GotPrint Reviews 8,756

TrustScore 4 out of 5

4.2

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers appreciate the user-friendly website, highlighting the ease of uploading and modifying designs, and the availability of pre-designed graphics. Many consumers value the free sample kit for business cards, which allows them to physically assess options before placing an order. The clear ordering specifications and reasonable shipping charges are also appreciated. However, some people have reported issues with product quality, such as inconsistent cuts, misaligned edges, and color discrepancies. Some consumers have also experienced damaged products upon arrival, including marks, slices, and color bleeds. A few reviewers mentioned that the design software platform could be improved, citing limited features and a clunky interface.

Based on these reviews

Rated 4 out of 5 stars

Ordered square business cards. When I received them, they cut inconsistently with sloppy misalign edges. I could not possibly use for potential customers. After a few e-mails back and forth they agree... See more

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Rated 5 out of 5 stars

We order business cards from them several times a month for our realtors, and they never disappoint. We've only ever had to make two requests for reprints, and they're always helpful. That's another t... See more

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Rated 5 out of 5 stars

Another great product from GOtPrint. This time: 1000 mini-menus. We didn't;t use them as menus, we used them to create a political info piece. Lots of color and art, everything done perfectly, Plus fa... See more

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Rated 5 out of 5 stars

Straightforward processing when uploading front and back business cards. Easy Peazy! Great low prices with amazing high-end finished printed results! I've used Got Print many times and they remain top... See more

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Rated 5 out of 5 stars

First time using GotPrint. Loved how user friendly the website is and that the upload window features live area and trim area. Was able to upload design, get a pdf proof, and place order in just a f... See more

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Rated 5 out of 5 stars

Website was easy to navigate and upload/modify my designs. The only thing I would recommend is having mock images of products as they would appear printed. Example: I ordered an acrylic sign, and I... See more

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Rated 1 out of 5 stars

We ordered 250 folders for a trade show, and nearly half arrived damaged. So many visible flaws—marks on the top, deep slices through the flap, and color bleeds on the front. We provided multiple phot... See more

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Rated 5 out of 5 stars

So far 5 stars due to the free sample kit for business cards. Once samples are recieved and I make our first order after that, I will come and update with a new review. Reallylove the fact for a sampl... See more

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Rated 5 out of 5 stars

I've been ordering marketing materials for my pepper sauce company, Trinbago Pepper Sauce, LLC for quite some time now. Each order has come through flawlessly and expediant which I am ever so great... See more

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Rated 5 out of 5 stars

As a graphic artist, I have sent my customers to "those other sites", but when I needed some personal work done, I couldn't believe how the prices have gone up! After doing some research, I came upon... See more

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Rated 5 out of 5 stars

Excellent customer service. I ordered 50 items. Half arrived defective. Within a few hours of me contacting them, they reprinted and sent me another complete order for free. Everyone makes mistakes, h... See more

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Rated 5 out of 5 stars

Clear ordering specifications. Instant proof to review. Fair cost. From past experience, GotPrint delivers a quality product with fast turnaround and shipping. Also shipping charges are more reasonabl... See more

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Rated 5 out of 5 stars

I ordered my 24”x36” foam board baby shower sign from GotPrint because their prices were so much cheaper than everywhere else I checked and I am so glad I did!! I placed my order on 3/18 and received... See more

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Rated 1 out of 5 stars

First order was wrought with either printing or cutting errors which caused inconsistency and misalignment. I was offered a store credit which covered some of the new order, but since I could not use... See more

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Rated 1 out of 5 stars

I had been ordering from this company since at least prior to 2011. I don't know if they were bought out, or have just grown beyond their means, but recently they have seen incredible drops in bot... See more

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Rated 5 out of 5 stars

Super excited to get my total free sample kit will be ecstatic to review once it comes in the mail. Thank you for not charging shipping. As a stay at home mom income is very challenging so to be able... See more

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Rated 3 out of 5 stars

your low rate shipping option said like 2-6 business days, but said i could expect delivery up to 3 weeks later, which would be too late for my event. So i had to spend 3 times the money to actually g... See more

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Rated 5 out of 5 stars

Always reliable, quality product and friendly. We print 1-2x/month, but regularly, for banners and flyers and business cards/coupons for our fast food restaurant. We pickup locally the staff is alwa... See more

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Rated 5 out of 5 stars

Excellent customer service thank you to Jeff. First time customer and more used to going to a brick and mortar operation. So there was a bit of a stumble and miscommunication as my initial order of... See more

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Rated 3 out of 5 stars

Business Cards Had to "register" as a user twice as confirmation email I received was deemed invalid (huh?). Re-registered with same email, approved. Spent time designing business card, clicked "s... See more

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Rated 1 out of 5 stars

I ordered some cards which was a repeat order and the card stock was not the same as previously ordered. I compared them. Contacted customer service who said "100lb is flimsy" which begs the question... See more

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Rated 2 out of 5 stars

#1 the first set of business cards I received was printed crooked and cut poorly. They gave me credit for replacements, and I placed another order. 2 days later I checked my order status, and it state... See more

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Rated 1 out of 5 stars

The site is slow and full of many flaws that are not user friendly, even looking at the help icon suggestions. Shipping time is also advertised as 2-4 business days which isn't even an option unless y... See more

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Rated 1 out of 5 stars

What a screwed up way to do ecommerce. Christmas gifts impacted. 1 email lost in spam caused me to not be able to get gifts I was planning to give my team despite having paid $123 for shipping 30 coff... See more

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Rated 2 out of 5 stars

Poor quality and sloppy service. Collectors cards are cut to different sizes. Mediocre quality. Lots of off-center cards, flaked edges, and occasional dings. Variable widths - when they... See more

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Rated 4 out of 5 stars

I recently ordered customized mugs from here for the first time. There was a small bump in the road after I placed the order, but when I spoke with someone at the company, it was quickly resolved. Pro... See more

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Rated 2 out of 5 stars

I ordered quite a few things from them, and as a printer, they are okay. I made larger cards, and you can see indents from the rollers. My biggest complaint is the shipping. I ordered five differ... See more

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Rated 3 out of 5 stars

The website was mostly okay. It was a bit slow to update, when moving a proof for a business card to the cart, it took several minutes to do so. At first, I thought it had not sent my order to the... See more

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Rated 1 out of 5 stars

My first order i ordered 4 of their business cards at 100 of each. While the quality was good, when I received them I found that 3 of them were missing 25 cards each. That's nearly 25% of my order mis... See more

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Rated 4 out of 5 stars

The guidelines were a little hard to tell if my design was going to bleed over or be cut off. Otherwise, it's a reliable experience. I've used GotPrint numerous times in the past and have never been d... See more

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Rated 1 out of 5 stars

Apparel printing NOT good. SO disappointed, the issue is still not resolved. I was offered 20% of my order as a "courtesy" for future credit. The online proof I approved was printed 4 inches lower... See more

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Rated 4 out of 5 stars

They have a ton of affordable options, and I appreciate the quality of the products that I got to sample from their free kit. I did have to play around with my design a bit to get a clear picture. In... See more

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Rated 1 out of 5 stars

I am not one to leave a negative review, however, I wish I would have been warned before utilizing this company. I attempted to order business cards twice, and both times disappointed. The first time... See more

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Rated 4 out of 5 stars

Shipping rates are very unclear---it says regular shipping is up to 6 business days, which would be 10/3, but they know how to get you to pay extra for shipping because they say it could be up to 10/9... See more

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Rated 1 out of 5 stars

I updated my address in advance before my order arrived (just added the apartment number), but they ignored it and UPS delivered the business cards to the wrong place. Now they want me to pay again to... See more

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Rated 1 out of 5 stars

I have received sticker rolls for an event that we have upcoming. One roll is perfectly fine, while the other one has a dent down the middle affecting nearly 20-30 stickers. I submitted an issue repor... See more

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Rated 3 out of 5 stars

I had to call to get my password changed as my account had to be unlocked. Then the site kept shutting down/timing out. I have never had these problems before. I wanted to place my order yesterday,... See more

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Rated 5 out of 5 stars

GotPrint was so kind to cover a mistake that I (the Customer) made but didn't notice until I got the box of Postcards. They were kind enough to give me nearly $100 back in Store Credit so I could orde... See more

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Rated 4 out of 5 stars

I've been using this site for 12+ years and Until now it's always been a 5 star stellar experience. This is the first time I've ever had ANY issue with ordering through got print. The website's instan... See more

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Rated 1 out of 5 stars

I have used GotPrint.com in the past but will not be using them anymore. They promote a 100% satisfaction guarantee. I had a customer that I printed some business cards for, and the ink rubbed of of t... See more

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Rated 5 out of 5 stars

They sold me “postcards” for my wedding. They aren’t postcards. They’re small strips of paper that are too small to legally mail. USPS by law requires 3x5, but they sold them at 2x4. That’s not... See more

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Rated 5 out of 5 stars

Got Print is consistently the best business card designer out there. You can generate business cards to your liking, then purchase them at a great value. I've been buying from Got Print for around 15... See more

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Rated 3 out of 5 stars

I ordered business cards and was assured that the back side would match the background of the front side. I asked customer service twice just to be sure. When they arrived, they had blank unfinished w... See more

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Rated 5 out of 5 stars

I discovered this company a couple years ago for printing Christmas cards at such an affordable price. I just make my own design and then upload it and order the 5x7 postcards! I love that I don't hav... See more

Company replied


Company details

  1. Digital Printing Service
  2. Media Company

Written by the company

Awesome Prices, Always - Since we started in 2001 as a small, family-run print shop, our main goal has been simple: to give you fast, easy, and super economical service without ever sacrificing quality. Because we're 100% family-owned, we don't have outside investors to report to—we just report to you! That means we keep our prices low by running efficient, modern facilities, passing all the savings right back to you. We live by our 'low price promise' and insist on industry-leading quality. We're so sure you'll love what you get that we back it up with a 100% satisfaction guarantee for first-time customers. That's our promise that you'll get great prints every time! Whether you're a small business owner or just printing for fun, we're here to help you shine! With production facilities across the U.S. (in California, Texas, and Kentucky), we've got the reach to deliver responsive, quality service to customers everywhere.

100% Satisfaction Guarantee

First-time Customer? No Problem!

100% Satisfaction Guarantee for first time customers. We take every effort to alleviate your worries so you can focus on marketing your materials. If any issue should arise, please submit an "Order Issue" ticket through your order page. Please provide as much detail as possible, and one of our representatives will respond within 1-2 business days for assistance. You can also reach us at [email protected] for assistance.

Contact info

4.2

Great

TrustScore 4 out of 5

9K reviews

5-star
4-star
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2-star
1-star

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Rated 5 out of 5 stars

Easy and cost effective

Easy and cost effective! I can always trust their business cards to be cut correctly.

9 February 2026
Unprompted review
GotPrint logo

Reply from GotPrint

We're happy to hear that our business cards meet your expectations for quality and affordability. We appreciate your trust in our products and services.

Rated 1 out of 5 stars

POOR CUSTOMER SERVICE

i reached out to you regarding my order and account. i still have no response. it's been 3 days. I almost ordered from someone else who was $20 cheaper. This is so sad, being that i ONLY order through you all.
It's a sad day.

5 February 2026
Unprompted review
GotPrint logo

Reply from GotPrint

Hi there, we apologize for this issue. Our Supervisor team tried to call you to discuss further and were unable to get a hold of you. Please contact our friendly Customer Service team and ask for a Supervisor. We would be happy to help. Thank you.

Rated 4 out of 5 stars

Customized mugs

I recently ordered customized mugs from here for the first time. There was a small bump in the road after I placed the order, but when I spoke with someone at the company, it was quickly resolved. Production was fast, and my order arrived within days. I am very pleased with the final product.

1 February 2026
Unprompted review
GotPrint logo

Reply from GotPrint

We appreciate you trying our customized mugs. We are happy the issue was resolved quickly and your order arrived promptly. Thank you for your positive feedback; we value it!

Rated 5 out of 5 stars

Terrific web interface

Terrific web interface. Seems like a great product. Looking forward to see the proofs and final product.

5 February 2026
Unprompted review
GotPrint logo

Reply from GotPrint

We're happy you find our web interface terrific and the product great! We appreciate your positive feedback and hope you love the proofs and final product.

Rated 5 out of 5 stars

Shopping experience has been one of the…

Shopping experience has been one of the best: high quality, transparent pricing, very competitive pricing. All included in one visit.

3 February 2026
Unprompted review
GotPrint logo

Reply from GotPrint

We're happy to hear that you had such a wonderful shopping experience! We truly appreciate your positive feedback regarding our high quality and transparent pricing.

Rated 5 out of 5 stars

Easy to use

Easy to use! Customer service very helpful. Ive used both graphic designer and self design, and loved both end products.

3 February 2026
Unprompted review
GotPrint logo

Reply from GotPrint

We're happy to hear that our platform is easy to use and that our customer service was helpful! We appreciate you sharing your positive experiences with both design options.

Rated 5 out of 5 stars

Return Customer

I've used this company before and been satisfied with the service and product. It was very easy to return and update the business cards I've used in the past.

2 February 2026
Unprompted review
GotPrint logo

Reply from GotPrint

Hi David, we're glad you were satisfied with our service and products previously. It's great to hear that updating your business cards was easy. Thank you for your positive feedback!

Rated 1 out of 5 stars

Missing product every time

My first order i ordered 4 of their business cards at 100 of each. While the quality was good, when I received them I found that 3 of them were missing 25 cards each. That's nearly 25% of my order missing. I only received $22 in store credit. I used that to place a second order. This time I ordered 50 postcards. When I received them, again quality was fine, but I only received 40. It's beyond ridiculous and highly unprofessional that this is a repeat issue.

31 January 2026
Unprompted review
GotPrint logo

Reply from GotPrint

Hi Kit, thank you for bringing this to our attention. We would like to further assist you, but need more information from you. When you are free, please contact our friendly Customer Service team so we can look into your order. Thank you.

Rated 5 out of 5 stars

Easy to navigate website

Easy to navigate website, and company feels cost efficient compared to other printing services.

27 January 2026
Unprompted review
GotPrint logo

Reply from GotPrint

We're happy to hear that our website is easy to navigate. We're also glad that you find our printing services cost-efficient compared to others. Thanks for your feedback!

Rated 5 out of 5 stars

Fast turnaround and shipping

Clear ordering specifications. Instant proof to review. Fair cost. From past experience, GotPrint delivers a quality product with fast turnaround and shipping. Also shipping charges are more reasonable than other companies. Coupons easy to access and use.

27 January 2026
Unprompted review
GotPrint logo

Reply from GotPrint

We're happy to hear that our clear specifications, proof review, fair pricing, quality, turnaround, reasonable shipping, and coupons met your expectations. We appreciate your positive feedback and past experience with us!

Rated 5 out of 5 stars

Website is easy to use and quality seems good

Website is easy to use and I feel good about my purchase. Only issue I have is that I had a discount and by the time I checked out the discount was removed. I don't love that. :/

26 January 2026
Unprompted review
GotPrint logo

Reply from GotPrint

We're glad you found our website easy to use and are happy with your purchase. We regret that the discount was removed at checkout. We appreciate you bringing this to our attention.

Rated 5 out of 5 stars

Excellent online print service!

Very intuitive interface for designing business cards, and the pricing was very good!

24 January 2026
Unprompted review
GotPrint logo

Reply from GotPrint

We're happy to hear that you found the interface intuitive and the pricing good. Thank you for your positive feedback; we appreciate it a lot!

Rated 5 out of 5 stars

VERY SIMPLE PROCESS

the whole process is very clear and very well organized

23 January 2026
Unprompted review
GotPrint logo

Reply from GotPrint

We're happy to hear that the process was clear and well-organized for you. Thank you for sharing your positive experience with us!

Rated 5 out of 5 stars

Easy

Easy. Super simple.

23 January 2026
Unprompted review
GotPrint logo

Reply from GotPrint

Hi JM, thank you for taking time to leave us FIVE STARS! We appreciate your business.

Rated 1 out of 5 stars

They have fallen off

I had been ordering from this company since at least prior to 2011.

I don't know if they were bought out, or have just grown beyond their means, but recently they have seen incredible drops in both quality and service. I am just going to bite the bullet, find a good printer, and get it done right. I am done being let down by GotPrint.

20 January 2026
Unprompted review
GotPrint logo

Reply from GotPrint

Hi Jamie, we appreciate your long-term patronage and are sorry to hear of your recent disappointing experiences. We value your feedback and patience. Our Quality team has issued a Store Credit to your account, on us. Please, feel free to contact our friendly Customer Service team for more help or details as we are happy to assist. Thank you.

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