Safe Reviews 12,771

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers are particularly pleased with the products offered, highlighting their good quality and competitive prices. Consumers also appreciate the fast delivery service and hassle-free ordering process. The products are generally well-packaged and arrive as described. People commend the company's excellent service and after-sales support. The company is helpful and provides friendly assistance. The ordering process is smooth, and the company promptly updates orders and processes refunds efficiently. Customers are happy with the wide range of products available and find it easy to make informed choices.

Based on these reviews

Rated 5 out of 5 stars

Well, our postbox was delivered very rapidly indeed, considering it had to come to Cambridgeshire from Liverpool ! It does appear to be well designed, and likely to give complete satisfaction in... See more

Rated 5 out of 5 stars

Great price and delivery and excellent after sales support. Whilst performing the initial setup I got locked out due to error on my part. Customer services were really helpful and supportive, they put... See more

Rated 5 out of 5 stars

i delt with Tracy who was very helpful indeed and nothing was too much trouble. even more, she phoned me when she said she would which many other companies seem to strugle with! Tracy is an asset of t... See more

Rated 5 out of 5 stars

Items were very competitively priced and delivery eas fast. I ordered a couple TSA approved travel locks, mostyl as a deterrent. They were cheaper than elsewhere and if I remember correctly delivery w... See more

Rated 5 out of 5 stars

‘Pleased to add to the five star reviews! I bought a safe from safe.co.uk, It arrived today, well packaged and exactly as per the website description, The delivery driver was helpful and... See more

Rated 5 out of 5 stars

I had never changed my locks before however I was aware of a “keyed alike” option (one key for all locks) Safe provided me with 4 locks to my specifications & even did a few more keys all without a... See more

Rated 5 out of 5 stars

Ordered my first safe, and made a mistake I bought the wrong model, called Safe, while transaction was easily reversed out, while on the phone and very light hearted too, excellent customer suppo... See more

Rated 5 out of 5 stars

Despite the wealth of details on the website, I still had a query about a lock before buying. The sales agent I spoke with over the phone was extremely helpful. Similarly, when I needed to exchange an... See more

Rated 5 out of 5 stars

Good prompt delivery. Very well packaged too. Easy to use once one interprets the included instructions properly.Maybe user error. 🙂 Heavy but it is large and fireproof so hardly surprising. Than... See more

Rated 5 out of 5 stars

Burton Keyguard XL has been the best decision I’ve made. I bought this in mind for my mother. No longer are there any problems with getting stuck outside the house when the wind catches the door or fo... See more

Rated 1 out of 5 stars

Ordered Gun Safe with delivery date being Friday 9th.. and having taken the day off work to receive the delivery failed to show up, checked the DX Delivery tracking number to be told that this numbe... See more

Company replied

Rated 1 out of 5 stars

Purchased two CAVEO 3-star euro locks from SAFE in April 2025. One failed to open from the outside straight out of the box. SAFE initially promised a replacement but repeatedly claimed it was out of s... See more

Company replied

Rated 5 out of 5 stars

I recently purchased a door lock from Safe, and I couldn’t be more impressed. The product is solid, well-designed, and gives me real peace of mind when it comes to home security. The ordering process... See more

Rated 5 out of 5 stars

Easy to deal with, even when wrong one delivered it was exchanged within 2 days.delivery company different matter though, sat in window waiting when they said attempted delivery, sent delivery driver... See more

Rated 5 out of 5 stars

My original safe was failing and I contacted SAFE.CO.UK for advice. Tracy Martlew could not be more helpful. She went above and beyond to research a possible solution. However, as I suspected, it was... See more

Rated 5 out of 5 stars

A quick search persuaded me that the Safe website would be the best place to find the security product I was looking for, and I wasn’t disappointed. A wide range of stuff at competitive prices. Very p... See more

Rated 5 out of 5 stars

Researched and went with this safe since the opening was wide enough for my laptop. Ordering and delivery were both very straightforward, the courier arrived early. Installation was made easier with t... See more

Rated 5 out of 5 stars

A fine item. Arrived reasonably fast, not too complicated to assemble, decent quality. Good value per cost overall. The item I originally ordered was out of stock - the support proactively reached ou... See more

Rated 5 out of 5 stars

Good range of products, with enough information to help make an informed choice. Purchase followed by clear information about delivery, updates were appreciated. Item arrived as described, in good... See more

Rated 5 out of 5 stars

Really good website, offering a number of Safes, I needed something secure and not elborate, and found one that was reasonably priced and suited my needs. Ordered online and delivered less than 24h... See more

Rated 2 out of 5 stars

The delivery Company used called DX Express were terrible, no tracking system , not delivered on the day requested . They actually turned up the following day after a text message sent that morning... See more

Company replied

Rated 1 out of 5 stars

Safe arrived damaged and it’s taking a long while to rectify a solution. After a long while they booked 2 separate dates for collection and delivery of a new safe of which they turned up on completely... See more

Company replied

Rated 4 out of 5 stars

We ordered 3 of the large 200 capacity key cabinets and they arrived in good time, despite being a week or so before Christmas. The cabinets appear to be well made and robust. The only slight negative... See more

Rated 4 out of 5 stars

The delivery was delayed due to to the manufacturing company who offered an alternative solution. This was delivered quickly but in bringing the safe into the house it slipped from the driver’s hand a... See more

Rated 4 out of 5 stars

Needed a new home safe after our old one developed a problem with its digital lock. After a lot of research settled on a Securikey Mini Vault Gold FR key operated due to:1) it's size, 2) it's fire r... See more

Rated 4 out of 5 stars

Good solid safe, easy to use and perfect for A4 paperwork. Only slight design flaw bearing in mind how heavy and solid it is would be the lack of handles or hand grip recesses in the design, together... See more

Rated 3 out of 5 stars

Easy to order online, good competitive price. We had arranged for the safe to be delivered on a particular day knowing that we would be in, however it arrived a day earlier, whilst we were out, and... See more

Company replied

Rated 4 out of 5 stars

Relatively straight forward - once you work out the number of each panel - they are numbered. Definitely a two person job. Mostly fits together well, but for me the putting on of the top panel wasn't... See more

Rated 4 out of 5 stars

Excellent range and quick delivery. We’re very happy with the safe. To give it an extra star for perfection I’d say work with a better delivery partner to offer competitive quotes for room of ch... See more

Rated 1 out of 5 stars

'Digital' keyboard doesn't work - after setting up a passcode, it only workes the first time, then the safe just locks up, which you then have to use the keys! Also, chipped paint around the box where... See more

Company replied

Rated 5 out of 5 stars

Safe arrived very quickly. It was well packaged and as the description. I chose to have it professionally installed by the same company. It took approximately 10 days to get this done. The installer... See more

Rated 5 out of 5 stars

Very helpful and informative sales lady. Delivered when expected, well packaged, very smooth purchase. The delivery driver was extremely helpful, making sure my purchase was inside my property bef... See more

Rated 5 out of 5 stars

The key box arrived promptly and was well packaged. It was just as described and perfect for what we need. It's actually being used as a tablet safe for a family member with Alzheimer's and is ideal a... See more

Rated 3 out of 5 stars

I was not kept up to date with the delivery of my item. I had to chase the progress of my order. And was advised the delivery courier would contact me to arrange a suitable drop off date. This dud not... See more

Rated 5 out of 5 stars

Can't fault the site. I've ordered two safes from the website, both were competitively priced, and received very quickly. Their website is simplistic to use and like the choice of filters to find th... See more

Rated 4 out of 5 stars

Safe.co did a good job though my choice of gun safe was affected by availability of models not features as much. The courier let me down, safe.co, suggested. Prompt delivery but reality was courier... See more

Rated 5 out of 5 stars

There are a lot of companies selling safes, so main variation is customer service. The team were excellent and the safe was delivered promptly and on time. I was even able to speak to someone from... See more

Rated 5 out of 5 stars

The 6x Avocet ABS keyed alike euro cylinder locks I purchased were despatched and delivered within 2 days. Very impressed with the service. The locks themselves were simple to fit, have upgraded our... See more

Rated 4 out of 5 stars

Very pleased with the Yale safe we chose - it's heavy, robust and enough to deter a thief in a hurry. The installation guy was also excellent, taking care about drilling dust etc and giving helpful... See more

Rated 1 out of 5 stars

Dishonest, the key-alike barrels is a con for Safe.co.uk buy 1 barrel receive 3 keys, £65. buy 8 barrels still only receive 3 keys, £518. Wording on website says 3 keys per barrel. Asked for add... See more

Company replied

Rated 1 out of 5 stars

I ordered from Safe.co.uk (Order S1541754, August 2025). Within the legal 14-day period I requested a return and sent back 2 safes using DPD, exactly as instructed. I have proof of posting, t... See more

Company replied

Rated 5 out of 5 stars

I needed a rebated door latch for a new pair of French doors. I looked in my usual hardware stockists but there were none on the shelves and weren't stocked anyway! Looking online, I found exactly wha... See more

Rated 2 out of 5 stars

Safe were excellent, the product not so. It looks nice . If you are looking for a quality well manufactured product, this is not for you. I ‘assumed’ purchasing a stainless steel weather proof... See more


Company details

  1. Security Equipment Store
  2. Burglar Alarm Store
  3. Closed Circuit Television Store
  4. Locks Supplier
  5. Safe and Vault Shop
  6. Safety Equipment Supplier

About Safe

Written by the company

Safe.co.uk


From safes to safe rooms and everything inbetween, ours is the best branded range of security products on the market. Competitively priced too.

Not only that, we'll expertly guide you through every decision so you can be sure you're making the right choice. We're proud of the excellent and personal service that we offer.

Founded in 2003, we've got decades of experience and a real wealth of knowledge ready to share with you. As the UK's leading online security retailer, you're safe with us.


FREE Delivery

That's right - FREE delivery on any product if you live in the UK mainland! There's even free next-day delivery on many lightweight products.


Brilliant Customer Service

We treat our customers as we like to be treated ourselves, and it shows. You can see some of the well-known brands who love using our products and services here.


Up to 50% Off

Selling 1,000's of safes every month gives us unbeatable buying power. That helps us to offer the UK's biggest range of security products as well as guaranteeing the lowest prices on the biggest brands. See our special offers to save up to 50% more on our already low prices.


Cutting Edge Features

Our website is bang up to date and packed with useful features like our Safe Wizard: perfect for things like finding the right product, switching from metric to imperial, comparing items or viewing images, video and 'real' size height charts.


Nationwide Callout

We work with locksmiths right across the UK, so there's always an engineer you can trust nearby. We'll also deliver and install your product wherever you are in the UK.


Price Match Promise

We love giving you the lowest prices possible because we know every saving counts. That's why if you find a lower price somewhere else, we'll match it..


Money Back Guarantee

If you're not happy with a product, you can return it within 14 days. No ifs, no buts, no catches.


Secure Online Ordering

Your security starts online, so we use state-of-the-art encryption from the best experts in the business. It means your details, privacy and general online security couldn't be in safer hands.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

13K reviews

5-star
4-star
3-star
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1-star

Replied to 85% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Locker

I had email correspondence to let me know about my product and delivery tracking.
The actual item was just as expected.
I was able to select from different colour ways to suit me.
I'm pleased with the locker.

29 January 2026
Rated 5 out of 5 stars

Pleasant service

Good website, easy to order and quick shipping.
The only issue I couldn’t find how many keys were coming with the lock so I ordered a spare one.

28 January 2026
Rated 3 out of 5 stars

The safe is fine

The safe is fine. The picture instructions were not.
Not correct and it took a couple ofus a while to figure out the meaning.
Some verbal instructions or better pictures would be good..

28 January 2026
Rated 5 out of 5 stars

A well designed product

Well, our postbox was delivered very rapidly indeed, considering it had to come to Cambridgeshire from Liverpool !
It does appear to be well designed, and likely to give complete satisfaction in use following its installation on the wall next month after our new front door is fitted.

Kind regards,

Ted Tyndall

10 February 2026
Rated 4 out of 5 stars

Delivery and install of secure cabinet an expensive farce.

We have been customers of the safe shop for many years and had found them to be great until now. We ordered a large secure cabinet and paid a substantial amount to have it moved to site (about 15m from kerb side across virtually flat ground) and have it fixed to the concrete floor. When the cabinet arrived it had a dent in the back and seemed as B stock. However it would be out of sight and I could not cope with a delay.

The two fixings provided by the safe shop appeared to be for wood not concrete as I had entered in forms for the delivery. The fixings would not bite but without instruction the installer just kept drilling so that the threads could take hold of less concrete. It seemed to bite eventually but after they left the cabinet wobbled and I am sure could easily be tipped forward ripping out the fixings. I purchased the correct concrete screws but had to move the cabinet and drill fresh holes. The screws bit first time and pulled the base down securely with no movement. Effectively I had to do the whole install and safe moving myself anyway. I pointed out these issues the install and the dent but had no response. In addition I often use TopCashback and whatever discount a business is offering on their website, the cashback indicated has always been paid however the safe shop had a 5% Jan promotion and because of that they rejected the cashback. That is the first time I have not been able to count on the price with the cashback to be as expected. There is nothing on the cashback that says not in conjunction with any other promotion. I would have no complaint if it stated that. Overall this was definitely my worse purchasing experience of the last 30 years.

Edit - I have amended my review from one to four stars as shortly after posting this review and before they had seen it customer services, apologised for the issues and made a partial refund which compensated for all the issues.

27 January 2026
Safe logo

Reply from Safe

Dear Mr Russell,

I am very sorry to hear about the issues you have encountered with your recent delivery and installation; this really is shocking to hear and a serious anomaly. I know our Customer Service Manager has been in touch and is trying to rectify this for you.

I can then also see you received your safe with damage making the issue even worse.

Regarding Cash Back, I'm afraid this is not available when used in conjunction with a discount code. This is mentioned on the Top Cash Back website.

I completely understand your frustration with the whole situation, and I can assure you that we take these matters very seriously and are doing our very best to ensure your order is completed to your satisfaction.

Kind regards
Safe.co.uk

Rated 5 out of 5 stars

Great prices and fast delivery

Items were very competitively priced and delivery eas fast. I ordered a couple TSA approved travel locks, mostyl as a deterrent. They were cheaper than elsewhere and if I remember correctly delivery was free.

20 January 2026

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