Onetravel Reviews 6,850

I was able to go thru the booking process on my own. Was hoping for an earlier date in January to Orlando FLA. Needed the 23rd but ended up with 29th. Wanted to return on the 31st, but ended with Febr... See more

Getting a good price fast.... with the inconvenience that the price changed a 10% up during the process. Major disturb is that they offer hotels, insurrance and extra services before getting the booki... See more

Dedicated staff and very helpful. However, at times, their heavy Indian Accent and customary speedy talk makes it very difficult to clearly understand what they are saying. Apart from that all was ef... See more

The agent I spoke to, Sophie, was professional and informed. She walked me through my reservation for international flight with my cat. We found a perfect flight and she checked repeatedly to make s... See more

Hank was amazing!! He was professional and friendly. He went the extra mile to help me find the flight that would work for me and it wasn’t easy. He never showed any kind of frustration when I’d say n... See more

OneTravel website is easy to navigate. I was able to quickly find the flights I like at a good price. I called in for questions regarding trip protection, the gentlemen who answered the phone was ver... See more

Keits was very professional, helpful and patient. He explain all the benefits clearly and timely. He made suggestions which were helpful. He suggested other great options and rescheduled another fligh... See more

So far, I have never had problems with my booking with Onetravel. I booked a flight to Italy last year, and it went smoothly and without any hassle. I got a call from their representative to verify my... See more

The Rep was very calm, pleasant to listen to, and gave me a lot of time to think over my booking, and answered all my questions to my satisfaction. He also, clearly explained some grey areas whenever... See more

All the agents I spoke with were very patient knowledgeable and always willing to help in the most calm and suttle tone even when I was getting frustrated as my card keep declining even though I had... See more

Ryanair was giving me so much when trying to book the same flights. The same error message kept occurring when I was trying to pay. I used 3 different cards, contacted my banks to ensure there was... See more

I am glad I could find the flight that met my needs. The total hours of flying are good, as are the connections. I don't like getting calls after the fact, like I did to purchase additional services;... See more

I was happy to find a flight that suited my timing, at a fairly good price. The site options was rather cluttered and unclear - too much stuff. I did notice something earlier about pre-paying for ch... See more

I had to change my return date. Customer service was great. Also in purchasing my ticket, I got great advice about route options that saved me money and time. They are very good at helping people navi... See more

Its great service. Bu tthe ticket gets several other charges added to it which is not confirmed by customer and is unfair. My ticket to Istanbul and back was US$1600 somthg. Now, when I pad, it i... See more

Ashlon was very patient and really helpful with booking my flight of multiple connecting flights. He responded quickly and answered all my questions; guiding my selection of flights suitable for my n... See more

Good rate and itinery available selected. However, not 5* because too many additional charges such as agenct's "fee" and boarding pass (really?!) for services not needed and not obvious in all insta... See more

Used amex. Yes my phone is unlisted to protect against spam. That created all sorts of stupid questions. email, YOU MUST CALL to verify payment. 4 agents with heavy accent. finally call back to my num... See more

Stop pushing & adding fees to the original rates you offer. You will start charging for breathing in yhe plane 99% of customers are NOT the 1% wealthiest humans. Protection plan+ seat fees+leg... See more

One Travel representative called and stated they needed to charge us another $100 as our flight we booked was not including our entire last name and that the last four letters were not included on my... See more

I've received multiple notices that my trip is no longer valid. I've spend hours on the phone and chatting online with "customer service representatives" only to have the flight re-scheduled over and... See more

Now that my bank account was completely assainated by the process of having you cancel a bikini online because RealID information wasn't correct. I don't think ill ever use your service again! There... See more

Worst experience of my life. Car reservation was paid for I thought but when I got there they said I needed a credit card instead of a debit card so you stranded me at airport. My 3 hour flight turned... See more

It was TERRIBLE. INDIAN AGENT WOULD NOT LISTEN TO ME…SHE KEPT TALKING OVER ME….. she also didnt explain why i was charged an extra amount for my ticket. She kept changing her answer. Instead of g... See more

Deceptive -They give promo code, than, after the ticket is purchased, you find out that they did NOT INCLUDE BAGGAGE. They avoid showing this when you try to buy tickets. Then you hv to pay anot... See more

After searching and finalizing our itinerary for 4 of us to Ireland I was shocked at the added costs. The fares that at first included seats didn’t and then luggage was extra. Added over $1100 to ge... See more

You sent me an itinerary yesterday. Booking number 89728870. Today when i tried to add bags, i was told my departure was cancelled . Flight #1995 from BWI to BOSTON LOGAN. JTSYZH. I gave up because... See more

Passenger name was misspelled on Westjet carrier . I called to correct ticket. It was corrected on our Westjet airlines. When checking in on air Canada, for flight back to Hawaii the name on reservat... See more

Horrible. emails re itinerary are wrong. This is a three-way trip - reminder email skips middle leg, mistakenly shows a 70-hour flight from destination one to destination three. Called customer servic... See more

I had to cancel a booking due to name of passenger spelled wrong. I did book a new flight which cost me $120 more, only ten minutes after I purchased the one i had to cancel . Same departure date, s... See more

I'm still waited to be refunded my full ticket price, I was waiting with my aunt since 10am for a fight at noon on 27th April...it was her birthday the fight was delayed until 4 and the. Further delay... See more

The flight to Guyana from Miami with Surinam airlines was delayed a number of times. I choose the flight so that I can reach there in day time but will end up until midnight messing up my hotel reserv... See more

Poor customer service never going to book with this airline again try to cancel my flight it was so difficult there’s no live person to talk to you and they don’t help you they told me to go to their... See more

I first booked my flight & made an error on the name, I put the middle name for the last name, which I caught immediately & I called both One travel & Frontier Airline to have it changed or cancelled... See more

I booked to travel to Poland (Warsaw) but then being a Zimbawean I was denied VISA for no clear reason. However I quickly communicated to Onetravel and was told to pay cancellation fees of which I did... See more

When u book ticket online it says two bags Included and u even see green tick mark. And when u get ticket confirmation it changes to one and now u have to pay an extra for 2nd baggage. Also th... See more

You don't have to use online travel agencies like this. There's a $25 fee for absolutely zero benefit. I booked thru this agency totally by mistake for a trip in May 2025. (I will complete the return... See more

They sale you the worths travel insurance company. And then One Travel say you have to keep on calling. No email or website to write your information for they coul communicate, But No. Horrible and... See more

Useless accounting and protocol for booking. Yhe company messed up taking the money from my account, then cancelled the flight without warning. I had booked two corresponding flight from the smae comp... See more

I was surprised at all the extra fees that were added during the process, even after I selected a package that included seat selection and checked bag. The large number of promotional screens and tr... See more

I booked a flight but didn't see that one travel's booking put me on a much longer flight. When I called them they said they couldn't do anything about it and tried to sell me a flight instead that wo... See more

I was only sent the itinerary for my flight after booking 9/25/25. I did not have the confirmation code or ticket #. I made these arrangements through Expedia. When I called Delta they could not confi... See more

The price of the ticket raised over $100 while I was booking after I had selected everything but before I could get your company to accept my payment. How can you change the price advertised after I s... See more

I have been led in an endless cycle to get a refund for a flight canceled by the airline. Your rep recording tells me you are too busy to address my concern and call back 7 days before I plan to lea... See more