand Team

Rated 3 out of 5 stars

well I just received the guitar and as…

well I just received the guitar and as you say it's not a guitar but the expense of it is very not good I played over 300 for the guitar and then I started to want to get a bag and I thought it was 60 pound and you've added 30 on 4 posts the drum machine but on the guitar is very very simple and very basic and that could be really improved on its very monotone no there's no variation to it at all which could really be changed the guitar itself when you play the guitar it has a double note so you have to make sure you touch it wellthe good thing about it is for someone who can't play because of their hands that's very good and I am 75 now I've been playing for 60 years and it is a good idea you don't get that pressure on strings but I try to go on logic and I can't get on it at all and the instructions are very basic so there's a lot of improvement needed the drum beat on the guitar is a very very simple and then another thingyou can't use another mic except your mic try to use another mic it doesn't work so that's extra expense again to buy your mic to be able to do singing so a lot of this is about making money isn't it really that's how I can see it anyway I mean you end up in the end if you buy the microphone the strap and the bag you're spending nearly 500 pounds so I think about it beforehand it's a lot of money to pay for a basic guitar and I'm still waiting for the bag and I'm an experienced guitar player if you don't send me ayou send the free guitar to someone who throws it in the bin that doesn't do much for the advertising does it I probably would have given it a very good review but that doesn't matter I'm just waiting for my bag I don't know why you didn't make it as a whole kit the microphone the bag and the strap with the whole thing with the guitar that would have been more feasible it doesn't matter though it's up to you making money is all right is that what you want to do but don't say it's for helping people cuz it isn't helping people is it helping people it's helping make money we should not have the internet is doing anyway I'm still waiting been waiting for a month nearly just for a bag I'm not sure what you're doing but I hope people take a warning from this it's not all cozy and I still say the drum machine is very very simple very miniscule and when I try to get onlogic and it just doesn't work anyway that's my review bye I'm waiting

23 October 2025
Unprompted review
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Reply from AeroBand

Hi Mr Tom Clelland,

Thank you for taking the time to share your feedback. We're truly sorry to hear about your experience, and we completely understand your concerns.

Our support team has already reached out to you on October 30th to follow up on the issues you mentioned, including the delivery of your guitar bag, how to use the Logic function, and the drum machine features. However, we haven't received a reply from you yet.

Please rest assured that we're still here to help. If you could get back to our email or contact us again at [email protected], we'll be happy to continue assisting you until everything is resolved.

We genuinely value your feedback, and we're constantly improving our products and services based on our users' experiences. Thank you again for your time and understanding.

Best regards,
The AeroBand Team

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