Live Oak Bank Reviews 1,712

Brandon Hayes was the absolute best! He made the process smooth and seamless. He was very attentive to any questions we had and responded promptly throughout the entire process. Live Oak Bank definite... See more

Opening and managing our accounts through Live Oak has been easy. I love knowing I can call and speak to someone who will be thoughtful, kind, and helpful whenever I want - and that I haven’t needed t... See more

The employees are always prompt to return my calls. The receptionist is most pleasant and answers our questions or will immediately find assistance. We are very pleased with Live Oak and will contin... See more

As a newer business owner, we had some big changes occur that led me to reach out for the possibility of an SBA loan. The team ant Live Oak was awesome to work with from start to finish. Drew and Chri... See more

Great online banking platform. Great interest rates on savings accounts. Would give 5 stars if 1) there were some locations near me, 2) there wasn't a 4-5 day hold on transfers from other banking ins... See more

I recently got an SBA loan through Live Oak Bank, and the experience was excellent. Kara was my initial contact and made the document submission process smooth and easy. Sean, my closing agent, ha... See more

I feel it takes security seriously; the verification code is not visible on a text unless you open the text (someone could not see it on a notification by picking up your phone). They take extra step... See more

Couldn't even be bothered to try to get any of our information correct. Right from the first distribution trying to originate the loan the employee didn't get emails correct, waited days to close the... See more

I had never heard of this bank until I randomly stumbled across their bonus promotion. I am usually leery of small, newer banks that are unfamiliar. Their only physical branch is in North Carolina and... See more

Live Oak Bank does an excellent job of growing my money. They occasionally have special savings account offer that make it grow even faster. They keep their savings rate very competitive though not al... See more

I have been a customer of BBT/Truist since moving to NC 15 years ago. BBT was one of the first places I went to upon arriving. From that 1st day through today, I've never had an issue with what i... See more

Good rates. Easy to set up accounts online. Good customer service, though wait times are getting longer. Wish there were more alerts available for account balances and transactions via text or email.... See more

As a Business Broker, I work with several banks and their representatives. The Live Oak team led by Nick Padio and Sandy McGrath recently led the way through getting an SBA loan funded for a successf... See more

Live Oaks Bank for me is one of the best online banks for several reasons. First their Customer Service is excellent as they always help me resolve my banking issues and very courteous. They really ta... See more

Nice to put $$$ in a NC bank that generally pays top tier interest equal to or better than the big boy national banks. Also appreciate the focus on small business lending and demographic info about w... See more

Live Oak's representative was very gracious and professional and answered my questions completely. She also helped me set up for mobile deposits as our previous treasurer had not done so. I saw recen... See more

Live Oak Bank has real people who answer the phone and take whatever time necessary to answer questions and walk through processes. Having only worked with brick and mortar banks, I was a bit cautiou... See more

The Live Oak team is great to work with. They are very knowledgeable regarding broad business functions and needs while also a great attention to the small details of the process. Nick, Sandy and Del... See more

This small bank is showing that it can compete with the big ones. They offer great rates on savings and CDs, and opening an account is easy. When I needed help, a representative was on the phone quick... See more

Andrea Garnett made this deal one to remember. Her and the entire team at Live Oak provided a smooth transition for both the buyer and seller. She always communicated to us next steps and set clear... See more

I have a savings account with Live Oak as they typically have competitive rates on savings accounts. However, they've twice hit me with $10 fees when outbound transfers to other banks failed.... See more

Services are great, but sometimes difficult to find the right person for the question. I use LOB for my business but wondering if I should be using it for personal. If I use for personal not sure ho... See more

In order to receive the $200 bonus for a new account, they, for all practical purposes, freeze any funds you already possess in your primary account. If you transfer funds out of your primary account... See more

Live Oak banks people were great, your online menu service was terrible for my android phone. Customer service people were patient and knowledgeable. It took several days and multiple hours to open a... See more

Closing was done last minute, when it didn't have to be. Documents that had been submitted 4+ weeks in advance are being kicked back last minute for updates when they could have been kicked back week... See more

My wife & I just opened savings accounts with Liveoak Bank. Our experience was terrific. Specifically, Caleb was very patient with us! He was professional, knowledgeable and courteous. We will gladly... See more

One of the best online banks - First they offer at near the very top the best savings rates online. Easy to navigate website online and using mobile app is great! They don't set tier limits on bal... See more

The Loan specialist officer Brittany Vangritis was phenomenal in every respect. Her response quick, her knowledge immense, going out of the way to help us. Just made the experience so smooth, easy... See more

LiveOak’s customer support has been step above the rest. The reps are courteous, genuinely listen, and address questions without reading from a script. I’m helped by the first person I reach—no endles... See more

I’ve been working with live oak for about a year now and I have a mixed opinion. The range of features on the website site is limited and the web user interface is poor. However customer service on th... See more

We just closed on our second storage facility acquisition using a SBA loan through Live Oak Bank. Everyone was great to work to with and we hope to use them for a new deal in the future. All interac... See more

I switched my business banking from Chase to Live Oak and have been delighted by Live Oak's service and high APY. I opened several CDs with just a few clicks, whereas Chase required in-person meetings... See more

I had a little trouble setting up my account, the autofill on my computer put a 1 in front of my phone number, which made it an 11 digit number instead of a 10 and I wasn't able to recover my acco... See more

The team at Live Oak held my hand through every step of the process. They never hesitated to jump on a call or respond to a text or email when I had questions or needed reassurance. They turned a daun... See more

Since I opened an account with Live Oak, I hardly use human services , but the times when I have questions, requirements, my experience has been fully satisfied. Especially knowing you will talk to a... See more

LiveOak has great customer service and one of the best savings rates. The website is simple and user friendly. The one improvement I would like is the ability to have buckets in their savings accou... See more

Liveoak is a great bank. Their rates are great and their customer service is excellent. The only minor complaint I have is that their website could be a little better. It's easy to get confused whe... See more

All of the people that we have dealt with at Live Oak bank have been extremely competent and very nice to deal with. It has been a much better experience than prior banks that we dealt with. I did not... See more

Never do a personal guarantee. We felt that we had no choice and a few years later, we had to sell our home and they took all the profit from the sale and we were homeless for a period of time. My hus... See more

We are a small not for profit company with a business savings account, and we need the ability to have more than just one person to be able to move funds in and out of the account. Normally a board... See more

Live Oak Bank is a local bank with great service and interest rates for savings. It's easy to set up and manage, too. After years of receiving, effectively, negative interest on my savings with Chase... See more

Customer support is non existent. Everything I was told is NOT accurate. Also trying to get into account on the weekend is impossible with NO ONE to call. I also received an email with encouragement... See more

Just finished closing on a self storage facility. Amber and JonMark were incredible to work with. We had some challenges with the closing but JonMark and Amber's communication and assistance through... See more

I have been a consumer customer of Live Oak Bank for the last decade and have found them to be easy to work with and they offer competitive rates on the savings accounts and CDs. I especially appre... See more

I have been happy with the services in general. The good interest rate keeps me here. When visiting the home office a girl was eating at the front desk. Dress was less than business professional and i... See more