TUI Reviews 175,168

Big thank you to Raul and Andy ( TUI rep at Royalton Punta Cana , Dominican Republic ) , who were incredibly helpful with booking all our excursions and answering all our questions. They made everythi... See more

All staff from entering the shop were pleasant and engaging. Offered drinks whilst we waited - added bonus . Reason for visit:- Booking a family holiday - 3 separate bookings required. Mad... See more

TUI choose good hotels in decent locations, although the Jaz Shark was a bit remote we could hop on the free shuttle bus to the sister hotel for a day at the beach. Taxis were always available to take... See more

We popped into our local branch with 2 places in mind - Skiathos or Corfu. Immediately, we knew that Caroline, our advisor, was very knowledgeable. She made us feel at ease and, once we'd explained o... See more

Booking via the Solihull Store was terrible. We lost our desired / even essential Sailing date ( school holidays) because they would only accept full payment at 11 weeks & x days. We were ready to p... See more

We’ve booked our first Cruise for Christmas 2026 Adult only. Friends and family have had fabulous cruises, We are very much looking forward to it and seeing the Caribbean Islands Sounds like there... See more

Evren at TUI Maidstone was absolutely superb! Not only did he find us an ideal package for Easter that ticked every box, but we felt so well looked after with every aspect covered - from parking to in... See more

We booked our holiday to Alcudia online using the TUI app and everything was taken care of including all inclusive hotel, flights and coach transfers. Two weeks for under £1k each is unbelievable whic... See more

Simple to use better than most and because its so good not tempted to look elsware . As have only started re going abroud the last 3 yrs after a 5 year gap due to a job change andvpersonal re ajustmen... See more

Firstly there is no doubt as to the huge range of holidays and trips available with TUI. The website is a good second to the various travel shops they run. Prices are generally competitive. Booking is... See more

Turned up to make booking with making appointment, which didn't know had to, and waited few minutes for being seen. As knew whst wanted and online price booking easy and straightforward, no hard sell... See more

Myself and my husband visited the TUI store in the white rose centre. All 3 members of staff we dealt with were accommodating, friendly and helpful, Fay, Cherie and Stephen helped our Maldives dream h... See more

From the moment we walked into the Worksop branch we were greeted and made to feel welcome and comforatable. Our advisor Jayne was great, she organised everything for us, answered all of our question... See more

Your changes by Senior Management, suggest that you no longer want wheelchair and elderly customers. I spend 4000 pounds a year with your company and decision MAKERS are providing an extremely poor... See more

I do not like using ‘online booking sites’….. I much prefer to do things face to face…. BUT, with a little encouragement from our daughter, I managed to find my way to a successful booking!! We are... See more

From the moment we stepped into our local TUI store, we were greeted by friendly faces with a warm welcome. We were asked straight away to sit with a staff member who made our booking so easy and fun.... See more

The staff are very friendly and helpful at the Luton branch in Next. They cover off all elements of your trip when booking. Using the tui app is good to get ideas, however going in store, you have the... See more

We have used TUI on numerous occasions. Subsequently, we have enjoyed a variety of fabulous holidays booked through them. Hopefully, our next holiday will be no different. Chloe at the Canterbur... See more

Just booked our holiday at TUI shop in Kettering. We found the whole experience brilliant. Special mention for Kirsty who went the extra mile in sorting everything out for us . We will definitely be... See more

We booked our last holiday with TUI after having several good holidays with them. This one was no different - good from initial booking to holiday. Only complaint was our pre booked extra leg room se... See more

Unfriendly holiday booking assistant didn't smile quite frosty but eventually got bit better. Got emails at home our surname spelt wrong. Rang shop never got through so went in again on 29 Dec saw d... See more

Trip to Cape Verde with family including one elderly and one 8 year old. Cancelled luckily back in Oct 25 when we saw bad reviews on tripadvisor. And travelled instead to Turkey (they asked us t... See more

I recently booked a holiday online, but despite choosing to pay a deposit, was informed that the full amount was due the following day. I now know why! We have book a week in late April at the Riu Ca... See more

Have an online issue with a Marella Cruise booking that has been ongoing for over a month, with no resolution yet. last operator who was helpful has escalutaed the problem again but a further week dow... See more

Having problems for the second year running with third party airline with Tui booked holiday but cannot book seat with extra leg space.Tui haven’t provided PNRnumber with sun express airline which mea... See more

Agent very helpful in tailoring our booking to our needs. Helpful advice and guidance. Only down side was the recommended in house single trip insurance quote that popped up during the booking proce... See more

ok..ill be honest it wasn't such a gr8 experience as before. The lady didn't know how to apply a blue light discount. We found out after but because the holiday was then booked they couldn't apply... See more

The hotel is large but isolated. Literally nothing else on entire southern half of island. Hotel is nice but a little tired looking in areas. Due a major refit next year. Food generally good. I liked... See more

Long wait to be seen in the merry hill dudley Tui store. When we were finally seen, the young lady who was assigned to help us did not know anything about marella cruises. She had never booked a cruis... See more

I will NEVER EVER use Tui again ! False advertising and pure lies with no accountability and constant fobbing off and no one dealing with their error !!! How can they not hsve an overseeing department... See more

I haven’t been on holiday yet. Why am I being chased (twice) to review something I haven’t experienced. If you’re talking about a website experience then yes, decent enough. Surely this should be sent... See more

Sometimes things go wrong and that’s life ! However at TUI the representatives do their absolute best to cover all expectations.Its when a mistake is made but the owner of that owns up to it and... See more

Called in to TUI, Liverpool to check a couple of long haul destinations. Was helped by Caitlin who was knowledgeable and advised the pros and cons of each holiday destination. She was super helpful! S... See more

From start to finish everything went smoothly. Booking great, app and updates user friendly. Airport/hotel transfers worked well and on time. Hotel was clean and well run but standout for us this h... See more

Very nice hotel with excellent service However, when we arrived we were told that on day of departure we would have to vacate the property or pay US$ 50 per hr or US$60 per hr for late checkout roo... See more

Just recently returned from Cape Verde using Tui...The airline itself 1st class The captain and 1st officer flying out had the time for a chat and even wish my wife happy birthday and congratulat... See more

All staffs brilliant, v helpful, good attitude!! BSL sign language provides f deaf people !! Easy communication by translate BSL video !! Lovely atmosphere in the office / warm welcome!! We’re so h... See more

The initial attempt to book was a complete shambles but the next day upon phoning we were in touch with Natasha, who was absolutely brilliant , we got everything sorted, including the travel insurance... See more

Lisa knew exactly what we like from previous holiday bookings. She guided us with her expert experience of the Tui cruises and cruise ships.Lisa explained that having a cabin with a window for our fir... See more

I have bought 2 return flight tickets to Phuket, Thailand. When I called the Customer Service to find out how to check in, allocating seats to be of assistance for my wife who suffers with Rhe... See more

The TUI rep made the experience great..he sorted us out so quickly ticked all the boxes we asked for and good travel insurance explained everything to us and gave his name and number if we want to add... See more

Itinerary ok, probably only visit each place once. Cruise ship good but didn’t enjoy having to have passports or having times to be off the ship for passport control. Didn’t feel relaxing and wouldn... See more

From start to finish, our holiday was amazing. The TUI app makes it pretty painless and straightforward and the support before, during and after from staff and the app services are first class. Let d... See more

Went with TUI last year Holiday amazing Need to make more kids free in more hotels Need to be more affordable for parents/ grandparents to go as a family rooms to be better than studio’s without... See more

We had no isdues, there was a rep at airport who made sure we got tranport to hotel as we came on a late flight. Rep at hotelbwas so helpful, giving information. We did two tours and again we had a wo... See more

We went to the Merry Hill store to book our September holiday. We found the staff and the process easy and enjoyable. We prefer to be served by a person rather than using the online system. The st... See more