While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Most reviewers were unhappy with their experience overall. Consumers express concerns about pricing and payment processes. Furthermore, people report dissatisfaction with the level of customer service received. Customers have mixed opinions regarding the products and the website. Some reviewers report negative experiences, such as sellers not shipping items or items not matching descriptions. Others mention issues with account verification, fund transfers, and the platform's security and buyer protection policies.

Based on these reviews

Rated 2 out of 5 stars

I put up my phone for auction, after four days a bidder won the auction and I was happy to finally sell it. But alas the bidder didn't pay and ghosted my messages. Very bad auction feature, imo bidder... See more

Company replied

Rated 2 out of 5 stars

When the eller never ship the product, i need to escalate that to tradera in a multipel step process. And when they after several weeks return the money, i dont get to put preview on the seller while... See more

Company replied

Rated 2 out of 5 stars

I was not aware that the fee for a reserve price was paid even if the items were not sold. When I found out this was the case I wanted to turn those actions with reserve price into “buy now” lists. I... See more

Company replied

Rated 5 out of 5 stars

Tradera is what eBay used to be but, MUCH better. The customer support is excellent, it's incredibly simple to sell as it's half automated and when buying you're fully protected. I've never had a prob... See more

Company replied

Rated 5 out of 5 stars

I wrote a negative review of Tradera yesterday because of an imbroglio in connection with a partly smashed buy which I brought to their attention via Paypal. To-day Tradera has reimbursed me in full,... See more

Company replied

Rated 5 out of 5 stars

I'm on Tradera around 15 years and have had a secure and decent relationship with them . True the one change is that they hold Your cash longer but that is to protect the buyer ,until they get the it... See more

Company replied

Rated 5 out of 5 stars

I disagree with the negative reviews about Tradera.com Auction. It's one of the best auctions in the world, if not the best. They have the lowest commission on item sales—only 10% .But not more than 2... See more

Company replied

Rated 5 out of 5 stars

Tradera is a secure platform for both buyers and sellers. They have a nice app which is very user friendly. Customer service is also quick and helpful.

Company replied

Rated 4 out of 5 stars

Tradera is a great platform with a serious buyer base and easy-to-use features. Their customer service is also helpful. However, I had an issue with my company account where additional information was... See more

Company replied

Rated 2 out of 5 stars

Uses mandatory phonenumber as verification for password renewal. Safetyrisk if your sim card is hijacked. No option to turn it off, even if you remove your phonenumber they keep it saved for thi... See more

Company replied

Rated 2 out of 5 stars

I purchase a fishing rod from a dude that has several large jb-sportfiske-online among others...the rod I got had been stamped on BEFORE shipping could see it right away because the rod poked 10-12 cm... See more

Rated 2 out of 5 stars

Site looks good works fine but i just make account bid on shomting end notice it auto bidding bots on more biddings it crasy

Company replied

Rated 2 out of 5 stars

I had a terrible experience using this platform. I purchased an item, and the seller took my money but never responded again. I reached out to customer support, but they were no help at all, and... See more

Rated 2 out of 5 stars

Had issues working on the apps and site.. got scammed.. they couldn’t do anything about it.. I thought it wouldn’t be possible but YES ledgerlift claimed back stolen coins

Rated 1 out of 5 stars

Super disappointed! Buyer protection are useles! Seller pretend to send by just book the shipment but never actually send the item. When you report purchase issue, if you accidtentally click... See more

Company replied

Rated 1 out of 5 stars

Be very very carefull ordering here! Two packages were lost. Tradera takes no action. De shipper takes no action because Tradera is their business customer and will only work with claims via T... See more

Company replied

Rated 1 out of 5 stars

Registered my details as British (as this is where I live) and wish to buy gifts for my SWEDISH FAMILY LIVING IN SWEDEN. Won't let me add to basket as it "won't deliver to your region". Nuance such as... See more

Company replied

Rated 1 out of 5 stars

Tradera cares only about buyers, if you are a seller then you are doomed, you wont get your sale money until the buyer confirms they receive their item, which in many cases they dont confirm and somet... See more

Company replied

Rated 1 out of 5 stars

What is wrong with Tradera asking me for personal information to verify my identity like a driver's license for instance when I'm registering an account from the USA? Hackers and scammers can... See more

Company replied

Rated 1 out of 5 stars

Efter år med TRADERA syns jeg det er spild af tid. Men kundeservice vil ikke akseptere mine ønsker at blivet slettet sem bruger. Ingen saglige svar - ingen hjælp at få v på mine ønsker! After yea... See more

Company replied

Rated 1 out of 5 stars

I purchased a golf utility iron. It turns out the seller sold it twice. He returned my money, but I lost the percentage of the money that goes to Tradera. So they are basically taking money from sa... See more

Company replied

Rated 1 out of 5 stars

Our company, AB Midgardshop, had been using the platform for a while, and everything was working fine. However, one day, our automatic money transfer to our account stopped functioning. We couldn't... See more

Rated 1 out of 5 stars

Forcing you to buy "buyers protection". Never needed this, it's basically a scam. Also it's not pushed when buying from companies. This does not make for a very "circular economy" kinda market, it jus... See more

Company replied

Rated 1 out of 5 stars

I had a very bad experience on this site. I got scammed by a seller who took my money and never responded again. I tried calling and messaging them, but they completely ignored me. I reached out to cu... See more

Rated 1 out of 5 stars

I do not have a BankID, but was able to register with no problems at all. After searching for a long time, I was able to bid on several items and ended up winning. However, when tried to pay, they req... See more

Rated 1 out of 5 stars

Tradera protects scammer sellers on their site instead of their buyers. If you do not pay their extra fee, despite what it says in their Terms of Service about "taking non-delivered services seriously... See more

Rated 1 out of 5 stars

I have been buying on Tradera for many years now. Apart from the fact that shipping prices from Sweden have risen out of all proportion, there are also the so-called buyer's protections, which are not... See more

Rated 1 out of 5 stars

I paid an object to Tradera on 9 January. The seller received the money on 15 January. On my internal buyer's page, Tradera did not write when the object was sent - so I contacted the seller who bro... See more

Company replied

Rated 1 out of 5 stars

It takes too long to get your money after a sale as a seller. And tradera drag the shipping costs two times, 1 from the customer when paying for the item and 1 time from the seller before they transf... See more

Company replied

Rated 1 out of 5 stars

Crappy, practically offers no buyer protection. It's an ebay-owned company, so no surprises there. Be careful buying on here. Personally I bought a valuable item which was not as described at all.... See more

Rated 1 out of 5 stars

From my experience, It takes way too long to solve disputes, and the buyer protection feels like a joke. When I had an issue, support was slow and unhelpful, and I felt completely ignored. Never aga... See more

Company replied

Rated 1 out of 5 stars

Scammers. I tried withdraw my money 2 months ago but due to some "internal error" im not able to withdraw, no explanation or reason given. I then figured id just purchase something instead, this was... See more

Company replied

Rated 1 out of 5 stars

I highly recommend avoiding this platform. While other platforms protect buyers and offer support, Tradera does the exact opposite. Because of this, I have filed a report for fraud with the Dutch auth... See more

Company replied

Rated 1 out of 5 stars

Unbelievable customer service! Sold an iPhone with a box that wasnt original and it never stated that it was on the post. Buyer asked for a 1000kr discount and I decided it was best they returned... See more

Company replied

Rated 1 out of 5 stars

Someone who bought from me did not understand the website, accused me of scamming, gave me a bad review, and I, despite having to pay the high fees for selling each time, have to run after Tradera to... See more

Rated 1 out of 5 stars

Sent to debt collection without explanation or human support Review: Tradera suspended my account and sent a claim to Intrum without giving me a clear explanation of what the charge was for.... See more

Company replied

Rated 1 out of 5 stars

It is impossible to contact them. No one reads the messages. I received a product that does not match the description. After a week of silence, Tradera offered me the ridiculous solution: To return th... See more

Rated 1 out of 5 stars

Tradere vil ikke hjælpe mig med at afslutte kundeforholdet. I stedet sender de mig følgende besked, 2 gange: "Hello, Thank you for your contact! We would love to help you! In... See more

Company replied

Rated 1 out of 5 stars

My account is blocket and like i express here last time i done here some worcker ansswer me me and gave me hopes will be evrithing ok , sundly wath happen nothing they fail dont envel let me speack o... See more

Company replied

Rated 1 out of 5 stars

Giving 1 due to the new obligatory shield. I usually bought stuff with extra shield if buying electronics which might not work but being forced to buy shield for plastic Lego blocks? Wtf Just... See more

Rated 1 out of 5 stars

I had an auction on Tradera that was closed without any proper investigation. Another user copied my listing and used my images. I reported the fake listing, and several others did the sa... See more

Company replied

Rated 1 out of 5 stars

Many thanks to Bxlf . ᴜᴋ for their quick and professional response to my refund request. The team was courteous, efficient, and truly supportive throughout the process. I’m very pleased with the out... See more

Company replied

Rated 1 out of 5 stars

Incredibly frustrating platform when you live outside the Nordic countries. Impossible to get in touch with customer support as well since their live chat blocks access for no reason at all. Also does... See more

Rated 1 out of 5 stars

An other scam company that allowed sellers to sell fake products or modified. Even with proofs they won’t do anything. Very disappointed

Rated 1 out of 5 stars

The company provides terrible, simply nightmarish service that is completely customer-unfriendly and takes no responsibility. When mistakes are pointed out, they respond by saying that there is nothin... See more

Company replied


Company details

  1. Online Marketplace

Written by the company

Established in 1999, Tradera stands as the Nordic region's leading online marketplace, specializing in second-hand goods. With our 3 million members, 6 million weekly visits and more than 4 million listings at any given point, we are the largest marketplace in the Nordics for sustainable shopping. At Tradera, you can shop sustainably among millions of unique items and bargains. It's easy, fun, and smart – both for your wallet and the environment!


Contact info

2.7

Poor

TrustScore 2.5 out of 5

8K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 58% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Tradera doesn't care

I paid an object to Tradera on 9 January. The seller received the money on 15 January. On my internal buyer's page, Tradera did not write when the object was sent - so I contacted the seller who brought me up to date. I live in France. To-day 21st January, the parcel is still in the Netherlands, and as I am leaving the country 23 January for a week I'll never receive it, as Tradera, in its wisdom, has sent it to a pick-up point where it only stays 5 days. I tried to explained this to Tradera's customer "service", but they just cut me off in the middle of a message ....

21 January 2026
Unprompted review
Tradera logo

Reply from Tradera

Hello Christina!

Thank you for your feedback. We’re sorry to hear about this frustrating situation and that your contact with customer service did not go as expected.

We understand how inconvenient this is, especially with international delivery, and encourage you to reach out to our customer support again so we can look into your case.

Kind regards,
Patricia at Tradera

Rated 1 out of 5 stars

Ver~tel~waves provided excellent…

Ver~tel~waves provided excellent service and helped resolve my issue quickly. Thanks for the help.

25 December 2025
Unprompted review
Tradera logo

Reply from Tradera

Hello Racheal!

We are happy that you have had a great experience and we hope that you will continue to use our site in the future. ☀️♻️

Have a nice day!

Kind regards,
Patricia at Tradera

Rated 1 out of 5 stars

Advance to PAY MINE, They are #more #reliable

This company has performed extremely far below my expectation . They are highly manipulative and deceptive . Please proceed with caution .

18 January 2026
Unprompted review
Tradera logo

Reply from Tradera

Hello Vicko,

Thank you for your feedback.

We are saddened to hear that your experience not have lived up to your expectations and that our actions have been unclear and deceptive.

We take feedback like this seriosuly and will continue our work to be more clear and transparent in our communications and actions, so that you can feel safe both buying and selling at Tradera.

Thank you for sharing you experience.

Have a good day!
Warm regards,
Alex

Rated 1 out of 5 stars

I found this company through a Facebook

I found this company through a Facebook ad that seemed like clickbait. After clicking, I was taken through a process that requested extremely sensitive personal details, including CPR number, date of birth, and location. On top of that, the login and purchasing experience was confusing and poorly designed, which made the whole thing feel untrustworthy like a scam trying to appear legitimate.

13 January 2026
Unprompted review
Tradera logo

Reply from Tradera

Hi Hossain,

Thank you for your honest review.

In order for us to be able to ensure a good and safe marketplace, we need to verify our members when new accounts are created, therefore we will request documentation in the form of passports or national ID cards, for example. These are used for verification purposes only and nothing else.

We are sorry that we did not meet your expectations. If you have feedback or suggestions on how Tradera can be improved, you are warmly welcome to contact our customer service. It is important to us that all our users feel safe on our platform.

Wish you a good day! ⭐

Best regards,
Felicia

Rated 1 out of 5 stars

Sent to debt collection without…

Sent to debt collection without explanation or human support

Review:

Tradera suspended my account and sent a claim to Intrum without giving me a clear explanation of what the charge was for. I tried several times to contact support, but only reached chatbots. No human assistance was provided.

A small unclear amount was quickly escalated into a much larger debt collection claim, which feels completely disproportionate. This is not fair customer treatment. Transparency and communication were missing throughout the process.

1 January 2026
Unprompted review
Tradera logo

Reply from Tradera

Hi,

Thank you for your feedback.

We are sorry to hear about this experience. . Debt collection cases are only initiated after repeated notifications, but it's clear that the communication did not work as intended in your case and we do apologize for any stress this has caused.

Please contact our customer support via your Tradera account and request a manual review of the claim so we can clarify the charge and assist you further regarding this.

Your feedback regarding transparency and access to human support is important to us and will be taken seriously.

Kind regards,
Joel. Customer Service

Rated 2 out of 5 stars

I put up my phone for auction

I put up my phone for auction, after four days a bidder won the auction and I was happy to finally sell it. But alas the bidder didn't pay and ghosted my messages. Very bad auction feature, imo bidder needs to be held responsible or money upfront or be permanently banned from the website for wasting my time.

7 January 2026
Unprompted review
Tradera logo

Reply from Tradera

Hi,

we understand how frustrating this situation is. If a buyer does not complete the payment, you can report and open an unpaid item case via your account so the commission fee can be removed and the buyer reviewed.

Repeated non-payment may lead to restrictions for the buyer.

Thank you for your feedback - it helps us improve our platform.

Kind regards,
Joel. Customer Service

Rated 1 out of 5 stars

The worst service and experience so far

The company provides terrible, simply nightmarish service that is completely customer-unfriendly and takes no responsibility. When mistakes are pointed out, they respond by saying that there is nothing in their logs and that's it. There's no getting past that. In chat, they always respond with templates and often close the chat on their end. The worst technical support ever. Terrible delivery. The parcel has been sitting in the sorting centre for over a week. Today I was supposed to receive it, but it didn't even leave the sorting centre. It is impossible to return the parcel. You have to negotiate with the seller, but what does that have to do with them? The tradera will only accept and consider your return request after you have communicated with the seller. They will consider it within two weeks!!!!! In other words, everything is done to wear you down in case of any problems, so that you just leave them alone. In absolutely any other sales service, such as Vinted or Sellpy, these issues are resolved much faster. By the way, parcels from there arrived right on time. Don't waste your time, money, and nerves dealing with this company, which clearly doesn't care about you.

6 January 2026
Unprompted review
Tradera logo

Reply from Tradera

Hello,

Thank you for your feedback and we are sorry to hear you had such an unplesant experience at our site.

Regarding problems with shipping we are more than happy to assist directly or to guide you how to resolve the problems - all traceable shippings via Tradera is insured for both you and the sellers safety. Regarding that an issue takes time is also for the safety for both you and seller -It's not designed to wear you down but to ensure that Tradera gets all information and act correctly in all disputes and cases brought to us.

We hope this answers some questions regarding our procedures on Tradera!

Have a good day!
Warm regards,
Alex

Rated 1 out of 5 stars

Be very very carefull ordering here

Be very very carefull ordering here!

Two packages were lost. Tradera takes no action. De shipper takes no action because Tradera is their business customer and will only work with claims via Tradera. Tradera outright refurses to file claims.

If a package is lost. Your money is lost. No help or compensation will be granted.

@alex: I contacted you guys via that link about 7 times. Shipper is DHL shipment went via a label created by Tradera. Hence why i’m powerlesss and losing customers because of your inablility to send an e-mail to DHL for an investigation of a lost package.

5 January 2026
Unprompted review
Tradera logo

Reply from Tradera

Hello,

Thank you for your feedback.

Depending on what shipping company that has been used a claim for shipping is done by Tradera or directly by the seller who has bought the shipping.

If you contact us via: https://www.tradera.com/support/se/ our customer support can try and help you regarding these matters as quickly as possible!

Thank you for leaving feedback!

Have a great weekend!
Warm regards,
Alex

Rated 1 out of 5 stars

Very bad buyers protection!!

Bought some earbuds with buyers protection... They just did not do anything for me altough I reacted in time. Now I have som Jabra's that do not work and I payed €116.00. Never again Tradera!!

3 January 2026
Unprompted review
Tradera logo

Reply from Tradera

Hello!

Thank you for your feedback.

The buyers protection is intended to protect you from these kind of situations;
If you contact us via our customer support https://www.tradera.com/support/gb/, we can look into this more closely as soon as possible!

Have a good weekend!
Warm regards,
Alex

Rated 1 out of 5 stars

Bad customer service

Bad customer service
They skipped paying by PayPal.
Even 1 star is 1 star too much.

It used to be good, but it's killing itself. Good luck with that

2 January 2026
Unprompted review
Tradera logo

Reply from Tradera

Hello!

Thank you for your feedback!

We are sorry to hear you have had a negative experience with our customer support; they are working tirelessly to assist our members in the best way possible, and we would like to hear how they can improve regarding that!

Regarding PayPal we no longer have the possibility to offer them as payment option; we are sorry to hear that have made the site worse for you.

Thank you for taking the time to leave feedback!

Have a good weekend!
Warm regards,
Alex

Rated 1 out of 5 stars

It takes too long to get your money…

It takes too long to get your money after a sale as a seller. And tradera drag the shipping costs two times, 1 from the customer when paying for the item and 1 time from the seller before they transfer the money 3-5 days after a sale. I had to wait for my money even that I had already shipped the item to the customer and then tradera kept shipping cost one more time even that it was already paid by the customer .. when I finally got through to customer service they said I should have the shipping cost refunded before January 5 .. I have no clue why they have a system like that it makes no sense??

30 December 2025
Unprompted review
Tradera logo

Reply from Tradera

Hi,
Thank you for sharing your experience. I understand that it’s frustrating to wait for your payout and to feel that shipping costs are being deducted multiple times. Tradera’s system charges shipping costs based on how the sale and payout processes are structured, but I understand that this can feel confusing and unfair when you’ve already shipped the item and the buyer has paid.

I’ll pass your feedback on, as it’s important for us to consider ways to make payouts and shipping cost handling clearer and more transparent for sellers.

Kind regards,
Simone. Tradera Kundservice

Rated 1 out of 5 stars

Won't allow me to buy gifts for my Swedish family because I live in the UK (but trying to ship only domestically in Sweden)

Registered my details as British (as this is where I live) and wish to buy gifts for my SWEDISH FAMILY LIVING IN SWEDEN. Won't let me add to basket as it "won't deliver to your region". Nuance such as my situation is lost on this pitiful service. I SHOULD BE ABLE TO BUY GIFTS FOR MY SWEDISH FAMILY EVEN IF MY ACCOUNT IS REGISTERED AS BRITISH, LET PEOPLE BUY GIFTS FOR THEIR FAMILY ABROAD, LET ME SAY IT'S A GIFT AND LET ME PROVIDE THEIR ADDRESS SO YOUR STUPID SERVICE UNDERSTANDS I WANT TO SHIP IT TO SWEDEN. Such typical Swedish bureaucracy.

29 December 2025
Unprompted review
Tradera logo

Reply from Tradera

Hi,
Thank you for sharing your experience. I understand how frustrating it is when the system doesn’t allow you to complete a purchase for your family in Sweden due to your account being registered abroad. Tradera’s shipping rules are designed to follow regional settings, but I understand that this can be limiting in cases like yours.

I’ll pass your feedback on, as it’s important for us to consider ways to make gift purchases and international shipping more flexible and user-friendly.

Kind regards,
Simone. Tradera Kundservice

Rated 1 out of 5 stars

Unbelievable customer service

Unbelievable customer service! Sold an iPhone with a box that wasnt original and it never stated that it was on the post. Buyer asked for a 1000kr discount and I decided it was best they returned it.

Tradera ordered a courier after a week and after 8 days of not hearing from them and buyer pestering me to give them a discount,

I contacted customer service to remind them that the 7 day deadline the buyer had to return the product had passed. They told me it was their fault and they had somehow messed up the courier booking. So, I asked them for a deadline on when to expect the item to be sent and they have completely ignored me ever since. Technically the seller can use the phone for as long as they want and then still send it back? Unbelievable!

22 December 2025
Unprompted review
Tradera logo

Reply from Tradera

Hej,

Thank you for sharing your experience. We’re sorry to hear that the return process has taken longer than expected and that the communication has felt unclear. We understand how frustrating this situation is, especially when deadlines and responsibilities are involved.

We take feedback like this seriously and work continuously to improve how return cases and communication are handled. If the matter is still unresolved, our customer service can review the case again to clarify next steps.

med vänliga hälsningar, Simone
Tradera kundservice

Rated 1 out of 5 stars

Tradera cares only about buyers

Tradera cares only about buyers, if you are a seller then you are doomed, you wont get your sale money until the buyer confirms they receive their item, which in many cases they dont confirm and sometimes they lie that they received wrong item! which means you are at the mercy of total strangers to get your hard earned money. NEVER list with them, or insist on getting paid BEFORE you ship the item or you will lose so much money.

15 December 2025
Unprompted review
Tradera logo

Reply from Tradera

Hej,

Thank you for sharing your perspective. We understand that payment timing can feel frustrating for sellers, especially when confirmation is delayed. Our payment flow is designed to balance security for both buyers and sellers and to reduce the risk of fraud on the platform.

We take feedback like yours seriously and continuously work to improve processes so that transactions are as smooth and fair as possible for everyone involved.

med vänliga hälsningar, Simone
Tradera kundservice

Rated 5 out of 5 stars

Great for newcomers

Very easy to understand how the selling, auction and shipping process works!

8 December 2025
Unprompted review
Tradera logo

Reply from Tradera

Hej,

Thank you for your positive feedback. We’re glad to hear that you find the selling, auction and shipping process easy to understand.

We appreciate you taking the time to share your experience.

med vänliga hälsningar, Simone
Tradera kundservice

Rated 2 out of 5 stars

Reserve price fee

I was not aware that the fee for a reserve price was paid even if the items were not sold. When I found out this was the case I wanted to turn those actions with reserve price into “buy now” lists. I talked to two different agents on the costume service chat but it was impossible. This meant that I spent more than 400 sek on this service for items that were not sold. This was money that my kid is collecting by selling his old toys to buy a drum set, so I feel very bad about having done something so stupid and lost his money. It should be clear that the reserve price fee is paid even if the item is not sold. And it should be possible to regret and change our mind within 24 hours or something.
Yes, you replied that you understand but will do nothing about it. Fair enough. I tried Tradera but am not happy with it. Will use another platform in the future.

21 December 2025
Unprompted review
Tradera logo

Reply from Tradera

Hej,

Thank you for sharing your experience. We understand how frustrating it can be to pay fees for reserve price listings that were not sold, especially in a situation like yours.

Reserve price fees apply even if an item is not sold, and we appreciate your feedback regarding clearer communication and flexibility to change listing types. We take comments like yours seriously as we work to improve the platform and make it more user-friendly for all sellers.

med vänliga hälsningar, Simone
Tradera kundservice

Rated 1 out of 5 stars

Я новичок на этом сайте


I'm new to this site, but I can say that contacting customer support was useless. I bought a Samsung S25 Ultra phone on the 1T. I couldn't change the language, so I went to a Samsung service center, where they told me it was a fake. I contacted customer support, and they said they'd refund my money if I sent the phone back, and they sent me the address. Everything seemed fine, but when I started processing the package, it turned out they needed a phone number or email, which, of course, they didn't give me. Customer support told me to provide my phone number and email, but I didn't, and the package didn't actually ship. I talked to them for over an hour, but they constantly ignored me, and then they stopped responding altogether. I can't send them a photo of the waybill number in the chat where I opened the case. I went to their company registration website and used the phone number they provided during registration. Their email won't process the order, saying it's invalid. We'll see if they refund my money.
OKAUNT hasn't blocked this seller, and there are plenty of similar sellers on this platform. There are decent ones, too; I ordered other items, too, and everything was fine.

30 October 2025
Unprompted review
Tradera logo

Reply from Tradera

Hej,

Thank you for sharing your detailed experience. We’re very sorry to hear about the issues you’ve faced with the phone purchase and the difficulties in contacting our customer support. We understand how frustrating this must be, especially when trying to return a potentially counterfeit item.

To resolve situations like this, it’s important to keep all communication and documentation related to the order and shipment. Our customer service team can review the case and guide you on the next steps for a refund. We also take reports of potentially fake items seriously and investigate sellers who violate our rules to maintain a safe marketplace.

med vänliga hälsningar, Simone
Tradera kundservice

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look