Monzo Reviews 64,604

ve had a really great experience with Monzo. The app is super easy to use and makes managing money feel simple and stress-free. Instant notifications, clear spending breakdowns, and budgeting tools... See more

I’ve had a consistently great experience with Monzo. Everything just works. The app is intuitive, payments are instant, and managing money feels simple rather than stressful. What really stands out... See more

The Monzo account is free, straight forward and the app is actually a joy to use. You can shift money around into 'saving pots' for things like Christmas and holidays. The savings account has decent... See more

Super friendly user interface and the bank actually helps you save! In this day and age interest rates are abysmal but Monzo are straight on it with every day savers, to saving and investing sc... See more

Before the Chinese company to buy them cheap.... I had an account and I had no problems using it anyway transferring from anywhere but since the Chinese company become the owner my account has been sh... See more

I was recommended ages ago to use monzo, was sceptical at first but wow haven't had a problem with them yet. Anything I pay for if I need to ever file a dispute monzo sorts it out quickly. Customer... See more

Extremely simple to use mobile app with loads of benefits! ...especially if you go for Monzo Max account. Travel insurance, phone insurance and Breakdown cover all included for £17 a month! I was pa... See more

Shocking service. For the second time they have now closed my account and my joint account. They don’t like the fact that 2 men with 2 different names share an account. I have no unusual transactions... See more

Tha fact that you can split your pay into pots, where bills can be paid from those pots is a life saver. I'm rubbish at budgeting and it helps me to not miss payments and have to beg for money from re... See more

Very easy to use. I can put aside some money into different "pots" for different saving/ spending target. I can pay many online shopping directly through bank apps. I also like one saving feature: it... See more

Easy to use and great app! Especially if you’re neurospicey like myself! Alerts and spend notifications are instantaneous and spending abroad couldn’t be easier and without those nasty fees! Thank you... See more

This is the most amazing financial product/service provider by miles!!! Literally feels safe secure everything is always informed to you, I worked in banking for 8+years I am blown away by your bank y... See more

Frustrations with Lloyds brought me to Monzo and a fabulous service so far. Took me 15 minutes to set my account up including credit card and overdraft. I love the 1p challenges, rounding up transac... See more

I’ve been using Monza for a few months now and overall, I’m really impressed. The app is clean, easy to use, and makes managing my money far simpler than with traditional banks. Transfers are instant,... See more

Monzo is one of the best banks I’ve used for keeping track of my finances in real time. The app is clear, intuitive and makes it easy to see exactly what’s coming in and going out. The paid acc... See more

Easiest and most intuitive banking app around. Offer a decent "Max" option which comes with perks such as cinema tickets, free snacks and a plethora of insurances (home/travel etc). Really easy... See more

Banking just the way it should be. The app has every function I could imagine... And more than I can imagine. New functions are regularly introduced, and I grab at the chance, for example the 365 da... See more

A solid banking app. I would only ask that you please copy more features like Revolut, because for the last few years there's been no real innovation. I would absolutely love to have pots to pay fro... See more

Love this card, got one for international travel, and it gets rid of all those little conversion charges to foreign currency. It works as well in distant locations as it does at home. My other c... See more

Opened a Monzo account a couple of months ago, but only started using in earnest this month. Quickly got a sense of just how flexible and useful it is compared to the online banking app for my traditi... See more

Dire. Been with them over a year, I think, & it's just been one issue after another. The card isn't accepted everywhere - even the Post Office can't use it! The app has no options to tone it down o... See more

A company clearly did not deliver the goods but had the money. Monzo had the convenient review of the case, did not cover my loss. Frustrating dispute, ignoring rights and laws, the outcome is good f... See more

I am highly disappointed in monzo customer service .I feel they just employ staff with no banking experience and lack of knowledge about transactions .How can a staff be telling me 2 debit of 22.50 p... See more

Awful customer service. No problem if you dont ever need to use customer service but for some basic tasks Monzo requires you to. The online customer service is incredibly slow to respond and when the... See more

Awful service and as a bank you expect strict criteria to measure against not the wishy washy made up reasons. I have Flex product with Monzo and at the time when I took it 6+ months ago they took a s... See more

Shocking customer service! The Customer service manager is running a team of incompetent staff who can’t get dates/facts correct. Dont open an account with them. They will ruin your mental health & yo... See more

Support its just total garbage, looks like some bunch of Mormons working there, who don't even understand plane English, didn't unfreeze my card after 100 times asking, replays takes hours,account clo... See more

Was generally impressed with monzo until this episode. Using their cash back offer , I dined at honest burger bristol ( cabots circus) . 10% cashback. On getting receipts via monzo , honest b... See more

Monzo is a good platform with a nice, easy-to-use app and helpful features for everyday banking. However, they are extremely strict with their checks and request a lot of documents, even for simpl... See more

They shut down my account with the grace of a fire drill — exactly 15 minutes’ notice. No reason given, of course, because apparently they “don’t have to.” The great crime? A payment titled “Gaz... See more

Iv been trying to get away from Monzo for about 5-6 weeks now but they still keep refusing the switch because of some reason or other. If they hadn't taken money from my account without notifying... See more

Currently holding my money, been told for the past 3 months it’s arriving in your account next week, then something stops it every time (stupid excuses) or people making promises who shouldn’t . Would... See more

Overall, it's a great app, making banking easier. I don't understand two things: one is why I need to pay for perks. Surely that should be a small reward you can afford to give your customers just for... See more

We are now into the second day of having a joint account frozen with no access to funds to buy food. PLEASE PLEASE do your due diligence as monzo has an AI system that will block your account. Ours ap... See more

Frozen my account with no reasoning given. Asked to provide information which I provided immediately, but still no response or update 4 days later despite chasing. In the meantime I can’t receive mone... See more

Honestly such a horrid bank. Customer services tells you one thing than another one apologises for the wrong information. If you want your money safe stay far far away. Can’t wait get as far away from... See more

0 but couldn't leave a review. I left a lengthy review x2 last one on 10th Oct but now can't see it. A financial ombudsman had given monzo until 1st oct to pay my daughters money into her dads account... See more

Today I waisted almost 5 hours out of my busy schedule. Customer service, extremely poor. Cant speak to a human being, long winded chats. The invoicing functionality is extremely poor, a... See more

They are pure SCAM They are pure SCAM! STAY AWAY! Opened business account, one of the shareholders loaned to business £13,000 - They blocked the account, requested details that we provided; all abs... See more

Absolutely abysmal bank. Ask you to prove your identity when you try to send miniscule amounts of money within the UK. Then there identity check software never works. My account is frozen and customer... See more

Ordered an ASDA on line delivery. Completed shopping using a ASDA gift card. With my old bank the hold from ASDA would be released bank into my account within 48 hours. So far with Monzo it has been 1... See more

Don't get me wrong I'm all for account security.. But recently I forgot my pin whilst paying contactless at supermarket checkout. To view it I can to record a video saying a sentence of words then sta... See more

This bank actively prevented me from paying my landlord. No explanation, no resolution, just robotic “support” and dead-end help articles. Calling them? Endless hold music and no actual help. This isn... See more

Opening an account was pretty straightforward, obviously the usual security checks which you'd expect. The app is clear, menu's are easy to follow. Linking my other accounts was as easy as 1,2,3. Tran... See more

Excellent and convenient app. Probably the best banking app. Super convenient Home Screen and display of transaction details. Ability to transfer payments to flex credit card within 2 weeks of... See more

Changed my banking experiences forever! Since I started using monzo less than a year ago, I’m able to manage my money so much better. I’ve created savings pots for lots of different things, confidentl... See more

I love Monzo. I have several bank accounts but Monzo and it's app are by far the most straightforward systems to use. I love the freeze card option that Monzo offer, the instant transfer updates that... See more