CarVia Reviews 63

Great experience!
Rented 911 GT3. Delivered to my hotel within 45 minutes of the reservation.
Miguel delivered the car and did a fantastic job of explaining everything with the car and the agreement.
They also responded to my email quickly when I had a question.
We will be renting from them again.
DJ

I booked a GLC43, completed my payment, and everything seemed perfectly fine. Then out of nowhere, I received an email asking for my driver’s license and passport, after I had already paid. Still, I sent everything right away to keep things smooth.

A short while later, they suddenly told me the car was “not available.” No clear explanation, no alternative, nothing. Just that.

It felt strange, so I called them to ask what was going on. They said they were “checking some things,” which didn’t make sense, especially since I’ve previously rented a Porsche GT4 in Frankfurt, a much more expensive car, without a single issue or extra “checks.”

Then it got ridiculous. They called me back and said that, to approve my booking and actually get the car, I now needed to pay with my American Express card instead of my Visa.

So first the car was unavailable, and then suddenly it wasn’t,if I used a different card.

That’s when it became obvious this wasn’t about availability or payment. It was about who they thought I was after seeing my passport and license. The excuses and tone completely changed. This wasn’t random, it was racial profiling, plain and simple.

Asking for passport, drivers license and later on canceling the car but at the same time figuring out i was a customer, they changed their mind but to be 100% all was good based on their judgement, they asked to use my american express which is extremely sick and disrespectfull to asked in a situation like this.

I’ve rented cars all over Europe, Sixt or Hertz you name it, and never once been treated this way. This company clearly judges customers based on background, not booking history. It’s subtle but clear discrimination dressed up as “procedure.”

If you’re that cautious about who rents your cars, here’s a better idea: raise your prices, increase your deposit, and stop profiling people after they already paid for a booking.

Disappointing, unprofessional, and honestly, shameful in 2025. I’d strongly recommend avoiding this company if you expect to be treated equally and with basic respect.

After my payment they began asking for documents and menacing to cancel the reservation, which they canceled anyway after I provided pages of documents, for no apparent reason. Totally unreliable. They had no visible address on the website and when asked they provided reluctantly the address of a Mercedes-Benz dealership. They say the refund for the canceled rental is on the way (they won't provide refund for upsided programs and other reservations and expenses related to the canceled trip): I'm ready to sue them if it is not paid.

Guaranteed sports car models in Germany, multiple locations or collection in neighbouring countries. We hired a group of 5 cars for a 3500km Europe Summer Driving Holiday & had a blast. Book and pay upfront guarantees the exact model of car you desire. From a fleet of over 150 cars from Audis to BME M cars to Porsches to Ferraris

I rented a 718 spyder RS for a week. Pick up was easy, and no fuss. Same with drop off. Car was in great condition and didn't have any issues with it. Lucked out with the weather and got 1300 amazing km mostly with the top down. Looking forward to trying something else next time!

We recently rented three incredible vehicles from CarVia for a European road trip – a BMW M4 Competition Convertible, a Porsche Boxster Convertible, and a Porsche GT4. The experience was truly exceptional from start to finish.

The entire CarVia team was professional, responsive, and a pleasure to work with. Special thanks to Arian at the rental counter, who gave us his full attention and ensured everything was clear and smooth. At pickup, he personally accompanied us for a thorough walkaround of each vehicle, carefully documenting every small detail and cosmetic mark as per our request – something we greatly appreciated.

All the cars were in perfect condition, performed flawlessly, and added a huge amount of joy and excitement to our trip. From the initial booking to the return process, everything was well-organized and handled with care.

We truly appreciated the high level of service and personal attention we received. CarVia clearly goes the extra mile to deliver an outstanding customer experience.

Highly recommended – we will definitely rent from CarVia again!

Subsequent to my first 5 star review and my rentals i had some issues and i was dealing with their support team. It took some time and we managed to sort out my questions and issues , Ms Laurynas rose was very responsive and helpful.

Rented a Porsche Boxter from CARVIA on June 11, 2025, which was picked up in Frankfurt Germany. The weather was very not during this time.

Issue 1 - Air Conditioning Not Working

June 11, 2025 - 30 minutes after driving away, the air conditioning was not working and since I had a four-hour drive to my next destination and inform them the next morning.

Nonetheless, the following day I sent an email informing them of the non-working air conditioning.

Driving Experience and Discount Request

Totally NEGATIVE EXPERIENCE in a vehicle with a non-working air conditioning system in 90-degree weather. I had to wear a long sleeve jacket while driving to prevent my arms from getting sun burnt with the top down.

CARVIA'S Response to the Non-Working AC

June 13, 2025 - CARVIA replied instructing me to take the vehicle to a repair facility. I am on vacation, and they expect me to spend my precious time to locate a repair facility for something they should have check before renting the vehicle to a customer!

Additionally, when I got back to the U.S they emailed me stating the non-working AC was related to a stone that impacted the air-con condenser while driving at high speed with a sport car. Ironically, the non-working air-con issued occurred 30 minutes after I left the rental agency, and I was way too far to return the vehicle as we were a group of three rented Porsches from CARVIA.

Issue 2 - Low Engine Oil Level

June 20, 2025 - While in Switzerland I notice that the oil level was low - not seriously low. Nonetheless, I purchased one quart of oil for $40 US to top off the oil level. This is another item that should have been checked before handing a vehicle over to a customer.

Issue 3A - Issue With Other Two Porsches We Rented

June 11, 2025 - We coordinated our Porsche rentals over a year in advance. One party requested a convertible 911 - CARVIA gave her a hardtop. They stated that was an upgrade and refused to discount the cost as we all know that a convertible cost more.

Issue 3B - Issue With Other Two Porsches We Rented

June 12, 2025 - The third Porsche we rented in our party of three had a slash on the top which was never noted as we inspected the vehicles in a very dark garage.

Overall Experience and Recommendations

Rating for CARVIA 1-5 = 2

I would not recommend renting any vehicle from CARVIA.

They do not check their vehicles before being rented thoroughly.

Any previous damages on the vehicles seem to be the fault of the customer. Hence, they take no responsibility or accountability.

The vehicles are not cleaned properly.

Warning to prospective customers -
A - inspect the vehicle outdoors in the sunlight.
B - check every system from window switches, air conditioning, wheels, tires, scratches, windshields, convertible tops, all light lenses and the entire interior, etc.

Lastly, we tried to rent the vehicles from Porsche directly, but they could not guarantee the vehicles we wanted. Hence, CARVIA accommodated on two at the time of rental even though we scheduled our rentals a year in advance.

I absolutely recommend this company!

Great cars, economic rental prices, very supportive customer support!

They let me know in advance that my car was no longer available and did a wonderful upgrade. My grandson and I had a ball driving around. Car was clean, all defects were noted, they were responsive with questions we had, great experience ask the way around. We'll be back!

The customer service from Carvia was amazing. I had a last minute cancelation of a trip that was unexpected. I had a car rental through Carvia and they were able to help me out through the process and not give me a hard time for short notice. I will be renting from them again.

I submit my license for verification but failed with no reason. First try they said pic was not clear so i did it again. Second time they argued my license holding experience is less than 1 year even i had hold it for already two years. And at third try they rejected for no reason. What a disgusting service experience!

I had a great day trip with my rented Porsche Cayman from Carvia. Handover and return of the rental was easy.
Customer support was excellent, they helped me quickly when I had a question about the return of the car.
Carvia is the best company when you look for special rental cars at an affordable price.

Very dissapointed with the service I got from Carvia. Rented an electric Porsche - car was half charged when I got it - had to stop half way to Austria to charge it only to discover the charging cable was missing. I called them asked them for assistance but since it was after hours (about 6pm) they were unwilling/unable to help. I had to limp - critical battery to another charging station that had the cable (thank god) no thanks to Carvia.

We rented a mercades s580e we usually had quite bad rentals before however this was amazing. The staff were nice the car was in amazing condition and drove well no dodgy deposit and the prices were insanely good if we come to Germany again we probably will rent from this company again if you want a good new car for a low price go for this company.

I rented the Porsche 911 Carrera S from CarVia and the whole experience was amazing. The service provided upon arrival/check-in as well as the communication via Email are all A+ and really made me enjoy the rental period even more.
The parking lot is easily accessible from the BER Airport and the return was also super smooth. I wish every car rental company would have such great customer service.
Thanks to the whole team and looking forward to the next rentals!

I rented a Tesla Model 3 Performance on a trip from Frankfurt to the Bavarian Alps and I found the service from the staff to be exceptional and the car immaculate when presented.

The car's features and excellent mechanical condition helped give me confidence during my first trip on the Autobahn. It was a very satisfying experience from first to last and I would definitely seek out CarVia again on my next trip!

I was truly shocked with this amazing 911. It drives and sounds like a dream. Went to Neuschwanstein castle and enjoyed the car, the views, summer weather and autobahns. Carvia is definitely the best car rental company i dealt with. Simply High-End! Wonderful service! 10/10 👍

Absolutely satisfied with the Car (Porsche Taycan) and the Service provided by the staff. I can highly recommend this Car rental if you look for special cars outside the norm. All big car rental companies wont even offer what they have in stock at affordably prices. EXCELLENT Service & Car. I surly will return to CarVia