Flipdish Reviews 504

TrustScore 4.5 out of 5

4.3

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their patience, helpfulness, and professionalism. Consumers appreciate the complete and supportive service, highlighting the team's responsiveness and ability to resolve issues quickly. People find the customer service to be excellent, with staff members often going above and beyond to ensure a smooth experience. The user experience is also highly regarded, with reviewers noting that the portal and website are easy to use and intuitive. The ordering system is considered reliable, and many customers recommend Flipdish for restaurants seeking such solutions. Consumers also appreciate the value for money, citing the comprehensive package and readily available support from both the Flipdish team and account managers.

Based on these reviews

Rated 5 out of 5 stars

We’re very happy with FlipDish. Even though we’re just getting started with the system, the support has been amazing. Shaheer and Alex have taken the time to help us, been super patient, and explai... See more

Rated 5 out of 5 stars

Great service on a weekly based Phon call with Mathis from Flipdish that can help to find solutions, answers to questions and help to develop my business with new strategies that other don’t offer... See more

Rated 5 out of 5 stars

We have a new shop in Ballina Co Mayo. Flipdish supports were fantastic. They responded to queries quickly and guided us through our early days of opening. POS supports superb esp Yasseen and Chris. W... See more

Rated 5 out of 5 stars

Excellent service from flip dish through out. Our business advisor Lucia is great. She takes care of any issues including marketing so quick and prompt. We can contact her anytime and her response is... See more

Rated 5 out of 5 stars

We’ve been really happy using Flipdish for our café! The system is easy to use, reliable, and makes managing online orders so much smoother. The support team has been excellent, especially Keo Lee, wh... See more

Rated 5 out of 5 stars

Spoke to Hamza few times. Today he specially came from outside by cancelling his family plan to fix our system issues and dealt with us so patiently and with a lot of understanding. Done exactly we re... See more

Rated 5 out of 5 stars

We have used FlipDish for a number of years. The portal is easy to use. The support is unrivalled. They are available at all times. As a restaurant, you have more control over the order and the cu... See more

Rated 5 out of 5 stars

I’ve had a great experience using Flipdish. The platform is easy to use, reliable, and makes managing online orders much smoother. Everything from menu setup to order flow works well and helps sa... See more

Rated 5 out of 5 stars

I want to give a huge thank you to Nicolas from Flipdish for his outstanding customer service. I was getting absolutely nowhere with my issue until he stepped in. From the moment he took over, things... See more

Rated 5 out of 5 stars

The experience with flipdish POS system is extraordinary. The team is so much helpful specially Apple. Apple was the person to who I was dealing with, from the start to the installation of hardw... See more

Rated 5 out of 5 stars

We have been using Flipdish for nearly 2 years now & have always been happy with the quality of the products & the tech offered. We have recently been supported by Ritika our account manager and bee... See more

Rated 1 out of 5 stars

messed around since day one what an absolute nightmare of a company seriously there engineer was very good but i think he maybe the only one they have that actually knows what he is doing su... See more

Company replied

Rated 5 out of 5 stars

Initially I thought, just another 3rd party, but when the sales rep, from FlipDish, Tufael came and explained what they are about, I could see sense. I had decades of serious problems with uber... See more

Rated 5 out of 5 stars

Excellent service with flip dish , I Set up my account with Anthony G he’s been amazing help would highly recommend this company, I can’t wait to get pos system looks great & easy to use going to be... See more

Rated 5 out of 5 stars

Everything from onboarding to set up and support was flawless. Real value for money when it comes to the total packaging and support is always available from the Flipdish Team and account manager Ravi... See more

Rated 5 out of 5 stars

I was so worried about starting a new food business but the way Flipdish team handled everything is just truly amazing. Yasin made the entire process so much easier and less stressful. From the v... See more

Rated 5 out of 5 stars

I'm very happy with the services Flipdish is providing me for a number of years now. Mathis takes care regularly of the business on my platforms and is very responsive and supportive when needed. Th... See more

Rated 1 out of 5 stars

Absolutely shocking customer service. I have called multiple times over the past month and was told the manager would call me back — still no call to this day. They have been charging £40 a mon... See more

Company replied

Rated 2 out of 5 stars

The integration team work ok and do the job. The marketing team and accounts managers are a different story. I am waiting for the 3x referral €350 1.5 year so far. After I bring other client f... See more

Company replied

Rated 1 out of 5 stars

When you sign up everything seems amazing. After signing up when you need help, they accept the query but never resolve. We are trying to transfer ownership and they cannot process a simple form for... See more

Company replied

Rated 5 out of 5 stars

Can't thank Ant Goudie enough for all the help and support you have given to us all. We have recently just taken over a cafe business that was in the gutter, we didn't know what we got ourselves into... See more

Rated 5 out of 5 stars

Excellent customer service. Anytime you ask you get a response. They will go the extra mile to make sure you understand the system. I am still working my way through the features but so far so good. T... See more

Rated 5 out of 5 stars

Excellent service provider. Great customer service to the clients and customers. Staff are always very helpful and willing do everything to help and find a solution. Really would recommend the f... See more

Rated 1 out of 5 stars

They will sell you the product and afterwards will forget that you even exist. You will go through hundreds of people explaining same thing and they will come back with same answer that ‘they have esc... See more

Company replied

Rated 1 out of 5 stars

Very helpful and good communication before sale. After sales support is absolutely terrible. They are literally a shambles. They dont know how to resolve the issues I have been having with website the... See more

Company replied

Rated 5 out of 5 stars

We had Laurie that was looking after our install from start to finish and what an amazing job she did. She was always available and any minor glitches we had, she got the sorted immediately. I’d highl... See more

Rated 5 out of 5 stars

I’ve been using Flipdish online ordering since I opened the business in 2021. I moved to POS in June 2023. For the most part it’s ok but I have found a lot of issues and I find support very slow to fi... See more

Rated 1 out of 5 stars

The on-boarding experience is not great, and there is a concerning lack of proper support and customer service. Great marketing and sales pitch but the after sales experience is very poor. F... See more

Company replied

Rated 1 out of 5 stars

In 30 years of working in hospitality I have never experienced such incompetence. They just don’t care. Lied to from the start. The onboarding process is a joke. They didn’t even make a me... See more

Company replied

Rated 5 out of 5 stars

FLIPDISH is an online click&collect food service that helped me set up a delivery service aswell as in store collections. Cora was very knowledgeable, patient and professional in dealing with the proc... See more

Rated 5 out of 5 stars

We have been using Flipdish for a few years now and have always been happy with their customer service. Mathis, our account manager is extremely helpful. We have also recommended Flipdish to our fr... See more

Rated 5 out of 5 stars

Outstanding Service from Tufael Ahmed at Flipdish! I had the absolute pleasure of working with Tufael Ahmed (aka Mr T from Flipdish, and he went above and beyond to help us. From the momen... See more

Rated 5 out of 5 stars

I have had a few business and worked with 5 or 6 different systems, but the flipdish is the best by a mile! The system is great, but a lot of them are. What makes it stands out is the customer service... See more

Rated 5 out of 5 stars

Have been partnering with Flipdish for a while now, they have always been topnotch in helping answer any questions and resolving any issues that have arisen. Our customer contact Jaidan is extremely... See more

Rated 5 out of 5 stars

We recently set up Flipdish for our restaurant, and the whole process has been outstanding from start to finish. The platform itself is user-friendly and perfectly suited for managing online ord... See more

Rated 5 out of 5 stars

I have recently used Flipdish for my Japanese takeaway and I would like to share my experience with others. Flipdish helped me to present my shop in a very professional and modern way. The i... See more


Company details

  1. e-Commerce Solution Provider
  2. Kiosk
  3. Payment Service
  4. Website Designer

Written by the company

Flipdish is an all-in-one POS and restaurant management system powering thousands of restaurants and takeaways around the world. Make life easier by streamlining operations with an intuitive kitchen display system, inventory management, powerful reporting tools, driver tracking, payroll management and much more. Grow your business and increase customer satisfaction with digital ordering solutions like web, app and kiosks. Build your brand and earn more money with the help of our marketing specialists.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

504 reviews

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Replied to 90% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Disheartening

Tried to upgrade to the label printing system.
It taking weeks, haven’t even got an invoice, despite asking more than one person.
Again getting messed about from this company.
I agreed to remove previous posts on here, with the hope that things would get better, given they had offered a discount on the labelling machine, if I removed the posts.

Again feel this is the only way they respond to me.

8 February 2026
Unprompted review
Rated 1 out of 5 stars

⭐☆☆☆☆ Absolutely Terrible Service

⭐☆☆☆☆ Absolutely Terrible Service — Worst Platform Experience Ever

I have never experienced such incompetence and lack of support from a business platform as I have with Flipdish. Working with them has been nothing short of a nightmare.

From day one, Flipdish has shown:
🚫 Non-existent customer service — emails go unanswered for days, support tickets are ignored, and nobody takes responsibility.
🚫 Zero accountability — repeated issues are acknowledged but never actually fixed.
🚫 Unreliable technology — glitches and errors that cost me orders and revenue with no resolution.
🚫 No escalation or urgency — even when my business was losing money, Flipdish treated it like a minor inconvenience.
🚫 Broken communication — every response feels scripted, unhelpful, and dismissive of the real problem.

This isn’t just “bad service” — this is negligence. My business suffered financially and operationally because of Flipdish’s inability to support its clients.

To any restaurant or business considering Flipdish: think twice. If you value your time, money, and sanity, stay far away.

28 January 2026
Unprompted review
Flipdish logo

Reply from Flipdish

We’re very sorry to hear about your experience and the impact it’s had on your business. This is not the level of service we aim to provide.

We’ve requested more information via Trustpilot so we can identify your account and review your support history in detail. Once we have your details, we’ll escalate this to the relevant team to ensure your concerns are addressed properly. You can also contact us directly at help@flipdish.com.

We hope to resolve this for you as quickly as possible and improve your experience with Flipdish.

Rated 5 out of 5 stars

I had a great treatment

I had a great treatment , super helpful and kind , clear and fast !! Mariano from Valencia ,Spain was the person who helped me out , thanks Mariano ,people like him is hard to find !

27 January 2026
Unprompted review
Rated 5 out of 5 stars

I’ve had a great experience using…

I’ve had a great experience using Flipdish. The platform is easy to use, reliable, and makes managing online orders much smoother. Everything from menu setup to order flow works well and helps save a lot of time day to day.

The support team has also been very helpful whenever I needed assistance — responsive, professional, and quick to resolve issues. Overall, Flipdish has been a solid partner for my business and I’m happy with the service they provide.

Highly recommended for restaurants looking for a reliable ordering system.

20 January 2026
Unprompted review
Rated 5 out of 5 stars

Shareem and Yasin

Shareem and Yasin . Omg what a great duo . They are special they deserve raises . Honestly so helpful and humble . Without them I don’t know how much flipdish would flourish without them they are a gem and deserve the recognition they deserve

7 January 2026
Unprompted review
Rated 5 out of 5 stars

Flipdish is really easy to operate

Flipdish is really easy to operate. Modern pos system really easy to use.and the service they provide is very quick and fast..I m really happy user of Flipdish. 5 star from me and highly recommend. Saariba was really helpful. Thanks a lot for her time and help.*****

11 December 2025
Unprompted review
Rated 1 out of 5 stars

Absolutely shocking customer service.

Absolutely shocking customer service.
I have called multiple times over the past month and was told the manager would call me back — still no call to this day.

They have been charging £40 a month for a 3rd-party integration that we cancelled right from the beginning, yet continued billing us for it. Every time I try to resolve it, I get passed around with no answers.

This company seriously needs to sort out their customer service because this is unacceptable.

22 November 2025
Unprompted review
Flipdish logo

Reply from Flipdish

We’re sorry to hear about your experience and the difficulty you’ve had getting this resolved. This isn’t the level of service we aim to provide.
We’ve requested more information via Trustpilot so we can identify your account and review the charges related to the cancelled integration. Once we have your details, we’ll escalate this to the relevant team to ensure it’s addressed properly. You can also contact us directly at help@flipdish.com.
We hope to get this resolved for you as soon as possible.

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