Canatura Reviews 2,668

TrustScore 4 out of 5

4.2

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers appreciate the fast and reliable delivery service. Many consumers highlight the high quality of the products and are satisfied with their purchases. People also find the prices to be reasonable. However, some reviewers have mixed opinions about the products, with varying experiences. Some consumers have reported issues with their orders, such as missing items or delays. A few reviewers have expressed concerns about the quality of certain products, citing issues like unpleasant taste or lack of effectiveness.

Based on these reviews

Rated 4 out of 5 stars

I purchased CBD oil full spectrum. Compared to my first CBD oil (which ist no longer available) I required 3 times the amount of oil to get the same effect (supporting my logical combination of conn... See more

Company replied

Rated 4 out of 5 stars

Prices are very good and it’s definetly legit but 80% of the products are low quality brands with unknown chemicals, BE CAUTIOUS WHAT YOU GET THERE they are not responsible if you get 10-oh hhcp and y... See more

Company replied

Rated 4 out of 5 stars

Hey over all honest business all legal but takes 4 days to pack up the parcel . Seems to be 3 times longer than the most . should be considered to speed up the packaging and by providing faster delive... See more

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Rated 4 out of 5 stars

I was disappointed that the vape pen I bought was faulty but I received a full refund. For some reason my correct address was not recorded so this made the delivery late but this might have been becau... See more

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Rated 5 out of 5 stars

Definitely one of the best hemp sites out there especially for eu. Prices are good (seen cheeper) shipping is as promised mostly unlike their competitors. And products are good sadly not enough resou... See more

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Rated 5 out of 5 stars

I love their customer service, their products and I had no issue so far. Their customer service team proactively reached out when something was missing from one of my past orders. They let me know rig... See more

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Rated 5 out of 5 stars

All fine and quick delivery, i actually bought vape from canatura.cz, i am happy they have local branch and stone shop in my country, as they are serious shop doing it right, there is a lot of bad/sca... See more

Rated 5 out of 5 stars

High quality product, very satisfied. >5X less expensive than in retail shops. Easy ordering process. Delivery within a few days even across borders (within Europe). Will now be a regular customer.

Company replied

Rated 3 out of 5 stars

Back until some months ago a was a totally happy with the product and delivery but since the last months not anymore. one delivery didn't come, is gone and we have yet not got the money back (some 400... See more

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Rated 5 out of 5 stars

This is one of my favorite Shops in thy internet. They deliver fast, Costumer-Support was also helpfull and honest. And thy well-build, round and long 'rocket-fuel-tanks' make me feel very happy. T... See more

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Rated 5 out of 5 stars

I was very pleased with the customer service when there was an issue about mailing to my little island. I got a great email and then the issue was resolved instantly. I got my products probably later... See more

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Rated 5 out of 5 stars

Fast shipping, the availability of the products are up to date, the support will contact you if your order has anything problem Product arrived maybe 3-4 days later from my order, same amount size... See more

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Rated 5 out of 5 stars

I really like this place and I have ordered from here like 3-4 times now. The delivery is fast and is very reliable. I can get live updates and see where my package is after it deports from the storag... See more

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Rated 5 out of 5 stars

Great product, the quality is evident from the moment you start opening the package. You can control the temperature at which you want to burn the herbs and it taste great. Have been using the Linx G... See more

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Rated 5 out of 5 stars

customer service the customer service is REALLY good, like they are fast, very friendly, very professional and just really great people there. I would thank the HR, and the workers for being w... See more

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Rated 3 out of 5 stars

T9HC vapes finally good again, thank god. but still no alternatives like: rechargeable, cartridges... and very expensive. If u want to consume it every day, forget it. Also tolerance increases ver... See more

Company replied

Rated 5 out of 5 stars

Good service, quick delivery, quality products. Only to much hassle when you want a refund for defective product(s)! I ordered vapes 3 or 4 times with Canatura. Every time 10 to 15 vapes. Only once... See more

Rated 1 out of 5 stars

Very very very dry dusty buds, nasty inky taste, no effect even tho it says extra strong, complete waste of money and time, just another below average poor product! Would be 0 stars but no option.. t... See more

Company replied

Rated 1 out of 5 stars

Really slow shipping. Communication wasn’t bad, but they should choose a better delivery partner. My package was “in delivery” step for more than 10 days after arriving to my country. It wasn’t unexpe... See more

Company replied

Rated 2 out of 5 stars

It doesn't taste like the original and it's expensive, it's not worth the 75 dollars, I make it myself better with pure terpenes in proportion, I don't know what kind of company you are, but you are l... See more

Company replied

Rated 1 out of 5 stars

Extremely disappointing. The flavor is awful — it tastes chemical, almost like inhaling bug spray. Vapor production is practically nonexistent, and there’s zero noticeable effect, physically or mental... See more

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Rated 1 out of 5 stars

I placed an order on July 30th and as of August 19th, I still haven’t received anything. It’s been far too long without any clear update on the shipping status. I’ve tried contacting customer service... See more

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Rated 2 out of 5 stars

The purchase itself was fine, as was the delivery. I have no complaints there. However, the product itself didn't work at all. I tried the Dance-E version. I don't know if it just didn't work for me (... See more

Company replied

Rated 1 out of 5 stars

I’ve hade problems with this company before and I thought that they’d improved their customer service but clearly not! I amassed a good sized order, trying to justify the 29 euros postage charge to t... See more

Company replied

Rated 1 out of 5 stars

They don't seem to care that parcel gone missing, where's my parcel, nobody knows, quick enyff to take my cash tho, Then they reply months after so nothing can be fone, stay away guys, jus a scam

Company replied

Rated 1 out of 5 stars

I placed an order 2025-09-29, still have not recived. Support are blaming the shippment company - wouldnt it be great if youbsend me a new pakage without charge - Cannatura had before this a good reco... See more

Company replied

Rated 2 out of 5 stars

One of the products that I ordered wasn't available, but still listed on the site. Afterwards, they offered to send the order without the product not in stock (with reimbursement), or wait for a week... See more

Company replied

Rated 3 out of 5 stars

For now three orders only but twice issues of delayed shippement due to lack of stock for some products whereas it was not mentioned on the website. not very professional

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Rated 3 out of 5 stars

I like that the stock they have is good. But then I dislike that Cannatura declined to sell me one product atleast claiming it was illegal in my country which is false. Actually id like t... See more

Company replied

Rated 1 out of 5 stars

The order I made was torn and it looked like someone had enjoyed a vape. And one of the vapes ordered doesn't work. I'm a bit sorry and probably won't order again. In conclusion, the effects it woul... See more

Company replied

Rated 1 out of 5 stars

Hello, I placed an order on your website and today I still haven't received an email confirming the order or that it was delivered to me. The order contained a vape liquid with THC, strawberry and ki... See more

Company replied

Rated 1 out of 5 stars

The items I received did not always match the names or descriptions provided on the website, which is quite frustrating. I reached out to customer service in hopes of arranging a return, refund, or ex... See more

Company replied

Rated 1 out of 5 stars

Awful service everyone should avoid this website. Ordered tanks that do not work in the normal way and they came with no instructions. I emailed to ask how to use them, just got a single generic reply... See more

Company replied

Rated 4 out of 5 stars

Good products and no problem at all, i just feel like something missing, maybe one of products that had too big box to its size and it looks that if i order more than its more boxes instead of filling... See more

Company replied

Rated 1 out of 5 stars

The package arrived ripped open, and the vape pen was missing. Despite repeatedly attempting to contact Canatura on multiple occasions—over four times—I did not receive a single response. To this day,... See more

Company replied

Rated 2 out of 5 stars

T9HC again weird taste. huge flavour problems. when u think about it, how it really should taste... mango and melon flavours do just exist on paper, not in reality. I have claimed this everytime. nowa... See more

Company replied

Rated 1 out of 5 stars

I was hoping for some help with my arthritic pain and/or with my insomnia. I must say I'm very disappointed. The CBD Gummies didn't do anything and have a very bad lingering aftertaste.

Company replied

Rated 5 out of 5 stars

As always with Canatura: fast customer service, great quality of their merchandise and great prices. I've placed 4 orders so far and so far I'm 100% satisfied. I truly recommend Canatura! 😊

Company replied

Rated 5 out of 5 stars

It is an good feeling when you get in touch with the customer service. They help and explain in details, no matter how stupid the questions (trust me I asked 3 and I completely sure that at least 1 wa... See more

Company replied

Rated 3 out of 5 stars

I cant give 5 stars, because i havent got my package, its been more than 2 weeks, amd the delivery company told me they dom have any package, dont know what happened

Company replied

Rated 5 out of 5 stars

Everyone who works here is knowledgeable, kind, and patient. I am very impressed with their strong work ethic and amazing customer service. I would highly recommend Canatura.

Company replied

Rated 5 out of 5 stars

Very helpful team, quick and detailed responses. The team answered all my questions in a professional and friendly manner, which made me feel confident throughout the entire purchase process. The webs... See more

Company replied

Rated 3 out of 5 stars

The product was quite enjoyable. The price was great. And the delivery time was fantastic. My big issue and why I gave you 3 stars is when I went online to buy it again I found the site diffic... See more

Company replied

Rated 2 out of 5 stars

The product I ordered started turning on by itself, overheated and threw out all the liquid inside, I left you a video of it doing these things in your email. I want the product replaced with a functi... See more

Company replied


Company details

  1. Cannabis store
  2. Cosmetics Store
  3. Herb Shop
  4. Pet Store
  5. Vaporizer Store
  6. Vitamin and Supplements Store

About Canatura

Written by the company

Canatura is a specialist in hemp products for you, your loved ones and your pets.

Our online shop offers more than 6 000 products for a healthy lifestyle, wellness, and vaping. We also have a wide range of smoking accessories. Our aim is to make hemp available, help you pick the best products that would suit your needs and contribute to a happier, healthier and harmonious life.

In our online store, you can find various products containing cannabinoids CBD, CBG, CBG9, CBN, CBC, 10-OH-HHCP, HHCPM, H4CBD, THCV, HCT, CBDP, and more . Choose the product tailored to your preferences: oils and drops, flowers, extracts and concentrates, capsules, liquids, edibles, patches, vapes and cartridges, cosmetics (body, hair, skincare) and hemp food.

Last but not least, we have a range of CBD and hemp snacks, antiparasitics, cosmetics and supplements to improve the life of your dog and cat.

We are always happy to help you with your selection.

Find us at CANATURA.COM

Canatura | Hemp For Life

Written by the company

Hemp products specialists
As an online shop specialised in hemp products for healthy lifestyle and vaporization equipment for the best experience of using medicinal herb we always strive to exceed your expectations and make you satisfied. That's why we are more than happy to advise you and help you pick the best products that would suit your needs and desires.

Contact info

4.2

Great

TrustScore 4 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 97% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Really great and good quality and fast…

Really great and good quality and fast delivery and good prices

6 January 2026
Unprompted review
Canatura logo

Reply from Canatura

Hello,

Thank you for your kind words. We are pleased the quality, fast delivery and pricing met your expectations. Appreciate the recommendation and glad the experience was positive.

Best regards,

Customer Service Canatura

Rated 4 out of 5 stars

Canatura is not a bad site for…

Canatura is not a bad site for ordering, but you’re waiting long for the delivery. The products they send me are good.

20 January 2026
Canatura logo

Reply from Canatura

Hello

Thank you for your feedback. Glad the products met your expectations. Sorry to hear the delivery took longer than expected and appreciate your patience. Please contact our support with your order number if there is anything more we can help with.

Kind regards,

Customer Service Canatura

Rated 5 out of 5 stars

I have always received my packages in…

I have always received my packages in appropriate time frames, fully anonymous. Always a good experience here- but I have no clue on the trustworthiness of the contents themselves.

3 January 2026
Canatura logo

Reply from Canatura

Hello

Thank you for your review. Glad delivery times and anonymity met your expectations. We perform quality checks and aim for accurate product descriptions. Please contact our support for any specific questions.

Best regards,

Customer Service Canatura

Rated 5 out of 5 stars

great job

great job
good vibes only

20 January 2026
Canatura logo

Reply from Canatura

Hello

Thank you for the wonderful review. We are delighted you enjoyed the good vibes and that the experience met expectations. Your recommendation brightens our day. Looking forward to serving you again.

Best regards,

Customer Service Canatura

Rated 5 out of 5 stars

Happy overall

Fast shipping, fast delivery, good quality and fair price

16 January 2026
Canatura logo

Reply from Canatura

Hello,

Thank you for the great feedback. We are glad the fast shipping, delivery, quality, and price met your expectations. Appreciate the Trustpilot recommendation and hope to serve you again soon.

Best regards,

Customer Service Canatura

Rated 5 out of 5 stars

Great quality and great prices

Great quality and great prices! I have become a regular customer. I really recommend Canatura 😃

19 January 2026
Canatura logo

Reply from Canatura

Hello,

Thank you for the lovely review. We are delighted the quality and prices met your expectations and that you have become a regular customer. Your recommendation means a lot to our team.

Best regards,

Customer Service Canatura

Rated 4 out of 5 stars

Fast and helfull support

Fast and helpfull support

11 January 2026
Canatura logo

Reply from Canatura

Hello,

Thank you for the kind words and for recommending us on Trustpilot. Glad our support team was fast and helpful. If anything else comes up please contact our support team and we will be happy to assist.

Kind regards,

Customer Service Canatura

Rated 5 out of 5 stars
Canatura logo

Reply from Canatura

Hello

Thank you for the great feedback. We are glad the products met your expectations and that delivery was swift. We look forward to serving you again.

Kind regards,

Customer Service Canatura

Rated 5 out of 5 stars

Very good support

3 January 2026
Canatura logo

Reply from Canatura

Hello,

Thank you for your kind words. We're pleased our support met your expectations. Your feedback helps us maintain and improve our service. If anything else comes up please contact our support.

Kind regards,

Customer Service Canatura

Rated 1 out of 5 stars
Canatura logo

Reply from Canatura

Hello,

We are very sorry the product and delivery did not meet expectations. We’re sorry to hear the parcel arrived in an unsatisfactory condition. We understand this was disappointing and appreciate the frustration caused. Feedback like this helps guide improvements and is taken seriously by the team. Please contact our support and include your order number and the email used for the purchase so we can review your case. We’re working to improve our service and communication and our internal checks to avoid similar situations.

Kind regards,

Customer Service Canatura

Rated 5 out of 5 stars

Quality products!

Everything was in order. Quality products. Reliable company. Everything arrived on time.

15 January 2026
Canatura logo

Reply from Canatura

Hello,

Thank you for the kind review and recommendation. We are glad everything arrived on time and met expectations. Your trust means a lot to our team and we look forward to serving you again.

Best regards,

Customer Service Canatura

Rated 5 out of 5 stars
Canatura logo

Reply from Canatura

Hello,

Thank you for the kind feedback. Delighted to hear the experience was prompt and easy to deal with. Your support is appreciated and encourages the team to keep service smooth and reliable.

Kind regards,

Customer Service Canatura

Rated 2 out of 5 stars

10-oh-hhcp vapes are literal spice when…

10-oh-hhcp vapes are literal spice when trying to buy other brands' products like Canapuff on the website, they say they have it, but in reality, they don't, at least give me a refund, so 2 stars would not recommend

14 January 2026
Canatura logo

Reply from Canatura

Hello,

We're sorry to hear the experience did not meet expectations. We understand it is frustrating when an item appears available but cannot be shipped. Please contact our support and include your order number and the email used for the purchase so we can review your case. If possible, include screenshots or order confirmations to help our review. We're working to improve our service and communication.

Kind regards,

Customer Service Canatura

Rated 1 out of 5 stars

I did not receive my order cause…

I did not receive my order cause Transporter send it back ??????

31 December 2025
Canatura logo

Reply from Canatura

Hello,

We’re sorry to hear you did not receive your order as expected. We apologize for the inconvenience and understand how frustrating it is when a shipment is returned by the carrier. The situation is being reviewed by our team and efforts are underway to reduce recurrence. We’re working to improve coordination with delivery partners and to improve order tracking and customer updates. We’re also working to improve our internal checks to avoid this situation.

Kind regards,

Customer Service Canatura

Rated 5 out of 5 stars

No problem

Items arrived in a short time, well packaged, all good

12 January 2026
Canatura logo

Reply from Canatura

Hello,

Thank you for your feedback. Pleased to hear the items arrived quickly and well packaged and that everything met expectations. Appreciate the Trustpilot recommendation.

Kind regards,

Canatura Customer Service

Rated 1 out of 5 stars

zaza

i have ordered sativa liquid
and this liquid does nothing.
Shit sellers

13 January 2026
Canatura logo

Reply from Canatura

Hello,

We are very sorry to read that the product did not meet your expectations and understand how disappointing this experience must be. Please contact our support and include your order number and the email used for the purchase so we can review your case. Providing photos or a short description of what happened will help our team assess the situation more quickly. We're working to improve our service and communication and to prevent similar issues in the future. Thank you for sharing this feedback.

Kind regards,

Customer Service Canatura

Rated 2 out of 5 stars

It doesn't taste like the original and it's expensive, it's not worth the 75 dollars, I make it myself better with pure terpenes in proportion, I don't know what kind of company you are, but you are l

It doesn't taste like the original and it's expensive, it's not worth the 75 dollars, I make it myself better with pure terpenes in proportion, I don't know what kind of company you are, but you are liars and cheaters! Lower the price

28 December 2025
Canatura logo

Reply from Canatura

Hello,

We are very sorry the product did not match the original taste and that the price felt unjustified. This feedback is important and will be shared with the team. We understand it is disappointing when expectations are not met. Please contact our support and include your order number and the email used for the purchase so we can review your case. We’re working to improve our service and communication and our product descriptions to help avoid similar issues.

Kind regards,

Customer service Canatura

Rated 1 out of 5 stars

If they think so

If they think so, they will send the order, if they don't think so, they will say it is prohibited (it's the same product)

28 December 2025
Canatura logo

Reply from Canatura

Hello,

We understand it is frustrating when an item appears available but cannot be shipped. We are sorry for the inconsistent information and the confusion this has caused. We're working to improve our internal checks to avoid this situation and to improve communication about product restrictions, so customers receive clearer and more consistent answers in the future. Feedback like this helps shape those changes.

Kind regards,

Customer service Canatura

Rated 5 out of 5 stars

Everything perfect

10 January 2026
Canatura logo

Reply from Canatura

Hello,

Thank you for your kind review. We're delighted everything was perfect. Your feedback means a lot and helps us continue to deliver a great experience. Looking forward to serving you again.

Best regards,

Customer Service Canatura

Rated 5 out of 5 stars
Canatura logo

Reply from Canatura

Hello,

Thank you for your lovely review. We’re delighted the articles and service met your expectations. Your recommendation means a lot to us and encourages the team to keep providing attentive care.

Best regards,

Customer Service Canatura

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