Smooth Sales Reviews 1,736

TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers appreciate the affordable prices and the availability of products, especially those hard to find elsewhere. Many consumers report positive experiences with the delivery service, highlighting the speed and efficiency of the process. People are also pleased when their orders arrive promptly and as expected. However, some consumers report issues with their orders, such as delays and damages during shipping. Some reviewers express mixed opinions about the quality and description accuracy of the products. A few consumers mention problems with the products they received, including faulty or broken items.

Based on these reviews

Rated 4 out of 5 stars

Products as described. They did forget my order and, I messaged after 1 month of not receiving any update. They swiftly got my items in the mail that day and I received them within 3 days, so all was... See more

Rated 4 out of 5 stars

I wouldn't say that my experience was great; and it is presumptuous for you to have suggested that it was. It was impossible, from your advertising, to determine the size, or the nature of the fi... See more

Rated 4 out of 5 stars

The product was exactly what i wanted & expected. I was disappointment I couldn't buy more of it. Also I didn't expect the postage to be the same price as the product and I live in Bulleen Vic (Metro)... See more

Rated 5 out of 5 stars

Initially I was concerned that the company may not be legitimate as I had not heard of them, but after reading other reviews, I was comfortable. My order arrived quickly and the price was much cheaper... See more

Rated 5 out of 5 stars

Not only do they have my favourite Dubai chocolate, it's far cheaper than ordering it from anywhere else. Fast service, great cool box packaging. Brilliant all round.

Rated 5 out of 5 stars

My favourite shampoo & conditioner was discontinued years ago. Just on a whim I googled them to see if they have ever made a comeback. Hello Smooth Sales - I’m not sure how but they had them available... See more

Rated 5 out of 5 stars

Came quicker than first thought. Fits area good. Just didn't realise that the instructions were in the lounge underneath with the two extra cushions.

Rated 5 out of 5 stars

I ordered a cosmetic product which was unavailable in most other websites, and when they were available, the price difference was too great. I was very relieved to find the product and also get a grea... See more

Rated 5 out of 5 stars

At first wasn’t sure if smooth sales was a legit company but took a punt. My purchase was under half the price of anywhere else, came quick, well packaged & good. Highly recommend Smooth Sales, I will... See more

Rated 2 out of 5 stars

Badly fitting caravan cover,nil assistance pockets provided to fit over van and balloons excessively with wind. Requires at least 4 further ropes to keep it down on the van. Not a good design would re... See more

Rated 3 out of 5 stars

I was pleased to come across crazy sales and find Dr Pepper Smooth Cherry at a much better price than elsewhere. I would have given a 5 star rating excepting how the goods arrived. I bought 3 cart... See more

Rated 3 out of 5 stars

I liked the way the product was packed. However, I didn't like the fact that I had to keep calling to find out when my items would be delivered. in saying that, once I received the tracking, communica... See more

Rated 5 out of 5 stars

Smooth Sales went above and beyond to ensure we received our skateboard in the needed timeframe, when there was a hiccup with the first item ordered. excellent customer service.

Rated 5 out of 5 stars

I grew up eating Hershey's chocolate in the USA. It can be difficult to find in Australia where I live now. I ordered 12 big bars which arrived very quickly and well packaged. I am very happy with... See more

Rated 5 out of 5 stars

Well cinnamon toast crunch is a favorite, so it was great to find a company here in Aust that seels it. Price was reasonable and purchase and delivery were easy and quick.

Rated 5 out of 5 stars

First time user of Smooth Sales, and I was wary, given mixed reviews online. The item I ordered was dispatched promptly, with regular delivery updates. My experience was very positive.

Rated 1 out of 5 stars

Order arrived on time as expected. Unfortunately only 9 out of the 10 smart lamps purchased worked. One did not light up or communicate withe the Phillips Hue APP. I emailed smoothsales three times se... See more

Rated 1 out of 5 stars

Ordered multiple pairs of socks on 2.4.25. Order was still unfulfilled on 14.4.25 so we sent an email to ask for an ETA. No response. No socks yet on 24.4.25. We were hoping to get the socks before Ea... See more

Rated 1 out of 5 stars

Never received my order that I placed 1 month and 10 days ago, have been trying to follow up with their customer service for 2 weeks now and have not received a reply. No tracking order number eithe... See more

Rated 1 out of 5 stars

Postage was over 3 weeks, communication when I was trying to see whether it was posted was awful- no reply and when I finally got someone on the phone they said it would be posted that day- was no... See more

Rated 1 out of 5 stars

Disappointing with the product It’s faulty when it arrives Had to go through the process of validity the product is faulty prior to getting a new one. Had only used it once after opening. Took... See more

Rated 1 out of 5 stars

Placed 2 orders a few days apart for some Dr Pepper, after 1 week I called up as i still had not recieved any correspondance to say my order has shipped and was told that someone was meant to have c... See more

Company replied

Rated 1 out of 5 stars

Edited Sold me Expired Facemask , No sopport on returning them , no refund no appologies Yes you request me to return the mask and haven't send me return label, i ordered 90 boxes the cost of shi... See more

Company replied

Rated 1 out of 5 stars

The quality of the product we ordered was very poor, with holes misaligned with the brackets and screws and plastic brackets breaking when we tried to assemble the cupboard. I have requested a refund... See more

Rated 1 out of 5 stars

This was the very first time I purchased from smooth sales. Firstly I wanted to buy 3 of the same items and the app would not allow it. Sent an email about it, as I wanted to consolidate freig... See more

Rated 1 out of 5 stars

I ordered 12 sets of bubbles as party favours and one of them leaked during transport and arrived empty, as well as damaging the remaining 11 bottles. I contacted the company to let them know so it co... See more

Rated 1 out of 5 stars

The mat tore the second time I used it. I’m being issued a refund .. Obviously I’m very displeased with the quality of this product. The yoga mat wasn’t cheap so I don’t understand how the materiel ca... See more

Rated 1 out of 5 stars

Dispatch time was ridiculously slow, Delivery took over 7 days and I had to chase the items up with courier. Also parcels were delivered damaged and two items inside box 1 were destroyed.

Company replied

Rated 1 out of 5 stars

Ordered 4 x 12 packs American sodas. Cherry 7up expires in 3 weeks and Sprite Chill in 4 weeks. No mention of short shelf life. Drinks have a 12 month expiry and taste horrible. Cherry 7up was out of... See more

Rated 1 out of 5 stars

It has been over 3 weeks since I ordered, sent the next day according to an email. Still waiting for delivery and still looks like at least another 2-3 weeks for delivery at least. Never again will... See more

Rated 5 out of 5 stars

It was a gift that I purchased that I couldn’t find in any of the shops, and those selling it online wanted double or in one case 4x the price SmoothSales were selling it for. It arrived in days not w... See more

Rated 4 out of 5 stars

Was what I expected a professional business should be. Equipment purchased is of high standard, Fit Balls, Delivery was a bit slower than thought.

Rated 5 out of 5 stars

Customer service was next level! I called to see if there was any chance to post out my order in time for my son’s party and the response was instant and they got their couriers to deliver it next day... See more

Rated 5 out of 5 stars

Both products, shampoo & conditioner excellent. Delivery company a nightmare, finally got my products, after many emails, messages & phone calls. Always said attempted delivery, somebody was always ho... See more

Rated 1 out of 5 stars

Order was cancelled, not enough stock. Only cancelled once I email them 1st December to advise delivery date (order dated 11 November 2025). Poor communication

Rated 5 out of 5 stars

Product was exactly as described, packaged well and delivered in a timely manner. Whole process using the website and reliable delivery was easy and efficient. Thank you :-)

Rated 5 out of 5 stars

Our new doorbell arrived in Tassie in good time, we got it to replace a 9 year old one which was giving us trouble. We were impressed with the compact size, the choice of tones, the volume and the qua... See more

Rated 1 out of 5 stars

I didn’t receive my correct order I was suppose to receive a 4 pack of Marshall key ring Jack plug only received one. I have also emailed at info.. and have not had a reply. Disappointing

Rated 5 out of 5 stars

The product was received in perfect condition and high quality for an amazing price. I can’t speak to everything but if it looks like a deal just give it a go!

Rated 5 out of 5 stars

Great products, just as in the shops but WAY cheaper. Product was just as described, hubby loves his new electric razor, and I love that we saved over $150 compared to some places selling the same it... See more

Rated 4 out of 5 stars

The overall experience was good. but hard to track my delivery didn't expect it arrived quickly. it better to have delivery tracking so we can manage to receive delivery while courier arrives. Thanks... See more

Rated 5 out of 5 stars

Ordering was quick and easy, products were a great price and the package was delivered quickly and exactly as described.

Rated 5 out of 5 stars

Everything went well, without fault or delay. Good communication and prompt delivery. Will happily deal with again.

Rated 4 out of 5 stars

Bought a Samson 20 - 22ft caravan cover, price and quality good, very happy with the fit of it. Delivery took about 10 days and we were kept updated. Overall very happy.


Company details

  1. #3 of 4 best companies in Discount Store
  2. #4 of 4 best companies in Children's Store
  3. #5 of 5 best companies in Cleaning Products Supplier
  4. #4 of 8 best companies in Cosmetics Store
  5. #13 of 17 best companies in Electronics Store
  6. #3 of 4 best companies in Toy Store

Written by the company

Smooth Sales is an online store dedicated to bringing you great deals every day. Shop thousands of products from our easy-to-use website, where everything is shipped from our Australian warehouse. That means there are no long waits for your orders to arrive! We're 100% Australian-owned and operated and pride ourselves on outstanding customer service and support.


Contact info

4.1

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 13% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Badly fitting van cover.

Badly fitting caravan cover,nil assistance pockets provided to fit over van and balloons excessively with wind. Requires at least 4 further ropes to keep it down on the van. Not a good design would recommend you discontinue these they are a waste of money to the consumer.

24 January 2026
Unprompted review
Rated 5 out of 5 stars

Quick and easy

Ordering was quick and easy, products were a great price and the package was delivered quickly and exactly as described.

19 December 2025
Rated 5 out of 5 stars

Quality and Value!

The product was received in perfect condition and high quality for an amazing price. I can’t speak to everything but if it looks like a deal just give it a go!

29 December 2025
Rated 1 out of 5 stars

Never received my order that I placed 1…

Never received my order that I placed 1 month and 10 days ago, have been trying to follow up with their customer service for 2 weeks now and have not received a reply. No tracking order number either. Shipped from Melbourne to Adelaide so shouldn’t have taken more a week to get to me. Their website quoted 2-4 business days for shipping. I also keep getting spammed with emails to review a product that I never received.

Hoping to get a charge back on my card now since no one has replied to me. Appalling service, do not recommend at all.

11 December 2025
Rated 1 out of 5 stars

Postage was over 3 weeks- overall disappointing

Postage was over 3 weeks, communication when I was trying to see whether it was posted was awful- no reply and when I finally got someone on the phone they said it would be posted that day- was not posted until another 1.5week later.

In the box, well that was OK. Wouldn’t rave about it. The multi tool broke first time opening it and the little music box broke 2nd time using it.

I also emailed to let them know I was disappointed and I received no response.

23 December 2025
Rated 5 out of 5 stars

Legit company, great price!

Initially I was concerned that the company may not be legitimate as I had not heard of them, but after reading other reviews, I was comfortable. My order arrived quickly and the price was much cheaper than everywhere else I looked. The product waa exactly as expected, thank you.

19 December 2025
Unprompted review
Rated 2 out of 5 stars

Killer shipping costs

Great product, excellent discount but normal regional delivery negated discount so it was cheaper to go to my local Bunnings and pick it up immediately

31 December 2025
Unprompted review
Rated 5 out of 5 stars

Great products & Great Prices

Great products, just as in the shops but WAY cheaper. Product was just as described, hubby loves his new electric razor, and I love that we saved over $150 compared to some places selling the same item!

8 December 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look