Start Rescue Reviews 4,294

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's service, highlighting its efficiency and ease of use. Many consumers appreciate the quick response times, with assistance often arriving within an hour, sometimes even within 30 minutes. The Start Rescue app is also well-received, with people finding it easy to navigate and use to report breakdowns. Consumers express high satisfaction with the staff and customer service provided. They describe the staff as lovely, helpful, professional, and polite. The mechanics are frequently described as knowledgeable, efficient, and reassuring, often going the extra mile to provide tips and advice. The communication from the central team is also commended, with consumers appreciating the updates and welfare calls they receive while waiting for assistance.

Based on these reviews

Rated 5 out of 5 stars

Burst a tyre on a flooded pothole in a remote country lane at night. Start Rescue sent out a local recovery garage, who were with me in 35 minutes, despite having to detour round road closure... See more

Rated 5 out of 5 stars

Amazing service at a very affordable price! I never tend to get extras or addons to things, but what start rescue offered was too good to pass up, coincidentally I needed them a few months into signi... See more

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Rated 5 out of 5 stars

My car wouldn't start this morning after an extremely cold frosty night. I rang Start Rescue at 9.54am and within an hour they had arrived. Lovely, helpful, professional polite guy called Steve go... See more

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Rated 5 out of 5 stars

Excellent service from the attending breakdown technician. He tried two tyre repair centres, the closest could not help as they were closing early, so he happily took me to another. Fantastic arr... See more

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Rated 5 out of 5 stars

Great service and waited a reasonable amount of time for recovery to arrive. If potholes had been repaired then my burst tyre and damage to alloys would not have happened. Start Rescue “ Excellent... See more

Rated 5 out of 5 stars

Breakdown assistance right when I needed it My call for help was answered quickly, and efficiently. I was reassured that assistance would be with me as soon as possible, and indeed it arrived within... See more

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Rated 5 out of 5 stars

Fantastic service today from start rescue! Wifes car tyre burst due to debris on the A3.Stuck on a verge around 2ft from constant cars/ lorries and coaches. They contacted a local breakdown company w... See more

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Rated 5 out of 5 stars

What a breath of fresh air this breakdown service is. I recently moved to Startrescue. From the RAC Apprehensive about the low annual free but reassured by the many four and five start reviews I joine... See more

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Rated 1 out of 5 stars

Very poor first experience with Start Rescue. My partner reported a breakdown through the app but they said they couldn’t find her policy for almost 2 hours even though the policy number etc was all o... See more

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Rated 5 out of 5 stars

Unable to change a puncture because the alloy wheel had corroded to the hub an no amount of kicking from behind would loosen it. The technician from Yorkshire Rescue arrived within 15 minutes and usin... See more

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Rated 5 out of 5 stars

Absolutely love this company since I joined some years ago. The call operator I spoke to this time was Megan who was absolutely brilliant explaining everything to me as we went along she was so p... See more

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Rated 5 out of 5 stars

We broke down on the way to a family wedding 200 miles away from home. Start Rescue were excellent with their response, getting an initial assessment and then onward transport sorted quickly. Great co... See more

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Rated 5 out of 5 stars

Start rescue gave a fab app that responds immediately and keeps you updated at all times. The support given if you are on your own is fab and I would 100% recommend them. I have been a customer for ma... See more

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Rated 5 out of 5 stars

I broke down for the first time in 20 years & Start Rescue were absolutely brilliant. The lady on the phone was extremely calm, efficient & very reassuring, putting ne at ease in a stressful situatio... See more

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Rated 5 out of 5 stars

1Oyo Octavia had suspected timing belt issue, after strange sounds from a belt. Called SR one morning. Flat bed recovery lorry collected my car from home within the hour. Really helpful ladies in the... See more

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Rated 1 out of 5 stars

Absolutely shocking. They left my 85 year old mother and her friend for 4 hours in the freezing cold and the rain. Eventually she had to get a lift home because Start Rescue never arrived (despite pro... See more

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Rated 5 out of 5 stars

Car broke down on busy road. I was alone. Used Start Rescue phone service. Prompt answer and clear instructions. Recovery arrived 45 mins later and within the stated 1 hour and me and my car were take... See more

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Rated 5 out of 5 stars

Been with start rescue for just over a year, never had to use the service but today had a cylinder misfire on the motorway. Service was so easy to use, just popped my details in the app and a recovery... See more

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Rated 1 out of 5 stars

Reported breakdown in south London at 08.56 - flat tyre on motorcycle. Was told rescue should arrive by 10.32, then told 11.32. Had to cancel as I had work commitments and couldn't wait to possibly be... See more

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Rated 5 out of 5 stars

Burst tyre in middle of nowhere in Scotland. Female driver and had two children with me, both with additional needs. Start Rescue gave me amazing service. Prompt responses, kept me up to date and chec... See more

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Rated 5 out of 5 stars

My call was answered quickly, and breakdown truck arrived within an hour. The mechanic was very knowledgable and although it wasn't an immediate fix, he didn't give up until he got the car going. Such... See more

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Rated 5 out of 5 stars

Best breakdown cover! Have been using for many years to cover 2 cars due to living remotely I cover a lot of miles and need the reassurance of a good company. Always arrive promptly and because they u... See more

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Rated 5 out of 5 stars

Excellent response from Start Rescue when our car broke down 50 miles from home. Technician unable to fix as it's a problem that has to be dealt with my the main dealership. Transporter arranged to ta... See more

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Rated 5 out of 5 stars

Car refused to start at home. Booked a call out via the app and was given a window for a visit the same day despite it being snowy and icy. The mechanic was polite and informative but was unable to di... See more

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Rated 5 out of 5 stars

First call out I have had to make using Start Rescue. Used the mobile app to report the breakdown, very straightforward and easy to use to complete my details. Contacted almost immediately by a cal... See more

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Rated 5 out of 5 stars

Wife's car would not start at friends house, this over Bank Holiday weekend. Called SR (Elise) who could not have been more helpful. Arranged call out and within 15 minutes on site to deal with probl... See more

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Rated 5 out of 5 stars

Great Breakdown Service. My car had broken down the previous evening but I was able to restart and get home. My garage could not help me for a week. I used the text service and said it was not urgent.... See more

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Rated 5 out of 5 stars

Car wouldn’t start so called start rescue. Found them polite and easy to deal with. They sent Coventry breakdown who promptly got the car started and advised me to get a new battery which I did immedi... See more

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Rated 5 out of 5 stars

Incredibly fast, efficient response from Start Rescue, an equally fast response from Connoisseur Recovery in Hemel Hempstead and a very quick fix. What looked like a big mechanical problem was... See more

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Rated 5 out of 5 stars

Needed help to start my new Hybrid car. The Start Rescue receptionist quickly took details, arranged a visit and kept me informed about progress. I was able to monitor the location of the pickup tr... See more

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Rated 5 out of 5 stars

I can 100% recommend START RESCUE. Response times excellent. All done via the app and the recovery people were fantastic, especially when we discovered my garage had recently changed hands without me... See more

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Rated 1 out of 5 stars

I recently had a puncture after hitting a pot hole in a rural location. I called Start Rescue at 12.35pm and they gave me an ETA of just under 2 hours and informed me there would be an extra charge fo... See more

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Rated 5 out of 5 stars

Felt very assured from the phone call until the mechanic left me. I was asked by francesca if I was alone and vulnerable and also if myself or my mom suffered with any medical conditions. The mechanic... See more

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Rated 5 out of 5 stars

The technician contacted me within a short time of my reporting my breakdown. He informed me of his ETA and checked on my location. He arrived within the specified time. The issue with my car was d... See more

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Rated 5 out of 5 stars

My car's battery was completely flat and would not accept any charge from my trickle charger. And my jumpstarter pack would not work either. I called Start Rescue and spoke to an intelligent and hel... See more

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Rated 5 out of 5 stars

Start Rescue-needed their help on Bank Holiday far from home- as always the service was excellent. The technicians who came out were helpful and knowledgeable and made a difficult situation much easie... See more

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Rated 5 out of 5 stars

I called Start Rescue at 8am when my car wouldn’t start, and they arrived just after 8:30am — a very quick response. The technician was efficient and professional and had my car jump started in no t... See more

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Rated 5 out of 5 stars

Found this company online and was reassured by their status as Which recommended provider. Have used them a couple of times recently and they were really good. Let you know what's happening, arrived w... See more

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Company details

  1. Auto Insurance Agency
  2. Car Repair and Maintenance
  3. Towing Service

Written by the company

At Start Rescue, we take pride in offering an alternative to the services you may already be used to from only £28.59 PER YEAR! A Which? Recommended Provider for Breakdown Services for since 2019, we offer 5-star Defaqto cover, in terms of our most popular level of breakdown cover - 3 Star. We provide UNLIMITED callouts, misfuel cover and accident recovery all included as standard*. We prioritise our customers' safety and well-being, so you can count on the Start Rescue team to send the right help when you need it. *Unlimited call outs are not applicable to business breakdown cover policies.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 95% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Efficient and competent

Efficient, competent and courteous service - Cliff is a friendly and reassuring engineer who got the work done quickly and efficiently

11 February 2026
Unprompted review
Rated 5 out of 5 stars

Great service in horrible weather

They were easy to contact (I used their app). I received a quick response. I was kept informed as to service ETA. The breakdown technician contacted me. The agent called me. It was an excellent experience. Thanks.

5 February 2026
Unprompted review
Rated 5 out of 5 stars

Start rescue for value and great service!

Start rescue is very convenient being able to report a breakdown without leaving the car via the app, was a quick,easy way to gain assistance and help arrived well within the hour! Start rescue also cost around a third of the price of the big 3 making it tremendous value for money.
I have been with start rescue for several years and would definitely recommend them without hesitation ⭐⭐⭐⭐⭐

9 February 2026
Unprompted review
Rated 5 out of 5 stars

Another flat battery

Once again, (no credit to myself) I called out Start Rescue, because my car battery was flat. The week before, a nail had punctured my tyre and the tyre company were not able to get a replacement immediately so, for the 4 days I was waiting for a new tyre to be fitted, I had to blow my tyre up before I could go out. I have a compressor which uses the USB connection for power. Any readers doing the same, don`t forget to start and keep running, the engine... which I did not....hence, the constant drain on my car battery was the cause of my problem. There endeth the lesson. To the point of my review, - I rang Start Rescue who immediately, once more, contacted the nearest available operator, who, when he came, was the same brilliant guy who came the last time, (when I had left the car door slightly open and run the battery down). In no time he had alerted me to my error and within 30 minutes I was back up and running - but not far - to County Batteries, to get a new battery fitted. Well done both Start Rescue and Red House Garage at Heath, Derbyshire, not forgetting County Batteries whose prices are a lot less than it would have been elsewhere.

30 January 2026
Unprompted review
Rated 5 out of 5 stars

First use of Start Rescue

The app was a breeze to use, communicating my precise position to the recovery driver. Communication was prompt and the driver arrived within the specified time. Could not fault Start Rescue or FourWinds who provided the recovery.

8 February 2026
Unprompted review
Rated 5 out of 5 stars

Seamless from start to finish

Seamless from start to finish. Excellent service.
I was kept informed the whole time and the recovery vehicle was quick to arrive.
The technician was very polite and professional and a credit to your company

6 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Kept me informed while waiting, polite and friendly. App was user friendly. The recovery was within a reasonable time and carried out professionally.

5 February 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding service!

The exhaust fell off my car on the way to its service at a local garage. The weather was awful, torrential rain all day. After the service I had a blood test booked, and now I couldn`t get to either. I was in a massive panic. Didn`t want to miss the service that had been booked since early January, and more importantly the blood test, because the next available appointment was for the end of March, amost 2 months away. There was no one to help. When I rang Start Rescue they answered straight away. I spoke to Effiong who was extremely friendly and sympathetic. He told me someone would be with me in up to 2 hours. I told him I was feeling very unwell and was due a blood test in half an hour. He advised that I ring the emergency services and they would be able to help, though I did not wish to do that because I know how busy they are, besides which they wouldn`t have arrived in time to get me to my appointment. I got a txt straight away telling me the recovery vehicle would be with me within the hour. About half an hour later I received a call to tell me that they would be slightly later than expected. I explained that I was feeling very light-headed and not well at all and would be grateful if they could get to me earlier. They said they would see what they could do and rang back within a couple of minutes to say they would try to be there within 30 mins. Almost instantly I got a call from the pick-up driver to say he was on route and would be there in 20 mins. He turned up exactly when he said, and immediately told me to get into the cab while he sorted out my car. He drove it to the garage where my service had been booked. They were able to fit a new exhaust and I got my car back later that day, albeit I had to rearrange the service. I can`t thank Start Rescue enough. It had been such a stressful morning. Long story but lots of fast walking in the rain while feeling very poorly, struggling to get phone signal and not being able to find my partner`s emergency work phone number, or book a taxi to get me to my blood test appointment. Everything that could have gone wrong did, and if it hadn`t have been for the Start Rescue team being so efficient and helpful I don`t know what I would have done. Massive thanks to Effiong and to the driver, (didn`t get his name). It`s rare these days to get any form of good customer service, but that`s exactly what I got from Start Rescue. Would highly recommend to anyone looking for breakdown cover.

6 February 2026
Unprompted review
Rated 5 out of 5 stars

Burst a tyre on a flooded pothole

Burst a tyre on a flooded pothole in a remote country lane at night.

Start Rescue sent out a local recovery garage, who were with me in 35 minutes, despite having to detour round road closures.

Start Rescue App accurately locates your breakdown.

Another car hit the same pothole just before me & they waited 4 hours for the AA to send someone !

I have used RAC & AA in the past but Start Rescue are far quicker to send someone out.

4 February 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely useless service

Absolutely useless service
WASTE OF MONEY
AVOID IT PLEASE

5 February 2026
Unprompted review
Start Rescue logo

Reply from Start Rescue

Hello,
We are sorry to find your comments. In order for us to look into your concerns, please email your policy number or vehicle registration to customerservices@call-assist.co.uk and we will be able to investigate this for you.
Best Wishes, the Start Rescue Team

Rated 5 out of 5 stars

Breakdown assistance spot on

Breakdown assistance right when I needed it
My call for help was answered quickly, and efficiently. I was reassured that assistance would be with me as soon as possible, and indeed it arrived within the hour. The mechanic was knowledgeable and got my car going in no time at all, and gave me tips to enable me to remedy the problem when I got home - which I have done.

29 January 2026
Unprompted review
Start Rescue logo

Reply from Start Rescue

Hi Maria,

Thank you for taking the time to leave us this review. We are pleased to hear that you received a knowledgeable and efficient level of service from our recovery team.

Best Wishes, the Start Rescue Team

Rated 5 out of 5 stars

My car wouldn’t start after my trip…

My car wouldn’t start after my trip abroad. Start Rescue were easy to contact and kept me informed constantly while l waited for someone to arrive. The problem was quickly fixed by a friendly mechanic. I would recommend them to anyone for good value and good service .

29 January 2026
Unprompted review
Start Rescue logo

Reply from Start Rescue

Hi Davina,

Thank you for taking the time to leave us this review. We are pleased to hear that you received excellent service from our recovery team and that you would recommend us.

Best Wishes, the Start Rescue Team

Rated 5 out of 5 stars

Quick and knowledgable help.

Quick and knowledgable help.

27 January 2026
Unprompted review
Start Rescue logo

Reply from Start Rescue

Hello

Thank you for taking the time to leave us this review. We are pleased to hear that you received a quick and knowledgeable level of service from our recovery team.

Best Wishes, the Start Rescue Team

Rated 5 out of 5 stars

Excellent service this morning

Excellent service this morning. Assistance arrived in the time stipulated. Problem fixed within half an hour. Thank you.

1 February 2026
Unprompted review
Start Rescue logo

Reply from Start Rescue

Hi Bernadette,

Thank you for taking the time to leave us this review. We are pleased to hear that you are very happy with the level of service you received from our recovery team.

Best Wishes, the Start Rescue Team

Rated 5 out of 5 stars

Excellent service and old fashioned…

Excellent service and old fashioned courtesy.

27 January 2026
Unprompted review
Start Rescue logo

Reply from Start Rescue

Hi Andy,

Thank you for taking the time to leave us this review. We are pleased to hear that you are very happy with the level of service you received from our recovery team.

Best Wishes, the Start Rescue Team

Rated 5 out of 5 stars

Home breakdown

Really easy to report via the app,kept informed at all times and the technician rang to tell me how long he would be,he was knowledgeable and courteous at all times and towed my vehicle to my chosen garage for me,so refreshing these days to have such good customer service, would definitely recommend

26 January 2026
Unprompted review
Start Rescue logo

Reply from Start Rescue

Hi Mark,

Thank you for taking the time to leave us this review. We are pleased to hear that you found our app easy to use and that you are very happy with the level of service you received from our recovery team.

Best Wishes, the Start Rescue Team

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