Hive Reviews 49,803

The engineer called to change our thermostat to HIVE but we did not have WIFI due to a house move and EE were late setting it up. I have tried to connect the HIVE box to our internet so we can use o... See more

The engineer gave me good advice regarding installing hive to be appropriate to my needs. I would have liked more paper instructions as I'm not super savvy with IT.Or perhaps time to write down what... See more

Bought the V4 heating & water trio. Easy to set up and use and so far proved it's worth by being able to boost the heating while out late unexpectedly. However, a bit disappointed that following... See more

The engineer who fitted Hive for us was really professional & explained everything. The items your company do are fantastic & we are possibly looking to expand our experience of the Hive range. At pr... See more

We had an issue with our newly installed Hive. We spoke to your engineer, Valentine, who was absolutely brilliant. He very quickly indentified and understood the issues we were having. He then talked... See more

Good help to set up with Heating engineer, then I set my wife’s up. Very user friendly. Uncomplicated, Plain language. No stress. Really great App. Looking forward to being able to watch the weath... See more

Massively irritated by the bait and switch selling tactics. Flog you the equipment, then lock you out of pretty basic functionality without an extra subscription - so you’re paying an extra bill for t... See more

Once got to a human response was very helpful - had to crack the code to get put through but then was short wait only and tadah - human help arrived... - Sean had very good knowledge and didnt com... See more

I bought two Hive thermostats to replace older, analogue stats for my system boiler. I’d recommend having them professionally fitted (my electrician do it in about an hour and it cost £110 - well wo... See more

This product came highly recommended & it didn’t disappoint. Once installed by a professional (who downloaded app on our phones) The equipment was self explanatory & easy to use. The biggest ‘pl... See more

You cannot rely on it. One minute it's fine next there's radiators or zones missing. I run a business and it's a nightmare. Replacing batteries weekly. Before British Gas say anything all my radiato... See more

For several years, I have been unable to use my Hive remotely. I now simply use it as a basic thermostat in my hall. The hub flashes green constantly and cannot connect to the wifi. I have tried... See more

Getting through the IT barrier was difficult! Went shopping on my laptop to set up an account and order a Hive, thought I'd missed a page and clicked back and lost the whole thing. Got stuck in a lo... See more

Since having Hive installed our house is consistently warmer in every room, where previously upstairs rooms were noticeably colder. Also our gas usage has dropped by very nearly £2 per day which is ve... See more

It is reasonable functional but the temperature granularity is only 0.5 degrees which is quite coarse. The hive app is fairly basic with many of the more useful features hidden behind a paywall. The l... See more

It’s sooooo good. Wherever I am out and about I can boost my heating from my phone so I never have to come home to a cold house again. It is particularly welcome because I’m currently undergoing inten... See more

British Gas fitted my new Worcester Central heating boiler operated by Hive. Brilliant, best thing ever, gives you full flexibility when using your boiler. Recently went abroad over Christmas and... See more

I was approached by Hive to give a review… good or bad! I’ve used different Hive smart thermostats now, for in excess of 10 years over 2 different properties. I haven’t bought into their products oth... See more

Really happy with the Hive to regulate my heating. It's fantastic to set a schedule, turn it off if you're away and flick on before you come home - highly recommended. But I wish I hadn't got the val... See more

Works fine. Some annoyances when moving in the the house the previous owners left us the kit but the system forces you to buy a new hub despite having a fully working one already there. My last house... See more

What a complete and utter piece of junk, mainly the hub. First they expect you to buy a new one when moving into a new home and after than it is impossible for the hub to connect to anything.... See more

The app is easy to use and understand however many features are locked unless on their monthly subscription. Tried their subscription for a few months but doesn't justify the cost for me. Installation... See more

Absolutely rubbish. Ive had the Hive thermostat installed by a fully qualified electrician and almost daily the system goes off line, even though i have working internet. Yes I can re-install th... See more

When I first got the Hive thermostat, I could control it with Home-Assistant. That ability has gone away, and now controlling the heating remotely depends on a cloudy app full of adverts. It would b... See more

Used to give a 5* rating but now unable to use phone app to control heating unless the service is paid for as an extra expense on top of utility costs. The loss of this facility means that heating... See more

If I could rate it Zero stars I would. Absolutely no help whatsoever, my hub and app not connected. Tried all the useless bot suggestions and still nothing. Tried the phone line and hung up as they sa... See more

The Hive concept is great and works really well. Unfortunately, I can't get back into the Hive Dash Board because (a) it sent verification codes to my landline and (b) when I updated my phone to a mob... See more

Ready at a touch heating and hot water. All very good unless the internet connection goes down which happened the other week. Then it was a bit of an issue to reconnect but perseverance paid off and... See more

Absolutely shocking!! Mores house and could not get any unit previously purchased to work! Went to huge lengths to try and speak with a human, which is absolutely impossible. Tried also British gas !... See more

I’ve given 4/5 because although the engineers have been great the manager has been less than great. We have heard nothing after our installation although our info states the manager will contact us a... See more

Hive is a fantastic service which we find extremely useful in the house. Like a lot of things, the single point of failure is the internet though. The timer/scheduler could be slightly better. It appe... See more

Don't bother. Go elsewhere for smart heating. Hardware seems to drop off for no reason, even when it is literally right next to each other with no interference. You can get better support from ta... See more

I own around 25 bulbs, 8 sensors for over 7 years, there has always been little to no updates and product support is tumbleweed or buy our premium subscription for cover which I used to but its al... See more

When it works its good but... I have 2 zone (room) thermostats and 2 radiator thermostats. It can work fine for months then disconnects frequently (both thermostat from receiver and the hub) and the o... See more

Water leak from gas boiler damaged hive boiler control unit. New hive control and thermostat unit fitted. Thermostat RF to boiler control worked. Unable to control boiler using hive app. Tried to re... See more

It just breaks all the time! Had it for about 9 months and I feel I’d have been better off without it. I spend more time resetting things, trying to make connections work and generally feeling fr... See more

App randomly hangs, probably because it's mostly adverts to "upgrade" to the extra features. EDIT: From the reply, you know it's a problem already. So exactly as I have said, a sub-par app that's f... See more

The current version of the app is poor compared to previous versions. It dorsnt appear to keep up to date with current temperature and if i make an change to temp its not clear if its 'logged' i... See more

Had a problem with the thermostat not talking to the receiver tried AI Chat and was on for over an hour and a half and got nowhere! Spoke to Lorraine who was very helpful and had the system working wi... See more

This is the second home where we have installed a Hive heating system. It worked really well at our old house but there is now a serious bug in the system. When the system is set to “off” and you boos... See more

I have had my Hive home for just over a year and now have issues with it but Hive will not help resolve it as I have not signed up to their ongoing charges! My electrician has had several customers w... See more

Hive worked well for a time, but unfortunately the thermostat stuck on a temperature of 21.5 degrees in my hallway, so will not come on, unless I boost it to 23 degrees. I tried all ways to get he... See more

Ordered a HIVE kit in October. British Gas engineer could not fit the kit and spoke to HIVE about a refund on the day of fitting. Five separate phone calls over the last 3 months, saying a refund had... See more

Thermostat not pairing. Zero customer service. Can't get through on phone, chat bot goes round in circles without resolution, no response to email, 'invite' links on app don't work (go to an 'oops tha... See more