Mobiles Reviews 19,224

The signup process was straightforward, easy to bring a number across, delivery was very prompt. Got a very good deal on my phone and contract. My only complaint is the packaging the phone arrived in... See more

Easy to sign up, but remember that they do a hard credit check. Card Verification payment issues despite my bank details being right. You need to phone them to discuss resolutions. I set my prefer... See more

I was recommended to mobiles.co.uk by a family member that had been using them for a few years. During this time he had no problems with them. The switch over for me was effortless and without any str... See more

Surprisingly easy to switch to a SIM Only deal. My contract had three weeks to run but Mobiles.co.uk explained the final 30 days are flexible to allow a new contract to be negotiated. My new SIM activ... See more

After receiving a call today regarding my upgrade from Marcus it could not of gone any smoother. Superb guy and customer service, we crossed every avenue to sort the best deal over a variety of things... See more

Bought a phone and contract for my daughter for Christmas — complete disaster from start to finish. Phone arrived with two SIM cards, neither worked. Online chat was useless. After two days... See more

Gunjan customer services/sales rep was exemplary . All the information / sim only contract i required she quickly wrapped the sale us without any hestitaion. Quick, clear and concise exactly wha... See more

I was a bit skeptical about switching from main network to a 3rd party site, but Mobiles.co.uk made it effortless from start to finish with low prices and high-quality customer service (10/10). The pr... See more

I ordered a Google Pixel 10 Pro XL, which arrived on the delivery day. However, the QR code for the ESIM was not provided by either mobiles.co.uk or the network supplier. I contacted both, and the net... See more

Really easy and straightforward. Don't think I've ever experienced something so simple and straightforward before. The deals on offer are hard to beat and can't be found on other sites either. Would h... See more

The website and offers available are fair but my concern is the offer of 24 hour delivery is not upheld and in reality is out of their control. You end up having to pay maybe 3 or 4 days of your contr... See more

What an awful exspences Not sure who this company is. Ended up with a delivery Dpd. Then get a message saying we will collect your parcel next day Royal Mail. hadnt even opened it. Repeated... See more

Apart from the great value ( and unlimited data), the process was straightforward. Initially told device unavailable until February it arrived the day after I placed the order. The e-sim was ne... See more

Great experience, very easy to order. Super fast delivery and lots of useful information sent over in advance to set phone up. Got in touch with them quickly and easily with a question that was answer... See more

Easy ordering, plenty of choice to upgrade a sim only plan. Good prices per month, much better than provider. Communication throughout was great. All done within 30mins and on my new plan. Great. Have... See more

I have been using mobiles.co.uk for many years now and will continue to do so as it has always been a great experience. You get a much better deal than going direct with the operators and the phone... See more

After overcoming my initial suspicions about a speculative telephone call from Max it became clear that he was very helpful in explaining options for an upgrade and took time to go through details and... See more

Because u don't have single chat support option and in call its not possible to get quick response or solution also. So bad experience I was like what hell is this all and y I order from her... See more

It’s rare these days to come across truly exceptional customer service, but Atul was absolutely outstanding. From the very beginning, he was incredibly patient, knowledgeable, and genuinely eager to h... See more

Great purchase. Website is easy to navigate, has some of the best phone deals on the market and their service is also super fast. Purchased 2 new phone contracts recently through them, both arrived to... See more

The service offered by Mobiles.co.uk is quick and easy however there have been a couple of hiccups. Firstly they use DPD and in my case the parcel is currently missing and under investigation, secondl... See more

I GOT 2 APPLE 17 PRO PHONES £1299 FOR EACH,SO TOTAL OF £2598. SECOND ORDER DONE AS THE FIRST FAILED ON MY CARD TRANSACTION. THEN BOTH ORDERS WERE PROCESSED!! ONE WAS SENT BACK SAME DAY IT ARR... See more

Would never order from here again! My phone turned up next day as expected however the SIM card was never delivered. This also happened with the first phone I ordered from here. Should have learned m... See more

Very easy, simple process to follow. Mobile phone/contract swapping is so much more easier now. Would've been 5 stars but my PAK code wouldn't work as it "expired too soon", however it still had 10 d... See more

Ordered SIMO and I stated porting date beginning January 26. Due to a 'systems error' at their end ported over the next day with no new SIM card and no service. SIM card in the post over Xmas. Offere... See more

Phone hasnt arrived - tracking hasnt updated in 5 days. But i am already being charged by the network provider. Its an Esim which will only work on one phone do havent even been able to use it on my o... See more

Some competitive deals, fairly happy with what I've ended up with. The website usability could be improved by making the discount code easier to see but I'm sure this was done with intent. I'd also li... See more

Extremely poor service it’s been 3 weeks and I have still not received my parcel phone. I have made 25 calls in 3 weeks and I have been fobbed off with dates for delivery which have not materialised.... See more

I strongly advise against using Mobiles.co.uk. I am currently unable to submit my cashback claims due to a persistent "IT issue" on their site. Despite calling customer service twice, the issue remain... See more

Go direct to networks, Mobiles.co.uk useless middlemen Didn't communicate properly with provider, resulted in me getting my phone switched before I got a replacement sim. Now I've cancelled within th... See more

Too many emails (13) about the purchase process, account setup etc. On the day of changeover from the old network to ID there was a 6 hour gap where my ported number was unavailable to any one try... See more

A simple transaction to upgrade my ID mobile phone took 2 hours to be told they could not process the upfront payment yet they’ve taken it 7 times and helped themselves to £315, then hung up on me. Wa... See more

Do not order with this company. Ordered a phone for our son’s Christmas present on 30th November 2025. At first there was stock issues but then issue after issue. We escalated the issue twice with the... See more

An absolutely fantastic buying experience with mobiles.co.uk. I made a purchase late in the day (4pm) on the 2nd Jan and my order arrived the next day within 24hrs. Everything arrived intact without... See more

I have been using mobiles.co.uk for years now. Definitely my go to place for contracts and even sim only deals. Recently purchased a phone contract as I was looking to buy a new phone and the deals on... See more

They are keep declining the cash back claim, claim month is January 2026 and they asked to submit January 2026 bill. I Submitted the correct bills, their declining reason was claim 60 days old. No... See more

I've not received an email This website has some very good mobile phone deals, however a word of warning to others, I purchased a deal and 24 hours after purchasing, a deal with more data, for les... See more

Ordered a refurbished iPhone 17 Pro on Jan 6. It arrived faulty. Mobiles.co.uk promised a replacement in 3–5 days. Nearly two weeks later, I’m still phone-less. Errors along the way include... See more

Faultless experience switching a Sim Only deal, started order at 6pm got a fantastic deal with cashback on sim only, esim delivered via email by 6:10 and activated by 6:15. IDMobile number switch took... See more

I saved a lot of money through mobiles.com versus upgrading through my provider. The purchase and delivery process was smooth and quick and couldn't be easier. I wasn't however given the correct infor... See more

This website was brilliant to use, allowing me to find the right phone and SIM contract incredibly easily. I had spent ages on other sites previously, trying to figure out the best deal for my needs.... See more

Wanted a physical sim. Received an esim. Went to configure esim. Configured. Mobile data worked. Messaging sometimes worked. Phone calls, in or out, never worked. Spent an hour on the complaint... See more

Have ordered multiple times from mobiles.co.uk and never had experience like this. Ordered new phone, deal was for an eSIM and phone, 1st problem phone not compatible, spend time with network help des... See more

Awful experience, i still do not have my e-sim and my number ported on Wednesday 31st Dec! I've contacted the chat multiple times and the agent "Happiness" really hasn't been helpful. I was... See more

I ordered my phone few day's ago and it was shipped as per my acount status but dpd driver made mistake which they admitted, and said your parcel will be delivered tomorrow but than after sometime whe... See more

Started well as sales always starts well.got delivery issues and spoke to DPD on second attempt they lied in status we miss you even nobody was at my door.after one week pick my parcel from Currys and... See more

The ease of making an order was great. Trying to find the best deal out of the multiple network providers was a little more challenging than it's been in the past - possibly due to some filters maybe... See more

Just came off the phone with Marcus from renewals. Wow, what a guy. Was skeptical of the call because he called me, however he was so genuine, reassuring and thorough in dispelling any sus... See more

Your company's inability to transfer a mobile number from one current contract to another contract I've just taken out with you is nothing short of pathetic. Why? I want to cancel, midterm, one contra... See more