Audible Reviews 786

☆☆☆☆ - zero stars!!!! I’ve been paying a monthly Audible fee without realizing it. I assumed all subscriptions would appear in my Apple iPhone subscriptions, like every other app. Audibl... See more

I have used audible for years, and only recently realized that books I purchased years ago are missing! I called to complain and they want evidence, only to learn the app is 3rd party and provides... See more

Amazon #Amazon sent deceptive advertising offering 3 free credits as a hook to launch a subscription service for $14.95 per month without making it obvious that this would result in recurring charges.... See more

Signed up for the free trial with option to cancel before 30 days. I could not use the service as I had intended so I tried to cancel. Through their app, I was encouraged to pause rather than cancel.... See more

First the positive. huge selection and always available. The CONS. I find the phone app difficult to navigate and use. I am sure if I studied it more it would be easier, but that takes time and th... See more

The new website interface is confusing and makes it difficult or impossible to sort; e.g. ascending order by price. It is cumbersome at best and useless and its worst. I might be done with audible.... See more

Received a gift token for 6 months and hadn’t finished using the credits up by the end. Customer service was completely useless and incompetent. Any previously bought books that hadn’t been start... See more

Dear Audible, do you think it is ok to send me 2 "special offer" and other SPAM emails per day and that your "unsubscribe link" doesn't work? And to contact your customer service I need to log in? Bes... See more

Zero across the board. Cancelling a membership shouldn’t be this difficult. I’ve read hundreds of reviews saying the same thing which means it’s YOU— not us. It’s unfortunate that the only way you k... See more

I was having trouble with a coupon that was offered on the website, so I called and spoke with Alex at Audible in customer service, he was so helpful. We worked together patiently back and forth to co... See more

The Worst! It should be a respectable platform to listen to books, instead they rob people in a plane site by making them press 5 times "unsuscribe" button, which is hidden at the bottom under pile od... See more

If I could give them 0 stars I would. Worst audio book app I have ever tried, terrible set up and expensive for no reason at all. Also never actually made an account, had Amazon prime that I cancelled... See more

Promised 2 credits turned out to be for prime only. Not clear from promotion. When I tried to contact I encountered the worst 'chat' function I have ever experienced. Round and round on auto options... See more

Terrible, horribly designed app and website! I bought audiobooks with accompanying pdfs and the app does not allow new to find or view pdfs. Neither does the mobile version of the website! Eventually... See more

1) I found it impossible to find interesting titles--the site is not geared to connect a person with titles he/she might like. 2) It is expensive. You not only pay a monthly fee, but then you pay... See more

I would give them 0 stars for this bullish!🤬 How can you expire peoples paid for credits when they cancel their membership, that’s a TERRIBLE business practice!!🤬🤬 I’ll never subscribe to... See more

I have paid a membership and purchased hundreds of audio books and I had lost all access to these when they closed my account without any warning. Tried to call the help center multiple times and the... See more

If I could give negative stars, I would. We never subscribed to Audible, yet our credit card has been charged since January 2024. I’ve tried contacting Amazon, but they referred me to Audible. So far,... See more

My daughter has an audible subscription through Amazon. I tried to purchase a hard copy book for her for Christmas and she got an Audible book. It would not let me cancel so had to dispute through m... See more

I love to listen to the audio books from audible and have about 400 in my library as I am a member for more than 10 years now. However, frequently my purchased books, particularly my favouri... See more

No way would I ever consider using them again. At least 8 times they have automatically started charging mine and my wife’s credit card on cancelled audible accounts. So dishonest it’s criminal. There... See more

The books are great but the customer service chat is a robot who doesn't understand anything. Limited amount of possibilities to choose from, you just get rerouted to the same questions over and over... See more

I purchased 7 harry potter books in 2015 with credits. I can no longer access them. I've reached out to customer service via chat, more than 1 hr later, 2 agents, having to send screenshots of the ord... See more

FRAUDULENT!! no matter how many times you cancel, they still withdraw your money. Costumer service is a joke. They pretend to help and just stop replying before they start. All of them. Think they hav... See more

Paid for my books – but Audible locks me out because of an old phone number. I paid for my books, but Audible/Amazon denies me access – simply because an old phone number is still linked to my... See more

I started a free trial period because it showed me I could listen the book I wanted to listen to for free, and wanted to give listening to Audio books a try. I set up my account and fill in the i... See more

I was recently forced to shut my Audible account. I received a new bank card from my bank, rendering my old card inactive. I received a message from Audible asking me to update my payment infor... See more

I started chat with one of their agents, their refund policy says they need you to show that you arent using it as a lending library.. so i wrote up why I wanted to return said books, the agent blaten... See more

I reviewed Audible in August 2024 but it has become worse since then. I have used Chat to complain at least six times that some of my reviews are not posted. Chat is difficult, first getting through t... See more

Started my free 30 day trial and canceled it after 2 weeks. They charged me anyway and won't refund it. Instead they're telling me there's no charge on my account. I even took screenshots of the email... See more

The app keeps crashing whenever I try to open my library to listen to a book. Have contacted customer support and they said they're working on the issue but it's been going on for weeks. I called cus... See more

Zero stars. I bought 2 books by an author recommended to me. I chose the wrong author. Since I paid for those items with a card instead of using credits I cannot return them. Very shitty policy... See more

When I moved from Belgium to the Netherlands I lost access to my Audible account. I no longer had my Belgian email address nor phone number. I somehow managed to download my titles on my desktop. I t... See more

0 stars. I tried to place an order. It went through and then it was immediately cancelled. Then they put my account on hold for "suspicious activity". This is my first order. Suddenly, hours later my... See more

Was given a 3 month membership. And was excited to try this out. Now it turns out that I need to provide credit card details in order to use it... Why?? 3 months have been paid, and I want to try... See more

Why can’t I give half stars on one? The customer service is awful. The product is so expensive, not worth it. It’s sad when companies like this absolutely give up.

I do not even have a membership with audible and received a fraudulent charge from my bank. Audible refused to remove MY bank card from the account because I didn’t know the name of the person on tha... See more

It is impossible to contact someone to speak to. The help page gives options that are irrelevant to my problem. I have been trying to but 2 titles for 1 credit but continuously are charged 2 credits.... See more

Have occasionally ordered a book or two on audible but careful not to subscribe because I do not use it that much. Ordered a book to listen to while doing chores. A few months later, I received a ch... See more

I have been a member of audible for many years. Due to the fact I don't watch television I have used audible books instead while I work around the house, travel, and exercise. Over they years I have... See more

I've been an Audible member for years and I love the service. I average around 120 books a year and it's genuinely one of my favorite subscriptions. That said—this new "here’s a recommended prev... See more

2 stars as the customer service rep I spoke to was helpful, but the standard plan is an underhanded rip-off in that if you don't use your title within a month the credit doesn't roll over. This... See more

Loyal customer but….. Giving a minor player author credits for a classic is completely unacceptable. I was recently listening to the bbc version of the fellowship of the ring and was slightly dist... See more

I had an Audible UK account with 18 purchased audiobooks. After relocating to South Africa, I could no longer access the UK mobile number linked to my account for OTP verification—though my email r... See more

Audible is such a SCAM I signed up for a membership in June to listen to one book. Right after finishing it, I canceled the membership. Despite this, I keep getting charged—even though my App... See more

I’ve been an Audible customer for 24 years, maintaining my Light Listener plan plus purchasing other titles throughout the month. Under my plan I would get 2 titles a month. Amazon then purchased Audi... See more