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Rated 1 out of 5 stars

I had ordered 4 watches over the last 2 years. It was all good. 1 watch arrived broken and I never got it replaced. Now my final order is not being delivered, despite payment. Upon consecutive checkin... See more

Rated 5 out of 5 stars

Pleasantly surprised! Bought a copy of my actual Rolex to wear out without worrying about losing it/having it stolen. They look identical (oyster perpetual). Only obvious difference is the cl... See more

Rated 1 out of 5 stars

I purchased from Perfect Rolex, knowing that it was a replica. When I finally received the watch, it was such a runner on great speed, advanced without control about 1/2 hour every 3 hours. I contacte... See more

Company replied

Rated 5 out of 5 stars

These guys are great. They made the process super easy and everything came in as they stated. Their communication was very responsive and even had little videos showing how to adjust the watch and m... See more

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Company details

  1. Fashion Accessories Store

Written by the company

Our collection of Rolex watches is composed of the most recognizable Rolex models such as Submariner, GMT Master, Daytona, Deepsea, along with the limited edition models, assembled from the finest materials with scrupulous attention to details.


Contact info

3.5

Average

TrustScore 3.5 out of 5

590 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 10% of negative reviews

Typically takes over 1 month to reply

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Rated 1 out of 5 stars

WARNING… Avoid this company!!!

WARNING…. AVOID THIS COMPANY!!!

We have only been provided with an order number PRIO82492. After waiting over three months we never received the product or even a tracking number so we requested a refund. Now, over 5 months since our payment was collected, still no product or refund!

22 January 2026
Unprompted review
Rated 5 out of 5 stars

From the moment I opened the package

From the moment I opened the package, I could tell this was a quality timepiece. The attention to detail is excellent, and the watch keeps time accurately. I’ve been wearing it daily, and it still looks brand new. This company clearly takes pride in their work, and it shows in their products.

17 December 2025
Unprompted review
Rated 5 out of 5 stars

Shopping at Perfect Rolex was a…

Shopping at Perfect Rolex was a seamless and trustworthy experience. The ordering process was simple, and the watch arrived in perfect condition. Highly recommend for quality watches

1 January 2026
Unprompted review
Rated 5 out of 5 stars

Got a Rolex

Got a Rolex , probably the best quality out there , fast shipping, great communication
The watch itself its absolutely stunning feeling, color, movement everything works no complaints at all
Will definitely recommend and will definitely order more

18 November 2025
Unprompted review
Rated 1 out of 5 stars

Formerly great, now a scam

I had ordered 4 watches over the last 2 years. It was all good. 1 watch arrived broken and I never got it replaced. Now my final order is not being delivered, despite payment. Upon consecutive checking they keep coming back saying that they will contact the head office.

2 November 2025
Unprompted review
Rated 1 out of 5 stars

100% FRAUD/SCAM SITE: STOLE $242 USD VIA BITCOIN AND NEVER SHIPPED. DO NOT BUY FROM PERFECTROLEX.IOThis website is a complete scam…

This website is a complete scam designed to steal your money, knowing that the transactions are irreversible. DO NOT BUY ANYTHING FROM THEM.

I placed an order (referencing PRIO82536 and PRIO82527) approximately three months ago. The total value of the Bitcoin I sent was around $242 USD.

Proof of Fraud:

Payment Method: They exclusively demanded non-refundable Bitcoin.

Transaction Details: Funds were sent to their wallet (bc1q8zunar4y0dr2wekyechtmaufn56w82r79xfd9x).

Communication: After I paid, all genuine communication stopped. I reached out repeatedly via their WhatsApp number (+1 (858) 267-9342). I was met with delay tactics, and eventually, total silence.

Result: I have received no product, no tracking number, and no refund.

I have filed official reports for wallet blacklisting and domain abuse. Save yourself the stress and financial loss, avoid this website completely.

6 December 2025
Unprompted review
Rated 1 out of 5 stars

Go to a company that cares

Go to a company that cares. Keep saying they will provide track soon. It’s been almost two weeks and all they can say is that “it’s our top priority”. They’re are other companies out there, use one of those.

3 December 2025
Unprompted review
Rated 5 out of 5 stars

So pleased!!

I ordered the batman swiss. It is perfect in every way!! Received in a couple weeks. Super smooth transaction. Payment was easy through PayPal. I really enjoyed that. Will order again.
Thank you!!

4 November 2025
Unprompted review
Rated 1 out of 5 stars

41 days of “processing” with no…

41 days of “processing” with no response to phone calls, emails, or the “live” chat, and the order tracking portion of the website returns an error.

Ordered on 8/19, processing began on 8/30, and then they disappear. Scam.

11/3: still no response. I’ll be filing a complaint with the FTC when the government reopens.

29 August 2025
Unprompted review
Rated 5 out of 5 stars

5 star all the way

Great customer service through the app. The watch showed up at my door ahead of schedule and looks great. Customer service continues to be great after the sale as well.

30 September 2025
Unprompted review
Rated 2 out of 5 stars

I purchased the Ladies DateJust…

I purchased the Ladies DateJust 178274/01. The watch clasp will not stay closed; it does not keep time or date. I have continuously called and emailed customer service to no avail. Customer service is great until you pay.

EXTREMELY DISAPPOINTED

20 October 2024
Unprompted review
Rated 1 out of 5 stars

I purchased the Rolex Submariner

I purchased the Rolex Submariner. Looks great.
It wasn't keeping good time at first...I sent it back...it cost about the same amount to ship it to them that it did to purchase it.
They replaced the watch and still problems persist.
Iit doesn't keep correct time EVERY day. Needs winding every morning....at best it's costume jewelry! Don't buy it to keep correct time....not worth it.

14 July 2025
Unprompted review
Rated 1 out of 5 stars

I purchased from Perfect Rolex

I purchased from Perfect Rolex, knowing that it was a replica. When I finally received the watch, it was such a runner on great speed, advanced without control about 1/2 hour every 3 hours. I contacted customer services (bogus) via email and phone, but nobody pick up the phone. Somebody named Cindy Marquez responded via email offering full refund, but after few days and couple weeks nothing happened. Now, they didn't respond so I am stuck with this wasteful watch. Lesson learned. Do not buy from this company. I report this company to Visa International to try to get this website banned to get business every where.

14 April 2025
Unprompted review
Perfect Rolex logo

Reply from Perfect Rolex

Hi Pedro!

We completely get why you're frustrated about the watch and having trouble reaching us. We're truly sorry for the hassle!

We want to confirm that we've processed a full refund of $421 for you on May 7th, 2025. You should have also received an email from us about this, sent to the address you used for your purchase.

Please take a moment to check your bank statement for that refund.

Rated 4 out of 5 stars

ABOVE & BEYOND

Really Good Communication. Found company helpful and went a bob E and beyond in their appoach for the watch I was intending to purchase. Highly recommended selling quantities of EXCELLENT WATCHED.
THANK YOU.

18 January 2025
Unprompted review
Perfect Rolex logo

Reply from Perfect Rolex

Hi Joseph!
That's absolutely fantastic to hear! We're so thrilled you had such a positive experience with us and found our team helpful in your search for the perfect watch. Going the extra mile for our customers is what we're all about, and it truly makes our day to know it paid off for you.

Thanks a million for your kind words and for recommending us! If you know anyone else who's on the hunt for an excellent watch, we'd be honored if you'd send them our way.

Rated 2 out of 5 stars

I bought from Perfect Rolex

I bought from Perfect Rolex, knowing that I was purchasing a replica. I sent the company my wrist size so that I would not have to have use an outside source. When I finally received the watch, it was smaller than I expected, paper clip light and the screws from the bracelet came out after I wore it once. I asked to have it returned and it takes them weeks to respond and they didn’t send a return label. The watch cost $215, to ship it back is $70. They will not respond so I am stuck with this watch. Do not buy from this company. Lesson learned. If you buy a Rolex, buy a real one, I told myself and never buy from Perfect Rolex again.

1 November 2024
Unprompted review
Perfect Rolex logo

Reply from Perfect Rolex

Hi Larry!

We're truly sorry to hear about your experience with the watch and the issues you've faced with its size and the bracelet. We understand your frustration, and we apologize for the delays in our communication.

Unfortunately, we aren't able to provide return labels for international shipments. However, we recommend using USPS, as they often offer more affordable shipping rates for returns.

Regarding the bracelet, it isn't covered under our warranty. We could have sent you a replacement bracelet, but our records show you preferred to return the watch for a different model.

We sincerely apologize for the inconvenience and the difficulty you've had.

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