McDonald’s Reviews 2,538

TrustScore 1.5 out of 5

1.6

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Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Consumers express widespread dissatisfaction with the company's products, citing concerns about the quality and overall experience. People have consistently reported issues with their orders, which has led to frustration and a negative perception of the business. The sentiment towards the service provided by the staff is generally unfavorable. Reviewers highlight problems with the quality of the product, mentioning issues such as flavorless items and incorrect preparation. Consumers are also disappointed with the overall quality, which has led to a decline in their satisfaction.

Based on these reviews

Rated 2 out of 5 stars

My son is in hospital and needed some food so I went to the drive-thru adjacent Morrison's on Lincoln Road, Peterborough ordering a Macfeast meal and triple cheese burger for him. Burgers were ok but... See more

Rated 2 out of 5 stars

Was having an early start to my day getting a few things done so decided to but few breakfast wraps at Macdonalds . I ate one the other was for my son . One has bacon and the other didn’t my son had h... See more

Rated 2 out of 5 stars

I don’t eat at McDonald’s that often when I do the food is not gormet but okay… what I hate and find unreasonable is when they take my money promising a vanilla milkshake but deliver a flavour - be it... See more

Rated 1 out of 5 stars

Chicken – Pure Heat, No Flavor ​Rating: ★☆☆☆☆ ​I usually enjoy a bit of heat, but the Spicy Chicken I ordered from the Ilkeston, Nottingham branch was absolutely ridiculous. It wasn't just "spic... See more

Rated 5 out of 5 stars

Very good fastest service ever 3 minutes and 30 seconds clean toilets here in Rochester near m2 got colouring and pens kind service good parking only bad thing ice cream unavailable I will give it a 4... See more

Rated 1 out of 5 stars

You guys should bring back the southwest salads because that was the only good thing on the menu. Your burgers are nasty skinny barely any meat It's more bread than anything. If I wanted a burger that... See more

Rated 5 out of 5 stars

The cheery happy customer service of a worker at Mcdonalds in central Taupō, NZ. Her name is Alice Wineera. She is the sweetest person, not just one day but everyday! She is always polite and makes m... See more

Rated 1 out of 5 stars

1 is generous for for Raunds site at Wellingborough road , awful service , complaints made every time entered shop , really needs management to get inside a look at what is going on or close it . Mana... See more

Rated 1 out of 5 stars

Very long wait with no other cars in line Cold fries Big Mac bottom bun broken making it impossible to eat Window person didn’t talk No No come on receipt, making it impossible to review, or cl... See more

Rated 3 out of 5 stars

McDonald’s in my town is always clean, staff always nice,orders are quick. My only complaint is the pop runs flat quick with no carbon,every brand pop, carbon tanks need switched regularly… I hate pay... See more

Rated 3 out of 5 stars

i bought two double cheese burgers and a mcchicken, and recieved a bag with my sauces the napkins and the mcchicken. Now im not mad at missing food, im just lowkey confused on why it wasnt in the same... See more

Rated 1 out of 5 stars

McDonald’s Tonbridge Cannon Lane. Stay away from them. They have messed up delivery as well as drive through orders multiple times. The staff and management is mostly shameless about the lack of servi... See more

Rated 1 out of 5 stars

20 minutes waiting in the drive through for the last several visits. Staff allow 4 consecutive cars through who arrived 10 minutes after me. This is Talbot Green McDonald's. Absolutely shocking every... See more

Rated 1 out of 5 stars

Black ruksak stolen upstairs. Between 1700-1715 - Guy with 4 grandkids. Eye witness says it was Lady Cleaning tables that stole it, she says no, staff refuse to review CCTV , police not intere... See more

Rated 1 out of 5 stars

I bought a hot chocolate drink from McDonald’s at Riverside Retail Park, Chelmsford branch. It was made of water rather than with milk and was disgusting. I don’t know if this branch is taking short c... See more

Rated 3 out of 5 stars

Stopped selling fish fingers, when my children can't have the nuggets,they had the fish fingers or fish bites as a treat,now all they can have is the chips.this was the vegetarian option for kids,my d... See more

Rated 1 out of 5 stars

I ordered UR PANCAKES WITH EXTRA BACON $2.93 for EXTRA BACON! After reporting”missing” EXTRA BACON TWICE”, I FOUND OUT MCDONALDS “ONLY” INCLUDES 1 1/2 PIECES OF BACON ON ORIGINAL ORDER AND ORDERING E... See more

Rated 1 out of 5 stars

Absolute sham of a restaurant. I ordered off of just eat over 2 hours ago, I have had 0 updates whatsoever. I have tried to ring Kirkstall McDonald's in Leeds to try cancel the order on their end as J... See more

Rated 1 out of 5 stars

Will never go back. Mcdonalds is so expensive and awfull quality. I'm based in portugal and the last straw is when they recently started charging for ketchup. Burguer king has become my favorite with... See more

Rated 1 out of 5 stars

Don’t bother to order delivery -3 strikes and done . three times I have ordered McDonald’s via the delivery service Uber eats each time it’s been a complete fiasco the last time my wife was greeted by... See more

Rated 1 out of 5 stars

After a football tournament we visited McDonald’s castle marina nottingham , parked the car up on the EV charger , went to eat in McDonald’s popped across the road for some stuff for the journey... See more

Rated 1 out of 5 stars

Sandbach McDonald's is absolutely the worst McDonald's in the UK. Food is always, always cold. It's never the full order, always, always something missing. Staff don't care, they're mostly school leav... See more

Rated 1 out of 5 stars

Mcdonald’s bathgate AWFUL ordered delivery and it had been 2 hours so I phoned the store and was informed they were busy but I will get my order however after another hour the order was cancelled... See more

Rated 1 out of 5 stars

I repeatedly get let down with delivery of online orders. There were 7 items missing from my latest order. When I completed the request for a refund, it was declined. I’ve now made a formal complaint... See more

Rated 1 out of 5 stars

Placed an order through the app paid VAT, service charges and delivery for half my order to be missing and freezing cold and it’s a 2 minute drive no excuse. No way of contacting macdonalds to receiv... See more

Rated 1 out of 5 stars

It all makes sense now; Macdonalds cynically loves the external company delivery services because they act as buffers to any legitimate complaint. I ordered food for my family today and apart from be... See more

Rated 1 out of 5 stars

Delivering cold and highly dangerous food, with the high potential off giving you serious food poisening. Phone them to complain no one answers. These people are going to kill someone. The manager of... See more

Rated 1 out of 5 stars

McDonald’s at the Concourse, Skelmersdale is utter crap for App based orders. Ordered this morning at 10:32. Between then and 11:30 the delivery driver details changed SIX times, before the order was... See more

Rated 1 out of 5 stars

I ordered 2 happy meals through Uber eats!! From Edinburgh Way Harlow Essex, they only brought 1,so I called the delivery man from Uber, who said he would pass me over to the manager!! She said she wo... See more

Rated 1 out of 5 stars

Have used this mcdonalds for a while but have to say the standard lately of what is advertised and what you get are far apart. The last triple cheese burger i got was a squashed affair and looked pity... See more

Rated 1 out of 5 stars

Absolutely appalling experience at McDonald’s. I specifically ordered a Big Mac meal with NO onion and NO pickle because my wife has a serious, life-threatening allergy. Despite making this clea... See more

Rated 1 out of 5 stars

McDonald’s staff employe names Female:Amy Male:Austin Be carful when ordering plain hamburgers there not plain hamburgers the put bits of onion in there and don’t tell you Location: Gate Le... See more

Rated 1 out of 5 stars

What a horrible experience at this lower earley store. 9/10 times your order is incomplete or items missing. Went to a drive thru this morning to only realise 1 mc muffin meal was missing. Had to take... See more

Rated 1 out of 5 stars

Went to MacDonalds at Staple Tye Shopping Centre in Harlow. The server handed me a full up cardboard container of drink with no lid. The drink went all over me and my car. The manager said it was not... See more

Rated 1 out of 5 stars

Just ordered a take away from McDonalds prescot cables! Unbelievable-40% of the order missing. The absolutely useless staff said “ it’s not our fault! It’s the Uber delivery!! “ how the grossly incomp... See more

Rated 1 out of 5 stars

Ordered at 5.55pm was constantly told the order was on its way. At 8pm was informed my order had been cancelled due to no delivery drivers being available. We had been given 3 separate courier details... See more

Rated 1 out of 5 stars

Love how the new advertising is on the more cheese emphasis.. in the meantime let’s not forget to address the slop of a mess their burgers are now. All the filling slides out and more importantly, th... See more

Rated 1 out of 5 stars

I had a bacon and egg bap, my first breakfast meal from MacDonalds. It was awful really disappointing, uncooked bacon, rubber egg and what is cheese doing there. I love a big Mac and would give that m... See more

Rated 1 out of 5 stars

First of all I pay for a box of mac n cheese triangles and get a bag with 4 in. Wasn't going again but thought my lad wants his mc spicy, unfortunately on paying the cashier says it's all gone through... See more

Rated 1 out of 5 stars

Took my money via the McDonalds app the order didn’t go through. No record of the order but the money has been taken from my bank account.. McDonald’s are refusing to refund… absolutely appalling cust... See more

Rated 1 out of 5 stars

Mcdonald's Chesterfield UK. Visited several times but ALWAYS incorrect items in packaging when checked at home. Contacted so called 'Customer service' who simply fob me off with an offer of a ch... See more

Rated 1 out of 5 stars

Colne McDonald’s - when you ask to see the manager to make a complaint, is not a request it’s a demand. Poor customer service by the drive through. Making me go all the way back round to the back of a... See more

Rated 1 out of 5 stars

Rothwell kettering store Northamptonshire is the worst macdonalds ever. Ever time I have visited the drive thru they always get the order wrong or miss items and they make you wait 30 minutes plus.... See more

Rated 1 out of 5 stars

McDonald's Sales Slump Reflects a Bigger Problem. It’s no surprise that McDonald’s is seeing a recent drop in sales—this is what happens when a company refuses to evolve with its customers. For y... See more

Rated 1 out of 5 stars

I recently visited the McDonald's located on Pettman Crescent SE28, and I had a very unpleasant experience. The managers on duty, Chris (Polish) and Saki (Indian), were extremely aggressive in the wa... See more

Rated 1 out of 5 stars

Disgusting service. If you order a chicken nugget meal for a child, you’ll get a cold burger. Order a burger and you’ll get chicken nuggets. Run totally by children that don’t give a damn, workin... See more


1.6

Bad

TrustScore 1.5 out of 5

3K reviews

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Rated 5 out of 5 stars

Best mc Donald’s in kent

Very good fastest service ever 3 minutes and 30 seconds clean toilets here in Rochester near m2 got colouring and pens kind service good parking only bad thing ice cream unavailable I will give it a 4.8 stars out of 5 better then last time

8 February 2026
Unprompted review
Rated 1 out of 5 stars

Spicy chicken

Chicken – Pure Heat, No Flavor
​Rating: ★☆☆☆☆
​I usually enjoy a bit of heat, but the Spicy Chicken I ordered from the Ilkeston, Nottingham branch was absolutely ridiculous. It wasn't just "spicy"—it was physically painful and completely unbalanced.
​The Heat Level: I’ve eaten Scotch bonnet peppers that felt milder than this. The spice was so overwhelming that it was impossible to taste the chicken, the breading, or the toppings.
​The "Husband Test": My husband has a very high tolerance for spicy food and even he declared it inedible.
​The Experience: We ended up throwing it away. A "spicy" option should enhance the flavor, not act as a chemical burn for your mouth.
​If you value your taste buds (and your evening), avoid this. I will never be ordering this menu item, or from this specific location, ever again

6 February 2026
Unprompted review
Rated 1 out of 5 stars

Where's my 🍔 burger go???🤔

Ok, I'll/ We'll ALL be 100%HONEST!!...I/we remember over 50 years ago when McDonald's Big MAC's used to be the size of my pillow,they were HUGE! Now over 50 years later they are the size of a TOONEY or beer cap, so small y'all can hardly find it when you open the container it's in. A Complete RIP OFF!!! OMG BAD..... It would take me about 50 Big Mac's (tiny macs) to fill up. And the worst part is the Price is 50 times Higher today $$$.... The price keeps going up and their size of Burgers,etc. keep shrinking in size. .... I'm sure we're not the only ones who agree out there.... Conclusion; Mc Donald's restaurant's SUCK!!!... 👎 😡

5 February 2026
Unprompted review
Rated 1 out of 5 stars

A muffin and a drink

A muffin and a drink - how hard is that order??? They got it wrong!!!!
Should be at least one responsible adult working here (B.I.F).
I ordered & paid for before I picked up my order. Went through drive- thru, two cars in front of me, one customer inside the shop. What are the order codes for if they don’t use them? When I got to the first window I was just blasted with a price - no good morning or greeting- wasn’t even my order. Couldn’t take my order back as I was home before I even noticed it was wrong- very expensive muffin , paid for ‘extras’ (which I received) but the “normal stuff” was missing

2 February 2026
Unprompted review
Rated 1 out of 5 stars

Rubbish experience.On 25/01/26,Myself &…

Rubbish experience.On 25/01/26,Myself & my son decided we would like a Maccies,my son ordered his and my food using delivery.The food came about 9pm my order was correct but my sons order totallty wrong,also all of the food wss stone cold and my latte was luke warm.We will not be ordering delivery again what a waste of almost £20 .One unhappy customer.

25 January 2026
Unprompted review
Rated 1 out of 5 stars

Took my money via the McDonalds app…

Took my money via the McDonalds app the order didn’t go through. No record of the order but the money has been taken from my bank account.. McDonald’s are refusing to refund… absolutely appalling customer service

9 January 2026
Unprompted review
Rated 3 out of 5 stars

McDonald’s is one of the most…

McDonald’s is one of the most well-known fast-food chains in the world, recognized for its golden arches, quick service, and consistent taste. Founded in 1940 in the United States, McDonald’s has grown into a global brand with thousands of outlets across different countries. It has become a popular choice for people of all ages due to its affordability, convenience, and wide menu options.
One of the biggest strengths of McDonald’s is its consistency. No matter where you visit a McDonald’s outlet, the taste of its signature items such as burgers, fries, and soft drinks remains largely the same. This reliability builds trust among customers, especially travelers who want a familiar meal. The food is prepared quickly, making it an ideal option for people with busy schedules who want a fast and filling meal.
The menu at McDonald’s is diverse and caters to different preferences. Along with classic items like the Big Mac, cheeseburgers, and French fries, McDonald’s also offers chicken products, breakfast items, desserts, and beverages. In many countries, the brand adapts its menu to local tastes, which helps it connect better with local customers. For example, vegetarian options and regional flavors are introduced in different regions to suit cultural preferences.
Another positive aspect of McDonald’s is its family-friendly environment. Many outlets provide clean seating areas, play zones for children, and a welcoming atmosphere. The brand is also known for its strong marketing strategies, including creative advertisements, toy giveaways, and collaborations that attract young customers.
However, McDonald’s also faces criticism, mainly related to health concerns. Fast food is often high in calories, fats, and sodium, which can be unhealthy if consumed frequently. Although McDonald’s has added healthier options like salads, fruit, and low-calorie meals, it is still commonly associated with junk food. Environmental concerns, such as packaging waste and sustainability, have also been raised, though the company has taken steps to improve in these areas.
In conclusion, McDonald’s is a successful fast-food brand that offers convenience, consistency, and affordability. While it may not be the healthiest dining option, it remains a popular choice for quick meals and casual outings. With continued efforts toward healthier choices and sustainability, McDonald’s can maintain its strong position in the global food industry.

3 October 2025
Unprompted review
Rated 1 out of 5 stars

I ordered 2 happy meals through Uber…

I ordered 2 happy meals through Uber eats!! From Edinburgh Way Harlow Essex, they only brought 1,so I called the delivery man from Uber, who said he would pass me over to the manager!! She said she would call me back. She didn’t, My granddaughter didn’t have her happy meal the other did which created upset!! Whoever the manager was on Tuesday the 13 th January shame on you for not calling me back I paid for a happy meal I never received!! Your customer service stinks!! Will not be using ur store again!!!

13 January 2026
Unprompted review

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