Banner for Hommix UK - Water Filtration

Hommix UK - Water Filtration Reviews 574

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers are particularly pleased with the high-quality products offered by the business, such as taps and water filtration systems. Consumers appreciate the thoughtful design and durability of the products, noting that they function effectively. The fast delivery service is also a highlight for many, with some even receiving personal deliveries. People consistently praise the exceptional customer service provided. The staff is described as helpful, caring, and efficient, promptly addressing questions and resolving issues. Reviewers highlight the personalized attention and the willingness of the team to go above and beyond to ensure satisfaction. The company's commitment to excellent communication and hassle-free installation further enhances the positive experience.

Based on these reviews

Rated 5 out of 5 stars

Thanks everyone at Hommix UK especially Jay, Matt and Penelope 5 Star service, super helpful staff that really do care :) The RO countertop system is so convenient and works out so much cheaper than... See more

Company replied

Rated 5 out of 5 stars

Bought a 3-way tap from Hommix. Looks beautiful, feels very solid and durable and works like a charm. The plumber installing it also said that the product was designed with thought and care, including... See more

Company replied

Rated 5 out of 5 stars

I recently purchased this product online, and I couldn’t be happier! The product itself is fantastic—high quality and exactly as described. What really stood out, though, was the amazing support from... See more

Company replied

Rated 5 out of 5 stars

I purchased a 3-way tap from Hommix 2 years ago but, unfortunately, it developed a minor fault. I contacted Hommix customer service and they went the extra mile to get the problem resolved. Jay was "... See more

Company replied

Rated 5 out of 5 stars

Just made my first order. I forgot to include the first buyer discount so I emailed them. I received an email back from Jeremy within 10 minutes or so. A lovely written email with my refund of the £5... See more

Company replied

Rated 5 out of 5 stars

Review for Hommix Savona 3-Way Tap I had a great experience purchasing the Hommix Savona 3-way tap. When I placed my order, the website clearly indicated it was out of stock. A few days later, the... See more

Company replied

Rated 4 out of 5 stars

Pretty crap experience as my purchase still not arrived! Ok so now 5 days (14/01/2025) later it has arrived and I am now happy to change the rating from 1 to 3 which is at that level due to the delays... See more

Company replied

Rated 5 out of 5 stars

This is my third purchase from Hommix, and the incredible service blows me away. I had a number of problems changing to a later model tap, yet keeping the pipes and connections of the older system. Je... See more

Company replied

Rated 5 out of 5 stars

I like that I rang the company before I purchased and spoke to a person not AI It was a little bit tricky to attach the Water2 filtration system, the plumber needed a different connection, but luckil... See more

Company replied

Rated 4 out of 5 stars

Nice drinking water tap - much better than our previous one - but NO fitting instructions came with it. I rang up and was told an engineer would ring. He didn’t. Luckily I eventually figured it out fo... See more

Company replied

Rated 5 out of 5 stars

I’ve been very pleased with Hommix and the RO water filtration system I bought from them. There was a long sales process (c4 months) but once I had finally chosen what I wanted they installed it very... See more

Company replied

Rated 5 out of 5 stars

today is the first day I use this tabletop water filter the taste is very soft and very different from what I used before I hope that I didn't have to change the filters often! my first look and exper... See more

Company replied

Rated 5 out of 5 stars

The installation wasn’t straightforward but everything was carried out to ensure our countertop water filter was up and running. Very happy with our purchase and the service received by the Hommix tea... See more

Company replied

Rated 1 out of 5 stars

Rang on Friday to ask about Hommix Savona Brushed Nickel Pull-Out Spray-Hose 3-Way Tap. Jay took the call to explain the product, and took my email to send a video of the product within the hour so th... See more

Company replied

Rated 5 out of 5 stars

Customer service with Hommix was excellent. Jay helped me with my choice and ensured my delivery arrived on time. The water from the filter tap tastes amazing. My plumber said it was very easy to i... See more

Company replied

Rated 5 out of 5 stars

I ordered 2 Hommix Ceramic Coated Reusable Bottles, and I am very happy with them. They arrived quickly, which was a pleasant surprise, and I was kept informed of everything from the moment I ordered... See more

Company replied

Rated 5 out of 5 stars

I have been using this product over ten years and have not had any problems. They service is Ist class. I have no problem in recommending the products. Customer services are great and very helpful…

Company replied

Rated 5 out of 5 stars

Needing a replacement for a failed drinking water tap, I searched via Google and found Hommix offering a very similar product at an attractive price. The product arrived within three days and is exac... See more

Company replied

Rated 5 out of 5 stars

Quick and easy ordering process, with my order arriving promptly. All the information I needed on the site to ensure a correct fit. Looks great and works perfectly. Very happy with my purchase and wou... See more

Company replied

Rated 5 out of 5 stars

Amazing customer service. Delivery was missed due to an unfortunate phone/internet outage. My order was personally delivered the very next day with an offer of free installation for my inconvenienc... See more

Company replied

Rated 5 out of 5 stars

What a great Company to deal with, such efficiency, never experienced in England or anywhere in the world. It was a hot day and needed a drink of cold water which I had from Hommix Full filteration... See more

Company replied

Rated 4 out of 5 stars

Wrong part sent. Ordered a 1/2 male bsp connection but got a female one. *Edit* I can confirm that Hommix corrected the problem efficiently and the customer support was excellent.

Company replied

Rated 5 out of 5 stars

I have bought a 3 way kitchen tap from Hommix as I was to install Harvey water softener system to my house. The tap is really good, more over the customer support was awesome. They have advised me on... See more

Company replied

Rated 5 out of 5 stars

Brilliant throughout the process, from the moment of quoting to the aftercare. Highly recommended. Jeremy was great. He went above and beyond to make sure we are satisfied. Many thanks

Company replied

Rated 5 out of 5 stars

I am truly grateful to the sales team. Emails were answered promptly and they were always willing to help. The delivery method to the USA was also surprisingly fast and efficient. Congratulations!

Company replied

Rated 5 out of 5 stars

Fantastic service! I ordered a wrong filter model, customer service contacted me within 15 mins and arranged the correct one for me immediately. As I doesn't good in English, the CS team prepared a tr... See more

Company replied

Rated 5 out of 5 stars

Mike was very helpful and provided useful advice and information on the products I required. He also showed other products that may be suitable too. Thank you.

Company replied

Rated 5 out of 5 stars

Impeccable after sales service, arranged my installation hassle free. So far I'm very impressed with the RO unit, and will be recommending to all my friends and family.

Company replied

Rated 5 out of 5 stars

Very easy yo place order, was kept informed of delivery time, with tracking details. Given a 1 hour delivery window, arrived promptly.

Company replied

Rated 5 out of 5 stars

Jeremy was absolutely fantastic and well responded all my enquiries ☺️. Fully recommend the hommix purified machine which has an extra water jug which is useful. Thank you Jeremy! Jenny

Company replied

Rated 5 out of 5 stars

I have purchased a couple of taps from Hommix now and the quality of their products is top notch. Gives me peace of mind knowing they won't spring a leak and are guaranteed to last. Great service and... See more

Company replied

Rated 5 out of 5 stars

The service I received was excellent. I needed to contact their customer service's, the response to my email was instant and the problem was resolved within minutes. Hommix is a company I will trust a... See more

Company replied

Rated 5 out of 5 stars

Good product, fairly easy install but more important easy to change filter. Recommend not using supplied tubes but purchasing straight push fit 3/8 connectors and tube to ensure neat installation... See more

Company replied

Rated 5 out of 5 stars

Lovely product. Water tastes very clean. Really helpful staff. Matt showed me how it worked by video call and has been extremely helpful. Great service so far! I would definitely recommend!

Company replied

Rated 5 out of 5 stars

Great company Ordered mid afternoon arrived next morning Got £5 off first order too Chap on phone was very polite and helpful

Company replied

Rated 5 out of 5 stars

The water Tap arrived and I realised I didn't order the pipe adapter fitting. Phoned them and they posted it free of charge.

Company replied

Rated 4 out of 5 stars

Hommix Berta 3-way tap in black. The design of this tap is beautiful. Chic and simple. I am in two mind whether it was a good idea to go for black colour. Presentation of it is superb. Does not get... See more

Company replied

Rated 5 out of 5 stars

I have usually have gone to Amazon for such things a taps etc . But this time , I looked about and came across these kitchen taps Hommix were selling. I liked the look of them and bought them . What... See more

Company replied

Rated 5 out of 5 stars

Great team and excellent work! I highly recommend them, as they offer a wide range of options for healthy drinking water filters.

Company replied

Rated 5 out of 5 stars

Great communication from Homix. Issue with delivery by the courier but dealt with very efficiently and kept informed. Really nice tap. Would definitely recommend and will use again.

Company replied

Rated 5 out of 5 stars

The items arrived promptly and well packaged. Have used Hommix before and will again. They come well recommended.

Company replied

Rated 5 out of 5 stars

Great interaction with the customer service team over a query I had in relation to tap spare parts. Would order from Hommix UK again.

Company replied

Rated 5 out of 5 stars

My order was attended to promptly and up to date information was provided via tracking. The item purchased was as described and well packed.

Company replied

Rated 5 out of 5 stars

When sourcing parts for my new fridge, Hommix stood out. Their online presence suggested a reputable and professional company, which aligned with my experience. I found all the necessary items... See more

Company replied


Company details

  1. Water Purification Company
  2. Water Filter Supplier
  3. Water Softening Equipment Supplier
  4. Water Treatment Supplier

About Hommix UK - Water Filtration

Written by the company

Hommix UK, a family run business with only quality products and service in mind.

Shop now

At Hommix, we’re proud to offer a variety of reverse osmosis systems designed to bring you cleaner, safer water at home. Our systems effectively remove contaminants like heavy metals, chlorine, hormones, fluoride and a lot more providing you with peace of mind every time you take a sip. Whether you’re looking for a countertop model or a discreet under-sink option, we have a solution that fits seamlessly into your home, giving you purified water whenever you need it.

We also supply multi-functional taps (3-Way Taps) that combine hot, cold, and filtered water into a single, stylish fixture. Available in various finishes like chrome and stainless steel, these taps provide both convenience and aesthetic appeal, making them the perfect addition to any modern kitchen. With one tap, you can access purified water instantly, while also enjoying the sleek design.

For those who prefer a more subtle approach, our under-sink filtration systems are ideal. These systems are hidden out of sight but work tirelessly to give you constant access to pure water. Paired with our high-quality taps, these systems allow you to enjoy fresh, filtered water on demand, all while keeping your kitchen space uncluttered.

We also offer versatile countertop filtration units, like the neRO and sanitRO models. These compact systems offer a range of water temperatures, from cold and ambient to hot, and even provide sparkling water and ice (Hommix spaRO). Designed for easy installation (carried out by us in the UK), they fit perfectly in any kitchen, offering purified water without taking up too much space.

At the heart of Hommix is our commitment to sustainability. We’re passionate about reducing plastic waste and helping households move away from bottled water. By choosing our long-lasting, eco-friendly filtration systems, you’re not only ensuring cleaner water for your home but also making a positive impact on the environment.

Shop now

Our promised to you

Written by the company

Quality Products and Customer service is what we Thrive on
At Hommix, we believe in treating our customers the way we'd want to be treated. That's why we're committed to delivering not just top-notch products but also exceptional support to accompany them. Whether you have a query about installation or need general product information, we're always eager to go above and beyond to provide you with the support you deserve. Your satisfaction is our priority, and we're here to make sure you have the best experience possible.

Contact info

For All Your Water Filter Needs

Experience clean, sustainable water via Hommix's innovative filtration

4.8

Excellent

TrustScore 5 out of 5

574 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

First class service

First class service , filters arrived the following day

27 January 2026
Hommix UK - Water Filtration logo

Reply from Hommix UK - Water Filtration

Hi Paul,

Thank you for your review. We’re really pleased to hear you were happy with the service and that your filters arrived the very next day. If you ever need anything else, just let us know.

All the best,
Hommix UK

Rated 5 out of 5 stars

Great service

Great service
Product perfect
Very happy
😃

30 January 2026
Hommix UK - Water Filtration logo

Reply from Hommix UK - Water Filtration

Hi Jeremy,

Thank you for the great review! We’re really pleased to hear you’re happy with the service and that the product was just what you were looking for. If you need anything in the future, we’re always here to help.

All the best,
Hommix UK

Rated 5 out of 5 stars

Fantastic service with super quick…

Fantastic service with super quick delivery! Highly recommend

20 January 2026
Hommix UK - Water Filtration logo

Reply from Hommix UK - Water Filtration

Hi Derek,

Thank you for your great review. We’re really glad to hear you were happy with the service and the quick delivery. Your recommendation is much appreciated.

All the best,
Hommix UK

Rated 5 out of 5 stars

Good all round service again.

The items arrived promptly and well packaged. Have used Hommix before and will again. They come well recommended.

27 January 2026
Hommix UK - Water Filtration logo

Reply from Hommix UK - Water Filtration

Hi David,

Thank you for your review and for coming back to us again. We’re really pleased to hear everything arrived promptly and well packaged. Your continued support and recommendation mean a lot to us.

All the best,
Hommix UK

Rated 5 out of 5 stars

Very helpful

Very helpful answered my question and provided a link to item I needed.

27 January 2026
Hommix UK - Water Filtration logo

Reply from Hommix UK - Water Filtration

Hi Hazel,

Thank you for your review. We’re glad we could help answer your question and point you in the right direction. If you need any further assistance, feel free to get in touch anytime.

All the best,
Hommix UK

Rated 5 out of 5 stars

Water Filter

Great service and got to us really quickly.

20 January 2026
Hommix UK - Water Filtration logo

Reply from Hommix UK - Water Filtration

Hi Kevstar,

Thank you for your review. We’re glad to hear the filter arrived quickly and that you were happy with the service. If you need anything in the future, we’re always here to help.

All the best,
Hommix UK

Rated 5 out of 5 stars

I have been using this product over ten…

I have been using this product over ten years and have not had any problems. They service is Ist class. I have no problem in recommending the products. Customer services are great and very helpful…

28 January 2026
Unprompted review
Hommix UK - Water Filtration logo

Reply from Hommix UK - Water Filtration

Hi Gulshah,

Thank you so much for your lovely review and for being such a long-time customer. It means a lot to hear that the product has served you well over the years and that you’ve had a positive experience with our service too. We really appreciate your recommendation and continued support.

All the best,
Hommix UK

Rated 5 out of 5 stars

Very easy yo place order

Very easy yo place order, was kept informed of delivery time, with tracking details. Given a 1 hour delivery window, arrived promptly.

20 January 2026
Hommix UK - Water Filtration logo

Reply from Hommix UK - Water Filtration

Hi Richard,

Thank you for your review. We’re really pleased to hear that the ordering process was straightforward and that the delivery arrived on time with clear tracking updates. We appreciate you taking the time to share your experience.

All the best,
Hommix UK

Rated 5 out of 5 stars

The water Tap arrived and I realised I…

The water Tap arrived and I realised I didn't order the pipe adapter fitting. Phoned them and they posted it free of charge.

12 January 2026
Hommix UK - Water Filtration logo

Reply from Hommix UK - Water Filtration

Hi Kevin,

Thank you for taking the time to leave such a great review. We’re glad we could quickly sort the adapter out for you and get everything you needed. If you need anything else at all, please don’t hesitate to get in touch.

All the best,
Hommix UK

Rated 1 out of 5 stars

False Promises

Rang on Friday to ask about Hommix Savona Brushed Nickel Pull-Out Spray-Hose 3-Way Tap. Jay took the call to explain the product, and took my email to send a video of the product within the hour so that I can fully understand the product. The email never arrived. I even checked my spam folder. Will look at other suppliers.

16 January 2026
Unprompted review
Hommix UK - Water Filtration logo

Reply from Hommix UK - Water Filtration

Hi KC,

Thank you for your review and for sharing your experience.

We’d just like to clarify that the video and product information were originally sent on Friday(after phone call) but after speaking with you again today, it became clear that the email address we had was incorrect, which is why it didn’t reach you. We’re very sorry for the confusion this caused.

The video has now been resent today to the correct email address, so you should have received it. If you have any further questions or would like any additional information, we’re more than happy to help.

Thanks again for your time, and we hope we can still assist you.

All the best,
Hommix UK

Rated 5 out of 5 stars

A fine product with excellent customer…

A fine product with excellent customer carer

5 January 2026
Hommix UK - Water Filtration logo

Reply from Hommix UK - Water Filtration

Hi Vijita,

Thank you very much for your kind feedback. We’re really pleased to hear that you’re happy with the product and the customer care you received. Your support truly means a lot to our team.

All the best,
Hommix UK

Rated 4 out of 5 stars

You asked for a review and this is it!!

Pretty crap experience as my purchase still not arrived! Ok so now 5 days (14/01/2025) later it has arrived and I am now happy to change the rating from 1 to 3 which is at that level due to the delays in the package appearing through my letterbox. And now 2 minutes later had an explanation by email from Hommix so will upgrade to a 4

13 January 2026
Unprompted review
Hommix UK - Water Filtration logo

Reply from Hommix UK - Water Filtration

Hi Adrian,

We’re sorry to hear you’re feeling frustrated and appreciate you taking the time to leave a review.

Your order was placed on Thursday 8 January at 3:18 pm and was dispatched the same day via Royal Mail. As the order value was under £50, it was sent using Royal Mail’s 48 working day service.

According to the latest tracking, your local Royal Mail depot received the parcel yesterday (Tuesday 13th January 2026) and delivery is scheduled for today (Wednesday 14th January 2026) between 9:35am and 12:35pm.

If there are any issues once the parcel arrives or if you need help with anything at all, please don’t hesitate to get in touch - we’re always happy to help.

----------------------------------------------------------------------------

Thank you for the updated review Adrian, this was completely not in our hands. Thank you for understanding and for your patience.

All the best,
Hommix UK

Rated 5 out of 5 stars

Fantastic Customer Service

Great quality taps, competitive pricing and top quality customer service. A company that goes above and beyond.

5 January 2026
Hommix UK - Water Filtration logo

Reply from Hommix UK - Water Filtration

Hi Harri,

Thank you for the great feedback. We’re really glad to hear you’re happy with the quality of our taps, our pricing and the service you received. Going the extra mile for our customers is always our aim, so your words mean a lot to us.

All the best,
Hommix UK

Rated 5 out of 5 stars

Lovely product

Lovely product - thank you so much for a great kitchen 3-way tap.

29 December 2025
Hommix UK - Water Filtration logo

Reply from Hommix UK - Water Filtration

Hi Christian,

Thank you so much for your kind words. We’re really pleased to hear you’re happy with your kitchen 3-way tap - it means a lot to us.

All the best,
Hommix UK

Rated 5 out of 5 stars

An excellent job, well done

The job done right. Excellant

23 December 2025
Hommix UK - Water Filtration logo

Reply from Hommix UK - Water Filtration

Hi Philip,

Thank you for your kind words. We’re really pleased to hear everything was done right and that you’re happy with the result. Your feedback is very much appreciated.

All the best,
Hommix UK

Rated 5 out of 5 stars

Well made tap

Well made tap, fast delivery

19 December 2025
Hommix UK - Water Filtration logo

Reply from Hommix UK - Water Filtration

Hi Michael,

Thank you for your review. We’re really pleased to hear you’re happy with the quality of the tap and that it arrived quickly. We appreciate you taking the time to share your experience.

All the best,
Hommix UK

Rated 5 out of 5 stars

Water filter arrived next day on…

Water filter arrived next day on Christmas Eve! Excellent service

23 December 2025
Hommix UK - Water Filtration logo

Reply from Hommix UK - Water Filtration

Hi Mark,

Thank you for your great feedback! We’re really pleased to hear your filter arrived next day - especially on Christmas Eve! It’s lovely to know you were happy with the service.

All the best,
Hommix UK

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look