Gaggia Reviews 14

I joined online chat for Gaggia. Following a descale my machine would only deliver water out of the brew head for two seconds. I knew it wasn't a blockage as I had just cleaned the machine.
Katie B joined the chat within a minute and sent me a Zoom link. I had a chat with her on Zoom and she said she would find me an engineer if I logged in in 10 minutes. I logged back into Zoom and lo and behold! Katie connected me to engineer Danny Tawn. I went into the kitchen, put my machine on the camera, and he diagnosed my problem straight away. Turns out my lovely Gaggia machine is really clever - you can set it to fill a specific size of cup - I had mistakenly re set it to dispense a teaspoonful after the de-scale. So not only is machine nice and clean - I can now make an espresso in my own size cup and set it to stop and not overflow. What's not to like?
In these days when we all expect awful customer service and never being able to get in touch with a human, this stood out - outstanding customer service. Thanks Danny and Katie and Gaggia

I reached out to Gaggia directly on their Facebook page regarding a warranty issue, as their website doesn’t provide a contact email. My message was read but never replied to. This lack of response from the manufacturer is disappointing and suggests poor customer care.

The issue arose with Rigtig Kaffe, one of Gaggia’s dealerships, which refuses to honor the 24-month warranty stated on Gaggia’s website. I purchased a Gaggia espresso machine as a gift for my partner, and the handle for the filter broke after only 1.5 years of use. Rigtig Kaffe refuses to process a warranty claim, claiming the issue is outside the warranty period. This feels like a clear product defect, especially considering the handle is made of durable plastic.

Rigtig Kaffe also implements practices that discourage customers from submitting warranty claims, such as charging an 895 DKK inspection fee if no fault is found. Their handling of this situation reflects poorly on Gaggia as a brand, as it raises concerns about the dealerships they choose to represent them.

I urge Gaggia to review their partnerships and improve their customer support. Ignoring customers who attempt to escalate valid concerns only damages the trust and reputation of the brand.

I’ve just brought a Gran Gaggia Prestige thinking I was baying a product made in Italy and to my surprise on the box I find a made in China? I wrongly thought that Gaggia slogan was Proudly Italian? Also very disappointed with the design, can’t use the single ground coffee filter because is not pressurised for one use ground coffee, the tray’s is very difficult to keep clean and the steam wand doesn’t extend to allow me to use it.

I have a Gaggia Classic which (once you get the hang of it) turns out an excellent cup. There are many additions/alterations/upgrades to this sturdy machine -so it appears they want coffee lovers to enjoy a good brew even if they can't afford top-of-the-range automatic machines which cost 3x as much. It just takes a little more effort...

Had a problem (first one) with our much loved Gaggia Brera, I persevered with the manual for a while - no joy so phoned Gaggia in Elland and they sent me a zoom invite which two of their engineers logged into, they talked me through to a solution in only a few minutes - bloody good effort and nice guys.

With a three week wait for a coffee machine service I opted for a zoom meeting with the technicians at Gaggia, Elland.
The meeting was ultra easy to set up and the technician, Tony was knowledgeable, helpful and guided me through checking my machine.
A brilliant way to meet the experts and solve your issues.