lochelectronics.com Reviews 204

My dishwasher was malfunctionning but the Loch support team was really helpful and sent me parts and videos to make it work again.

Capsule Dishwasher - I deliberated over buying for a while, looked at the reviews, the price and lots of other tabletop dishwashers, let me save you the time. It’s worth every penny. it is small but mighty is how I would describe the capsule dishwasher. So easy to set up, space wise take up no room at all, easy to use and I am amazed at what I can get in it. If you’re debating this purchase, don't as you won't regret it.

Everything I hoped for. Cleans great. Fits where I needed it to. Easy to use. Very very happy with my purchase.

I am very happy with the quality and i have used it and it works great. Very pleased with it

I LOVE mine! It washes perfectly, nice design, stainless inside is easy to clean, and most importantly : you can adapt the trays to fit more dishes and bigger pans. Or fruits and veggies. I even used the fruit wash cycle to clean my tuba mask. Came out perfect.
And all that without having to sacrifice space in the kitchen.

Quick answer to my question: it has UV-C sterilisation. They say, it is only for dishes, and there has been no text for fabrics, but I will try it, The other UV-C sterilisator which I have, is small, so this one could be a good opportunitiy without buying a further sterilisator.

I ordered a Capsule dishwasher from a Kickstarter for a friend who lives in a granny flat rental with a small, older kitchen and no dishwasher. She loves it, and it's been a huge help for her as both a time- and space-saver.

Loch did have shipping delays due to US tariffs affecting manufacturing and delivery (obviously not under their control), and the add-ons package I ordered (extra tank, colour fascia, extra tray) took nearly another year and half for fulfillment, though thankfully my friend could still use the Capsule without them. I did have to reach out every few months via email to check the status, but the Loch Electronics customer service folks were exceedingly nice and tried their best dealing with a tough situation. And then once the add-ons were delivered, they followed up to make sure it had been received, which I appreciated.

We really love our portable dishwasher and use it regularly. It has quirks, of course, but the convenience and speed are excellent. The machine did come with the incorrect plug for the Republic of Ireland, but the customer service agent reassured me that an adapter would solve the issue. Would recommend.

⁹Well this is very disappointing I saved up to get this. I used it once and now has a constant E4 error code .. No I didn't use a too frothy dishwasher tablet.. no the hose is not kinked. There wasn't any water in it as hardly any had sucked in to the machine and that had emptied. £355 is a lot of money for one wash The product is "Not fit for purpose". I am on a pension and devastated that this doesn't work and folk are saying they are having to jump through hoops to get their money back. I need this because of my disability, I have MS. Trust pilot reviews looked great hence me getting it. Let's see what happens I can't afford to wait.. if it doesn't work then do the honourable thing and refund people otherwise, you are committing fraud! If I do not have a satisfactory resolution within 10 days I shall notify my bank and ask them to draw back the money. I shall need to seek an alternative dishwasher for health reasons.

This dishwasher is the perfect addition to my lake cottage... no more unsanitary dishes... particularly since the home is also a short-term rental and not everyone washes dishes with hot water!

I'm sorry to send this review but it seems the only way Loch responds. There is no customer service number and they ignore my emails. I ordered in good faith and payment was taken on 29/1. The DPD tracking Said it has not received my dishwasher. I am beginning to think this is a scam. I have looked up the CEOs and the only option I will have left is to legally report them. It is so unnecessary if they would just communicate. I bought from Loch to support a small UK company but it has backfired.

I also bought a plumbing hose for my Capsule from the Loch website, and it worked perfectly. Installation was easy and everything’s been running smoothly.

Order was quick. Super super easy to install and use. Works with no issues at all. Great appliance to have we even convinced friends to get one. They love theirs also.

Caution - scammers.
Over a year and I still have not received product (I pledged for two).
On the contrary I’m now asked (after months of mailing back and forth) to pay money for additional warehouse storage and re-delivery (90 euros).
Also they say they can not ship new units.
Also they do not want to refund my money as I have to right to be refunded per German law as they do not comply with their delivery terms.
That much of a scam attitude is rare to encounter.
Also I was told to hurry to pay again as the warehouse costs money every day :)))) what a joke after waiting for over a year.

Hi,

I really don't know what is happening with Loch Electronics at the moment! I've emailed them several times this week and still no reply!

I pledged towards dishwasher last Autumn and still have not yet received it! I did get an email last month saying batch 3 is now in a UK warehouse awaiting despatch....that was over 6 weeks ago and haven't had any correspondence since!

The early days had great communication but now absolutely nothing! Also what makes it most annoying that these dishwashers are freely available to purchase from Amazon etc and also get direct mailings from Loch Electronics advertising dishwashers with discounts! I was told this was setup differently and couldn't have one!

BUT YOUR THE SAME COMPANY!?!

I just simply want to know what is happening and be given an update as a simple courtesy as a customer...who almost feels this is a scam! As you've took my money several months ago and have nothing to show for it!

So please Loch Electronics get yer finger out and send me a dishwasher ASAP and give me a confirmation!! If not have to seek legal advice on this situation as feel I've been totally let down.

Thanks very much.

Kind Regards

Roberto De Palma

Great company, good products and
Customer service.

Update: customer service got in touch and sent a range of suggestions to identify and correct the issue. The fix was actually solved easily - the pump connector had come loose so I simply reconnected it. To do this I had to remove the shell which I did not enjoy doing on a brand new machine but at least I hope it’s resolved now. Loch, please remove the incorrect contact number from your website and give the direct customer service email - it does not inspire confidence to find an incorrect number.
—————
So disappointed and frustrated. Capsule arrived today, hurrah. I had emailed at the beginning of the week but still have never had a reply to that email, so I was reassured when it was delivered today. Set it all up - and there’s an issue. When it’s turned on it defaults to the plumbing setting - but I am using the water tank. I manually set it to water tank and it starts its programme but a minute in when it’s evidently trying to draw water in, there’s noise but no water. It then switched to plumbing mode again. So basically it doesn’t work. I’ve checked all the hoses and the set up, tried different programmes. Nothing. I can’t see anything that would prevent the water being drawn in from the tank. I did however notice that the back casing is not fully flush - not sure if that’s a factor. But it had obviously been tested as there was a small amount of water inside, so that should have been picked up unless it happened in delivery. My frustration comes from the inability to contact someone for help - the phone number on the website is not correct and emails and messages in insta and FB are yet to be responded. This was a really expensive piece of equipment and i am just so dissapointed with myself for choosing it. I really hope this can be resolved asap - the thought of having to send it back and argue for a refund or replacement fills me with dread.

Great experience from ordering to receiving my machine which only took a couple of days. I’m just as excited to use it as I was waiting for it. I’ve had a table top machine before, but this far surpasses it. I can get more in to start with and use larger plates. I get more in it than advertised ( although I’ve not counted) as I chuck all cooking utensils in on top. I use the 15 min setting a lot throughout the day if there are few items but use 45 min wash for evening meal things. It’s like a little piece of magic and made a huge difference to my life.

I backed the Capsule Dishwasher 2.0 from Loch Electronics on Indiegogo (Pledge-ID: 4242622B) and, unfortunately, this has been a very frustrating experience. It has now been 9 months since my contribution, and I still haven’t received the product. The campaign status shows the perk as “ready to ship,” yet there has been no shipping update for almost 3 months.
At this point, it’s hard not to feel misled. I understand that crowdfunding involves risks and delays, but a lack of communication at this stage is unacceptable.
If there are manufacturing or logistics issues, backers deserve honest, regular updates. Silence for months while marking orders as ready to ship seriously damages trust. I am still hoping the company will improve its communication and finally ship the product, but until that happens, I can’t recommend backing a campaign from Loch Electronics.

My Capsule arrived just before Christmas, and I only had time for a quick test run to make sure it worked. This week I finally got to set it up properly, and I’m so happy with it! It fits perfectly in the space I’d measured, and it just gets on with the job of cleaning my dishes.