Avis Car Rental Reviews 4,553

Be carefull with Avis Rent A car....they will charge you with a 10k php deposit at will never return it

Do NOT USE AVIS RENTAL CAR ROME Italy! My $1000 car rental was $2700! Total scam write Avis corporate and they said they were legitimate charges. We’ve traveled the world using Avis and never had been treated like that. Do not use Avis Italy!

I am submitting this formal complaint regarding a failed car rental reservation with Budget/Avis that resulted in significant inconvenience, lost work time, and unexpected expense.

Reservation confirmation number: 39924065US6
Confirmed pickup time: 8:00 AM

At approximately 7:00 AM on the day of pickup, I received a call stating that no vehicles were available and that multiple reservations were being canceled. I was instructed to call back later. When I did, I was again informed that no cars were available.

Customer service then directed me to another location, assuring me that vehicles were available there. My husband left work to drive me to that site. Upon arrival, I was told no cars were available after the desk agent reviewed my reservation details. My reservation had been booked through Expedia at a contracted rate, and the handling of the situation raised concerns that the agreed pricing was not being honored.

I contacted customer service again and was directed to the airport location with a guarantee of vehicle availability. I specifically expressed concern about traveling further without certainty. A representative named George assured me a vehicle would be available at my contracted rate and that a two-day rental credit would be applied due to the inconvenience.

Following these instructions, we traveled to the airport location. There, customer service representatives were unwilling to coordinate resolution with the counter agent. I was informed the rental price would be nearly triple my confirmed rate. The manager explained the contracted price could not be honored due to airport-related taxes.

As a result of repeated miscommunication and assurances that proved inaccurate, two individuals lost a full day of work attempting to fulfill a confirmed reservation. The experience reflects serious deficiencies in inventory management, communication, and consistency in honoring contractual pricing.

I attempted to rent a car online from both Budget and Avis today and had the worst time creating an account. I finally got through that mess somehow and was able to search for a car at the Orlando International Airport for next month. First, I should mention that I found a "special" going on at Budget giving Veterans 25% off through the end of March, so that is what led me to them. Anyway, I entered the BCD# and coupon code, which were both applied to this car I was wanting to rent for 6 days. The price was approximately $318 if I paid in advance. Well, I clicked on PAY NOW and the screen reverted back to the page that said search vehicles! I started all over again and the same thing happened. I even restarted my phone thinking that would help, but it didn't. I then tried my laptop to no avail. It said sorry the website is not responding to my request and to call Budget if it persists. I called Budget and explained all this to the Rep, who was polite. He said they were doing an update, so maybe this was creating some problems. He looked up the same exact car and said he applied the same discounts, but he was coming up with a total of $400+! I asked him if he was sure he added both codes and he said he did. He said that was the best price he could find on that car. I told him to forget it and I would look elsewhere. I tried Avis, but I can't even get signed in to my account there. I even changed my password a couple of times. Each time it would say they couldn't match the credentials I was providing. I guess neither Avis, or Budget, are as Veteran friendly as they make you think they are.

Thank you Avis for being the best rental car company.More importantly I want to thank Mr.Aaron for being so supportive and helpful and Professional.You’re the best, Thank you much!Avis is top quality and I recommend everyone to rent from Avis so you can get the best service.

Made a reservation for 7 days for a small car in Belgrade Serbia airport location, 118 Euros or $132!
They charged my account $432 after I came back to USA! They ripped us off like nobody before!
Apparently by adding my wife as secondary driver they added a charge of $260 and made a regular location so airport to be a special location and added $40 more!
all of that was not explained to us at all!
Complained about it but they declined the claim!
Worst place ever to rent a car, real scammers!

The absolute WORST customer service experience I’ve ever had. There were a few people that were decent, and the people at the DFW airport location were phenomenal, but the customer service is the WORST I’ve ever dealt with over all and it’s not even close. I’m cancelling my future business with Avis and I will absolutely not do any business with them going forward until an actual Avis employee / manager contacts me. If you want to deal with H1B employees in a call center that claim to work for Avis but clearly don’t, this is who you want to rent from. Hell will freeze over before I rent a vehicle from Avis again!!!!!

I will never use Avis again if given the choice. Agent added coverage to my rental without asking. And because I didn’t notice her shady practice, I got stuck with optional fees that my company won’t cover. Of course when I called in to complain, I was given the boilerplate response that I signed the contract so it’s my fault. I have never experienced this even with the sketchiest small car rental companies. I expected far better from Avis and had my guard down. So the agent perhaps was correct…it’s my fault. Won’t happen again. Trust lost.
This was based on an experience at the Reagan National Airport (DCA) Avis.

Our First experience with Avis (Brisbane) was superb! Great car (Outlander). But our second one (Melbourne - 7th Feb)a disaster. Personal contact was OK, but the car - Subaru Forester - was by far not on the same level with Safety features (NO GPS!!!, NO PARKING DISTANCE CONTROL). Although our request the day before, when they said it will be no problem to have an Outlander again, no real alternatieve was offered-Airport Avis is only 20 min away. To my it seems that AVIS bought Some really outdated Foresters to make money on the short term Instead of making a contribution on safety and comfort of their clients! They even didn’t suggest to swap the during our 18 day’s trip to
Adelaide. It’s time for a new rental company based on trust, safety and comfort and not for profit on the short term.
Or is Avis able to be that in the near future! At this moment I don’t feel safe and comfortable!

Writing about Budget Car Rental since they are owned by Avis. Horrible use of technology by these guys. They send me a slew of emails advertising their "deals" Okay, Im going somewhere next week. Well you click on the book the car and it just goes into a continual loop. A death spiral. Been trying most of the night. Looking for a customer service number....Nope just gotta go on line. Well I went on line but there is no pre selected item for my issue. Horrible way to do business. AND the last time I rented from them there was a dirty diaper in the back of the car. They really didnt care.

Booked a car through Air Lingus £35/2 days which was cheap enough. Arrived at the Avis desk to collect the car and was told its £37/per day, then they added another fee then another one, then another !! car ended up costing me £131.00 for 2 days. Car was dirty, scratched and not the car I hired. Customer Service were useless, only emailed me once Id completed their customer survey, avoid like the plague, far too many hidden costs,

Absolutely Terrible Experience, Lies, Bait and Switch. Poor Customer Service. I contracted with them for a gas car. Instead they forced me into an electric car in an area that had very little charging infrastructure. I called Customer Service 8 times. I explained that we were senior citizens, traveling with a child, and not tech savvy. They lied, saying I would get an exchange locally, but could not get through to to local lines. When we drove to a recommended agency location, where they said on the phone that they would exchange my car, they laughed at me and said they only have cars for 'customers.' What was I? I asked. They said I was a renter. Apparently, I didn't matter.
You cannot get the local agencies on the phone. The woman at the airport lied to me about the possibility of an exchange and the offshore operators either lied or didn't have any idea what to do. They put our family at risk out in the New Mexico desert and did not care at all.
This used to be a reputable company. NEVER AGAIN. NEVER AGAIN. NEVER AGAIN!

When I arrived in Tucson, I, along with many others, were told they had no vehicles left and we would have to wait. There were 6 people in front of me already on the wait list but was still told 35-45 mins and I should get a vehicle. This was the second lie. The first lie they told was they had no more vehicles clean. Since I had already prepaid for my vehicle I chose to wait. People that came in donning the Preferred and Fast track reservations kept receiving vehicles while we all just waited. 2 hours and 37 mins later I finally received a vehicle!! And because of the wait time, I was forced to get a hotel midway through a 3 hour drive to my final destination. AVIS, you need to do BETTER!!! 1. If people have paid reservations, give them a car. 2. Don’t fricken LIE TO YOUR customers. I will never rent through AVIS again, and we travel a lot.

I rented a car last weekend for pick up at Kansas City Airport. I paid in advance on Priceline and I DID NOT request the extra insurance or Roadside Service. I have my contract from Priceline and was not charged for the extra insurances.
After returning the car I was charged an additional $194 by Avis. I called Avis and explained what happened and they said they could not refund me because I requested the extra insurances. I know I DID NOT request the extras and told the customer service rep that I had the Priceline contract and there was no insurance ordered. I NEVER request extra insurance . I have my own!! The Avis rep was extremely rude and told me to take it to court, she wasn’t giving me a refund.
I called back a few minutes later and talked to another Avis rep who looked up my account and told me “I can give you a refund for the insurance because YOU DIDN'T ORDER IT, BUT I can’t refund you for the Roadside Service because you did order it.” 🤬🤬🤬 Avis is nothing but a huge scam! I will never rent from them again. One rep tells me I ordered the insurance and the other says I didn’t.
Someone is LYING and I know it’s not me!!!

I rented a car from Avis for $141.00 for a week. When I checked out I was charged $354.00+40.00 Cash. The person on the Cancun Airport office checking me out the car outright lied to me. He said I could not drive the car off the lot without paying for the extended insurance. He also lied about the distance and possible gas I would use to sell me the gas plan. The person who goes over the car for dents and scratches was a high pressure time share salesperson who wouldn't leave us alone until we agreed to go to a free breakfast at a Hyatt brand resort. After we finally agreed they told us we had to give them $40 cash.

They are really stolen your money!!!
I lost my 950$ !!!
But I didn’t get my service!!!
Maybe because I’m Asian!!
Really!!!!!

My rental cars from AVIS at the Maui airport broke twice. The battery died first overnight (all lights were off). I exchanged for another one based on an advice from the mechanic who helped jump it. The second time, a tire went flat, also overnight, without any visible damage. I had a spare tire put on and exchanged the car for yet another one. Both time I called AVIS roadside service. After the trip, I received a bill for the cost of the roadside service. I emailed and called AVIS expressing my objection to the bill because the cars I rented were flawed. I was told that if I drove the car out of the rental place without any problem, I was responsible for all problems after that. My argument was it is AVIS' responsibility to make sure their cars perform well during a rental period. My argument went to stone ears.

I rented a car from Avis. At the time of return, some damages were mentioned, but I clearly stated that I did not accept these damages, as they were not caused by me. No photos or written documentation were shown to me during the return process.

Despite this, Avis later issued a damage invoice of approximately €1,600 and withheld my deposit. This amount was taken without my consent, even though I never accepted responsibility for the alleged damages.

During the dispute process, I formally requested before-and-after photos and any official documentation proving that the damage occurred during my rental. No evidence was provided at any stage, yet my complaint was rejected.

Charging such a high amount and withholding a deposit without presenting clear proof is unacceptable. As an international brand, I expected transparency, fairness, and proper customer protection. Instead, I experienced serious financial and emotional stress.

I strongly advise anyone renting from Avis to be extremely cautious, especially during the vehicle return process.

I'd give them a 0 if I could. Booked a rental car online for our trip to Merida Mexico. The cost was $1,000.00 Cdn.(13,000 pesos) for a month. Upon arrival to pick the car up, they wanted an additional 60,000 pesos ($4,700.00 Cdn.) for insurance. We asked if we could change the payment method and put it on our friends credit card as it has out-of-country rental car insurance coverage. We were told that if we did that, our original contract would be cancelled with no refund. On top of that, the online booking for the identical car was now 33,000 pesos ($2,300.00 Cdn.). We walked away a thousand dollars poorer and no car. This is the 2nd time that we've been ripped off by rental car companies in Mexico. I felt comfortable with this one because Avis had been recommended to us by Americans that we met last year and said that they had rented several times with no problems????? What a bunch of crooks!

Thieves, Don't rent from here.