Burst a tyre on a flooded pothole in a remote country lane at night. Start Rescue sent out a local recovery garage, who were with me in 35 minutes, despite having to detour round road closure... See more
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Company details
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At Start Rescue, we take pride in offering an alternative to the services you may already be used to from only £28.59 PER YEAR! A Which? Recommended Provider for Breakdown Services for since 2019, we offer 5-star Defaqto cover, in terms of our most popular level of breakdown cover - 3 Star. We provide UNLIMITED callouts, misfuel cover and accident recovery all included as standard*. We prioritise our customers' safety and well-being, so you can count on the Start Rescue team to send the right help when you need it. *Unlimited call outs are not applicable to business breakdown cover policies.
Contact info
Axis Court, North Station Road, CO1 1UX, Colchester, United Kingdom
- 01206 655000
- Enquiries@startrescue.co.uk
- www.startrescue.co.uk
Replied to 95% of negative reviews
Typically replies within 24 hours
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Efficient and competent
Efficient, competent and courteous service - Cliff is a friendly and reassuring engineer who got the work done quickly and efficiently
Great service in horrible weather
They were easy to contact (I used their app). I received a quick response. I was kept informed as to service ETA. The breakdown technician contacted me. The agent called me. It was an excellent experience. Thanks.
Start rescue for value and great service!
Start rescue is very convenient being able to report a breakdown without leaving the car via the app, was a quick,easy way to gain assistance and help arrived well within the hour! Start rescue also cost around a third of the price of the big 3 making it tremendous value for money.
I have been with start rescue for several years and would definitely recommend them without hesitation ⭐⭐⭐⭐⭐
Another flat battery
Once again, (no credit to myself) I called out Start Rescue, because my car battery was flat. The week before, a nail had punctured my tyre and the tyre company were not able to get a replacement immediately so, for the 4 days I was waiting for a new tyre to be fitted, I had to blow my tyre up before I could go out. I have a compressor which uses the USB connection for power. Any readers doing the same, don`t forget to start and keep running, the engine... which I did not....hence, the constant drain on my car battery was the cause of my problem. There endeth the lesson. To the point of my review, - I rang Start Rescue who immediately, once more, contacted the nearest available operator, who, when he came, was the same brilliant guy who came the last time, (when I had left the car door slightly open and run the battery down). In no time he had alerted me to my error and within 30 minutes I was back up and running - but not far - to County Batteries, to get a new battery fitted. Well done both Start Rescue and Red House Garage at Heath, Derbyshire, not forgetting County Batteries whose prices are a lot less than it would have been elsewhere.
First use of Start Rescue
The app was a breeze to use, communicating my precise position to the recovery driver. Communication was prompt and the driver arrived within the specified time. Could not fault Start Rescue or FourWinds who provided the recovery.
So much better than RAC experiences
So much better than RAC experiences . Quick response and pleasant to deal with. Highly recommend this company
Seamless from start to finish
Seamless from start to finish. Excellent service.
I was kept informed the whole time and the recovery vehicle was quick to arrive.
The technician was very polite and professional and a credit to your company
Excellent customer service
Excellent customer service. Kept me informed while waiting, polite and friendly. App was user friendly. The recovery was within a reasonable time and carried out professionally.
Outstanding service!
The exhaust fell off my car on the way to its service at a local garage. The weather was awful, torrential rain all day. After the service I had a blood test booked, and now I couldn`t get to either. I was in a massive panic. Didn`t want to miss the service that had been booked since early January, and more importantly the blood test, because the next available appointment was for the end of March, amost 2 months away. There was no one to help. When I rang Start Rescue they answered straight away. I spoke to Effiong who was extremely friendly and sympathetic. He told me someone would be with me in up to 2 hours. I told him I was feeling very unwell and was due a blood test in half an hour. He advised that I ring the emergency services and they would be able to help, though I did not wish to do that because I know how busy they are, besides which they wouldn`t have arrived in time to get me to my appointment. I got a txt straight away telling me the recovery vehicle would be with me within the hour. About half an hour later I received a call to tell me that they would be slightly later than expected. I explained that I was feeling very light-headed and not well at all and would be grateful if they could get to me earlier. They said they would see what they could do and rang back within a couple of minutes to say they would try to be there within 30 mins. Almost instantly I got a call from the pick-up driver to say he was on route and would be there in 20 mins. He turned up exactly when he said, and immediately told me to get into the cab while he sorted out my car. He drove it to the garage where my service had been booked. They were able to fit a new exhaust and I got my car back later that day, albeit I had to rearrange the service. I can`t thank Start Rescue enough. It had been such a stressful morning. Long story but lots of fast walking in the rain while feeling very poorly, struggling to get phone signal and not being able to find my partner`s emergency work phone number, or book a taxi to get me to my blood test appointment. Everything that could have gone wrong did, and if it hadn`t have been for the Start Rescue team being so efficient and helpful I don`t know what I would have done. Massive thanks to Effiong and to the driver, (didn`t get his name). It`s rare these days to get any form of good customer service, but that`s exactly what I got from Start Rescue. Would highly recommend to anyone looking for breakdown cover.
had problems with the app
had problems with the app
the help I got was first class.they went over and above to resolve the matter. which they did .highly recommended
Subcontractor excellent
Burst a tyre on a flooded pothole
Burst a tyre on a flooded pothole in a remote country lane at night.
Start Rescue sent out a local recovery garage, who were with me in 35 minutes, despite having to detour round road closures.
Start Rescue App accurately locates your breakdown.
Another car hit the same pothole just before me & they waited 4 hours for the AA to send someone !
I have used RAC & AA in the past but Start Rescue are far quicker to send someone out.
Potholes tyres burst VS Council HighwayHighwa
Great service and waited a reasonable amount of time for recovery to arrive. If potholes had been repaired then my burst tyre and damage to alloys would not have happened.
Start Rescue “ Excellent “
Council Highway department-minus 100% failure
Absolutely useless service
Absolutely useless service
WASTE OF MONEY
AVOID IT PLEASE

Reply from Start Rescue
Breakdown assistance spot on
Breakdown assistance right when I needed it
My call for help was answered quickly, and efficiently. I was reassured that assistance would be with me as soon as possible, and indeed it arrived within the hour. The mechanic was knowledgeable and got my car going in no time at all, and gave me tips to enable me to remedy the problem when I got home - which I have done.

Reply from Start Rescue
My car wouldn’t start after my trip…
My car wouldn’t start after my trip abroad. Start Rescue were easy to contact and kept me informed constantly while l waited for someone to arrive. The problem was quickly fixed by a friendly mechanic. I would recommend them to anyone for good value and good service .

Reply from Start Rescue

Reply from Start Rescue
Excellent service this morning
Excellent service this morning. Assistance arrived in the time stipulated. Problem fixed within half an hour. Thank you.

Reply from Start Rescue
Excellent service and old fashioned…
Excellent service and old fashioned courtesy.

Reply from Start Rescue
Home breakdown
Really easy to report via the app,kept informed at all times and the technician rang to tell me how long he would be,he was knowledgeable and courteous at all times and towed my vehicle to my chosen garage for me,so refreshing these days to have such good customer service, would definitely recommend

Reply from Start Rescue
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